Canadian Tire
Reviews and Complaints

In the evening of 23 January I was driving on the road near the 407/Dufferin street. Suddenly there was a horrific grinding noise coming from the front end of my car. I immediately went to the store, I got to the store at 6:30 and asked the service manager on duty if he could hoist the car up and have a look for me what would cause the grinding noise. The store closes at 8:00 and I offered to wait.

The manager came back to me after talking to a technician and told me that none of the technicians wanted to do the work and he would not be able to help me. I mentioned that I felt the car was not safe to drive and could he please ask the technician again - he refused. He was incredibly rude.

I managed to get the car to a repair shop around the corner and they took a look - The car was severely damaged and was in fact dangerous to drive. He could not believe that Canadian tire was so rude and uncaring.

This has not been my first experience with the rudeness of the 407/Dufferin store. I was so angry with the uncaring attitude of the manager. Needless to say I will never ever set foot in the store again. I will also be telling all my contacts of this experience and I will be going out of my was to let everyone I know not to visit this store - They Just do not care.

Howard Levy
[protected]

Hello there, my name is Ryan. I live in Turner valley Alberta. I have been a loyal Canadian Tire customer for over 20 years. I have 2 Canadian Tire credit cards and I spend alot of money at Canadian Tire. One of the loyal purchases I have made over the last two decades, has been automotive batteries. I can say that in those 20+ years I have purchased at least 25-30 batteries for all of my vehicles including friends and family. I have done so because I knew that I could count on Canadian Tire to stand behind their warranties if anything were to happen.

I purchased a new battery on October 12 2018 from the Okotoks store which is our local store, for my winter pickup truck. Fortunately we haven't had any snow so I haven't even had to drive it. This past Thursday January 17 2019, my wife had an appointment in Red deer ab. It was snowing all the night before and that morning so we decided to take the truck. I went to the garage, got the battery and installed it in the truck. I went to start it, it was dead. I was upset because it was only 3 months old and hadn't even been used yet. But I thought oh well let's boost it with our other vehicle. So we got it started and we were on our way.

About 1 hour into our 2 hour trip to the doctor, we were driving down the highway and the truck just died, completely, no power, no flashers no nothing in a snowstorm. I called my friend who lives 30 minutes away to come get us. My friend and I removed the battery and went to the nearest Canadian Tire which was the country hills store in Calgary. Even though the battery was only 3 months old and brand new and we had our receipt, they would not return or exchange it. So I had to dish out and purchase another battery! They told me I had to buy a new one and return it back to the store that I bought it from. So we went back to the truck after a$ 70 can Ride to put in the new battery. The truck fired right up, perfect. But now I have this other battery that I have to yet again go to Okotoks and return. We got up this morning Saturday January 19th and drove 30 minutes to the Okotoks store to get our money back for the second battery we now have that we don't need. So we get to the Okotoks store and they say they can't return it, they can only exchange it! Serious? So now I have another battery that I don't even need. I was actually going to return the second battery and buy a new battery for our Yukon. But I would have had to buy a 3rd battery! So we left without buying a battery for the Yukon and now we have this extra brand new battery that is going to sit and do absolutely nothing! Perfect! So now I'm out over $150, I have a battery I can't use and now I have to go buy another battery for my Yukon. So I decided before I spend even 1 more dollar at Canadian Tire I was going to write you guys and see if you are willing to fix this problem. I don't think it's fair that Canadian Tire wouldn't of fixed the problem in the first place, instead of sending my wife and I on a wild goose chase . If nothing is done ill be shopping elsewhere from now on and I'll be cutting up my Canadian Tire credit cards. Thank You.

I recently ordered online for pickup and had such a brutal experience that I do not want to shop at Canadian Tire ever again. I would be happy to pay more at another store in order to avoid this chain.

I ordered 3 items, and ensured that all items were in stock before placing my order.
One item was cancelled, despite showing that it is in stock.
I received 2/3 items, and upon opening the bag realized that one of the items was completely different from what I ordered.

Thus, I ordered three items from you and ended up with only one.

I had to return the incorrect item, which involved finding customer service on my own, waiting in another line up, and explaining the entire situation all over again.

I spent WELL OVER AND HOUR on an errand that would have taken 15 minutes had I avoided your online order for pickup system.

This was online order ID [protected].

The only acceptable solution is to have these items delivered at no cost to me. I will pay for the items but NOT for delivery.

I am extremely disappointed with this abysmal service.

I await your response at s.[protected]@utoronto.ca or [protected].

