Canadian Tire
Reviews and Complaints

Ello, this is not the first time that I receive bad service from this branch.
I have corolla 2011, went there to change disks and plaques. The agent there notified that they will do an inspection first to evaluate the problem. After she returned back to me, I confirmed to go with the installation and repair. She puts me on hold around 30 mins and she returned back for the same question if she goes with the reparation or not. I answered I already confirmed. She told me that you did not sign. I answered you did not ask me to sign in anything. You who should be aware of the procedure you must go with to start the repair.
So, they started the repair, after we finished, I paid the amount and when I went outdoors to pick up my car, I found the doors open, while I took time to pay the bill. When I entered there I found that the central lock of the doors is not working. They are not all synchronized (I had this issue with only one door, and I was surviving with this issue).in adidition I found black fingers traces everywhere on the dashboard. I returned back to the agents discussed with someone called jordon calve. He was very aggressive with me notifying sorry we do not have time we finished work for today. I told him how I can go with these open doors, he told me you can leave the car here and come tomorrow, how comes I can leave my car during the off hours and return to take it the next days.in addition, his way of answering was impolite and when I asked him, is that normal to reply to your clients like this way, he answerd I have witness that I was polite with you. Even his answer miss courtesy.
What I noticed in this branch that those employees are not honest in their works, she should keep the car clean, keep the client updated that the car is opened, and the additional issue arised after their repair, and they are not have enough wisdom of how to treat loyal client. Very frustrated from this branch.
Usually, I receive an evaluation email from the service quality to assess and provide my feedback. This time I received nothing and I waited for this email but finally I decided to submit this complaint

Canadian Tire triangle credit card and department, Recently I had to get a replacement card as there had been fraudulent use and charges on my card, at that time the lady was helpful, actually don't use my card regularly but, In Feb. I had to do an online course and also had to purchase security update on my computer, so I used the card, then when I got my statemen I realized there kept on being charges on my card so in March I called, they reversed them and said the only way was to re issue a new card. At that time she did not explain that the charges would be carried over, and I waited to see my next months statement. I have always paid more than my minimum sometimes paid over what I owed . so in April 10 I tried to renew my office 365 and my card did not work . I had received new card but had not activated it . I activated it online so I thought and proceeded to try and buy 365, however it still did not work I called the # for Canadian tire and they said the system was down and try online . I thought ok I've done that and I should be good to go . I only have a $300 limit . and the balance said $129.90 and when I had not received the statement Today . April 16th ( March' s Statement...) and said differently, and that it was due on the 16th . today . Yesterday when I called it said I had not made a payment since Nov. 2018 at that Time I had only used it 1 or2 times for small amount and had not used it till Feb. … and they said until the $129 was paid It would be blocked I tried to explain the situation and they did not help only restating policy, I tried to explain that I had contact with Canadian tire re the fraud . so not Like I did not communicate, and that I was waiting for the statement first . for the new card to see all was well as and charges had been removed . they didn't care so I went directly to a Canadian Tire Store to make Payment in Full for $130. and thinking with this day in computers it should be quick and almost immediate. however not the case the card would not today work and when I looked online the credit payment had not been applied, and when I spoke to someone again today I was told it will take 2-3 business days .. and yesterday I was not told that .

Card number [protected]

I have just been notified that my card has been cancelled because I have not used it for six months. I do not recall ever seeing something that states I must use my card every six months or lose it. I called the service number and the woman I spoke with was incredibly unhelpful and rude. She informed me the card has been closed, my Canadian Tire money is gone and cannot be retrieved and there is no way to reactivate my account and move my Canadian tire money over to it.

I just wanted to let you know that if I do not hear back from anyone with a satisfactory resolution to this I'll simply shop elsewhere. I have been a Canadian Tire card holder for many years but, as you are aware, you have competition and I'm happy to use them instead if needed.

