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Extended Warranty Useless
We purchased a used 2005 GMC Envoy on 11-02-13. When the finance person explained the warranty to us, he said that it covers "everything" except for the Front Suspension because it had over 85K miles. He gave us a pamphlet that lists the different packages and pushed the "Deluxe Coverage". I had been laid off for over a year and am in the process of going through bankruptcy, so the thought of not having to worry about car repair costs for several years seemed to be worth it. The cost of the vehicle was $10, 500, and we paid over $2, 000 for the warranty. Within days of purchasing the vehicle, the "check engine" light came on. We took it to a local GMC dealer to see what was wrong and they said it was throwing two codes. P0014 and P0442. One was for Cam Actuator Solenoid, and he other for Evap System Leak at Fuel Tank. They called ASC and were told neither were covered under the warranty. Their estimate to fix repairs was $890. We couldn't pay that, but still had to pay them $105 just for the diagnosis. Took the car back where we bought it form, and they were able to fix the fuel tank issue, probably because we just bought the car and it was still covered under their 30 day warranty. Now the Check Engine light is on again and we took it to a repair shop in our area and paid $45 for them to run the codes and find that the 02 sensors and wheel speed sensors are bad. Again, they called ASC and were told these items aren't covered. We feel like we were misled when we bought the warranty when they told us "everything is covered". We don't have $600 to get these items fixed. That's why we bought the warranty. I feel like the people that sell these warranties need to be more honest with the consumers about what types of issues are really covered and what types aren't. ASC also needs to revise their pamphlets to explain these things more clearly. Why would I have spent $2K on a warranty that doesn't cover anything that is wrong with the vehicle? I feel like I was ripped off, and I don't even know if the vehicle is safe to drive with the problems ASC won't cover and we can't afford to fix ourselves. ...very frustrated. Rodney & Cheryl In Missouri
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Auto Services Company, Inc. phone numbers+1 (870) 425-8330+1 (870) 425-8330Click up if you have successfully reached Auto Services Company, Inc. by calling +1 (870) 425-8330 phone number 0 0 users reported that they have successfully reached Auto Services Company, Inc. by calling +1 (870) 425-8330 phone number Click up if you have UNsuccessfully reached Auto Services Company, Inc. by calling +1 (870) 425-8330 phone number 0 0 users reported that they have UNsuccessfully reached Auto Services Company, Inc. by calling +1 (870) 425-8330 phone number(800) 264-5090(800) 264-5090Click up if you have successfully reached Auto Services Company, Inc. by calling (800) 264-5090 phone number 0 0 users reported that they have successfully reached Auto Services Company, Inc. by calling (800) 264-5090 phone number Click up if you have UNsuccessfully reached Auto Services Company, Inc. by calling (800) 264-5090 phone number 0 0 users reported that they have UNsuccessfully reached Auto Services Company, Inc. by calling (800) 264-5090 phone number
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Auto Services Company, Inc. address971 Coley Dr, Mountain Home, Arkansas, 72653, United States
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I purchased a 2008 Buick Enclave less than a year ago in Oct 2012. I've put 30, 000 miles on the vehicle, had vehicle serviced (servicing more than the manufacturer's suggested guidelines), and Aug 26 the timing chain broke requiring me to replace the engine. I provided copies of these receipts for service to ASC, and my fiancé called in to speak with Travis in claims who basically said "We are not going to cover this" but couldn't give me a valid reason at the time...etc etc...They obviously need to work on the "we are not going to cover because" script because it needs work.
First of all, it's offensive to be treated this way. The nature of your business is warrantying vehicles so it seems to me from time to time, you would have to actually cover repair costs. I realize you need to make a profit, but this business practice is flat out absurd. The attitude is so far from helpful, and your obvious intent is to deny regardless of the fact all conditions are met. When those are, then something else is added or changed or expanded on to just make us all go away.
Well, unfortunate for you, I am not going to disappear with others who have been turned away by repetitive requests for more and more documentation...nothing ever being enough for you... Out of the mass of money you make from clients and vehicles which never need repaired, you can't follow your service claim and actually cover repairs on those who have valid claims?
I sure hope they realize that the verbiage in their "agreement" will not help them as they had hoped with vague interpretational "requirements" as this seems to be the claims departments method of justifying denial. You should have hired a really good corporate attorney to write this for you...especially since one has reviewed it and will be contacting you shortly.
Terry Small, if you're still reading, I would hope you contact me asap and reiterate to your executives that this type of business model will implode at some point. Train your claims dept to at least not be SO obvious that they are ripping customers off. For claims that you have assisted with, I thank you. You are the obvious "front man for damage control", so it's a shame your company only tends to respond in a helpful manner when a complaint is filed. If you would like to contact me, you can via email..
kwest@bcianswers.com or my cell which you have on file.
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Kristie West | CIO | Engineering & Tech Operations
Business Communications, Inc
442 Highland Colony Pkwy | Ridgeland, MS | 39157
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