With great disappointment,
Stephanie

01/12/2019
I bought an item online. Called 10 min before the store closes and asked the rep if it's ok to pick the item in 5-10 min later as i was running little late. The rep said np, I could come in and they'll have the item ready. Just 2 min away from the store, i receive call saying that store manager cannot wait and they are closing the store and i will have the pick up the item tomaroo. I was very disappointed and waste of my time. I understand all store have closing hours but i was only 5 min late. Why would you tell me to come and close the store when i 'm almost there. Waste of my time and poor customer service.

Canadian tire
155 Consumers Dr, Whitby, ON/Canada L1N 1C4

Hi, this is Munim Nazir from Brampton actually previous month I visit the Canadian Tire shoppers world branch Brampton last month and there were bunch of customer service ladies approaching customers for the Mastercard so they approached me to and they told me that the interest rate would be the for the purchase and cash advance as of normal bank but thay lie to me I got interest rate of 25.99 for purchase and 27.99 for the cash advance secondaly they force me to purchase anything in the store for the approval I dont whats going on over here why you guys are manipulating the people which are already in lot of problems. Now I dont want to activate my mastercard.

New Minas. NS. I went to check out and the cashier I had. Blonde hair with glasses, name Emily. Emily Eagar is I am correct. I would appreciate the cashier not being completely out of it on drugs. All I could smell on her breath was liquor and weed. It was unappropriate and she was rude! She wouldnt even look at me. Over all she was absolutely rude. She hardly spoke. Her customer service skills were poor. I was extrememly disappointed. I was polite to her but she couldn't even repay that.
I believe this problem needs to be addressed. I understand weed is now legal. But you shouldn't be coming to work smelling of liquor and weed. It looks poor on her part and it makes your business loom terrible. Almost as if you just hire anyone off the streets.
Address this problem before i go to social media. Because I was extremely unhappy with the service.

I ordered an item online at the Sarnia ON location, said 2 were in stock and after I ordered said 1 in stock. Got a confirmation of purchase email, then a second email stating they'd message before 4 p.m. the next day saying it was ready for pick up. It was a one item order and should have been simple and ready right away as I'd bet there weren't too many other online orders for this store. I gave my husbands email as the pick up person but instead of emailing him they emailed me, I was at work 10-6 & I don't have access to my account while at work, said the transaction was canceled. I live 25 minutes out of Sarnia and when he didn't get an email by 3/3:30 he went to the store only to be told the transaction was cancelled. There was no reason given to him. The email stated item no longer available. When someone orders the item and pays in advance that item should be retrieved from the sales floor RIGHT THEN not the next day. There are other stores that will now get my "order online pick up next day " orders. I'll probably never shop at Canadian Tire again as this was an extremely poor experience and a terrible way to run things.

Hello,

I was at Canadian Tire today, had to purchase a new battery for my car . I was charged a 20$ refundable fee for turning in my old battery . I returned the battery and was only given back 20$ even, even though I was charged with tax . I told this to the cashier and was told this is what they always do ( they being Canadian Tire ) . She, nor the manager understood the fact that I should have been given the amount with the tax, considering I paid taxes on the 20$ . I am being taxed for what reason ? For bringing the battery back ? What kind of a scam is this ? It seems to me that it is Canadian Tire's policy as the way the cashier made it sound ? I will be taking this up with Consumer Protection, and informing as many people as I can not to purchase their car batteries at Canadian Tire . To make matters worse, both cashier and manager had displayed a very rude and condescending attitude . No apologies were given . I am expecting an explanation and or resolution at this point .

I am so sick and tired I am done going to the Canadian Tire in hanmer. Today was my last draw there there service sucks. They never know what I am talking about send me to wrong isales, never have a clue what they are doing or never have it in. I ask for a horn for a car send me air horns like really. Ask about beef jerky seasoning they had no clue looked it up couldn't find it on there computer so said they didn't have it go to other Canadian tires they new what I was talking about and show me were. Go there today to get car mats there is a tag on them saying 14.99 with not one not two but 5 mats go to cash out today and they say 49.99. Says they can't give them for that price said they have a bunch there cashier tells me to get tag as I go she speaks to manager she says oh sorry you took tag off how do I know you didn't take it off some we're else like really cashier said to take it off to show her I said goodbye don't expect me back. I want something done and tired of dealing with this every single time I go in staff no [censored] and service is horrible. I will be sure to let everyone I know about this they go down in business. Start getting people who know what they are doing or close it down when I have to drive now 30 min to get better service something wrong. This is in Hanmer, Ontario

