The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Capital One Financial Corporation Customer Service

370 Reviews

Capital One Financial Corporation

15000 Capital One Dr.
Richmond
Virginia
United States - VA23238

Customer Support Phone Numbers

1800 481 3239(USA and Canada)
1 2
+1 877 383 4802(General Customer Service)
4 1
+1 800 227 4825(Credit Card Accounts)
2 0
+1 800 867 0904(Small Business Banking Products)
0 0
+1 888 810 4013(Capital One Bank Products)
1 0
+1 800 289 1992(Capital One 360 Products)
1 0
+1 800 946 0332(Auto Financing)
0 0
+1 877 464 2151(Home Loans)
0 0
+1 866 435 6299(Home Equity)
0 0
+1 800 926 1000(Personal Loan)
0 0
+1 855 780 5047(Investing Products)
1 0
+44 800 952 5267(United Kingdom)
0 0
+44 344 481 4814(United Kingdom)
0 0
US Branch Locator

Canada
 
General Correspondence
P.O. Box 503, Scarborough Stn. D, Scarborough, ON, M1R 5L1
 
Payments
P.O. Box 521, Scarborough Stn. D, Scarborough, ON, M1R 5S4

The United Kingdom

Card Services

P.O. Box 5283, Nottingham, NG2 9HD
 
Sending a Cheque
P.O. Box 1000, Camberley, GU15 3ZQ
Plus

Capital One Financial Corporation Complaints & Reviews

Capital One Financial Corporation / QuickSilver credit card

Ve
V Eddleman on Jul 18, 2018

My payments are due on the 14th of the month. I send my checks out on the 3rd of the month. My checking account was hacked in December. My bank called told them to run their check again it would be honored: they never did. 12/8 returned pyt $30. 12/14 $25 past due fee. 1/10 pyt. 1/15 $35...

Capital One Financial Corporation / capital one 360 kids saving

Ka
kat! on Jul 13, 2018

I have been a customer for over a decade (joined through ING direct). I decided to open my son a MONEY account to teach him about money at a very early age. It was perfect. Now that he is 16, he has had the account for several years now. On June 20, 2018, his account has been restricted. I...

Capital One / credit card service

Ja
Janet Hohn on Jul 10, 2018

I had applied for a loan to consultative my credit card bills. So I provided the company advance America with all my personal information. I was faxed a letter on a letterhead (copy can be faxed) explaining interest rate. I have 10 pages of text regarding paying my credit cards off. They...

[Resolved] Capital One Financial Corporation / late fee credit card

Ti
Tiff Parker on Jul 6, 2018

I am writing because I am beyond pissed off with Capital One! I made a payment on July 2 @1 am which processed the next day. My due date is July 2 so I thought I was ok. Next thing I knew I was given a $38.00 late fee on a $55.00 payment. This is BEYOND ridiculous! Not only do I have/had...

Capital One Financial Corporation / I am complaining about my capitalone secured credit card accounthre:10086045311

La
Larry Hunt on Jul 4, 2018

I applied for and was accepted for Capital One credit card. I did everything that was required of me including sending the money switch you required to open my account. Then I had to go to the post office to pick up some form or something. I recently lost my wallet which contain all of my...

Capital One Financial Corporation / capital one travel department

Au
Audreyf on Jun 22, 2018

6/22/2018 To whom it may concern: I have been a loyal customer with capital one for more than ten year and I thought that your company believed in its mission. Capital one states that it helps "people live their best lives." I trust that your company would deliver on these value...

Capital One Financial Corporation / customer service

Rw
rwebster on Jun 15, 2018

I have a CD with Capital One. I called your legal department today and asked for a beneficiary form and spoke with Colton Hanson. Mr Hanson stated he would send me "Form 4" via email. I then asked if he would check to see that my wife was on the CD as co-owner. He did not know the answer...

Capital One Financial Corporation / card services

Ti
Timothy Gaddis on Jun 11, 2018

I find it quite disturbing and offensive to continuously receive letters several per week from capital one saying that I am pre approved for these cards and I apply only to be denied I acknowledged that my credit history is poor but I am trying to do what I can to fix this problem. I don't...

