Canadian Tire
Reviews and Complaints

Fort William Road location.

Been sitting here for 5 hours and have not had my car looked at. There have been people coming in after me and had their cars serviced and they're already gone. I am not impressed. I am 1, 400km from home and I ran into car trouble I thought I could trust the auto centre just like back home. I don't trust the service centre anymore. It's been 5 hours and so much for first come first serve.

Hello My name is Michel Richard and I bought this lawn mower from 1380 Mountain road location in Moncton New Brunswick.

I had only bought this lawnmower in July of 2017 and already it only starts and stalls and only remains started for about 20 seconds.

I unfortunately did not have my reciept and I asked the cashier who automatically adressed me with an agressive and dismissive attitude, she said we can't accept this without a reciept. I asked if we could look in the system and she very aloofly did (what I suppose is a search) and she said sh found nothing. I told her to scan the barcode on the product to prove that it came from their store and it did in fact demonstrate that it did.

After having to have asked for a manager named Roger he said that the store will take care of this and send it to a repairman. The repairman called and said that he is uneasy to work with the product because the carburetors usually don't "work well" on these models and he has not recieved authorization to fix the mower.

It has been one week and I am still waiting for the store to contact me, I am going to pay them a visit and advise them that I have contacted head office and will pursue this with consumer affairs if I do not recieve proper reparations.

Michel Richard
Moncton NB

I order a boat and motor on line to be picked up at the store. When it arrived it had a big dent in the boat and the boat looked like it had been sitting outside all winter. I felt the boat should have been wiped down and inspected before delivery. The dent is large and I couldn't get it out, didn't try too hard.

Gerry Champagne
[protected]
[protected]@shaw.ca

Online order: [protected]
In-store pickup: Terrebonne, Moody, Quebec
Pickup date: 21 June 2019
Complaint email tracking number: 1243847

Someone placed an online order for a Mig Welder and scheduled an in-store pickup. This was a gift for my birthday. I picked it up. After placing it in the car, in the sunlight, I realized I had been given a damaged box that was not factory sealed. When back in and told the clerk. They told me to call customer service since it was an online order and not in my name. They basically told me to Fxxx off. It was 11:54 am, got home and contacted customer service at 1:28 pm. It's been 4 days and nothing is being done about this.

I thought that Canadian Tire only sold new, factory sealed items. I thought that customer returns and warehouse damaged goods were sent back to the supplier or sold to resellers. This box was handled by at least 2 employees before it was given to me. The person who prepared the order the day before and the cashier that handed it to me. Neither of them saw anything wrong with what they were doing. According to the website they had 11 in inventory and I saw 5 on the shelf. So they could have just swapped the boxes before handing it to me and then deal with the damaged one.

So here are some photos. I have not opened the box.

- Corners are badly damaged(I could have lived with that).
- The tape was cut then retaped(badly). One end is sticking up.
- There is a hole on the side of the box. They tried to cover the hole with the ripped cardboard.
- Through the hole, you can see that the packing styrofoam is broken.

Very disappointed in the lack of judgment from all the employees that handled this item. Would they go to a store to buy a 200$ item and then tell the clerk:" No, no, no, please give me the opened damaged box. The one with the big hole on the side. Please don't give me the nice factory sealed one next to it.

I want Canadian Tire to send me a shipping label to ship the damaged one back. Then ship me a new one free of charge.
Why should I have to drive 1 hour there and back? Waste my time and money. To go argue with a bunch of idiots who thought it was okay to sell this to a customer in the first place. But most of all I would like for someone to do something about it.

You ask us to please stay polite. I had to leave the store in order to stay polite. After being treated this way.

Hi I had my appointment at 9:00 waiting since 10:30 for the service manager to tell me that there late bringing in my SUV that there only able to do it now . Very poor relation with there customers keeping them informed. Very dissatisfied with Canadian tires service . I've been customer for as long as I ever had a car, never had this type of service being so inconsiderate . Roughly took 2 hours for MVR . I had to cancel my breakfeast with my son that came down from Ontario. Very upsetting.