Yesterday, april 3, at 5:00 p.M. I took a batter back for replacement warranty to the moose jaw, sk store. Carson, in the service department, said he couldn't do warranty, so he left my battery and a note for the guy to handle it at 8:00 am this morning. I arrived at 9:10, today, april 4, and no one had done anything with the battery. The manager of the store - james - was in the service department and for some bizarre reason he decided to wait on me. They confirmed that the battery was no good and needed to be replaced. This is the second battery that I have got here now that was faulty. I told him I didn't think they gave me the right battery because it needed cranking amps of 300 and this battery was 230. He says he needs the make and model of the lawn mower I needed the battery for. I said it's not a lawn mower. Its a john deere gator. He says what is that? I said a john deere side by side. So he looks up motorcylce batteries. I said no. Its a john deere. So I give him the serial number. He tries to look it up. He says I need the make, model and year. I said its a 4x6 (model). He says what make. I said john deere. He says what year. So I called the john deere place and got the year. I told james it was a 1997 or 1998. He writes down 1998 or 1999. Then he says - what make? Can you believe this? I was starting to get really annoyed because I needed to get going to another appointment. Then he says we should test this battery. He wastes another 10 minutes and I finally said just give me my money back. He says I would have to check with customer service but I don't think we can do that. But he doesn't move to even bother to find out. So I said fine. Just replace this battery. James says, well I will have to go that the battery off the tester. But then stands there? So I said yes. Lets do that. I need to get going! Moving as slow as he possibly could, he goes and gets the battery and looks at my bill now. He is clearly enjoying the fact that I am getting upset. He is intentionally moving slower and slower and talking even slower. I am trying not to get upset and snap at him. But now he has made me late. He looks at my bill then, which is a warranty replacement, and he says well you paid nothing for the battery? And this guy is a store manager? I said yes, I paid for the battery. And this goes on for another 10 minutes. Until I finally got really angry and said I have to go. Can we get this done. He says well now I have to go and look up the original paper work. I said can I just deal with that guy over there. He is the warranty service guy. He can have this done in a couple of minutes. He says no. So I finally said you are an idiot. And he says well I can't help you now. And smiles. So I said fine. I want that guy anyways. He says well you are slowing me down because you keep asking me questions. I finally left, with my faulty battery and I will never deal in this store again. I told james he was a complete [censored]. And yes, I do not like to talk to people like that, but he very clearly was doing this intentionally to make me upset. He clearly enjoyed this whole scenario. He was actually smiling when I left. Canadian tire must be really desperate for a store manager. Carson, the guy I dealt with the first time last night - is a very nice helpful young man. Anyone I have dealt with in this store have been very nice and helpful. But james clearly should not be a manager. I think he needs to be fire. Carson should be the store manager and james needs to learn good customer services. At 1030 I walked out of the store with my faulty battery.

Today I went to Pembroke Canadian Tire to purchase and exchange a CO2 Cylinder of the Soda Stream machine I purchased at the same store a while back. I noticed a couple of small signs posted on the shelf where the price was listed for the canisters. The first sign read Great Value soda stream 60 L carbonator exchange refill $35.99 and a circle with 50X Bonus e-CT-money. The sign that was posted and partially on the same sign read Collect $7.20 e-Canadian Tire Money or $8.64 with your options Master card 43-1246 SS 60 L Carb Ex Ref. and stuck to the bottom of that notice was another post it which read Alternate Location 43-1246 SS 60L Carb Ex Ref This item can also be found on Base Aisle 052...I picked up the container with the thought I would be collecting $8.64 of Canadian Tire Money if I purchased this now. Off to the cash I went. I explained to the Cashier that I timed that right as I would be getting more than $8 back in Canadian Tire money and when she finished processing the item and handed me the sales slip I doubled check to ensure I was getting the advertised amount of $8.64 but instead it only showed .80 was given. I said this to the cashier and she said I would have to take the receipt to the refund counter and they would help me there. So I went and stood in line again while one clerk processed 3 other peole and after 25 mins of waiting it was my turn. I explained the problem and she explained there was nothing she could do now since I had already been through the cash and handed in my exchange. I did not accept this answer and asked to speak to the manager . The clerk than got on the phone to summon the manager but instead was given directions on how to fix the problem on the cash register so she could give me the correct credits. When she hung up the phone she explained that she now knows how to do it and would be placing a $4.00 of Canadian Tire money onto my card. I said wait the sign said it would be $8.64 in Canadian Tire money and she said hang on and got back on the phone and said that the woman would be down in a minute to discuss this with me. Now I am waiting again but woman who I presume was the manager as that's who I asked to speak with did come along in about 5 mins and said that the sale was actually over and the sign should of been removed. I said well it wasn't and I should get it at that rate and then she said I wasn't entitled to it as it was only for the purchase of the cylinder at $35.99 and I explained that was what I bought but she said you had an exchange and I said yes and she said that nullifies that being a sale item. I reminded her that a few minutes ago you knew the exchange was given but you were going to credit me with $4 and now you say I get nothing and it doesn't say anything like that in the signs and in fact it clearly states Carbonator Exchange Refill on the sign. I also pointed out to her that I am not a person who returns items all the time and I have been purchasing a lot at their store as she should be able to tell from the credits of Canadian tire money I have on the card but that made no difference to her and said I am not going to get the credit now so it was like I was now being punished by her because she had to come down the stairs and explain this to me as prior to that I was going to be given a $4 credit which was the wrong amount according to the posted signs and because I questioned the amount and she had to come down the stairs and explain this to me I was now not going to receive any credit.
I said well sorry your taking this stance because I will not accept the canister under these conditions and asked to have my money refunded and she did a void on the previous transaction and said it will still likely show up as a pending transaction but will just go away in time and was handed a photo copy of the receipt. I said this is no way to treat someone and I would no longer be shopping at Canadian Tire other than to use what credits I now have and I went next door to WalMart and purchased the cylinder. I said you know your losing me over $8.64 in Canadian Tire money and she said have a good day and smiled as I left.

