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Capital One Financial Corporation Customer Service

390 Reviews

Capital One Financial Corporation

15000 Capital One Dr.
Richmond
Virginia
United States - VA23238

Customer Support Phone Numbers

1800 481 3239(USA and Canada)
3 6
+1 877 383 4802(General Customer Service)
5 1
+1 800 227 4825(Credit Card Accounts)
3 1
+1 800 867 0904(Small Business Banking Products)
0 0
+1 888 810 4013(Capital One Bank Products)
1 0
+1 800 289 1992(Capital One 360 Products)
1 3
+1 800 946 0332(Auto Financing)
1 1
+1 877 464 2151(Home Loans)
0 0
+1 866 435 6299(Home Equity)
0 0
+1 800 926 1000(Personal Loan)
0 0
+1 855 780 5047(Investing Products)
1 0
+44 800 952 5267(United Kingdom)
0 0
+44 344 481 4814(United Kingdom)
0 0
US Branch Locator

Canada
 
General Correspondence
P.O. Box 503, Scarborough Stn. D, Scarborough, ON, M1R 5L1
 
Payments
P.O. Box 521, Scarborough Stn. D, Scarborough, ON, M1R 5S4

The United Kingdom

Card Services

P.O. Box 5283, Nottingham, NG2 9HD
 
Sending a Cheque
P.O. Box 1000, Camberley, GU15 3ZQ
Plus

Capital One Financial Corporation Complaints & Reviews

Capital One Financial Corporation / Capital One Branch

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Kenny Mongiardo on Nov 17, 2018

The Capital One bank located at 611 Hempstead Tpke West Hempstead, NY 11552 is the worst branch possible. The atms, both drive through and inside, are never working. I dont understand how this is a constant problem. It doesnt help there arent any closer branchs to get money because they...

Capital One Financial Corporation / attitude and unwillingness to help us

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april mae on Nov 13, 2018

My wife and I went into the lobby and signed our names. Cassidy ( I believe that's her name) asked what she could help us with. I explained to her that we are not familiar with all of the computer stuff today but was wondering if she could tell us what the interest rate on a CD is. She...

CapitalOne / contact information update; credit cards

Si
Sivv on Oct 16, 2018

I have been trying to update my latest phone number in my account for the past 10 days and it was never updated. I tried to call customer care and none of them have any clue of what is the real issue. I am really doubtful about CapitalOne having enough competent people who can serve to...

Capital One Financial Corporation / capital one credit card

Co
ConstanceJoann64 on Oct 13, 2018

I just tried to apply for a student capital one credit card and was told that I was late on my payments to Capital One in the amount of 107.00. I'm sorry but we do not not under any circumstances have a credit card from Capital One or any other credit card company. Someone else is using...

Capital One Financial Corporation / making a dispute a nightmare

Li
Liv0315 on Oct 12, 2018

My name is Olivia and I have been fighting a dispute I submitted with capital one now one month ago for something I am very clearly got ripped off on . Every time I submit something I get someone calling me telling me the other person was wrong and they do not except it and they need...

Capital One Financial Corporation / card doesn't work

Ha
Hastings4 on Oct 10, 2018

My existing card will no longer work. I was told that it would continue to work until my new card arrived. IT DOES NOT! I called back and was told it was a computer program on your end that was not allowing the existing card to work and that I would not have my new card until possibly a...

Capital One Financial Corporation / customer service for auto fianace

Jc
Jcs7173 on Oct 9, 2018

I am behind on car payment and I have called and talked to your customer service over and over. They are rude, they have not helped me at all with a solution. I did have one guy help me and then I got a letter that payment arrangements were cancelled. I am so frustrated with your service...

Capital One Financial Corporation / customer service rep attitude over the phone

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Harmony1 on Oct 3, 2018

Monday October 1st at 10:22am I called Capitol One Quicksilver to ask for a 3 day extension on payment due date. I first spoke with "Chase" and he told me that was an issue that he couldn't handle and that I needed to speak with someone in charge. I asked him again was that a big deal and...

