HOTT Exhaust

I wanted to give my feedback on HOTT Exhaust and my recent experience with them. I needed a new right side catalytic converter and was a bit surprised to find out that I had to remove the old bolts. I was under the impression that new bolts would come with the converter. When I reached out to customer service, they seemed a bit busy at the time and unfortunately, I was told that someone would return my call but that never happened.

On the positive note, the services provided by HOTT Exhaust were really quick and on time. However, I must say that this was the fastest I ever got online at any time. I believe that people should say what they really mean and mean what they really say, without any false promises or lies. If you can't call me back, don't make promises that you can't keep.

All in all, I appreciate the quality of products that HOTT Exhaust offers, but customer service could be improved a bit. Still, they do offer great on-time services and that's something that I can appreciate. I just wish my concerns were taken a bit more seriously, and that's something that I hope HOTT Exhaust can work on.

Thank you for taking the time to read this review.

Best regards,

Marshall Nicholas James Jr.

I recently had an experience with HOTT Exhaust and I have to say, it was a bit disappointing. I purchased a catalytic converter and unfortunately, it was missing some holes for the oxygen sensor. When I called customer service they told me that I could just drill the holes myself, even though the box clearly stated that if I messed with the product, the warranty would be voided.

I was also a bit confused when I called the help ordering a catalytic converter line and customer service line, as they seemed to be separate. I was able to get through to someone on the ordering line, but when I left three messages for customer service, I never received a return phone call.

Overall, my experience with HOTT Exhaust wasn't the best. It was frustrating to have to deal with missing parts and lack of communication on their end. While their products may be of good quality, the customer service could definitely use some improvement.

I had a problem with HOTT Exhaust because the communication was very poor. I ordered my product from them but no one contacted me to let me know that it was not in stock. I had to call them myself to find out what was going on. They told me that the exhaust was on their next stock order, but they did not give me a specific date as to when it would arrive.

When the product finally came in, HOTT Exhaust generated a tracking number for me. However, they did not actually ship the product for two more days. When it finally arrived, they did not require a signature confirmation for a package that cost over $1000! To make matters worse, no one knocked on my door or rang my bell, so the package was just left unattended on my doorstep.

The price for the product was fair, but I think that I will avoid HOTT Exhaust for any future orders because of these problems. I do not want to risk having to deal with poor communication and lack of follow-up again.

Let me tell you about HOTT Exhaust. My experience talking to their representative was very helpful. They helped me to find the right Cat converter that I needed for my car. I had spoken to another company before, but they didn't have the right product and couldn't answer my questions. But HOTT Exhaust had the right product and knew exactly what I was talking about.

However, when I received the Cat, I noticed that the outlet pipe was way too big to fit my system. This was a real headache, as I had to figure out a way to make it work. I decided to cut the old Cat pipe and use it as a sleeve to slip the new Cat pipe over. But then I had to weld that joint together, which was a bit of a challenge. The good news is that it's now usable, but I had to cut the new Cat pipe slightly to make it work. Unfortunately, I worry that this could give the manufacturer an excuse to void the warranty. I hope that's not the case, but only time will tell.

Perhaps the biggest issue for me was that the Cat I received was not as pictured on the website. It is a round Cat, which is not what I was expecting. This may not matter to some people, but I had a specific look in mind when I made my purchase. Overall, I am somewhat satisfied with my purchase from HOTT Exhaust. They were able to help me find the right product, but there were some challenges along the way. I would recommend that anyone looking to purchase from HOTT Exhaust should be prepared to have some DIY skills and a bit of patience.

Exhaust systems are a crucial component of any vehicle, and getting the right one is essential for more than the performance, the safety, and road safety. That's why I went to hottexhaust.com, and I must say that the experience was much less than ideal.

Before ordering, I checked their BBB profile and saw that they have seven out of eight scathing reviews. All of them mentioned how poor the customer service was, and they were all right. I wouldn't give them even one star if I could do that.

When I spoke to John, the person responsible for customer service, I encountered someone who was rude, inconsiderate, and disinterested in helping me out. It seemed as if everything had to go through him, which was quite frustrating.

What's more, I've been waiting for my exhaust system for over two and a half months now. They took my money immediately, but they couldn't even give me a delivery date. Isn't that bordering on fraudulent?

Something else that concerns me is how difficult it is to get in touch with anyone at the company. Each time I try to call, I'm put on hold for ages or transferred to someone who can't help me.

All in all, if you want an exhaust system, I would recommend looking elsewhere. The miserable customer service at hottexhaust.com coupled with the lengthy delay and lack of communication make it far from a company to trust.