If I do not get any satisfaction of having the posted credits of $8.64 of Canadian Tire money applied to my account and I should receive another incentive for my wasted time and the BS I put up with from the so called manager and the time I had to put forth to deal with this stupid issue which probably cost your corporation a lot more than what it would of to have corrected the problem in the first place, I will terminate all my buying from Canadian Tire altogether along with the MasterCard as there are so many other stores and credit card companies who would appreciate my business. I also have the post it signs that where attached to the shelves as I was going to attach them with the complaint but not sure how I can do that using this form but if you would like to see them you can call me at [protected] and I will send them to you but I would imagine you already have copies. She had asked me to bring them to her so I did that free of charge even though I am not an employee of Canadian Tire. This person really needs to be given some managerial courses don't you think or is it common practice to have customers perform the staffs duties and alienate customers so they do not return? Thanks Robert Leeson, 132 whites beach trail Westmeath Ont K0J 2L0

I was very pleased when Canadian Tire came to our town 4 years ago. I have purchased auto parts from this store up until 2 years ago. Over the last several months when I inquire about ordering auto parts, the woman (I believe her name is Mary) that manages that department has been rude and directs me to another Canadian Tire or local auto service centres. If this is the behaviour Canadian Tire condones, I have to say I will never shop here again. I know common response would be, oh she's only one customer. However one customers word is powerful!

Good afternoon,

I purchased a wireless cell phone charger for my automobile. 1X399-3579-8 SPP FIL FOR/TB MK on special for $19.99 ( regular price $29.99) the item was in a closed box that had transparent round tape on each extremity of the box. As I get into my vehicle in the Canadian Tire parking lot I open the box to prepare the installation of the unit. Once I open the box I verify if all the components that are mentioned on the box are in the box. The usb cable was missing. I proceed back into the store to the customer service desk and mention that the cable is missing. I explained to the young lady that the product is fine but I would just like the missing cable. At this point she calls her manger to see if they could provide a cable. The manger refuses without explanation. I ask the customer service agent to speak with the manger. He came within a few minutes. I proceed to explain that the box was missing the cable and I did not wish to return the product but I would just like the missing cable. He once again denies my request. He said it was on special most likely because of the missing cable. It was not written on the box that it was an open box product nor did it mention there was an item missing in the box. The lady that handed the product to me (the product was behind the counter near the key machine) never mentioned that it was an open box product nor that it was missing a piece. I examined this to the manger. His response was that all he can do for me is refund my product and then mentioned to the customer service clerk to throw it out. I then mention that it would be ashamed to just throw out a product that I was half to purchase but I would just like the missing cable. The manger then takes the product and tosses it in back. At this point I have no choice to get a refund she he did not even give me the option to keep my product that was not yet refunded. The manger was arrogant but did remain polite. I normally never make a fuss about these kind of things but I felt that this was a very bad experience. I will return to a Canadian Tire but not in my home town. Very disappointing service that I received.

Bought a car battery February 2018 for my elderly parents' 2002 Honda Civic and the battery was fine for most of 2018. Had some starting issues and CAA was called to boost. The past week, the battery died 3 times and had to be boosted. CAA was called these times to boost and they said the battery was no good. I called a local Canadian Tire and asked the question if I could not find the receipt, what could I do. She told me that it should be in their computer system and confirmed that it was. That way I did not require a receipt. After a boost, I drove to a close Canadian Tire to exchange the battery. They said they would charge to take it out and put back in so I said I would do it myself but I could not get the bolts off the connection because they were rusted and asked for tools. Was told they no longer have tools to lend customers in their own garage, because people don't return them. So I had to leave with my elderly parents and take them back home with a car that probably wouldn't start again after turned off. My husband came to boost the car after work and we took the car home to use proper tools to remove. Took the battery to the Brampton store at Hwy 10 and Bovaird and asked to exchange the battery. They said no, you need the original paperwork. I said I called another store and also physically went to another store and they both said if it was in the system, no paperwork is required. This guy said they don't do that. It was store policy. Was quite rude too. He was the Service Manager as well. My husband said no wonder Canadian Tire is loosing customers because other places would do the exchange if in their system. What happened to saving trees and everything being paperless. So, we drove back to the store I went to earlier that day. They did the exchange very simply and we left with a new battery. Why are the Canadian Tires not the same. It is the same company, same computer system. Very disappointed and annoyed about all the runaround. What happened to customer service?

