Canadian Tire
Reviews and Complaints

Store 664. Canadian Tire 30-lynden-road Brantford Ontario
I went to the local Canadian Tire store today. I obtained the store credit card a few months ago to take advantage of the equal payment no interest deal. I had been in on Friday Sept 8/17 but discovered I did not have the credit card. I asked if they could look up my account. I was told they could not. Today I went in again. My equal payment was due today but I have not found my credit card. I did have my statement though. The young women at customer service told me I could not make a payment without my card. I explained I had the statement and lots of identification including picture ID. I was planning to pay in cash. No continued to be the answer. I asked to speak with the manager. He was called and apparently told the staff he was on dinner so I would have to talk with the customer service staff. I stated I would wait for him.

After 10 minutes or so the manager, Adam appeared. I explained my situation. He told me no that was not possible. I inquired why that was the case. He stated that if they input even one wrong number the payment would not be able to go to my account. I explained that I had an no interest equal payment plan, due today. He told me that was not the issue of the store.

I was very upset, I do not understand how a payment could not be applied to my account. I had a statement and ID. As for entering the wrong number is putting in the correct number not part of their job? How do they think retail and other businesses managed ten years ago and earlier.

As for Adam's comment that this situation had nothing to do with the store, I disagree. The fact that a customer would not be able to keep the agreement to make equal payments on time, that should be a customer care concern. I was there prepared to pay and the store would not provide assistance. I think this is POOR customer treatment.

I stated that I believed I would lose my interest free arrangement. Adam the manager again stated that was not his concern. The manager was not very personable. He seemed to enjoy telling me No and that its not his concern, regardless that this was an upsetting experience for me. The fact that I had planned to utilize a no interest deal and I had not budgeted for paying interest was a BIG issue for me. I think the store manager needs to learn about customer service and humility. Customer satisfaction and customer assistance should be his concern. I often shop at Canadian Tire and I left extremely upset.

I called the Canadian Tire store just outside of Brantford, the Paris store. I stated that I had a payment to make but have not been able to find my card. I was asked if I had a statement, which I did. I was told "no problem just come in with the statement".

I went to the Paris store. What a different atmosphere. The staff their were friendly, polite. The store has a comfortable easy going atmosphere. The staff were not trying to make things difficult for customers (this I observed while waiting in line). There were several people in line at customer service so a regular cashier offered to assist me.

When I explained I had no card the young man stated that shouldn't be a problem. A staff person at customer service heard the conversation and asked if I had called. I said yes. She told the cashier to just get the manager to approve it. This was done in a few minutes my payment was applied and I was given a receipt.

Thanks to the Paris Ont. Canadian Tire I will continue to shop at Canadian Tire but NEVER again at the Brantford store.

I would appreciate some feedback on this terrible experience.

Hello
during 2 weeks I can not make clean test on my car
at Canadian Tire store #321 at 8081 Dufferin St, Thornhill, Ontario
[protected], I visited store 3 times during two weeks and has been told that they do not have technician at the moment, equipment is not working,
equipment not fix yet. I spoke to manager Tony Greco he told me that he have no idea when equipment will be running again,
look like they are not interesting to provide free service.
please investigate this case, and remove their service Clean web until they fix the problem, so consumer do not need to drive to Canadian Tire #321store to find out that service not available, may be they licence for drive clean test need to revoke and give to other garage who interested to provide service free to consumer.
Very interesting on result of your investigation,
Thanks

Not happy! It took have someone to paged 4 times before we received help for furniture we wanted to buy. We opted to have it delivered and were told because the of the weight it would take 2 people and we cost $80.00 instead of the usual $40.00, delivery would be Saturday or Sunday and we would receive a phone call 1 hour ahead. Saturday came, no delivery. Sunday came, we hadn't heard anything by 12 noon so I called to enquire and had to leave a message included my name and phone name requesting someone get back to me. At 3:30 I called again and left another message. No one called back and we did not get our delivery. As it was the long weekend I now had to wait until Tuesday. Still did not heard from anyone by 11:00 so I called for the 3rd time and actually got to speak with someone. I explained the situation and was told that they would get a manager to speak to me and was put on hold, after a few minutes I was disconnected and had to called back for the 4th time. I was asked if I was home and that they would delivery now. Within an hour I finally got my delivery however I paid $80.00 for a 2 man delivery and only 1 person showed up and my husband had to help. All it would have taken to satisfy me was a phone call on the weekend apologing and letting me know that ogthe delivery couldn't happen and reschedule.
At no time did I receive an apology or an explanation for why original delivery did not happen.
I used to go to Canadian Tire first before going anywhere else simply because https://www.complaintsboard.com/new_complaint/#they are still to my knowledge a Canadian owned store after this experience I am rethinking where I will shop.