Capital One Financial Corporation / capital one personal credit card

Kr
krockalot on May 30, 2018

Called customer service on 5/29/18 to ask about interest charges in which I did not understand, the first person I spoke with I had a hard time understanding her, I asked to be transferred to someone else which I was. The next lady was very nice and helpful until I was disconnected. I...

Capital One World Elite Mastercard / credit card fraud

Ly
Lynn Talley on May 26, 2018

I receive a statement from capital one, who I do not have an account with, and have not applied for this credit. The statement it's self looks fake, I called the number, as follows18009557070. It was a call center, out of country, the guy I spoke with was foreign. He had the nerve to ask...

Capital One Financial Corporation / credit card

Ch
chadsjeep05 on May 21, 2018

Please help resolve the below!!! Second Request: As I am sure you can understand, I am very disappointed by the news that I received today stating that the TWO late entries on my credit report would remain. Taking into account that I disagree with these entries, I have no other choice but to...

Capital One Auto / loan for volkswagen

Fr
Frustrated Customers on May 5, 2018

I purchased a Volkswagon Tourag from Auto Brokers in Cobb County, Georgia. The car is financed through Capital One Auto. The car is a lemon. I have had to put so much money into this car and it's still giving me problems. I contacted Capital One to ask for options for payments or trading...

Capital One 360 / checking account

Up
Upsetx100 on Mar 27, 2018

I made a cash deposit into the Capital One ATM and the machine malfunctioned and did not provide a receipt. The deposit was for $1, 500 needed to pay my mortgage. Capital One claim that the ATM balanced and has refused to do any other investigation. As a result, I have lost my money. I...

Capital One Financial Corporation / customer representative verbally agreed to remove lates on my account

Ke
Kenneth5 on Mar 15, 2018

It was in the understanding that Capital One would remove my lates if I paid them half of the monies and stay current which I have since this has happened. Now they are going back on there word and not removing the lates. In April 2017 I spoke to a representative and she stated that she...

Capital One Financial Corporation / branch banking

Fr
Fran Cadore-Smith on Jan 24, 2018

For about a week my local branch has been without ATMs. Imagine in a New York City running to work or running errands not being able to transact because the ATM is out of service. There was no notice of when the problem would be rectified or a reason. I found out today, 1/24/2018 that it...

Capital One Financial Corporation / personal credit card

Jo
Joel Hyman on Jan 23, 2018

On my last Capitalone quicksilver credit card statement I had a balance of $975 and on my Chase Freedom card I had a balance of $6322. I did a balance transfer for $975 to pay my CapOne account. I did a balance transfer for $2822 to Bank of America to reduce my Chase balance since the...

Capital One Financial Corporation / inappropriate account closure and reward points seizure

Ch
Chase Chase on Jan 10, 2018

I am a long time Capital One customer. I have Savings, Checking, Investing, MMA and Credit Card accounts with substantial balances. I opened a Venture card in April and have spent over $37K in 9 months. I have never been late on a payment and by their own CreditWise metric I have an Excellent...

Capital One Financial / poor customer service

Ju
JustBothered on Dec 28, 2017

I called today 12/28/2017 to discuss a letter that I received explaining the reason for a decline request for a line of increase on my credit card. I was transferred to an escalation dept and spoke with Candance who's the worst employee that I've spoken to since being with Capital one over...

Capital One / inept resolution of my account

Lu
Lucia Bartoli on Dec 19, 2017

I have been a customer of capital one for as long as you've been capital one. I am grossly disappointed in the way my account was (Is being handled) with the exception of "tiffany" who I truly hold in high regard. However, following our resolution of a problem, no one seems to...

Capital One Financial / capital one credit card

Ma
Marramoney76 on Dec 18, 2017

This credit card company is a preditor type of company .I Marra Wallace received a preapproved card for a 300$ credit limit . I attached a 2nd card holder and opened up a payment line with an external bank account from bank of America from my 2holder the capital one card used my account...