Canadian Tire

I have never dealt with such a bad customer service before with a tire change. I got to my schedule appointment at 1:45 PM for a 2 PM appointment. It has been two hours after and I inquired about when my car was going to be finished as I had to go pick up my child from school. They said that they just brought in the car now and it will take another hour. What’s the point of a scheduled appointment. When I speak to the manager, John O’Rourke, he was not helpful and quite frankly I’m never changing my tires here again. John should be ashamed of himself. He shouldn’t even be a manager. He just sits there at his desk staring at the wall.

And God for bid you contact Canadian tire head office they give you the runaround to speak about this customer service debate

Last week I brought my car for the installation of DRL. They took the whole day and also charged me 326 but never done their work. I was asked to bring the car back today. Today on 4/8/2023, when I brought my car, I was told that I need to bring the car some other day as they are busy. I asked them that I don’t want to go back and forth and requested for my refund so I can go to any other Canadian tire location for the job. The store manager was called and in front of everyone he started yelling at me and threatened me that he will fail my car for RIV inspection if I go to any other location and also he was unwilling to do the job today or issue me any refund. At that point I felt unsafe and extreme humiliation in front of other customers. This incident happened in front of my 7 yrs. old daughter and many other customers and the CCTV cameras which should have recorded this incident. I ended up calling 911 for my safety. This is not only a nightmare for me as a female but also an example of extreme unprofessionalism specially if it is coming from the store manager. Please contact me ([protected]@hotmail.com) if you have any questions.

1. Ordered via the ct account the family have under my wife's name

2. I paid with my credit card under my name

3. Received email from ct asking me to pickup (my email)

4. Went to collect at le corbusier, laval store

its a shelf (bulky and heavy so my wife cannot carry)

5. Staff refused to deliver as recipient's name is not mine.

6. Shows manager proof in my email, payment by me and the same credit card with my name on it - still refused to deliver

7. Proposed to call my wife - reffused!

8. I did not receive my order

no adequate customer service

disgusting service and unfair procedures!

bye bye!

I attempted to return a wood handled Yardworks axe. The handle snapped. I did not have the receipt as my son in law built it for me. Yardworks if the Canadian tire brand so it is definitely theirs. The label is still on it and you will see in pics that it has barely been used and it has a 4 year warrantee. I have had it for 10 months. I have an axe which was my grandfather and has still not broken.

An axe is a very dangerous tool and I could have been maimed or killed. This is not the first problem I have had with this location. But this really takes the cake. Home Depot would not have hesitated to fix this problem. My primary heat is wood, I am living on government pension and I’m 70. I need an axe and if you can’t help me I am going to have to buy another one, which I definitely should not have to do.

Hello at Canadian Tire around 20:10:23 today i was at self check scanned items and paid $78:30 security guy at self serve and watching me pay, and i stepped away from the machine the security guard (he) stopped me immediately and checked my bags and all items. I showed him my receipt he still touched all my items one by one and searched my items several times. When i pay for items this means The items are my properties and no one has a right to search my bags or touch any of my belonging. I was treated as a thief and humiliated at the store. Canadian tires take my money and treat me as a thief! I am filling a lawsuit against Canadian tirefor what happened to me today. I contacted store spoke to someone at the store and sent my complaint! Vancouver, bc @ Cambie street. My email: [protected]@gmail.com

My truck was towed by their service provider Kingsway towing Group, and they pulled the 4×4 vehicle with a Dolly. The Dolly was blown on the Anthony Henday Hwy, and severe damage to the car. The tow company operator told me they would fix my truck, so I did not take their insurance. The vehicle was towed to the auto shop for the previously identified issue to be fixed. My transmission and transfer case were damaged due to the blown Dolly because it was in the Park mode with a 4×4 option. They did not willingly pay for the repair but only paid the regular inspection charge of $150. I demanded a thorough inspection of the vehicle by inspecting the internal part because the vehicle was in the accident when the temperature was at -32 degrees. That freezing temperature, with the high impact of a vehicle hitting on the highway at 100km speed, severely damages the body and internal parts, especially the transmission and transfer case. But they rejected my request. I noticed three warning symbols related to transmission and transfer case 4x4. I could drive the vehicle at more than 80 km speed due to transmission issues. Also, the 4x4 malfunctioned.