Purchased a kayak for my daughter at a Canadian Tire store in Victoria. We tested the kayak and it was too small for my daughter, so we decided to return it to the closest store being Langford. The return was two weeks after purchase, on arriving at The Returns desk - Bev was the person on duty, and she said she could not return it because I said we tested it to see the size and stability. I explained the the Hillside store said it had a 30 day customer satisfaction return policy, which they clearly told me on purchase, Bev said each store has its own return policies, I must take it back to the store I purchased it. I know for a fact there is a 30 day customer satisfaction policy in Canada as I work customer service in another store. She is extremely rude, and has no manners at all. I drove to the Hillside store, no issues with them, as their staff are much more professional than Langford Store, and the return was done with no problems at all. This is why I will support the Hillside store and not The Langford store. Sadly a lot of people told me how bad the staff were in Langford, but I had no idea until I experienced it first hand.

Canadian Tire Store #366, 855 Attree Avenue, Victoria, B.C.
August 29, 2017

I had keys cut which is near the automotive department. The Lady who cut the key was friendly and helpful. One key did not work so brought it back. While I was waiting two men near by behind the long counter (Automotive) were on computers. Completely ignoring me and not asking if I required assistance. I guess the computer is far more important than customer service. When I finally got angry and asked one of them to help me they were really rude and nasty pointing to a buzzer to ring for assistance. No sign or indication that is what we are supposed to do, did not even notice there was a buzzer. When I made this point to a man called Noel he loudly and rudely barked at me that he was busy and did not have time to explain this to me or provide me with any kind of assistance. I could not believe this is how he responded to me and I felt terrible like I was some low class citizen who was bothering them. I was very upset and felt terrible I told the manager about the incident pointing out I too am a customer and should be treated as such. He was nice an agreed that I should not have been treated so badly. In the past I shopped at this store often but definitely do not want to shop again at this Canadian Tire store any more. I personally don't need the abuse. Had I in my job behaved so rudely I would have been dealt with in no short time and told to correct my behavior.

Canadian tire located on mccowan and Shepard
August 27, 2017
9:10 am

I was lined up in return section. I heard the CSR Mr. Amit tell a customer to come and pay in return section as there was no cashier. When my turn came he asked me he would like to serve the customer behind me and if I had an issue and I said I do but where was the need to jump the line as it would have taken me couple of minutes to return an item. He spoiled my day and he did not ask the customer before me to give up his turn. I would like someone to let me know why this kind of behaviour is acceptable.

I saw a bill on my credit card last month for $112 from Canadian Tire Road Assistance. I called my credit card company also Canadian Tire. told them about the charge since I did not purchase the road assistance from Canadian Tire.I was transferred to Canadian Tire road assistance.I told agent why do I have a charge for CT road assistance.He said that I was telemarketed last year. So you guys decided to charge me something after a year.They refunded money but what If I did not realize it.

i purchase a brand new troy bilt ride lawnmower tractor plus a $25 assembly fee, which came to a total of $2, 465.00. After purchase and putting the tractor in my truck, you would think that the employees would turn the key to make sure that everything is running smoothly, they did not do that. They hurried put it on my truck and off we went. We got home 40 minutes later, gassed it up and nothing. It wouldnt start. We also had to do online to download the manual to troubleshoot because the manager, Kurt, said that it was soaked and destroyed. After trying to troubleshoot with no avail, we contacted Canadian tire and said they would send someone to pick it up. Monday evening, a gentleman came and had a look at the tractor before loading it on the truck. He told my husband and friend that the motor was making a grinding sound and that the motor would have to be taken apart. At that point, we felt very uneasy about the whole thing and our gut feeling told us to get our money back. I contacted Kurt, the manager, and he tried to get me to wait until the matter was fixed but at that time I was very upset and i simply wanted a full refund. He agreed and I hung up the phone, and as I was leaving, I received a call from the General Manager, Adam. Who told me that I was not getting my refund. I told him I was going to leave and if I didnt get my refund I was going o call the police, he told me that I was not going to get the refund until they found out what the problem was. Adam said he would call me tomorrow with the update. I will be waiting for his call so I can get my full refund, regardless of the issues with the tractor. If you could please call me and let me know when to pick up my full refund. Thank you

