Canadian Tire review: Bad customer service ( 91 comments)

canadian tire is thief dont give you alternative options they just take money sorry bad service

I have been on both sides of the Customer Service Desk. I sympathize with the frustration but do consider, how the other person is feeling on the other side of the desk.If you are a rude and like to verbally abuse service staff, there is no will to help. If you are a person that wants answers and are polite, you maybe surprised on what attention you may get if you ask the right person.
Your receipt is the holy grail for all your purchases. With any return, that is defective, has been open or used, we have to refer to the Manufacturer's Warranty. Unlike the Customer Service Rep, I encountered today, no hospitality at all.
I try my best to give the customer all the information. If the purchase is returned within a very short period of time, I do ask my Manager if there is anything we can do for the customer. Majority of the time, there is a happy ending. So don't give up! If you do not have your receipt, and if you know what card, date and the product number you have made with the purchase, the Manager can research your transaction. Auto service may be more difficult. But you must have the above information.
Also you must realize that once you open a package, Who is going to repurchase a opened sealed package and a product that was previously used. Ask yourself this question, Would I purchase this once it was opened or in this condition? When you go to Customer Service to return the product and the answer is "no", Than more than likely, you will not get your money back. You may get a store Credit if it will apply to the Manufacturer's Warranty.
I hope this has given you some more insight!

So I noticed I was loosing coolant and had to top it up once a month or so one day car overheated on highway went to Canadian tire they found leak front of engine behind altenator they said it would take about three hours to find out if it was a seal or water pump I declined the work since I had been topping up for over a year so I decided I'd get it sorted out I went to Canadian tire at Mavis and dundas in Mississauga asked for a quote for the water pump the manager said we have to diagnose it first so they tested it for around three hours then said its the upper housing thermostat I thought how could this be since I'd had that replaced less than a year ago anyway I was relieved it wasn't the water pump and said to myself the cars in good hands I'll let them do their thing even though the signs said water pump so after they chaned the upper housing they said I need an oil switch I said go ahead ended up paying over seven hundred dollars after a week I noticed the coolant was all gone again went back to Canadian tire they told me oh its your water pump now and told me over a thousand dollars to fix I should of known better I went to Canadian tire at Mavis for a water pump repair and was told its the upper housing and nothing is wrong with water pump when my water pump belts and tensioner were all bad i should of listens to the first guy who knew what he was doing instead of these criminals at Mavis and dundas Canadian tire they are a total scam

Me too extreme bad customer service at Canadain Tire Capilano Edmonton Alberta'

so bad service 5 hours later the appointment They did not even look at the car yet I was so tired I lost my day and had to ask my keys back so I can drive back home with the vehicle unrepaired and all the time the vehicle stayed in the parking lot

I will have to fill a human rights complain/

I got this treadmill today from store on Mavis Road and Dundas in Mississauga. Store Manager name is Sherrie who showed us this treadmill with one of the sales rep. that was on the display. When asked about delivery she advised us that they can only deliver this treadmill on my front door for $80 because of liability issues. I arranged movers to pick treadmill from store and put it into my basement for $120. When assembled we found that this is not the same model that they showed us on display. We went back to store and manager said this always happens. We asked her that we don't want to have something different from the display because the model that they gave me is bulky. My wife requested to arrange pickup from my house and they should pay me back my mover charges. Store manager became very rude and started yelling that why store should pay moving charges. At one point she shouted and told my wife to leave the store as we got newer model than what is on the display.

Canadian Tire Auto Shop is not a place that you will trust with your car. Most of the time their main goal is to make more money by creating more problem in your car on top of the original problem that your car had. Or by screwing up something in your car and then they call you and tell you about the new problem that they just created. I went the Canadian Tire located Kipling and Albion for oil change, after I left they call me and told me the oil tank screw is not good. They do that forcefully and intentionally in order to make money by creating a problem that your car never had before you came to them. That is how they do their business, they rob the honest customers who trust them. Never go Canadian Tire for car service especially the one located Kipling and Albion.

I strongly disagree about what you are saying about Canadian Tire auto shop. I always go to the one in welland and they are very friendly and profeshional, . I never feel ripped of and I am shown the problem before I have it fixed. I have never had them tamper with my car and never been told something else wrong that didn't make sence...