In July 2018 we purchased an Outbound 16 ft x 48" from Canadian Tire in Yorkton Saskatchewan. It was a clearance item in which just stated no pump. Not a problem as we already had a sand filter pump, it was just our pool was on it's last legs. We waited quite awhile for the pool to be brought to the customer service desk where we were waiting to make our purchase. When the pool arrived at the door the lady at the customer service desk asked for all my details: name, address, telephone number etc. She even stated that she took the return on the pool and that it was actually in there. The man just didn't know how to operate it. We thought, bonus! We have a spare pump. I paid cash with my birthday money and was very happy. Thought we were getting a pool which was on sale for $850 for $499. Due to the weight of the pool and the fact that our dying pool was still usable we thought we would leave it in our vehicle in which we take off road in the winter safe from mice etc. Bring it out next spring. Plan was going well until...it got really hot all of a sudden and our daughter wanted a few friends around for a pool party for graduation. We agreed rushed out to Canadian Tire bought a $300 salt water system and rushed home to get it set up. Low and behold not only was the pump missing but all the hoses, inlet and outlet pieces and the vacuum head. We were so upset especially considering it is nearly a 200km round trip. I contacted Canadian Tire immediately only to get call back tomorrow as Dale Broch isn't here but will be in tomorrow. Called back the next day to be told he actually closed the night before but not in today. To cut a long story short I spoke with Dale and Cathy. Cathy tried to find me in the system as I paid by cash to confirm the amount we paid. I know I can't find my receipt as I am the type of person that puts something important in a safe place and not even a month later can remember where I put it. However I gave the lady all my details and can't understand why I am not in the system. Also I gave Cathy the barcode info from the yellow tag and from pool which verifies the pool came from that store. All I wanted was the missing parts and still do. We are now at the end of June, pool up but can't fill it beyond the hose level and starting to turn green as we can't use our pump or salt water system. Every time I call now I get hung up on or Dale isn't there! I accept some responsibility for not having the receipt but they know we bought that pool there and they do have my info somewhere. They just don't care and I will NOT bear all the responsibility for a dishonest person taking all vital and expensive components out of the pool and as Cathy said their staff don't always check the return items. Sorry not my fault! I let down my daughter at Grad and now we are still looking out at a half filled pool!

I ordered a 4 pc of alloy wheels on 08/06/2019. Also received an e mail regarding my order number is confirmed and we will inform you when it's ready to pick up. I was waiting till 19/06/2019 then finally I decided to give a call on customer care on 20/06/2019. Then they told me that ur order is cancelled after two days of the transaction. I was not even informed by store or any one from Canadian tire. The customer care executive called in store and came back to me with a SORRY... they should call you it's their mistake. I didn't expected this kind of a service from a company like Canadian tire...What I will do with ur sorry guys... I was waiting for alloy rims so that I can put my summer tires .
Hopefully u can understand my pain..

You say that customer experience matters to you, so I regret to tell you I had a terrible experience at the Wilson creek Canadian tire store. I was thrilled to see an 8' x 6' bamboo blind priced at 20 dollars. When I inquired about it the sales agent said the SKU number referred to a much smaller blind. I said the label clearly said that that size was only 20 dollars. I asked for the manager who said theSKU number referred to the smaller price and that I, as a customer should know about SKU numbers! What about he customer is always eight? I said it's normal retail practice to take responsibility for errors and you should honour the price advertised. He told me to take it up to you. Please advise u look forward to you timely response. I have a photo of said price to send. All in all I am very disappointed with my customer experience.
I shop at CT a lot and I deserve better than this. Frances foran

I am so i'm happy, I have been going in there for the past two days buying soil and grass seed the price has not been right every time that I have been in there the grass seed is in the proper price that is on display and the topsoil is not The price that is labelled in the store I brought it to the attention of the attendant and she was not the most willing person to help me .. the first time I waited close to 10 minutes and no one came so o sucked it up and paid the extra money so
I could go home and do what I had too., the second time the price still wasn't changed and it was the same person and she was wanting me to wait again.. so I just came out of the store for the third time and guess what.. the prices where all wrong again.. she was rude .. the day light is almost gone so once again I didn't have time to wait.. but after the third time of being in and all the prices where wrong I'm out almost 79.36 dollars.. and I had he worst customer service, . This is completely unexplainable.: can someone call me [protected]

Thanks

Ashley

On Jun15 2019 went to store #489 in Surrey, BC to but a tap and die set on sale. I had read the reviews on this item prior and knew that people had problems with the t handle tap wrench holding the taps crooked. Went to open a set up to see if it was crooked or not, not knowing that I was not allowed to do that since these were all in the open, not sealed and not locked up. Manager told me he couldn't let me do that unless I purchased the set. I explained the problem but he would not let me even open the box and he would not open it either. He was very hostile, confrontational and abrasive to say the least. He seemed to think that I was there to steal it by his hostile attitude. I purchased the item and opened it up in the store. T- handle wrench was crooked as I thought. He only opened 1 more set and it was also crooked. After that he would only give me a refund and would not open the other sets for this defect. These sets are not sealed or taped and yet he said if he opened them he could not sell them again. He told me he was an engineer and had 2 of these sets at home and didn't think a crooked t wrench was a big deal since he could use them at home. It is totally irrelevant what his opinion is of these since as a customer I would like to purchase an item that I believe is new and has no defects. I asked him if he would sell the sets that we had opened again and he said he would. So we have an abrasive manager who not only lies but knowingly will sell something that has an obviously manufacturing defect. I ended up going to another Canadian Tire store that was much more accomodating and understanding of my concerns. They helped me look for the same set but in better manufacturing condition. The manager in store 489 does not know customer service and treated me unfairly, especially when I explained what might be the problem with the mastercraft tap and die set (86 piece set). He would not believe me and I had to purchase the set, open it right there and prove to him what I was talking about. I am thoroughly disgusted by this person and didn't think I should be treated like a thief and so shabbily from a customer service perspective. No accommodation, begrudging help and an abrasive confrontational attitude is no way for a manager to be to a customer.