Lorraine Gilbert
Englehart, Ontario

Hi there,

- Saturday 08-05-17, I bought a bicycle from Canadian tire before closure. Bicycle was not tuned and the technician was not available.

- Sunday 08-06-17, Kids tried the bicycle Sunday and they couldn't use it coz it skips and they didn't like it. Monday morning we bought a Trek bicycle from other store.

- Tuesday 08-08-17, Inarrived at the store before closure to return the bicycle. Store manager refused to return the bicycle and insisted it's used. I clarified the kids only tried it and it is not used. She insist that she can fix it instead of return it coz it's used. As the debate going she said it's time to close the store plz leave as I'll not return the bicycle coz it's used.. Since the bicycle was not used I refused to leave the store and she said she will call the police. I said fine call the police. She called the police and she said that I have verbally abused her while her employees around said I didn't. Police came asked me politely to leave and go to other Canadian tire to return the bicycle and make a complain online as obviously they see the bicycle unused. I had 4 of my kids with me and they were really shocked seeing police coming coz I'm trying to use my right returning a bicycle that is not used unlike the manager is trying to say.

- Thursday 08-10-17, I left work early picked the bicycle and the kids went to Keanston store and requested to return it as police advised. Customer service rep inspected the bicycle asked for the reason for return and refund me my money.

I don't understand the drive behind the manager if Fermor to refuse the return and what's her gain behind this? I never assume that I'll be leaving Canadian tire with my 4 kids by Police. I'm not sure what it takes Canadian tires to use this way with a loyal customer and what's the gain out of this.

Rgds, Mohamed Nasser
[protected]

Car service done 9940 MacLeod Trail, SE, Calgary. New to city. Came from Grande Prairie, Alberta. Canadian Tire in Grande Prairie (Larry - mechanic) service both my vehicles for 15+ years. Today in Calgary tested a Canadian Tire near new home in Calgary. Wiring to my inverter not working - plugged a vaccuum - dumb. Inverter good. Perhaps fuse. But test this Canadian Tire because trying to find a place like Canadian Tire Service department in Grande Praire. Replace fuse all was need. Charged $154.54 to change fuse. And, did check on vehicle, which I didn't ask for found brake fluid needed flush. Maybe standard to check, or felt needed to justify the 1 hour plus to change fuse. Car went in 8:30am. Done at 9:00am. Not one hour. Maybe thought I was dumb so took advantage - was what I felt. Not good. And, not dumb. Quite mechanically inclined. Moreover, plaque in waiting area indicated 2017 Service Center Award.

I purchased a lean roller. It didn't fit together properly or work properly. I tried using it on a job site and it wouldn't work porperly. It was the only type you had. So I ran out bought another one because I tried using your at job sit and it just wouldn't work. So today I tried retiring the defective product you guys sold me and they said that since I tried using it they wouldn't give me a refund of my money. Really! This is your policy. You must be joking you sell me something that is defective and it costs me a bunch of time and money trying to get it to work on a remote site. It doesn't and I have to go and buy another. Now you want to give me a instore creadit or exchange for same crap you sold me before. Rellay you guys can't make it right and refund my money? Really? I'm very disappointed! I will never shop at canadian tire. I will tell all my friends about how you treat customers and I want nothing to do with you all if you can't make it right and do the right thing and refund my money for costing me time and money and selling me something defective. I will also cancel my creadit card I want nothing to do with a company that won't do the right thing when selling defective products.

Hello,

I am writing to try and reach someone about a recent experience I had at Canadian Tire and hope to receive some information and hope to get some information on how to best proceed.

This is a written statement of events that occurred at the Canadian Tire Canmore, Alberta location and request for reimbursement for costs incurred by the auto mechanic service we received there.