Capital One Financial Corporation / my capital one credit card account

Hj
Hjanet206 on Sep 23, 2018

I applied for a loan to consolidate my credit cards since I am now on disabled. I went on my computer and found a company who told me I was approved. I gave my banking information to them, my social security number and all my credit card information, codes. I got suspicious when I was told...

Capital One Financial Corporation / customer service

Sh
Shannoncasaday on Sep 23, 2018

I made a payment to my sons school for books and fees. I had my Capital One Platinum card on file along with my regular debit card (mastercard) I wasn't paying attention because I've done this many times before and my debit card has always been primary. I finished transaction and was asked...

Capital One Financial Corporation / capital one quicksilver card

Th
thekid245 on Sep 18, 2018

I got a Quick Silver card to get rewards for the purchases I was making at work. I spent $ and paid it back with swift efficiency. They locked my card so I called in and got the lock lifted after 1 week of use. After a second week of use they locked my card again (even though I had paid...

Capital One Financial Corporation / unsubstantiated credit card hold

Lo
longblackdog on Sep 17, 2018

When signing on to Capital One's website to pay our credit card bill I found that our account was "locked". I called in and were told that they could not give me any information until we proved we were us. They asked me the verification questions, which I answered correctly but then said I...

Capital One Bank / employee attitude

Re
Reggie R on Sep 17, 2018

This incident happen 9/17/2018 around a little after 9.00am eastern standard time at the Good Hope Market Place Branch 2831 Alabama Ave SE, Washington, DC, An employee who is a manager there, am sorry I did not get her name but she is an older African American woman who is a manager there...

Capital One Financial Corporation / kohl's credit

Ka
karen mcsims on Aug 26, 2018

Contacted customer service re:late fee of $27 for 7/07 and 7/08 is when my $27 pymt posted. Due to holiday, late fee was waived, deducting that I sent in the $16 pymt due for Aug. My new bill due 9/11 has a $37 late fee. I contacted customer service as I could not understand, Aug pymt wa...

Capital One Financial Corporation / customer service

Bj
Bjha on Aug 24, 2018

Dear Sir / Madam, I am writing to you to raise an issue about: Credit Card The issue that I have experienced was: Called in to capital one again after several weeks and no credit card in the mail. They have my correct address and that was verified. Representative told me she can just send...

Capital One Financial Corporation / online bank

Gv
GV Stone on Aug 23, 2018

My name is Gary Stone and I opened an account and funded it with $200 through my Amex Serve account. The deposit was made and the debit card sent to my verified address. When I tried to activate it, I could not. I called and was told that I did not have access to my money as I was not...

Capital One Financial Corporation / credit card

Ro
Rosssmith on Aug 17, 2018

So, I got 2 small credit cards to use and build my credit. I down loaded the app also, so I could easily manage my accounts. 3 times now, capital one has tried to take out a full balance from my checking account and said that I had personally set that up. I have NEVER set this function up...

Capital One / credit card late fee

Ah
ahla on Aug 15, 2018

I got a $25 late fee that was my fault because I was out of town and missed the due date. Apparently this was my first one bc the usual late fee is $38, and I called to see if they would waive it and Brent, the rep that I got, told me "the system won't allow me." I asked if as a human he...

Capital One Financial Corporation / customer service at a particular branch

Ol
Olinger2 on Aug 6, 2018

I have two credit accounts with you, my payments are due so I went in you Westhiemer Branch in Katy Texas today to open a checking account so that I had better access to paying my bills with you while traveling. I was the only person in the bank and yet I still waited over 30 minutes for...

Capital One Financial Corporation / capital one 360

An
Andrea N on Aug 4, 2018

I tried to log into my 360 account August 2nd only to realize that Capital One no longer gives the option for email verification! This is a huge problem for me because I no longer live in the USA and the company does not accept non US phone numbers. This should not be a big deal because I...