I ask customer service for storage box. Lady checked in the system and told me that it is in stock and she ask the guy to bring for me after waiting 30 min. She replied with sorry. If you do not have in stock why you wasted my time. I have to go back again in the que for another 10 min. The behaviour of the lady was so rude.

I learnt lesson not to buy any thing from you guys.

The branch was at dundas and Mavis on 12-june-2019 @ 6:20 PM

Hi I went to Canadian Tire yesterday at the Ajax location. I got my car battery replaced and in doing so I had mechanical issues after that never existed. I approached personnel to ask him what happened and Joe was extremely rude and how he handled situation. He kept berating me telling me it's not our fault it's not our fault and there's no way this can happen. I told him he's very rude and you don't work in customer service the way you're acting. Extremely unprofessional would not recommend this place.

We purchased a patio table set from bowmanville Canadian tire .. it is completely unlevel (one leg is 2 inches shorter than the others .. it is disappointing. We need this rectified immediately however we are not sending the table back due to it already being put together (tiles, and legs) please send us another leg for this table. (The fat leg to the right)

I have no idea if Canadian Tire hires people just to teas customers for no reasons or what? I was in Hamilton, ON, the main street branch the girl was very rude no matter how nice you are she has one task only in her mind is to make you upset and leave the store. She was looking sad as if she was forced to come to work can't answer any question related to her department. OMG, I was so pissed off, and I had to leave the store without buying anything. NO MORE CANADIAN TIRE will find other stores.

I was at grandview boundary canadian tire in vancouver.
I overheard a manger saying he will give 2 part time girls a raise BECAUSE THEY WERE PRETTY.

This is such a disugusting abuse of power and also INSULTING TO WOMEN.
A woman is capable to get a raise by WORKING HARD. AND NOT OBJECTIFIED TO STAND THERE AND LOOK PRETTY.

The other managers were standing around and chatting. THEY IGNORED THE COMMENT.
i asked 2 other associates about this
They said IT HAPPENS FREQUENTLY.
THIS. HAPPENS. FREQUENTLY.
NOT OK.
NOT OK.
They said they cant do anything about it because theyre scared they will lose their jobs.
Apparently, this manager is higher up in the rankings that he can DISREGARD OTHER COWORKERS.
As a manager, that is disgusting behaviour. A manager should make other employees SCARED OF LOSING THEIR JOB.

My two friends who used to work their a few years ago, said they actually thought this person was FIRED.
He made so many indecent comments about women and his fellow coworkers that they thought hr was fired.
He wasnt. he was promoted.

Disgusting work canadian tire.
I hope someone will set this branch straight.

I will never come here again.

I just stopped by to buy a Dyson stick vacuum. In the aisle I asked for help from an employee but they didn't know anything about the product. That employee brought me to customer service. There they called someone to help me in the aisle. Went back to the aisle. Someone came to help me who didn't know anything about the models for sale, and took me to look through the website. With $250 difference between one v7 and another v7 option, I asked what options differentiated them. The answer was "uh, I guess the more expensive one is, like, newer or something." They left me in the aisle to figure it out myself. I chose two options and went back to customer service to ask them to pull two from the warehouse so I could select one by looking at the options on the box. They called to bring one to the front. Stood for 15-20 minutes waiting. The same customer service person walked by and asked if they had brought the vacuums out yet. I said no. They called again to ask for the boxes to be brought to the front. At that point I interrupted and said we would leave. Did I mention my wife and I had a toddler with us this whole time?

Love the downtown location. Wish the service wasn't beginning to force me to just order online, when I would prefer to use a convenient hardware store in the city center.

Canadian Tire does not deliver to home.
It does not have services for people with mobility problems.

wheelchair-bound and cannot get delivery.

Called customer service and they advised that there is no delivery service for patio equipment or my specific need for patio storage bin or deck boxes.

this deck box was a 127 gal. unit that I would not be able to carry on my wheelchair.

Store : 75 Mapleview Dr W, Barrie, ON L4N 9H7
I got very bad experience. I paid them $1000 for front rotors and pads in June 2017. But within 2 years I had to change 3 times which all in warranty (they offered free parts for first 2 times, but I paid the labor which cost lots of money which are totally unnecessary). They kept giving me the unsuitable products which caused wheel vibrated when applying pressure on brake. For the third time, same thing happened, they refused to reply me. Even though the lady manager promised me on 5th June that she will discuss with general manager, and then she will give me a call to settle down the problem. She disappeared and never call me back.

I bought spark plugs st part source
They didn't fit
Brought them back guy wouldn't take them because the pavkage was open $7.98

Took car in for Uber safety
2 hours later try to tell me need new pads rotors bearings
Just did pass myself last week
So now I'm out $90

I think ur stores have lost my future bus
55 yoa and I don't like to feel ripped off !