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Capital One Financial Corporation Customer Care Service

Capital One Financial Corporation

15000 Capital One Dr.
Richmond
Virginia
United States - VA23238

Customer Support Phone Numbers

Toll-free:
1800 481 3239(USA and Canada) 0 0
Phone:
+1 877 383 4802(General Customer Service) 0 0
+1 800 227 4825(Credit Card Accounts) 0 0
+1 800 867 0904(Small Business Banking Products) 0 0
+1 888 810 4013(Capital One Bank Products) 0 0
+1 800 289 1992(Capital One 360 Products) 0 0
+1 800 946 0332(Auto Financing) 0 0
+1 877 464 2151(Home Loans) 0 0
+1 866 435 6299(Home Equity) 0 0
+1 800 926 1000(Personal Loan) 0 0
+1 855 780 5047(Investing Products) 0 0
+44 800 952 5267(United Kingdom) 0 0
+44 344 481 4814(United Kingdom) 0 0
Fax:
+1 888 259 3021 0 0
US Branch Locator

Canada
 
General Correspondence
P.O. Box 503, Scarborough Stn. D, Scarborough, ON, M1R 5L1
 
Payments
P.O. Box 521, Scarborough Stn. D, Scarborough, ON, M1R 5S4

The United Kingdom

Card Services

P.O. Box 5283, Nottingham, NG2 9HD
 
Sending a Cheque
P.O. Box 1000, Camberley, GU15 3ZQ
 Plus

Capital One Financial Corporation Complaints & Reviews

Capital One Financial Corporation / branch banking

Fr
Fran Cadore-Smith on Jan 24, 2018
For about a week my local branch has been without ATMs. Imagine in a New York City running to work or running errands not being able to transact because the ATM is out of service. There was no notice of when the problem would be rectified or a reason. I found out today, 1/24/2018 that it...

Capital One Financial Corporation / personal credit card

Jo
Joel Hyman on Jan 23, 2018
On my last Capitalone quicksilver credit card statement I had a balance of $975 and on my Chase Freedom card I had a balance of $6322. I did a balance transfer for $975 to pay my CapOne account. I did a balance transfer for $2822 to Bank of America to reduce my Chase balance since the...

Capital One Financial Corporation / inappropriate account closure and reward points seizure

Ch
Chase Chase on Jan 10, 2018
I am a long time Capital One customer. I have Savings, Checking, Investing, MMA and Credit Card accounts with substantial balances. I opened a Venture card in April and have spent over $37K in 9 months. I have never been late on a payment and by their own CreditWise metric I have an Excellent...

Capital One Financial / poor customer service

Ju
JustBothered on Dec 28, 2017
I called today 12/28/2017 to discuss a letter that I received explaining the reason for a decline request for a line of increase on my credit card. I was transferred to an escalation dept and spoke with Candance who's the worst employee that I've spoken to since being with Capital one over...

Capital One / inept resolution of my account

Lu
Lucia Bartoli on Dec 19, 2017
I have been a customer of capital one for as long as you've been capital one. I am grossly disappointed in the way my account was (Is being handled) with the exception of "tiffany" who I truly hold in high regard. However, following our resolution of a problem, no one seems to...

Capital One Financial / capital one credit card

Ma
Marramoney76 on Dec 18, 2017
This credit card company is a preditor type of company .I Marra Wallace received a preapproved card for a 300$ credit limit . I attached a 2nd card holder and opened up a payment line with an external bank account from bank of America from my 2holder the capital one card used my account...

Capital One Financial / refusal by employee to provide closed account letter for credit card account

Li
LisaMorrison66 on Dec 18, 2017
I have tried to call Capital One 3 times over the last 2 months to cancel my Credit Card since I have been told that I can't stop the Annual Fees on it, even though my husband doesn't get charged any fees. Each time I called I was kept on hold over 1 hour each time and just hung up out of...