Canadian Tire Capilano Store #614
9847 - 50th Street NW
Edmonton, Alberta
Canada, T6A 3X5
Store Phone #: [protected]
Auto Center Phone #: [protected]
Fax #: [protected]
Website: HTTP://WWW.canadiantire.ca/en/store-locator/ab/edmonton-capilano-ab.store.html

Absolutely HORRIBLE store! Do not go to this location! I had my car towed into
this location and the car sat there most of the afternoon and when I walked over to
this location the service person behind the desk tells me oh I haven't had time to do a quote for your car yet and just kind of blows it off like he doesn't care and told me oh I will do it tommorow. Absolutely horrible customer service! Then the service manager tries to outright lie to me and say oh the car just came in at 4:45 PM and that the auto service center closes at 5:00 PM really? Even as per theor own website it closes at 6:00 PM So again the manger is outright lying to me. I also know for a fact that the car came in earlier in the day because when I called about 4:15 PM - 4:20 PM the mechanic was actually out at the front desk and told me I am the one working on your car and I have it up on the rack already and I am looking at it. This service person at the front desk is just a lazy [censor] who doesn't care about customer service. Technically when I went into the store the auto service area was still open it was 5:40 PM and the guy couldn't even take the time to generate a quote for me and just blew it off and said oh I would do it tommorow what an absolute [censor]! Then I went up to the customer service desk up at the front and ask for the store owner. The store owner wasn't there and the general manager was in a meeting so I get the store manager the store manager comes down and starts defending this customer service guy in the auto center and said I heard what he said to you and that the car came in at 4:45 PM in the afternoon. I said look lady the car did NOT come in at 4:45 PM in the afternoon. She would not let me explain anything to her she was bull headed and just stubborn and rude and refused to listen to anything I had to say. Absolutely horrible customer service! So she slams a piece of paper down on the desk and says her deal with customer service and I ask her what her name is she turns and walks away.. I repeat 3 times what is your name and she refused to answer. An employee should be able to give you a name of an employee number or something if a person wants to make a complaint against that employee but she refused and walked away. So I ask that woman at the customer service desk what is her name and she told me Wendy. Wow how can a woman like Wendy get a job as a store manager and have such crappy customer service skills. This store is absolutely horrible! You have a automotive service guy that outright lies to you and doesn't give a damn about customers and a store manager that is just an absolute [censor] to customers and provides [censor] customer service! Never again will I go back to this location it is absolutely horrible! Here is a link of the hours the Automotive shop is open on the day I was in there on August 14 2017 as per the Canadian tire website. The guy outright lied to me about that too. HTTPs://ibb.co/jWXRuv

You carry so much garbage out of China its not surprising the amount of complaints you get. You are a great advertiser for Lowes and Home depot. They should be paying you for the free ads. Get your act together and start to build some quality in your products, price is not everything. Your buyers have no clue how to build a clientel, you are the last Canadian owned company out there, start to act in our countries favour before its too late

I was refused the purchase of a Pay Safe voucher at a Canadian Tire gas bar in St Catharines Ontario. The reason

was that I asked the young lady in front of me if she could "move it along" with her cigarette inquiries. She was

definitely an agent to try and get the young male clerk to remove smokes from the storage. This is a 490 dollar fine

for the clerk and thousands for the store. They call them moles. The mole bolted out of the store. The clerk was mad

because I cut off his fun, he knew she was a mole, so he took it out on me. Maybe I'll take this to Human Rights here

in Ontario.

i have purchased a tent don't like this product and when i went to the store with original receipt and with original packing the store manager is rude and don't wanted to refund, she have requested me to keep the product that i am not satisfied with it.
rude customer service

Hi... My name is shihab. Iam writing this from India. I have applied for a job through shine app. After two days I got a mail and in there they mentioned some details. I will add the screenshot of that mail. Please check it and confirm.

Please find the photos attached.

Regards
Shihab
+91-[protected]

Hello,
I am complaining about an employee at your Hamilton Ontario location-Centre Mall on Barton St E.

I was speaking to an employee named Thomas in the Auto Service Department. He was rude, he didnt seem to know what he was doing, he seemed distracted. I didnt have a good experience.

watched video of my friend being harassed by your employee. may i ask do you endorse racism.

