Canadian Tire reviews & complaints 1View all 1127 complaints
Canadian Tire - e test
As a tax paying citizen of Hastings County I work hard to help support, provide for my family and feed my children and after what has unfolded over the last couple of days it will definitely put a financial strain on my household this month. On Wed. March 18/09 I took my vehicle in for it's emissions test at Mc Keown Motors in Spring Brook which my vehicle at that time failed they instructed me of the steps that I needed to follow to get a diagnosis and a pass or a conditional pass, the next day I stopped into Cambellford Canadian Tire and told them of my problem they then set me up an appointment for a diagnostic test ($99.95) for Thursday March 26/09.
The diagnostics test came back that I needed a "Tune up" which I made an appointment for the following Tuesday March 31/09. I dropped my vehicle off that morning and they called me at about 12:30 to say they were almost done they would call after the changed my spark plugs and did a re test on my van, 2:30 they called back to say they were done. I went back into pay my bill $308.96 only to be told that my van had failed the re test with higher numbers than the first test so I questioned the technician as to why it failed he said that it was the catalytic which they had told me checked back ok on the diagnostics. My anger and my frustration comes from the fact that first off why hadn't this shown up the first time(diagnostics) and second if it had of shown up I wouldn't have had to spend over $300 to fix something that didn't need fixing when I would of gotten a conditional pass for the year as a catalytic price is much higher than the repair cost limit $450. And also there is a third how is it humanly possible for the numbers to be higher the second time round after having work done to it that they instructed me need done. I have no problem with getting an emissions test every other year to help the environment out and also the government, but to be taken for a ride financially by a program/ facility in this time of hard ship/recession is down right disgusting.
The complaint has been investigated and resolved to the customer’s satisfaction.