I had my car towed to Canadian Tire yesterday from Stoney Creek because of a distressing noise. I thought it was a belt that came loose. It was a loose tire! What a terrifying thought. This is a big deal! The folks at Canadian Tire Automotives tightened the loose lugnuts and replaced the missing one. My complaint is that I paid for this service even though I BOUGHT MY TIRES AT CANADIAN TIRE NOT SIX MONTHS AGO and had them installed there! This money should not have been paid, and should be reimbursed. I find it atrocious that I pointed this fact out to the store clerk and he still insisted I pay. Extremely disappointed. I would be happy to discuss this matter further with anyone. I hope this gets rectified soon. [protected]. My home email is carolanne.[protected]@gmail.com

I have been a loyal customer at Canadian Tire for the best part of 40 years. My most recent complaint was a 4 pack windshield washer {9.99} that was advertised to start today December 27, 2018. The store opened at 8am and I was in the store at 8:30 am I asked the clerk where was the product was located and her response was we have none left. I want to make it perfectly clear that my issue is NOT with the clerk its the fact that 1/2 hour after the sale started there was none left. I walked around the store and besides me there were three other shoppers in the store. I also overheard another customer asking for wipers that were on sale and was told there was none left. One wonders how many items they order in when a flyer is sent out.
I had similar situations over the years but overlooked it but this time it was very annoying. Also, rainchecks were unavailable.
I am sending this message that PERHAPS someone in management may look into this and have a conversation with those who run these franchises. I have spoken with so many people over the years and its become a joke not to waste your time going to Canadian tire when you get a flyer...this can't be good for business.

This is a very stupid experience. I checked the website for a "the rock" fry pan to buy and see what stores have it, so to know where to go to buy it. Website showed only the store in St-Leonard that has that kind of pan, which is very far from where I live. So I decided to order online and save time to go to a store. They delivered my pan in 2 days. When I opened that silly envelop with some bubbles protection, I saw that the pan is damaged (see the pics). For you to understand, you have to really try hard to make it damaged. So I called to customer service to figure out how to exchange the pan. The lovely guy told me that this kind of pan is available at the store just near me and I can go and exchange it.
I think it's crazy to pay for a delivery, then you get a damaged pan and you have to actually spend time, gas and go there yourself when the whole point was to not do that when the weather is not that pleasant on top of everything. But I needed my pan to cook for my party next day. I had not choice. A girl couldn't exchange my pan because the store in St-Leonard didn't finalize something I the system and technically the exchange isn't possible. She offered me to go home and call them and ask to finalize the order. That's where I was very pissed ! That was top of stupidity to have so much trouble for a 30$ pan. I refused to do what she offered and told her to do that herself, fix it for me and just give me my pan. After such a stupidity I asked to reimburse me the money for the delivery as the compensation for my inconvenience. I think it's just not fair to pay for a delivery when it just failed and I had to go myself finally. The girl said it's not possible to reimburse. It was a matter of princip for me. What's the point of shopping online, paying for a delivery, getting a damaged product because of whatever and in the end to go myself to fix all that spending extra time. I regretted I didn't order the same pan on amazon. It would be be delivered without problems.
If you guys from Canadian Tire even care, I suggest you to make sure to pack the products better and make sure a customer receives it without problem. And even if an issue happened, please make sure to have some compensation just to make it fair and ask from your delivery provider. I don't have to pay for anyone's unprofessionalism.

