The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Capital One Financial Corporation Customer Service

1

Capital One Financial Corporation

15000 Capital One Dr.
Richmond
Virginia
United States - VA23238

Customer Support Phone Numbers

1800 481 3239(USA and Canada) 3 6
+1 877 383 4802(General Customer Service) 5 1
+1 800 227 4825(Credit Card Accounts) 6 1
+1 800 867 0904(Small Business Banking Products) 1 0
+1 888 810 4013(Capital One Bank Products) 1 0
+1 800 289 1992(Capital One 360 Products) 1 3
+1 800 946 0332(Auto Financing) 2 2
+1 877 464 2151(Home Loans) 1 0
+1 866 435 6299(Home Equity) 1 0
+1 800 926 1000(Personal Loan) 1 0
+1 855 780 5047(Investing Products) 1 0
+44 800 952 5267(United Kingdom) 1 0
+44 344 481 4814(United Kingdom) 1 0
US Branch Locator

Canada
 
General Correspondence
P.O. Box 503, Scarborough Stn. D, Scarborough, ON, M1R 5L1
 
Payments
P.O. Box 521, Scarborough Stn. D, Scarborough, ON, M1R 5S4

The United Kingdom

Card Services

P.O. Box 5283, Nottingham, NG2 9HD
 
Sending a Cheque
P.O. Box 1000, Camberley, GU15 3ZQ
Plus

Capital One Financial Corporation Complaints & Reviews

Capital One Financial Corporation / visa card

Wi
Wilma Thorpe on Feb 22, 2019

I received a phone call from a company listed on my caller ID as Portfolio Recovery. The call came in at 10:50 AM on February 21, 2019. They as for me by the name that appeared on my card. I said that person was not available and the person on the other end hung up. I called the number...

Capital One / credit care

Cr
Credi on Feb 6, 2019

I paid off capitsl one credit card and I over paid by 40 cents.. So they sent paper check. I cashed it... Few days later it came back to my bank unpaid... Which in turn costed me 40 cents & $24 return unpaid fee. I called capital one. To ask why they sent a check and wouldn't honor it...

Capital One Financial Corporation / credit card

El
Elizabeth Monroy on Feb 1, 2019

They're the worst credit card company and I will not ever recommend this company to anyone!! When you call customer service they are not helpful and only want more money from you that the company is stealing from you. I'm going to pay off the cards and never use them again.. I will blast...

Capital One Financial Corporation / credit card services

Ro
Rocky St on Jan 30, 2019

I am EXTREMELY UNHAPPY with the service I receive from this credit card and company. While I can understand your efforts to mitigate fraud, the fact that I am constantly treated like a fraudster is both insulting and frustrating. The reason I rarely use this card is because anytime I do, many...

Capital One Financial Corporation / commercial

De
DecentMom on Jan 29, 2019

I can't stand to watch any of the commercials with Samuel Jackson after I watched one movie that I thought was a western with some good actors called "The Hateful Eight". One scene with Samuel Jackson was so disgusting involving another guy and Samuel Jackson's private's that I can't stand...

Capital One Financial Corporation / bank policy and customer service

Cu
Cuts fargo on Jan 9, 2019

Transferring 5k from an in-house saving account to an in-house checking account. The manager said I needed two forms of id. My va driver license wasn't good enough. So I said close the account which she did but then a second was required also. She reopened the account because she thought...

Capital One Financial Corporation / credit card scam

Ps
Pstanson on Dec 30, 2018

I had an elaborate scam perpetrated on me. Over the course of a month I was in touch with Capital One trying to protect myself and my credit while going through training for a job with a company in Sweden (according to all the information I had). Through all of my research I could not find...

Capital One Bank / credit card

Vi
Vionna on Dec 17, 2018

Negative 100 star - I am beyond upset with this company... My god... You can never get a straight answer from rep, every customer service rep is telling you all faulty lies, that everything is hunky dory on your account but behind all the sudden you are wondering what?? I am never late on...