One store in Montreal has 150 fans but all others 000. Is this communism already or bad
management ? People should buy to move economy!

Worst place to shop. Terrible return policy. Very little to no product knowledge. Waited for ever to be treated in a condescending manner. Given information that was totally wrong. What a complete waste of time. Would bother in the future. Shopping else.

I went to buy my son booster seat from the local Canadian tier store the price on product gun. 34.99 and the price of the computer 69.99 the store ascoiate are not honor the lower price even three people are very rude. Location smiths falls Canadian tier

Bought tires that came to $1400 had them installed at the drayton valley CT. this was first time on highway since tires put on. Horrible wobble & shake. Called Drayton Valley CT to advise they told me I'd have to pay for a alinement. I went to Kals they said I had NO weights on ANY of my tires.they weren't balanced from when they were put on!

Bought yardworks cordless lawn over in 2013. In 2016 bought a new battery in 2017 the battery broke down. Product is crap.

I had a car inspection there and they did not provide the date of the inspection which resulted in a 1000$ fine by the police.

i order online from canadian tire my order number is #[protected] two time they send me email for your order is ready to pick up when i went to store my order is not ready for pick up very poor customer service even western road store location store manager denise not respond properly even not ready to solve my issue

Sarnia ON location.
Bought paint that I gave the clerk mixing it the little chip, colour choice, they have at the store it tells them which base is needed but she took the wrong base and when I applied it to a room that was mostly painted already with the 2 cans I’d previously purchased, I didn’t notice a difference as you can’t tell until it dries. There was a definite colour difference so I took one of the cans from the first purchase and the can from the second purchase and they called the clerk who was there working when and who treated me like it was my fault. Cheap paint but will never be cheap enough to be allowed to come with poor and condescending attitude.

When I searched for "coffee grinders", it takes me to Garbage Bags and says "none available".

Please fix, just another thing that stops me from going to shop at your store!

Paid for a car wash processed to go thru your so called car wash when i came out seen that it hardly even cleaned my vehicle went into. To complain and they told me that there was nothing that they could do well u will never see me or anyone i talk to

Well, it was gonna took more than 3 hours to change 1 tire Just One tire as you can see service is too slow and company like CanadianTire should be worth of its name from this day i wont be your customer until problem has fixed

Store #10 Canadian tire customer service so bad.

I went there to return my bisselle spin wave mob. I found that particular store customer service so bad. Manager was extremely rude.
Called customer relation department as well. They said owner will call me but no one called. So bad.

No chashiers no business from me ...sure you can figured out what iam taljing about..

The responsible were rude and give not much information like they didn't care at all.

So I've bought my four winter tires somewhere else, and I'm thinking in cancelling my Canadian Tire Master Card Credit Card.

This was a really bad experience.

I whent to canadian tire this morningto buy a double wireless charger the day before they tell me they have it in the back but they will be on the floor this morning i go this morning and now they say they did not receive the double wireless charger and its in the flyer this is fals advertise if you dont have it dont put it in the flyer

https://vm.tiktok.com/ZMNnR5qNh/

May 8th 2023 at 11:50am I saw a trucker in a Candian tire truck throw garbage out of his window while driving. It was an Ontario license plate with the number S27 23B.

Mastercraft welderReceived a Mastercraft welder for a Christmas gift after using on and off for a couple months it died would like to have it replaced.I tried to start it it would not start.checked it out would not start MasterCard flux core welder 60 80 a\120v can not get bill as brother-in-law has passed way please fix it OR replaced

Just bought a soccer cleats today and when i reached home i can see that it is a product that is returned and also some dirts in it. Not so happy .

Racists manager and security at locations. Accusing black customers of swapping drills when the customer had no drill. Disgusting company. The people you hire represent this company

At 7:45 PM they kicked me out of the store claiming they are closed although I asked when they are closing and they said 8 PM. Very rude and unprofessional. When I told the manager, I guess since he is not wearing uniform, that I will be filing a complaint he said I don’t give a sh#%*, you can complain to whoever you want.

Canadian Tire corperation has extremely poor phone service for years now. I do my best to buy elsewhere due to this. Part source as well is just as bad.