On July 6, 2017, we brought our Ford Econoline van into the Canadian Tire in Canmore as we had been experiencing engine problems for the past several weeks on the road. We brought our van into the shop and after a day it was returned to us with the mechanics at Canadian Tire having not been able to identify or solve the problem. This cost us $143.01. After leaving Canadian Tire two things happened. The first was that we immediately realized the signal lights no longer worked. We knew that they had worked before dropping the van off and immediately called Canadian Tire to ask about this. After several calls and attempts to speak to the manager with no response we went back into the store the next day and she assured us nothing they had done would have affected the signal lights. We told her we were worried about the safety of driving this vehicle as we had to leave Canmore that day and she told us to just use hand signals. She was unwilling to refund us or make time to look at the problem, and we were on a tight timeline and had to leave town so couldn't pursue it further at that time.

The second thing that happened was 45 minutes from Canmore our van once again began chugging and idling as it had before and the engine then completely stopped in the middle of the highway. We got towed to another mechanic (not Canadian Tire) and they identified the problem which cost us another $500 to diagnose and fix as well as the cost of a hotel room for our night in Calgary.

We also took the van in to get the signal lights fixed and the problem was found to be a dead short in the oxygen sensor (see attached invoice #15943 from Brandy Point Service Centre Ltd). As you can see on the attached invoice #[protected] from the Canmore Canadian Tire (J.A. & Patrice Pilon Inc), this area had been looked at and tampered with. Again, our signal lights had been working fine before leaving our van at Canadian Tire. This cost us $305.13 to fix a problem that had not existed previously.

We would like to request a reimbursement from Canadian Tire of the cost of the diagnostic ($143.01) as it diagnosed no problems and resulted in our van breaking down an hour later and having to go to another mechanic, as well as the cost of getting the lights fixed ($305.13) as this problem was caused by the mechanics at Canadian Tire.

I would be happy to provide more details on this and can be reached at [protected].

Thank you,

Kathleen Hare

Ron was very dicriminative towards us. We had toaster oven that needed to be returned and we misplaced our receipt. The girl at customer service told us that we wouldn't be able to rerun the oven unless we had a receipt. We understood but wanted to know if there we any exceptions. We asked to speak to the store manager. His name is Ron. As soon as he walked towards us he had his hands up... And on a very rude tone said no receipt no returns. He embarrssed my mom and I in front of the whole store... He kept implying to us that this toaster was brought from else where not was being returned here which was not the case. He said Canadian tire is at a "loss" because of people like you. His tone was very rude snd loud. I can't believe someone like him would not know what "customer service" means.

My husband, two year old, nine day old baby, -and I went into the Capilano Canadian Tire to purchase paint on August 8, 2017 at noon. We entered the store, and a staff member called me back to the counter. She stated that I could not bring a back pack into the store (there was a sign) and she would need to store it behind the counter. I informed her that this bag was a diaper bag for my children and had bottles, diapers, snacks, and other supplies for my children. It is also used as a purse and holds my debit card, license, and phone, so that I do not have to carry more bags. She stated that she was sorry, but her boss had asked her why she had not stopped me immediately upon entering the Canadian Tire. I gave her the back pack, but decided a minute later that my family and I should leave. It would not be a successful shopping trip if either of my children needed food, water, entertainment, a quick diaper change, or if the nine day old spit up. I understand that this policy is probably to deter shoplifting, but making paying customers shopping experiences negative ones, is not accomplishing this goal. Perhaps investing in more security or surveillance would be more productive. We live close to the Capilano Canadian Tire, and have been there many times before, but we will not return. I would hope for an apology and policy change at this store. Thank you.

My sister was at Canadian Tire Auto service at Hwy 17, Deep River for C package Rust Proofing only. They replaced my cabin filter and when my sister noticed in invoice. She said we did not ask to replace cabin filter as I have replaced a day ago which was purchased from Canadian Tire Pembroke, ON.

Technician did put back my cabin filter, but it was bursted as he pulled. Moreover technician had broke me box connector and lost two screws. When I went to complaint he refused to replace broken part.

Never ever go to any canadian Tire Auto Service.