Hi, On the 5th of December I dropped in to your store/auto repairs at 700 Lawrence Av. West ( store 0019 ) and spoke to a counter attendant about installing two upper stream oxygen censors. I told him I had the parts, both being the same, one for the front of the engine, the other for the back. I also told him the downstream sensor was new, he shouldn't touch it! He gave me the price for labour only in the amount of $168.00 plus tax, for installing (or changing if you want )both sensors. I also told him, that my car was old, and I cannot afford to replace more expansive parts in case they break the outlets. ( where the sensors are screwed in.) To make sure this will not happen, I asked him to put a good mechanic on the job. He didn't give me an answer, so I assumed he was to do what I asked for.
He told me to go back tomorrow, as it was getting late. I went back early in the morning of the 6th. ( December). He said the price was to be $220.00. I was surprised and asked him why is the increase. He said because both sensors were upstream. Yesterday he thought one was upstream but the other downstream. I agreed to the new price "reluctantly", but was thinking he has manipulated me.. But, he said, you better come back tomorrow around noon, and he will do the job.
I went back with the car on the 7th. (December) as agreed upon. I told him I insisted that a mechanic do the job. I also asked him to tell the mechanic not to burst the plastic bag around the new parts, as I won't get a refund for them, in case they won't fit. Again he gives no answer, I assume will do it. He asked me to go back for the car around 3 pm.
I went back exactly at 3pm. The car was ready, but only the front of engine sensor was changed. The same counter person whom I was dealing with told me the back of engine old part was "missing" Asked me to pay half of the quoted price. I was wondering if that was fair, but what can you do, you need the car - I paid by debit card $124.30. He told me go to the garage for the car. I did, and spoke to the person who did the job. I asked him if he was a mechanic. No answer! I asked to see the "missing" part. He showed me by using a flesh light pointed on the part. But the part wasn't missing at all. The connector into which the plastic part of the sensor would fit in was broken. I wasn't aware of that, as no repair personnel who worked on my car told me about it. I have no proof, but suspect the man doing the job broke it, when trying to remove it. The counter man gave me back the sensor meant for the back-engine. The plastic bag was broken up, in spite of my specific demand not to open it, unless they are assured it will fit. They were in a position to know that that part of the job couldn't be completed.
Also, I agreed to the higher price, believing the job could only be done by using the torch, which would take them nearly an hour. The man doing the job told me ( I asked) that he did not use it, as this job on a car like mine does not require the use of a torch. In fact the job couldn't take more than 15 -20 minutes to do. ( easy access in front of the engine.) The whole job is to undo a screw, and screw in the new sensor.
Considering all the above, I really feel pissed off, especially by the counter man of yours. 3 visits, 15 minute job. and it has cost me the total of over $200.00 ( $124.00 for Cdn Tire, and $97.00 for the part I supplied, as I cannot take it back to get a refund, as the bag was opened, that is the total of $221.00 ) None of this ridiculous circus of inattention of "bad will towards me" was my doing. I did my best in communicating with your employees, exactly to avoid such an outcome.
I am 85 years of age. The counter man should have taking into account all what has happened and come up with a reasonable price - under the above circumstances - if he was a decent, honorable person, who also takes into account the reputation of the company he is working for.
I am asking you to review the above, open a file for me, and contact me by E-mail. ( [protected]@yahoo.com )
Thank you.
My car: 1966 Camry, V6 LE. Invoice I was billed on:: [protected]

I attended the Orillia location on Burnside drive today to purchase some auto parts. Upon completeing my checkout of well over $400 I learned that I would be getting a $50 gift card every time I spent $200 in qualifying purchases for a few days. I asked if I would be recieving a second card as I spent over $400 and the female employee told me that it was not really in their policy about how they handle that situation. I asked that since I spent over twice the required amount that I would receive a second card.

The employees responce was to huff and puff, roll her eyes and act as it this task was a huge inconvience. Realizing this I offered to go to the customer service desk to complted the transation thinking that it would allevate an individual cashier from having to deal with a situation when they were already handling a line of customers. She declined with a poor attituted saying that she would have to void everything and start again. She continued to assist me but both the tone of her voice and attitue became bitter which I strongly felt was not appropriate.

I assumed that like most people she was likley having a tough day and I attempted to thank her and contine conversation on a posative note but it didn;t seem to matter. She did completed my checkout as per my request but made it known through her mannorisms that she was not happy to be doing so. When she had completed the transaction I made sure to thank her for her help before walking away. I was met with silence and she appeared to ignore me and move onto the next customer.

I thought this interaction was very unprofessional and put my in a very awkward situation with other shoppers standing around looking at us.

Went to take note of the employees name so that I could mention it to the on store manager but found the the employee did not have a name tag on.

I know that sometimes people are having bad days and they may not mean to take it out on paying customers but I just felt very unappreciated as a customer who just purchased approximatley $500 plus worth of store merchandice.

I wish I could provide additioal informaiton on whom the chasier was but I can provide the following to assist in identifying her:

She was a caucasian female in her late 40s and my receipt lists the transcation being occuring at register #8 on 2018-12-13 at 15:07 hours. Transaction ID 184. My receipt also lists (operator 8 and float: 001 if that helps.

Thank you for your assistance in this matter.

I think a discussing this issue with your employee and providing me with a discount code for the next item I purchase might be a resonable resolution. I have copies of the reciepts if that assists you in your investigaiton.

