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Capital One

Capital One review: Electronic banking

P
Author of the review
3:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

You people are the worst to have to deal with for resolving issues!

I have spoken to several people, in several different departments, over the past 2 weeks to try to simply obtain the documentation on the transaction in question - I need documented proof that the payment you presented to the Payee, at my instruction, was presented on a specific date and time, and the payment (physical check, I am told) was returned on a specific data and time - I want the electronic date/timestamps of each step of this transaction plus copies of the front and back of the supposed physical check.

You are after all a bank, and banks are required to keep detailed records of all transactions.

DO NOT respond with the garbage below (three times you have done this) - I want documentation.

Paul R Williams

On 11/17/23 13:13, [protected]@capitalone360.com wrote:

>

> Re: Claim [protected] for your account ending in 0808

>

>

>

> Paul Williams,

>

>

>

> We finished researching your dispute, and following a review of all relevant bank records your claim has been denied for the following reasons:

>

>

> We found the payment was processed correctly according to the payment instructions you set up in the Bill Pay Center.

>

>

>

> The payment(s) was returned to us, and your checking account was credited on 11/02/2023.

>

>

>

> To request copies of any documentation we used to make this decision, give us a call at [protected], 8 a.m.-11 p.m. ET, 7 days a week. We’ll be happy to help you.

>

>

>

> Thanks for choosing Capital One®.

Claimed loss: NO claim - just want documentation!

Desired outcome: Documentation

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  1. Capital One Contacts

  2. Capital One phone numbers
    +1 (800) 481-3239
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    USA and Canada
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    Capital One 360 Products
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    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
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Capital One Category
Capital One is ranked 6 among 399 companies in the Banks category
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