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Pioneer Valley Federal Credit Union Profile

Pioneer Valley Federal Credit Union

www.pvcu.org

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2.3

Overall reputation rating based on reviews and complaints

Pioneer Valley Federal Credit Union earns a 2.3-star rating from 2 reviews and 1 complaints, indicating that most members are somewhat dissatisfied with banking services.

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Latest Reviews and Complaints

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Pioneer Valley Federal Credit Union I been a member of PVCU for more than 25 years

I been a member of PVCU for more than 25 years. I always get great service from everyone there. If there's ever a problem, they fix it fast. PVCU is the best bank around. I tell everyone to go there.

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Pioneer Valley Federal Credit Union I tried to get a loan for home improvement on 2/21/22, but they were closed for the holiday

I tried to get a loan for home improvement on 2/21/22, but they were closed for the holiday. I messaged them on 2/22/22 at 9:44am to cancel the loan, but on 2/23/22 they still checked my credit. I asked them to remove the inquiry, but they said no. I want it gone from my report. They shouldn't have checked my credit after I canceled the loan. The guy on the phone who said he was "the boss of that place" was mean and talked over me. When I asked to talk to his boss, he said they were in a meeting and couldn't call me back until next week. If they don't fix this, my whole family will leave.

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2 Pioneer Valley Federal Credit Union Reviews

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Pioneer Valley Federal Credit Union The folks at Pioneer Valley Federal Credit Union are super nice and always willing to lend a hand

The folks at Pioneer Valley Federal Credit Union are super nice and always willing to lend a hand. However, I've heard that in the past, they haven't been so great at approving loans for people of color. Apparently, even if you have the ability to pay back a small $500 loan, they might still deny you based on a past delinquency. I talked to a manager about it, and they said that it doesn't matter how long ago the delinquency was - they just won't approve the loan.

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Pioneer Valley Federal Credit Union complaints: history and resolution overview

Pioneer Valley Federal Credit Union has received 1 complaints on ComplaintsBoard. The first reported case, I tried to get a loan for home improvement on 2/21/22, but they were closed for the holiday, was published on Jun 7, 2023, and the most recent complaint, I been a member of PVCU for more than 25 years, was posted on Jun 7, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Pioneer Valley Federal Credit Union Legit?

Pioneer Valley Federal Credit Union earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Pioneer Valley Federal Credit Union to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Pioneer Valley Federal Credit Union is known for their high standards and safety. If you're thinking about dealing with Pioneer Valley Federal Credit Union, it's wise to check how they handle complaints.

Pioneer Valley Federal Credit Union has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Pioneer Valley Federal Credit Union has registered the domain name for pvcu.org for more than one year, which may indicate stability and longevity.

Pvcu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pvcu.org you are considering visiting, which is associated with Pioneer Valley Federal Credit Union, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Pvcu.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pvcu.org may offer a niche product or service that is only of interest to a smaller audience.
  • Pioneer Valley Federal Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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  1. Pioneer Valley Federal Credit Union Contacts

  2. Pioneer Valley Federal Credit Union phone numbers
    Click up if you have successfully reached Pioneer Valley Federal Credit Union by calling +1 (413) 733-2800 phone number 0 0 users reported that they have successfully reached Pioneer Valley Federal Credit Union by calling +1 (413) 733-2800 phone number Click down if you have unsuccessfully reached Pioneer Valley Federal Credit Union by calling +1 (413) 733-2800 phone number 0 0 users reported that they have UNsuccessfully reached Pioneer Valley Federal Credit Union by calling +1 (413) 733-2800 phone number
  3. Pioneer Valley Federal Credit Union address
    246 Brookdale Dr, Springfield, Massachusetts, 01104-3210, United States
  4. Pioneer Valley Federal Credit Union social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 05, 2026
Pioneer Valley Federal Credit Union Category
Pioneer Valley Federal Credit Union is ranked 273 among 353 companies in the Banks category