Thanks

Evan

Hi All I always buying lots of things from Canadian Tire but today I got bad experience in Canadian Tire Marlborough Branch Calgary. I bought a Fry pan yesterday and try to return today defective one within 24 hours. I went to Marlborough and Manager name Che Che she refused to return, she said you bought it from Deer foot store and return their. I asked her to give me in writing and she refuse to give me in writing. Then I went to Deer Foot Branch and return it. While I was returning I ask the cashier, can I return this in Marlborough branch. She said you can return any where within 30 days. Still I don't understand why Manager Che Che refuse to return. I think I am done with Canadian Tire.

On Nov 20 2018, I was at Ajax store at 7 am waiting in line to get a new pare of snow tires for my minivan, the shop was already behind, turning away 4 people while I stood there, inv.[protected], I was given a ride home around 9:30 am and did not receive my van back till 14:49:27, paid, drove home and noticed that they had not put all my snow tires on the van they put 2 new on the front and left my reg. tires on the back, even after I had explained that the new tires were to be put on the rims and put on the front, the front tires on the back and the old ones in my hatch. So I went back, not 10 mins later. Waited @45 mins, invoice [protected], and they rotated the tires. Today (Friday Dec 7, I was rolling along Harwood going to the library in Ajax and the van started to clunk, pass. side, I stopped and put my hazards and visually checked all of my tires so did may daughter and looked under. The lugs were still attached, however now the van was bouncing with every rotation of the tire. I made it off the main road into Harwood plaza where the wheel shifted and the van stopped moving, being held on by only 1 lug nut. Blocking plaza traffic now, while directing traffic, unprepared for the cold and calling for a tow truck. The tow truck driver, my mach. and 2 of your people say that the terminals were sheared off, which I could clearly see, the rim bent and now invoice [protected]. I have discussed with others pictures of the wheel. Because of the rush of the job the work the may not have been checked or completed correctly. Fore while I was there another customer caught an incomplete tire job where your mach. did not check the tire pressure before handing the work order and keys back to the customer, the customer caught it and then it was done. I came to your store as a return customer for reliable service and am disappointed, yet glad to be alive. My van now is in your shop til, by Joe's account Tuesday. I am relaying my account to you so we can discuss a course of action. Dec. 8 at 6:13 p.m, this is the email I sent to the shop manager, which he denies receiving. So the shop manager tells me my rim was weak, and swears on his mothers grave that the proper procedures were followed, yet was there was not a check or sigh off on the work order of these procedures, he assumes "that with the 100+ cars that go thorough there a day", that all is always in order. So there is no procedure or obligation for them to warn me or anyone* that a rim may need to be replaced, or to follow up with proof that all work is inspected or good by the apprentices! Any reputable, responsible shop would extend this courtesy. The shop manager says he will give me a new free rim and charge me @ $300. to affix my tire, with his concern of why he gave away a free rim to his boss. He also said I "could go out and experiment to see if I could get the same result". I also told the manager about the other customer calling out tire pressure and replied that he would not fault his man, I also suggested that he should maybe review these standards with his staff, he said there was no need. The shop manager has pictures of the van apart and I also have 1 or 2 right after the tire fell. I had spoken to others to understand how this can happen and the answers I have received are all having to do with the amount of pressure on the terminals do to excessive or lack of pressure at the rotation of the 4 tires, which may have gone unseen til the final point of breakage. While I was also in the shop on Friday there was a general lack of concern for company tools and customers possessions as they were almost reversed over by staff in a customers car. To me the incidents I have stated show there may be cause to doubt the proficiency of the auto staff and managers at the Ajax location.

We had a wheel taken into the Alcona branch. It had a leak, and we wanted to have them diagnose where the problem was. As we took it in on Saturday, December 8th, they only took our phone number saying they will contact us in the afternoon. They never did, so we drove over, and they didn't even open a work order for our wheel, saying they will call us today, Sunday, December 9th, to pick up. They did not call, we drove over again, and the wheel was standing on the exact same spot where we left it. They did however say it has been fixed but no one could tell us what the initial problem was. The customer service overall was horrible, even the manager to whom we spoke about it today, said "what do you want me to do about this?". Having worked in the service industry myself, this is not how any customer should be treated. We are not people who complain at all, but a wheel with winter tires are especially important during Canada's winter months. Safety should be their concern too. The fact that we cannot see what has been done, and no one to confirm, makes us wonder if we were treated as sub-par customers, because it was only one wheel, and not a whole set of new wheels.
I would suggest you send staff on customer service training.
Warmest regards
Jane and Arnold Nepgen