On august 2 2017 i came in to return a defective plumbing tools . I i was quickly engaged by manager daniel at your strathroy ontario location stating that i can not return defective plumbing i had purchased 3 days earlier . I explained to him that the one sec plumber that has 28 uses only gave me 3 uses . he said he doubted that i asked if he was calling me a liar he shrugged his shoulders . I have spent thousands of dollars there and will only go back there if i have exhausted all other avenues he said he didn't care . This guy is a menace to your company .

I visited Canadian Tire Mount Pearl today to purchase some items. As I was checking out the girl on the checkout was very nice and helpful as well as the nursery workers who were of great help. Unfortunately, an extremely rude aggressive young woman that was standing for customer service came out to override the cashier which is fine. However she started raising her voice in very rude manner that some of items which were soil are not the sale price as it was written on the pile and as stated by the garden centre workers. After she was done talking and looking us up and down as if we were some thieves or the cashier is stupid or something she ran to what I assume a manager who seem to have told her that this is the sale/ clearance price. I am a frequent shopper at Canadian Tire and this is the first time that I have seen such rudness and disrespect. despite the fact I forgot to take her name she is easily regonizable having a pony tail and the only one at customer service at 12:46 pm which is the time stamped on the receipt. Though it might seems that is one person fault if the store is tolerating this kind of behaviour then there is no point shopping there. As a loyal customer for the past 27 years I thought I would bring this to the attention and hope that the store work on instructing employees not to be behaviourly or verbally abusive to customers. The products offered are offered in many other chains so if loyalty to a store is broken it might not have an immediate effect but as a head of Reseach who is managing files and people I am certain it will have a long term impact.

Good morning - I just had a terrible experience with the Service Department at the Trenton, ON location.

My vehicle had been brought in for a brake inspection. Knowing that a rotor and pads were due, I authorized them to conduct the inspection (and assessed a fee). I received a call shortly after stating that they recommended 2 rotors, 1 set of pads and a caliper - again, I authorized the work to be conducted. A few hours later, I arrive to pick up my vehicle and was extremely surprised to see a huge increase in the cost of additional services. I was not pleased.

To add to the frustration, there was a power outage in the store and they were unable to do any transactions to close out the file. The gentleman "Mike" behind the counter was not willing to comprise in releasing my vehicle to me: I offered to leave my licence and ID with him and return in the morning for payment (telling him that this is a small town and with my ID he would be able to have the authorities locate me promptly). I was told to go to a bank machine and retrieve cash: my response was "How? You have my vehicle". Amazed that he could not grasp that I had no ride home or to return next day to work as well. This is the second time this season that I have dealt with him at the counter in a non productive manner. At that point, I requested to speak with his supervisor/manager. This is where the tables turned to a positive experience.

"Darlene" arrived and heard the situation - within minutes, she had arranged authorization from CTire for payment and release of my vehicle. Extremely understanding and rational - perfect example of customer service!

To summarize, the mechanics performed a brake job as requested and "Darlene" was great with her customer service example for all to follow. As for the Service Department desk: they once again were not accommodating, rude, condescending and I would recommend that they receive more customer service skills training - however, I highly doubt that will take place.

I hope the staff read this review (probably will be dismissed anyways and fall on deaf ears).

I am writing in complaint of the manager of the Auto Service Centre, Kelly, at the Surrey Central location, of having poor customer service skills and an inability to perform his job duties in a responsible manner. I suggest you to fire him because he clearly does not care about his job or care about his customers. He has a poor attitude, is rude, looks down on customers and appears to be lack even the most basic auto service knowledge. As a manager and front line service person, he represents Canadian Tire in an extremely pathetic and terrifying manner. If this is how all Canadian Tire employees treat their customers, you will surely go bankrupt soon.

On June 11th I came into the Olds AB store to purchase a bike for father's day. I picked out a bike that was grey & blk and was on sale for $199.00. I had assistance getting the bike down & once at the cashier I was told it was not on sale & the price was actually $699.00...I went back to grab the sale tag from where the bike was to show staff...I asked for a manager...I explained the situation & he stated it was a mistake that staff forgot to pull the sale price...the only thing he offered was to give me the next sale price of this bike which ended up being more than the $199.00...I wont forget the once over look I got & his response out loud for his staff to hear..."I'm not giving u that bike!"...I told him I refused to shop any futher at any Camadian Tire stores...I then left to a competitors store & purchased a bike! This clearly is not the way to do business!