Capital One Financial Corporation / horrible practices/policy

Di
DisgustedFromChicago on Dec 13, 2018

I've been a cardholder since Jan 2015. I have never missed a payment or had a late payment. I contacted customer service today and spoke with Melissa with customer service. I mentioned to her my exemplary payment history and increased credit rating (from Fair to Good/Excellent) and asked...

Capital One Financial Corporation / spark business credit card

Ja
Jason757 on Dec 12, 2018

I opened a Sparks Business Card over 7 months ago for my Company "Leumas Security Services LLC", I have requested a credit line increase as my credit limit is only $500. The reason that Capital One is giving for my credit card increase is "To Many Inquires" and that simply isn't true. I...

Capital One Financial Corporation / credit card

Ni
Nicole Thornton on Dec 7, 2018

My name is Nicole Thornton. I have a Capital One Credit Card. As a second chance program, I'm thankful for the opportunity. As a precious COAF employee, I understand working with your customers is your number one priority. I was so excited to make six timely payments and receive a review...

Capital One Financial Corporation / auto financing

Bj
B&JJones on Dec 7, 2018

Capital One Auto Finance contacted me yet I have no account either directly or through other financing. They were looking for my in-law who has auto financing with Cap One. Issue(s): I'm not a signer or co-signer, why call me? I do not have any accts with Cap One. However, an In-Law ha...

Capital One Financial Corporation / repeated mail solicitations stop

Jf
J F Koechel on Dec 7, 2018

I am constantly bombarded with solicitations from Capital One to apply for a credit card. I have been a victim of identity theft . Because of past experience I do not want any solicitations sent to me by mail as I fear someone may intercept this and steal my identify. Can you please cease...

Capital One Financial Corporation / ira cd maturity

Ar
Areta on Dec 4, 2018

My husband's ira cd matured on december 1, 2018, I called the bank before that date and told them he wanted to redeem the ira/cd. They gave me the run around, told me to go to a branch office, told them my husband is 89 years old and that would be difficult. So finally after much hassle...

Capital One Financial Corporation / auto loan

Ga
Gabrielle mckoy on Nov 27, 2018

I want to make an complaint about the service I have recieved. On 11/7/2018 my car was repossessed. Earlier that week I spoke with a young lady about me mailing in a payment . The young lady never told me that my account would be unsecured. Once the car was taken I spoke with Kim in the...

Capital One Financial Corporation / attempting to open an online cd account

Fr
Frank Lambert on Nov 27, 2018

I tried to open an online CD account with CapitalOne. After following all of their confirmation procedures, Capital One was, after more than a week, unable to transfer the specified amount from my regular bank to the CD account. The representatives couldn't explain why and simply inferred...

Capital One Financial Corporation / personal credit card limit increase denial

Bl
Blah2018 on Nov 21, 2018

So we were told that as long as we had a credit card with this company for 3 months and made on time payments, we would be immediately approved for a credit limit increase. We have had our credit cards longer than 3 months and ALWAYS pay our full balance off every month. We requested an...

Capital One Financial Corporation / capital one branch

Ke
Kenny Mongiardo on Nov 17, 2018

The Capital One bank located at 611 Hempstead Tpke West Hempstead, NY 11552 is the worst branch possible. The atms, both drive through and inside, are never working. I dont understand how this is a constant problem. It doesnt help there arent any closer branchs to get money because they...

Capital One Financial Corporation / attitude and unwillingness to help us

Ap
april mae on Nov 13, 2018

My wife and I went into the lobby and signed our names. Cassidy ( I believe that's her name) asked what she could help us with. I explained to her that we are not familiar with all of the computer stuff today but was wondering if she could tell us what the interest rate on a CD is. She...

CapitalOne / contact information update; credit cards

Si
Sivv on Oct 16, 2018

I have been trying to update my latest phone number in my account for the past 10 days and it was never updated. I tried to call customer care and none of them have any clue of what is the real issue. I am really doubtful about CapitalOne having enough competent people who can serve to...