Purchased a bag of hardwood pellets at Canadian Tire in new glasgow, Nova Scotia. When putting the pellets in my pellet stove I noticed there was a large hole ripped in the bag that had been taped back together. The hole in the bag caused the pellets to get damp and clumpy as well as powdered clumps. This caused issues with my pellet stove. If a product is damaged or should not be resold.

I visited your Clarenville, NL location on Saturday February 16th 2019. I was there with my wife and my daughter. While we were in the sporting goods aisle, a skateboard (or longboard) fell from the top shelf and hit me on the neck and shoulder. I brought the skateboard to an employee who took it but did not seem too concerned about the incident. I didn't feel much pain at the time but a few minutes later I started to feel a sensation in my neck and rear shoulder so I decided to ask for a manager. I spoke with a supervisor who took my name and number and made a note about the incident however she did not have any official paperwork to fill out and said I would be contacted by a manager. As of today, Tuesday February 19, I have not heard from anyone. I seem to be feeling ok as of now however I feel that it is very important to have this recorded officially as a safety concern. Had I been standing a few inches to the left it would have hit me on the head or if it had hit my 13 year old daughter and this would have been a much more serious incident. I am looking forward to a response from Canadian Tire to indicate this has been recorded and long term corrective actions are in place to protect the safety of you clients going forward.

I happen to go to your McLaughlin store in Brampton today. I called the store and asked if they have winter tires and rims as they were showing available online. I was told they are available by the staff. When I went to the store after 1 hour of wait I was told that they don't have tires and rims available. The manager George was rude and highly unprofessional. I asked for manager on duty - he clearly told me that the store manager is not Interested in talking to me and is not interested in listening to my experience. Oil change took only 2 hours. Andrew (Manager on duty) didn't bother coming and talking to me. All I can say is, you have lost a loyal customer and I will never recommend anyone to visit this store. Horrible staff and highly unprofessional

My name is Doreen Kaschl, I live in a small town called Imperial Saskatchewan. We have shopped at Canadian Tire for as long as I can remember and have been pleased with the products and service we have received.

In December we purchased a remote car starter at one of your stores in Alberta while we were there visiting. We have tried to find someone at one of your centres to install it as we were told only Canadian Tire can do the install. Well as it turned out no one is trained to install this because I have a KIA Sportage which is a push button start. My husband tried to return it this morning in Regina and your stores will not take it back because it is over 14 days. This is unacceptable the packaging has not even been opened. I would like this resolved as this has really made us feel like we will not ever shop in your stores again.

I can be reached by email at [protected]@sasktel.net or on my cell at [protected].

Please get back to me as soon as possible.

Doreen Kaschl

Booked an appointment...showed up on time...had to wait in line for 20 minutes to talk with the one person who they had working at the desk...said the job would take one hour...waited 1 1/2 hours and my car was still sitting in parking lot...stood in line for another 20 minutes to ask how long it would take...the guy working the desk said "it is cold outside and we are really busy so can't tell you when". Suggestions: 1. if you are going to be open then have enough staff to deal with the customers. 2. Don't lie to customer just to get their business.

My husband had appointment he made it yesterday January 30 his appointment was set for January 31 around 430 they told him that it would take about an hour to put on a tire When he got there they told him they couldn't do it. when you're promised an appointment then they should do it! He was not happy he went back to talk to a manager manager said the same thing That is poor customer service and management! Something needs to be done and now my husband Hass to put on the tire himself What is Shame do you have poor customer service
Pat Lalonde

In the evening of 23 January I was driving on the road near the 407/Dufferin street. Suddenly there was a horrific grinding noise coming from the front end of my car. I immediately went to the store, I got to the store at 6:30 and asked the service manager on duty if he could hoist the car up and have a look for me what would cause the grinding noise. The store closes at 8:00 and I offered to wait.

The manager came back to me after talking to a technician and told me that none of the technicians wanted to do the work and he would not be able to help me. I mentioned that I felt the car was not safe to drive and could he please ask the technician again - he refused. He was incredibly rude.

I managed to get the car to a repair shop around the corner and they took a look - The car was severely damaged and was in fact dangerous to drive. He could not believe that Canadian tire was so rude and uncaring.

This has not been my first experience with the rudeness of the 407/Dufferin store. I was so angry with the uncaring attitude of the manager. Needless to say I will never ever set foot in the store again. I will also be telling all my contacts of this experience and I will be going out of my was to let everyone I know not to visit this store - They Just do not care.

Howard Levy
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