Capital One Financial / cashing a check

Al
Alberto Alarcon Lee on Dec 11, 2017
Try to cash a check at 620 w. 181st. NY NY for the amount of 5200.00 Presented two credit cards ID and my driver licence just to be toll by the lellet that the lead teller, JESSENIA CASIMIRO refused to chash my check because of the amount and that she could not verify my Id. (State driver...

Capital One Financial / lien release for motorcycle - 2 weeks already, no release

To
toncamp on Dec 6, 2017
I have been trying to get my lien released for a motor cycle. Paid off in 2009, bike is sold, can't get title without lien released. 2007 Big Dog Motorcycle (paid in 2009) VIN 5J11YBJB67W000469 faxed paper work and request for release to Yolonda on 11/27 (Chicago call center, fax direct to...

Capital One Financial / spark small business credit card

Hu
Hugh Darley on Dec 5, 2017
I have been a Capital One credit card holder for over a year & made all payments on time. I applied for a Spark Small Business Card, was approved & received the card. When I went to activate it, I was asked to send additional info to confirm my identity. Although very strange because I am...

Capital One Financial / credit card

Bk
bkboone on Dec 3, 2017
I had three accounts that I was current with. There was a fraud on my account and my account was closed because a capital one representative made an error. I was told someone committed a fraud used my checking account which was attached to the card and had the card reissued to be sent to...

Capital One Financial / credit card

Br
Bruce M. Cody on Nov 30, 2017
I have been back and forth between Transunion and Capitol One regarding my credit card being reported Transunion. My name is Bruce M. Cody. My credit card # is: 5178 0596 0108 8223. I have spoke 7 times to each company with no results still! I am trying to purchases a home for my family...

Capital One Financial / mortgage loan

Ma
Maychelle Murry on Nov 22, 2017
Olia J. Rodney Jr. Loan # ES759744 1817 N Johnson St. N.O. LA 70119 504-512-0869 or 504-858-9928 I am totally disappointed in the level of customer service that I have received since I agreed to allow Capital One to finance my mortgage loan. I feel as though since the mortgage department i...

Capital One Financial / credit card (venture)

Ma
maxwell109 on Nov 19, 2017
With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the card for a long while...

Capital One Financial / credit cards

Mo
Moi222 on Nov 15, 2017
Capital One used to be very nice to deal with. Short wait times, helpful agents and a willingness to waive membership fees. For the past year they are just plain mean. The wait times for customer service are at least a half an hour and once you get a hold of someone they act like you are...

Capital One / credit card scams

Ne
Nevolget on Nov 14, 2017
I order one credit card now someone running around with my information. I ask them to close my one card account then ask for number she told me there's no number so I said I'm calling my lawyer. In 20 minutes she called stated that they going to investigate. Now today another person...

Capital One Financial / a customer service agent called ismael.

Mi
mitacar on Nov 14, 2017
My husband is a customer of Capital One investments. For over three weeks he was unable to access his account even though he called Capital One Customer Service each time. Today he asked for my help. When he tried to login he could not. We called the Customer Service support and Ismael...

Capital One Financial / capital one credit card

Kr
Kris1979 on Nov 11, 2017
My credit card (opened in 2015) has been reported to credit beuros as closed. And new credit card (opened in 2017) was reported as opened. I called and asked to clear the situation with credit beuros as i want my oldest credit card to stay current. Resolution was. My 2017 credit card wa...

Capital One Financial / credit card

Ma
Mawluvs3js on Nov 2, 2017
My husband and I researched many credit card companies before we choose Capital One. Our reason for choosing them was the low interest rate and the 1.5 cash back on everything we brought. Once we got our disclaimer in the mail and started reading it. (Which I know most people don't ) It...

Capital One Financial / credit card

Ta
Tali Stephenson on Oct 19, 2017
Sept 29 Capital one cancelled my credit card without me asking for it to be cancelled. They claimed they sent a new replacement which i never received. Its bow oct 19. They never informed me they were replacin it. No email, no text msg, no phone call.. Nothing! The worst part is i didnt...

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