I drove this vehicle to Fort McMurray from Edmonton. The truck was a breakdown on the Hwy when the gear was automatically shifting, and the truck slipped from Highway and rolled over into the ditch. I called emergency services, and they rescued me from there. Then, after all the police and insurance investigation, I called the Canadian Tire Roadside Assitance to tow the vehicle and needed to go wherever I chose after I assessed the vehicle's condition. But their service provider took the truck from the accident area to their yard without my instruction. Then I contacted Canadian Tire to deliver that vehicle to the destination I wanted to, Edmonton. Still, they could not provide service on the same day but offered service after two days. That was unacceptable because I would not be in Edmonton due to my work at Fort McMurry. My vehicle is still with their service provider.

Canadian Tire Roadside was not compensated even though they made the issue.

Dropped off my 2010 Toyota Corolla. for an oil change on Jan. 5, 2023 T Canadian Tire, Selkirk, very slow, took an hour. But no wonder it took that long as I observed the staff chasing others around my car swatting each other with towels. Next day, I checked the level of oil and to my shock it was an 1.5 inches above add. Took it back the following day and yes it was 1.3 L overfilled, that could have really screwed up my motor. I wonder how many others they grossly overfilled on their oil changes! Is this where I'd want to take my car for something more serious? I had asked for management to contact me to discuss, even sent an email to head office that they forwarded to the Selkirk store. 3 weeks later still no response, so I thought if they didn't want to listen to me perhaps others would. I will never go back to the Selkirk store & I will tell as many others as I can about my experience. One very disappointed p..sed off customer.

This morning I purchased one package of your 100th. Anniversary Leaf Bags.
They are garbage! Out of the six bags that I "tried" to use this morning to pick up leaves on my lawn that have been blown around by the wind, three bags ripped and had to be thrown away even before they were filled. Of the three bags that remained useable to be filled roughly 3/4 full, two of them ripped and split when carrying them back to the garage.

I have been using yard bags for years to clean my property, and never have I had bags that were so inferior and not worth trying to use. Please discontinue selling these bags as they themselves are garbage.
My receipt is reference: [protected] H
0004023020765123240000010055
I have never asked for a refund but these bags deserve a full reimbursement.

I cant sign in got the message to create a password on Sunday didn't use my old tried 5 times

Today is Monday February 6 got an email from the help saying try this same thing happened again This is the error message below

UH oh your link is not Valid Restart the reset password flow to get a new link

Please explain why I cant sign in very frustrating

I am trying to order on line

I bought the Motomaster winters edge tires for my car and have NEVER had such garbage tires on my car before this . I'm outraged at the price it cost me for these tires yet they do not provide any safety on the road in any winter condition unless the road is dry. Gets stuck in the smallest bit of snow traction is pathetic and slips and slides everywhere. I've had my share of tires over the years and these are by far the worst I'm shocked I haven't been in a serious accident yet . I hummed and hawed over complaining but finally decided to do so . Honestly beyond disbelief at how unsatisfied I am . The cheapest Chinese offshore brand tires are better than these Motomaster tires I will never purchase anything from tour company again especially when it has to do with the safety of myself and my family.. Very disappointed I wasted my money ! Do better canadian tire !

Tried to return items my wife purchased with our Canadian Tire Triangle MasterCard. Staff at the Grant Park mall location in Winnipeg refused to process the return even though I had original receipt, items were unopened and purchase was within 90 days. They insisted the original credit card be provided even though their receipt just requires ‘original method of payment’. I offered to provide my Canadian Tire Triangle MasterCard and show them the purchase on the same account (wife’s card is on my account) via my online Triangle App.

My name is Leann Nelkenbrecher. I have been coming to the Kelowna and Vernon stores my entire life, as a child with my father and grandpa, and now with my own family. Today I have recieved such poor service and endured a humiliation so large I doubt I will ever be shopping at Canadian Tire Kelowna ever again. I was waiting to be picked up by my partner after he finished work and was planning on getting some items I saw that were on sale this week. It was close to closing and I had more than I planned on purchasing, but my partner had planned on coming in and grabbing an item he needs for the truck and me. The store was about to close and so I decided to get the necessary items with cash as I did not bring our card, we usually leave it in the vehicle. I was rushed and kind of stressed as it wasn't like my partner to let the phone ring and he was over 20 minutes late and the store was closing. There is literally a blizzard outside and I am standing outside in the falling snow right now, writing this complaint. I finished deciding what to purchase but wanted to make sure the boots I found for me that were on sale, the only size left of my size and a wifi extender that we need on clearance could be held until the morning as the doors were closing. I left my name for the items to be held and went to leave the store when one of your security guards ran at me and grabbed a pair of boots that I did NOT KNOW I had left on the bottom of the cart because they were on sale as well and my partner needs a pair as he melted non-work ones of his on the stove drying them out a few days ago and I wanted to keep them easy to access to try on when he arrived. The security guard grabbed them and in a very loud voice told me I was a thief and I was banned from the store and took a photo of me with his phone..