This is not what you expect when you search for a service online, so I urge you to proceed with caution. Avoid the frustration and look for better options elsewhere.

So, I recently purchased a HOTT Exhaust from hottexhaust.com and unfortunately, I received a unit that was defective. I contacted their customer service and pushed them to correct their mistake, but they didn't show any interest in resolving the issue. They simply told me that they would send me a return label instead of shipping the right product. It was quite frustrating to deal with these people. They have no sense of responsibility and their attitude is as dull as a cardboard cutout. I guess they must be annoyed because they can't operate their business effectively. I highly suggest that you keep yourself away from this supplier. It's better to go to a reputable parts dealer who won't let you down like these clowns. You can even Google the address of hottexhaust.com- it's located in a small hillbilly strip mall in Canada. Honestly, I don't see any reason why their link should be ranked on top of search engines. It's ridiculous! Overall, I can say that HOTT exhaust is just average and nothing special.

So, I went ahead and ordered a Magnaflow exhaust from HOTT Exhaust for my car, and boy do I regret it. They took a whopping $1000 on my credit card, but did not deliver the promised product. When I reached out to Magnaflow about this, they informed me that the specific part I had ordered had been discontinued years ago and they never even received a PO from HOTT Exhaust.

To make matters worse, HOTT Exhaust don't seem to care about their customers at all. They don't answer their phone, and if you do manage to get through, they'll just block your number once they've got your payment. It's like they disappear as soon as they get your money. I had some outstanding orders with them, but they never returned my calls or emails. It's absolutely insane.

In the end, I had to file a complaint with my credit card company, Visa, because HOTT Exhaust was just not cooperating with me. If I had delayed my complaint, I would have missed my recourse period, but thankfully I didn't let their BS get to me. Trust me, don't hesitate to file a complaint with your CC company if you find yourself in a similar situation.

If you're looking to avoid this hassle altogether, I'd suggest avoiding HOTT Exhaust and finding a different supplier. And if you need more info about my experience dealing with HOTT Exhaust, feel free to call or text Dan at ***635.

I was on the lookout for the perfect exhaust system for my trusty old truck for quite some time. Then I stumbled upon Hott Exhaust through an online forum and decided to take the plunge. Luckily, they were running a hefty 20% discount during the Black Friday event, which was a massive steal. Without a moment's hesitation, I placed my order.

However, I must admit that the communication from Hottexhaust wasn't exactly top-notch, which left me feeling a little uneasy. To compound matters, the order was shipped straight from Magnaflow, which meant there was no way to track my package's progress for about a week after the order had been placed.

Finally, the package arrived, and I wasted no time in opening it up. However, imagine my disappointment when I discovered that one of the ends of the exhaust system was bent! I honestly didn't expect this kind of shoddy packaging from Hottexhaust, especially considering the amount of money I spent on the system.

I must say I'm pretty bummed out about this whole ordeal. The dented piping is a significant setback, but I'm hopeful that I can work around it. While I'm not entirely sure if I'll buy from Hottexhaust again, their affordable pricing and their visually enticing website may still be enough to pique my interest in the future.

This is my experience with HOTT Exhaust. I highly suggest that anyone who is considering doing business with them looks elsewhere. My order was messed up, and it took way too long to get any information about what was going on. I had to cancel my order with the help of my credit card company.

After placing my order, I received an email stating that my catalytic converter had been shipped on 9/02/22. However, when I tried to track my package, I only saw that a label had been created. When I finally managed to speak to a representative, they told me that my order had been drop shipped as part of a large load from Magnaflow, and a tracking number wouldn't be available. They also let me know that a signature would be required for delivery.

This wouldn't have been a big deal if I knew when my delivery was coming. But since there was no tracking available, I had no idea when I needed to be home to receive it and sign for it. To me, it seemed like a bogus business because the whole process was so disjointed.

Overall, I had a terrible experience with HOTT Exhaust. I wouldn't recommend them to anyone, and I'll be taking my business elsewhere in the future.

I wanted to check out HOTT Exhaust after getting a suggestion from another shop. I gave them a call to get some info and man oh man, the person on the other end had ZERO patience. It was like if you ain't asking the questions that they want to hear, you were wasting their time. They even had the nerve to say that it was me that was the problem and suggested I talk to someone else. I stayed polite throughout and agreed but they still put me on hold without any warning. That ain't the way you do business.

I'm all about customer service in my job, and if I treated people like this joker did, I'd be looking for a new gig. I guess we should all just send good vibes to those who are angry and treat them with kindness. It's a shame because I was interested in checking out their exhaust offerings but now I'm not so sure.