Canadian Tire
Reviews and Complaints

To Canadian Tire,

On Monday May 27 2019, I brought my vehicle in to replace the brake lights. I went to the Canadian Tire Associates Store 0425 at Richard Line Merchandising, at 1875 Hyde Park Road in London Ontario. Once they were fixed, I began to drive home when I noticed that smoke was coming out of the front of the car. Prior to this, there were absolutely no issues with my vehicle, and I consistently make sure of this since both my wife and daughter drive this car as well. I brought the car back in notifying them of this issue, and waited several hours in the lobby until this was fixed, and paid over $1000 for your service. When they were done, I had to pick up my son from school, but I knew there were still some issues with the car. The next day when I tried using the car, the brake pedal would not push down, the car would not go faster than 40km/h no matter how hard I pushed down on the accelerator, and the car had even more smoke coming out of the front. I was incredibly frustrated, especially when I called into your offices and the person on the phone couldn't even find the invoice number for the second service where I paid over $1000 for, until I insisted several times that they must find it. This alone speaks volumes to your employee's insufficient management skills. That day you sent in tow services to take our car in, but on Wednesday you said that you were not able to fix the issues with the car due to the mistakes your services clearly made. What made matters worse was that asked me whether I poured substances into my engine for the vehicle to stop working which is incredibly offensive. We still do not know when we will be getting our vehicle back. I have wasted a week trying to figure out what happened with our vehicle when all we wanted was to have the brake lights replaced so that I, my wife and daughter can drive safely. But you returned to me a vehicle with greater safety issues than before. Canadian Tire, we are incredibly displeased with your service, and will surely be warning all of our friends and family of this horrible service we have encountered. You have lost a loyal customer, and we will be encouraging all of our family and friends not to go to you in order to avoid this dangerous and unprofessional service.

Sibichan Thomas
969 Mapleridge Street
London Ontario
N6H 0A6
[protected]

UNACCEPTABLE customer service!
This is RIDICULOUS!
First, my partner went into the male bathroom and he stepped on HUMAN FECES that were in the middle of floor! He had to spend 10 minutes in the washroom scrubbing and cleaning the bottom of his shoe with toilet paper!
After calling the manager on duty, which took multiple calls to even show up to the front desk, we explained the situation and she thank us for bringing that to her attention, but we weren't looking for a thank you, we were looking for a SINCERE APOLOGY ! She preceded to explain that the bathrooms don't get checked very often and it was the "parts dpt" responsible for checking on it. She mentioned that they had 2 new employees in the Parts Dpt. To which we responded that we understand having new people but regardless of that, they need to be checked as it is a BASIC Offering in a retail store, not really complicated! If your bathrooms are not going to be cleaned, DO NOT OFFER them to the public. We reluctantly spend 200dlls due to being in a time crunch even though I desperately wanted to leave my cart and walk out!
My boyfriend went back in to clarify the name of the manager who we had spoke before; after clarifying we proceeded to leave through the self check out. we made it through the theft sensor and we were stopped to have our receipt checked even though they did not go off. We always loved shopping in your stores but after this incident I'm seriously reconsidering ever stepping foot into a Canadian Tire again.
(Store in Chilliwack, BC)

Re: card #[protected] and [protected]

On May 17 Terry opened his MC statement and discovered that he had missed the Apr. payment - upon investigation he could not find where the Apr. statement had been received by us. He immediately e-transferred $10, 372.45 which was the balance owing on the account. That amount was taken from our bank immediately. On May 20 he discovered that we had 0 credit balance. I called and spoke to a representative about this problem. I was told it would take 2 - 3 business days to show on our account and it would probably be 22 or 23 May before it shows up on our account and at that time we will have credit available to us again. I pointed out that we have quite a good history with Canadian Tire Mastercard for many years and could he override this 0 credit available for us. He said it would not be possible to do, even though we are still below our maximum $18, 000.00 limit.
We are quite annoyed with this - admittedly we did slip up by missing a payment, relying too heavily I suppose on the paper statement being delivered to jog our memories to pay. But we are a business - renting cottages and right now we will be relying on our card for purchasing items to get ready for the season.
We are most disturbed to be treated this severely for one slip up after the years of excellent customer relations we have given you.
It is our hope that you can in some way rectify this so we can use our card by tomorrow May 21 so we may continue good working relationship with your company.
Terry and Jill Funston

Hello
I would like to bring into attention to the GM of Canadian Tire. The security at the Canadian tire store in Edmonton South region who manages it is a total flop and a crooked one. I have seen it and worked it, the manager never seems to be on time, and never trains the employees. One day he quits and after 2 weeks he comes back. HOnestly just look at the record of how many shoplifters they have apprehended in the last 3 months, i won't be surprised if they have caught a single one. The south common store is a huge one but the guys who work and do manage don't care a penny. They watch movies and manager just come and walk around for few minutes and leave. INfact the manager harasses that if you don't work on the off day, he will fire you. i would say the company CASI security is a scam and they are ripping CAnadian Tire big time.

