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AutoBarn.com reviews first appeared on Complaints Board on Jan 28, 2009. The latest review purchased a car was posted on Oct 24, 2018. The latest complaint Bad service was resolved on Jan 28, 2009. AutoBarn.com has an average consumer rating of 3 stars from 2 reviews. AutoBarn.com has resolved 1 complaints.

AutoBarn.com Customer Service Contacts

1888 484 9560 (Customer Service)
+1 516 484 9500 (International)
+1 516 593 3232 (Lynbrook Store)
+1 516 741 5200 (Mineola Store)
450 Jericho Turnpike, Suite 207
Mineola, New York
United States - 11501
Mon8:30 AM - 6:00 PM
Tue8:30 AM - 6:00 PM
Wed8:30 AM - 6:00 PM
Thu8:30 AM - 6:00 PM
Fri8:30 AM - 6:00 PM
SatClosed
SunClosed
Lynbrook
321 Sunrise Highway, NY 11563

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AutoBarn.com Complaints & Reviews

AutoBarn.compurchased a car

I went to Autobarn Chicago Mazda and they totally defrauded me and when I tried to call to resolve the issue they said they would call back and never did. Then they avoided my calls and hung up on me. The car I have is not able to pass the required emissions testing along with many other issues but this is the main issue. I cant even license the car without this. It is a worthless pile is metal right now.
They also deleted codes which are now starting to pop on.

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    Auto BarnBad service

    This was my second order from Autobarn, the first being a battery in August of this year. Since that transaction worked well, and I needed an item that my normal supplier Rock Auto did not carry, I thought I would try this merchant again for part of the order since they offered free shipping due to the amount of money I was spending. My order consisted of maintenance items like belts, hoses, PCV, tune up items, etc. for a Dodge- nothing special order or exotic from Autobarn. The one special order item I bought came from Rock Auto, who promptly contacted me via email for additional information.

    I split the order between Rock Auto and Autobarn and am sorry I did so. Both orders went in on the same date (9-21), and Rock Auto as usual emailed order confirmation and tracking information, which included what was in each box with the tracking number for each. I had all but the special order part delivered in a few days (by 9-25, four days) via ground shipping.

    After about a week and a half of no info, on 10-2 I did a status inquiry with Autobarn via email and this netted an automated reply followed by a reply on 10-3 asking what "item" I had ordered (I had included my order number in the original email inquiry, so this was a truly stupid question). I replied by copying the invoice Autobarn had sent me. A few days later (10-6), I finally received notice my order had shipped, although it did not say what. There was a disclaimer that if I had ordered multiple items they may not arrive at the same time.

    As another indicator of how slow the Autobarn shipment process is, I placed another order for a foreign car with Rock Auto on 10-2 and had these parts in hand by 10-5, again with ground shipping.

    Also, the online catalog for Autobarn is far more difficult to navigate than the one for Rock Auto.

    In summary, I guess if you only need to order one thing and don't need to know when it is going to arrive; this is a good place to shop. Otherwise, go someplace great like Rock Auto. I know this sounds more like a positive review of Rock Auto, but I was in a position to review both at the same time, so this is what I did. The few dollars saved at Autobarn were not worth the inferior service.

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