Canadian Tire

November 19, 2020 I went in for a seasonal tire change. I had purchased 4 new winter tires from Canadian Tire to replace the 12 year old ones. I had an appointment for 2 Pm. Well I waited 1 full hour before my car was entered inside the garage. I then waited over one hour and forty minutes for a tire change. When I saw someone else who went in for a tire change get his car ahead of mine, ( He had a 2:30 pm appointment. I asked him!) I went to the employee who told me they were 30 minutes behind. When I finally got my car the bill was 80 + taxes. What? I was told it was 56$ plus taxes for balancing. I was charged an added 20$ for 17" rims? Nobody told me of this surcharge or else I would have gone elsewhere! No other garage charges a 20$ +tax surcharge on 17" rims. So basically I was robbed out of 20$ + taxes. I was also robbed of over an hour of my time. I will NEVER go back to Canadian Tire for auto service.
J'ai rentré mon auto pour changer 4 pneus d'hiver acheté en partie à ce magasin et une autre Canadian Tire à Terrebonne. J'ai attendu plus d'une heure avant de voir mon vehicule entré dans le garage. J'avais un RDV pour 14h. J'ai vu quelqu'un avec un RDV une demi-heure après moi avoir son véhicule avant moi! L'employé m'a jamais dit qu'ils étaient une heure de retard! En plus la facture aurais dû être de 56$ +taxes ( j'avais demandé!) LA facture est monté à 80+taxes. Une surcharge de 20$ pour des jantes de 17" n'a jamais été mentioné par l'homme au service! On m'a volé plus d'une heure de mon temps en plus de me voler 20+taxes. C'est du vol pure et simple. Le même service est moindre aillers et plus rapide. Je ne retournerai jamais au service auto...JAMAIS!

Hi,
This afternoon on Sunday March 24, I went to the Canadian Tire store in Vimont, Laval, QC and asked a customer service for product #[protected]. He brought it to me, i put it in my cart and waited in line at the cashier. It was 4:55 pm. I went specifically to buy this product.
I saw this product on their website it's on sale for $41.99 and the regular price is $279.99.
The cashier scanned the product and the price was $59.99 +tax. I showed her the advertised price online of $41.99, she double checked the product number and asked me to wait until she calls someone. Another person came and she told me that they can't sell me the product since it's reserved to someone else. This didn't make sense to me and i said that this is unacceptable. If it was the case, the customer service wouldn't have brought it to me. I didn't pick it up from the shelf. The CS gave it to me and if i hadn't argued for the price i would have paid it and left. She continued arguing with me and then tried to make me feel bad, by saying that if it was reserved for me, and somebody else took it, i told her, it's your fault and you could get this person another item. She called the manager of the store who was very arrogant and said, i can't sell it to you, and when he noticed i was insisting and saying that this is unacceptable, he told me we can't sell it to you because there's a recall on it. The product was advertized online and it is selling in other stores, so he was just lying to me in an attempt to get away with not selling it to me. I told the customer service, first you say it's reserved, and now he's saying there's a recall on it. I finally realized that i wasn't getting anywhere with them and felt really disappointed with such a deceiving and unacceptable behaviour. The manager lying to my face, that's really unacceptable.