Hi there,

I have a concern which needs to be addressed recently I purchased 4 tires from Whitby North Canadian tire (4100 garden street) where I was provided with tire bags to pack my tires in my car to prevent my car from getting dirty. I went to another Canadian tire in Scarborough Cedebrea mall 3553 lawrence east a week later to buy 4 more tires from another car and asked for tire bags the sales reps indicated that they are not allowed to give tire bags! I find this a bit rediculous and poor customer service that I cannot get a bag for tires that are dirty that I purchased why would I want to put dirty tires in my car? I even offered to buy tire bags just so I can bag the dirty tires. I received garbage bags which barely fit my tires however I am concern with the lack of curtesy and poor customer service experience I have encounter and I will definetely reconsider when shopping at Canadian tire after this incident.

Hi I came in the morning to buy a few products . My receipt say Canadian tire # 118
Trans # 39
Operator #114
Time of purchase 9:58
Products viva pet 8 roll and cttnl ultra 24d
Total 24.84
My complaint is I put my daughter in the car cart to shopping in . I didn't see the recent sign and the seat belts .( my overlook) we were shopping and the entire way threw the store the employees never said anything to me about it or bothered me . As soon as o got to the cashier . The first register cashier said that because another child got hurt it requires every child to wear a seat belt ( which I entirely understand ) but she scolded me as if I was a 10 year old child in front of other customers . So then my cashier proceed to bark in and I told her I understand about other parents not paying attention and it's not canadian tires fault . I just wanted to pay for my stuff and leave well then she proceed to to scold me like a child as well . So I paid for stuff and my daughter went to ask for a stick and I proceeded to tell my daughter not to bother with it let's just go ( because I'm embarassed at this point ) and the cashier proceeds to yell and tell me ya that's a really good example . ( even more embarassing) i shop a lot at canadian tire( in the last 2 months I've spent over 2100 dollars there on summer products ) and would prefer to buy there but after this I will be going to the rona across the street and spending my money there instead.

We ordered two garage door opener installation service for my two garage doors of my new house, April 2019. They gave me a time window from 12 noon to 5 PM. After taken a whole day off from the work, drove two hours to my new house, and waited from 12 noon till 4 PM, they told me that they can't come that day. I had to rebook the appointment.
The guy who came for the installation seemed not very experienced and qualified professional contractor. He seemed always having problems with either remotes, outside key panels, or wall control panels. After he left without asking us to confirm all components working properly, we found that the outside key panels and wall control panels does not working. The opener was only fixed by one screw on the ceiling and the metal was already bended under the opener's weight. We have to call him and arrange for him to come to the house again. He mentioned that he needed to bring a professional electrician to fix the wire problems.
The obvious problems seemed fixed. However, the whole job was a very sloppy work. The bending metal has not been fixed and I don't know how long it can last. The openers are quite whisper type, but there are huge noises when open and close the doors.
Also, the Canadian Tire never provided me the receipt and never stated any warranty information for their installation services. The Canadian tire installation service is not recommended

Hi,

I tried 3 times to make a payment at express terminal 7 on Canadian Tire Gas station located 650 Erb St W, Waterloo, ON N2T 2Z7, it kept giving card read error.

I filled gas and went inside to make a payment, there were two employees inside and one was dealing with one customer and other one kept busy while knowing that customer is waiting in que to be helped.

I made a complain about card reader not being able to read my card, with multiple tires buy cleaning the card with tissue.

The response from one of the employee was we can't guarantee 100% operation they are electronics machines.

I was expecting that they will say, yes we will check it make make sure it is fully functional.

Later I found out that person as per her statement, Assistant Manager Christy.

I expect better customer support.