There was even a tag for security, right there on the tongue of the boots. Like I would even dream of attempting to steal boots let alone pick an item with such an anti theft device.

There was a lot said and I don't feel like writing much more atm. My whole body is reacting to the stress of what just went on in your store.

I have never in my life been so humiliated and I am still shaking.

I just was informed that the security company is called BlackBird? And this has happened to people all over town at different stores that have hired this company for security.

I plan on speaking with our lawyer first thing. Normally I am not one for confrontation but I've not witnessed anything this evening that makes me feel like my family has been seen as loyal customers or are valued. We have other options and most likely will be shopping elsewhere.

Happy Holidays,

Sincerely,

L. Laing

I have just tried to return 2 boxes of Christmas lights that were not needed.

I was told that as it was past December 24th I was not able to return them, it is the 27th. I never new this was a policy of yours and as a long standing customer was shocked at this treatment. Home Depot were very obliging as I had some clips that were not needed also and took them back with a smile. my husband and I are seniors and over calculated our needs . Rest assured I will not be spending my hard earned money in these difficult times in your store any longer

Valerie Hughes

[protected]

I ordered my tires online and found your site to not be insynch with ordering and possible financing which is fine and do understand. I am a network engineer going on 30 years, so I do understand hiccups etc. My issue is this, I was told I could get the 24 month financing once the job was done and I went to to pay but no one seemed to know what the left from the right was doing never mind the fact that I was at my appoint for @2:00PM at 1:50Pm which I even apologized for being late too. My Vehicle never even made it into the shop until 2:30PM and then at 1:48PM I get a call asking about my lugs having a lock which I was not aware of and have had service for tires before and that question never came up. The reason? because people keep them in the glove box as most experienced mechanics know and that's where it was found before and was not bothered for it by previous service technicians. So I finally was able to drive my vehicle out @ 5:00pm but the financing was not in place, so I had to wait until the desk agent redid the paperwork and then told oh, you still have to go to customer service get the refund and then come back here to redo your paperwork. I was not happy. I have to cancel an appointment and make arrangements now for one to be later idf possible. So I went to customer service with 5 people in line in front of me and only one person handling the entire dept. I watched wand waited for 10 minutes and they still did not have the people dealt with that were there when I arrived! I could not wait any longer and just went back again to your service dept. to only wait another 10 minutes for the guy to redo the paperwork so I could just pay for it all on my CT MasterCard. ITS HARD TO BE MERRY AT CHRISTMAS WHEN YOUR TUTTING SCREWED FOR MONEY for services that your paying good money for. You should also tell your techs to stay off their phones and when they get a work order, not to wander around the shop talking and helping others and to just take care of the invoice in hand because yes , I totally noticed that. I'm like why are there 2 wheels off my SUV but the there is no one changing them or balancing them and then near the end of the THREE HOUR ORDEAL to change and balance 4 brand new tires? WOW!, I Then I notice BANG! 3 wheels get balanced and are on in like less than 30 Minutes...explain that one to me. I am 54 and know vehicles and trade among many things, your shop works are not on their game or some are and some rent but in the end you get an email like this from me. I will Never recommend your store to anyone now even to buy nuts and bolts, LIKE what a joke! You have people screaming for Tires installed and your cartoon characters take THREE HOURS TO INSTALL MINE, you must love throwing money out the window and looking like a joke as a business man because that what I see! Hoew could anyone who knows the value of a dollar or how business works not?

I was trying to buy gift cards. They wouldn’t process my purchase. It was weird I shop at Canadian tire all the time. I guess they thought it walls fraud or something. I didn’t cause a scene or anything . Said okay and walked out. I had to Check my bank account and they did refund me the cost. I wish I could know why they refused my purchase. Be great if you could explain. Thanks

Briggs & Stratton 1227MDS Elite Series 27-Inch Dual-Stage Snow Blower with Push Button Electric Start, Heated Hand Grips, and Free Hand Control.

Date of issue December 16/2022

Took it out to do the snow removal, and after 5 minutes I heard a whining sound and the machine stopped. The pull cord seemed jammed and wouldn't get unstuck so I tried the electric start after with no luck. Was able to pull the cord once after but then the same issue happened again where it would jam up. The engine itself is dead and now paperweight in my shed. Oil and gas were all at their optimal levels and it worked prior 2 months before when testing out the snowblower for up-to-date maintenance.

I've had this machine for only 2 years as of 3 days ago and maintained.