Thanks
Ravindra

I'm writing about Brianna, she was handling exchanges and returns on Monday May 6th. I had purchased two bags of potting mix along with other items on May 5th. I went to return the soil and she told me that there was only one charge for the soil. I was confused and looked at the receipt and she refunded the money for one soil. Because I was the one who held the both bags in my cart while cashier scanned it the day before, I was sure that she might have charged me something else so I wanted to take a look at the receipt to look if I recognized the charges on the receipt. I handed one packet to her and took one packet of soil and stood on the side of the counter so me and my brother can take another look at the receipt. She called the manager and accused that we were going to run off with the packet of soil. She made a huge deal out of it. When the manager (Chris) arrived, he was all confused too. He kind of understood what we were trying to do. It was humiliating and she never apologized. I understood that its her job to be careful. However, if we wanted to steal the soil why would we bring it to the store to return it and why would be stand for 5 minutes after getting the refund if we were trying to run off. I even told the manager to check the security footage from the day when we purchased the soil, it wasn't our fault that the cashier didn't scan both packets. We are a regular customers at canadian tire and it was so humiliating what happened today. It might not sound a big deal to you but it is to us. We are honest people and I request that this should be brought in attention to the cooperate and to the store and I would like a sincere written apology. I can provide all the receipts and strongly suggest to check the security footage. I can be contacted at [protected]@gmail.com. I sincerely request that you look into it.
Thanks.

I am not sure of the Date when this started but here how it starts.
I brought my 2000 GMC pick up truck to the Canadian Tire store on the corner of Rogers rd. and highway number 2 in Cobourg to have it certified. I never had the ownership yet so I left it in the parking lot until I get the ownership.
A few weeks went by and still no ownership so I went into the store to explain the truck being there. I explained everything to a gentleman (Colin) behind the counter. He suggested we fill out a job/shop sheet with a phone number and my name on it so they knew why it was there. I though it was a great idea so we did that.
About a month later I went to pick up my truck and explain to Colin I still don't have the ownership so I was just going to take it home until I do. Well to my surprise my truck was gone, not there anymore. So I went to speak to the manager who had a tow truck company come in and take a few vehicles away including my truck. I asked him where my truck was. He told me where it was and he was extremely rude to me from the beginning. I told him I want him to bring it back and asked him why he had it towed away. He told me that the truck was sitting there too long and he also said he doesn't allow vehicles to sit there over night or he will charge a daily fee? I told him I had a work order open on it through Colin with my name and number on it. No one called me with any concerns about my truck being there. So I left to see where my truck was.
When I found my truck I noticed right away that my $2000.00 polished aluminum tool boxes in my box of truck are gone. So now I am really furious and went back to speak to that manager. I told him my tool boxes were missing at first he lied to me and said it's not his concern he knew nothing about it. So then I told him that I know some one who works at his store and saw a mechanic remove them and take them. The manager then changed his tune and called some one on his phone. Obviously the guy who stole my three truck bed boxes. When the manager got off the phone he told me that the boxes will be reinstalled on my truck the following morning. I then told him I want him to get my truck back because now there is a towing fee and now daily fees which are up and around $200.00 by now I'm sure. He refused and said it's my responsibility. So what gives him right to do what he did and authorize a mechanic to steal my truck bed boxes? I only hope the brand new battery was still in it. The truck is still in the impound accruing daily charges and the towing fee. I want my truck back now and this manager should pay for it all because he made the wrong decision that day not to mention how rude he treated me when I have spent thousands and thousands of money in that same store. I want something done or I am seeing a lawyer. I wish not to but this was wrong. Thank you
Craig MacAusland
[protected]@hotmail.com

Went to your store in pa sask to return a 1/2 breaker bar... They wanted photo id I forgot it in my other pants I did have the receipt of course and 2 days old... Nope would do anything about it... Something about fraud and perhaps I had a friend return it for me... Wth? I will help canadian tire stop fraud and shop somewhere else... I get my parts online rock auto save money and no rude service!:) my last parts order I saved half price. I did my very best to help those people... It was like they were npc's very strange. I swear I will never spend another dollar in those stores... Period! Shop online!:)
Princess auto for tools... Nice people over there

I booked an adults bike from CT Agincourt on Thursday 25th April 2019 and paid for it upfront and was told it would be assembled and ready for pickup next day (26-Apr-2019). The customer service person from the sports section said that the bike is available in store but not assembled, the assembly staff will come in the next day (26-Apr-2019) and I can come in to pick up the bike the next day after making payment to the customer care section. After making the payment upfront, the customer care lady asked me to come in the next day to her and collect the assembled bike.
When I went to pick up bike day after the next day (27-Apr-2019), they said it is not assembled since the assembler has not come to the store and the bike will be ready next day (28-Apr-2019). The sports section personnel came to me and started arguing with me and is telling me that I'm picking up a fight with him. I spoke to the customer care and then to the sports section person and then back again to the customer service. All of them were arguing with me saying that the bike will be ready within 7 days and that they will call me. The customer service lady said that "she can't talk to the customer" and asked me to talk to the lady with the black shirt, and she also repeated the same thing that the assembly guy is not in store and they will call me back. She also said that it takes up to 7 days for a bike to be assembled by the store (7 days ? to assemble 1 bike ? disgusting)
I told the sports section personnel that If I had the tools, I would've done it myself, the sports section replied shamelessly "Do you want to do it ?" He also said that the bike is normally assembled in 48 hrs, which was already up.
All the 3 personnel I spoke to were insensitive to the customer (i.e. me) I had bought the bike in order to take it with my kid for the weekend. And the actual purpose is destroyed.
I called and complained to the CT customer service number, that guy also said they will call. The CT customer service rep said that he will create a case and ask the GM of the store to call me. It is over 4 days now and I've not received any call. The money is debited to my CT Master Card and no bike, no call and I don't know if I will get the bike. I've wasted over 1 hr in store and 1 hr with the CT customer service rep. No commitment from anybody. This is the worst service ever.
Resolution required: 1. An apology from the CT store manager/responsible person
2. Compenation for rude behaviour with customer, mental harrassment, wastage of customer's time etc.
3. Delivery of product to customer's residence.
I've been to stores across the globe (Europe, USA, Asia, UK etc.) and I've never encountered such behaviour from a store staff.
Please resolve.

I went into store 477 ordered and paid for a 6 station metal swing set product #08-40035. I did this on April 19 and I have yet to receive it. The lady said it would be a couple days. Called Thursday and I was told it could take up to a week. Where is the product i ordered and why does it take so long to ship stuff from a store in Calgary to Edson. It's 5 hours to travel from Edson to Calgary.

In Melfort Saskatchewan Canadian tire on there current 4 day advertised sale. Product no. [protected] Dewalt batteries advertised price 99.88 ea . Store location never ordered any for the promotion when asked if they could the answer was no. I was informed however I could drive an hour away to a different town because they had them is stock and would not rain check! I would believe that if you sold out a quantity then no rain checks but if you never ordered then why even have them in your flyer?

Purchased Battery from Ottawa East Store#174
Canadian Tire January 22/2017
January 3, 2018 boost needed
February 24, 2018 battery replaced voucher #1020650
January 13, 2019 boost needed
January 15, 2019 Boost needed and towed to dealer
April 22, 2019 Boost needed. Was informed battery working at 50%
Purchased new battery from CAA as Canadian Tire batteries are obviously unreliable.Very disappointed in this product.

Would like to get my money back on this purchase $144.99
Thank-you
Pauline Biggs
[protected]@sympatico.ca

I

Robin Munroe Canadian Tire store #297. She's very unprofessional, ignorant and rude. Never replied to a greeting, just gave back bursts of commands and when asked why she's been so rude she didn't even answer. Just because she's a cashier manager doesn't mean she can treat people with disrespect. I feel sorry for the cashiers she manages. No thank you, no goodbye.

I Bought a Peach tree at the New Minas Canadian tire store for $65.00 plus tax .The person who sold this to me at the Garden Center said the tree was guarantee for 1year from time of purchase which was bought in May . The tree died 3 months after I planted it . It was planted with the soil and bone meal bought at Canadian tire and had lots of water and sunlight. I had the receipt for the tree and an employee told me to bring back the tree with the receipt which I did .The receipt said no refunds but a swap out can be done at end of season I waited until spring to name sure the tree was dead and took it back today April 23 which is less than 1 year .They said tfey won't refund or trade for a new tree because they can't send it back of resell it My question is why would they say this to me because the tree is dead .I would just like to trade for another tree if possible.

We bought a propane tank from Canadian tire 2 years ago and it had a gauge to show how much propane we had left. We kept refilling from Canadian tire then one day they told us they stopped refilling and they only do an exchange now.

We were like ok so we exchanged. Then the gauge didn't work. So we thought no problem have we will use this tank till its empty and then we will go and get the proper tank back because we will show them that we still got the Canadian tire gauge (See picture).

We went to the gas station told them what happened, they said "oh yea that not a problem" If you go to a Canadian tire store they will give you a new tank, unfortunately in the gas stations its only exchange program now"

So we go to the store in meadowvale town center at 4:45 PM. I spoke with a customer service representative. They told me "I can't help you with that." I told them the story they said the gas station Canadian tire shouldn't have done. I asked them ok so how do we fix this? They said they do not know. I told them isnt this your gauage they said but the doesn't mean anything. The lady didn't move or try to help.

I want to be reimbursed for the additional monies I spent on the gauged tank and for the time I wasted.