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Customer Service

+1 866 746 7287 (Online Customer Support)
+1 800 387 8803 (Corporate Customer Relations - English)
+1 800 565 3356 (Corporate Customer Relations - French)
+1 888 727 7478 (Canadian Tire Roadside Assistance)
+1 800 459 6415 (Options MasterCard)
+1 800 226 8473 (My Canadian Tire 'Money' Program)
PO Box 2000, Station Main
Welland, Newfoundland and Labrador
Canada - L3B5S3
How does Canadian Tire work?

Canadian Tire Corporation Limited is a Canadian retail company which operates in the automotive, hardware, sports, leisure and housewares sectors.

How can I contact Canadian Tire?

Via email :  [email protected] , [email protected] , [email protected] , [email protected]

Via phone :

Online Customer Support:

+1 866 746 7287

Corporate Customer Relations:

English: +1 800 387 8803
French: +1 800 565 3356

Canadian Tire Roadside Assistance:
+1 888 727 7478

Options MasterCard:
+1 800 459 6415

Triangle Rewards:
+1 800 226 8473

By Mail: PO Box 2000, Station Main Welland, ON L3B 5S3

What is the return policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.

Valid photo ID may be required.

What are the payment methods?

Canadian Tire accept Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express.


Where is the company located?

Canadian Tire are located in Mississauga, Ontario (Full address - 6670 Meadowvale Town Centre Cir Mississauga, ON L5N 4B7)

Is Canadian Tire a legitimate business?

Canadian Tire have been around for almost a century now so they are no doubt legitimate, but their customer service should definitely work better at resolving customer complaints!

Complaints & Reviews

return/exchange policy

I purchased a bicycle from Canadian Tire which I rode once for less than 4 kilometres. After riding the bike...

blatant return dishonesty

Bought a mastercraft belt sander which turned out to be crap. After waiting in line for half an hour in the...

hitch installation

Yes, I am pissed about Canadian Tire's Preston Crossing Auto Service Centre. Wouldn't you if you...

car held hostage

My Car is currently being held hostage at the South Canadian Tire in Lethbridge, AB. I took it in to get a...

horrible tire service

I went to store #425 to have my tire repaired, the mechanic did not put the hub cap on properly, it fell off on my way home. I contacted the store and spoke with Kevin he said he would have a new hub cap for my car on Tuesday.

Called Tuesday and got yelled at by another employee telling me the car showed up at their garage without the hub cap. He was extremely rude he actually said the mechanic reported the hub cap missing when the car arrived, they reviewed their surveillance tape and actually did see the hub cap on my car, caught themselves in their Own lie. They still continued to say it was my fault for not verifying their work, so im supposed to check the oil pan plug after an oil change? this does not make sense.

It is unbelievable how in this economy CTC treats customers this way, the auto employees at this store are rude, obnoxious and totally unwilling to make a situation right.

Regrettably my business will go elsewhere and not to store #425 or any canadian tire.

  • Mm
    M.M. in Edmonton Nov 30, 2009

    I went to the Canadian Tire on Kingsway Ave in Edmonton, Ab to have my son's car looked at after he had slid on ice and hit a curb. First the woman at the Service counter told me I would ahve to have the frame straightened and wouldn't even look at it. When they agreed to look at it the mechanic said it needed a new rim, control arm and strut. He had he would source a used control arm, it would cost a lot less. I agreed and he said they would call the next day with the price. By the time they phoned a friend who's a mechanic said he would do the work. I told the guy when he phoned I changed my mind and could I still get the parts? he spoke to someone else who I heard through the phone say "tell her to get her own god damn parts ! ". I told the guy on the phone that I had heard that and that wasn't very professional of him. I asked what the other guys name was. The other guy wouldn't come to the phone. I picked up the car and the parts later that day. My mechanic told me I didn't need the strut and the control arm was for the wrong side. They got me the other side but it was missing a part. They tried to tell me that's the way it came however, the first piece was all there. So I ask to speak to the Service manager, who turns out to be the guy that made the rude comment ! He said he didn't say it to me, intimating that it was ok then. He came up with one excuse after another never offering an apology. I have never had such poor or rude service in my life. I will never take another car back to them.

    0 Votes

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very very poor customer service

I am still trembling. Just off the phone with canadian tire financial fraud or abuse department I can't believe how rude that representative was! My card has been abused by bell, which is another company I would like to complain later, since I don't know when, I can trace down all the way to december 2007. There has been an mytery every single month. From december 2007 to may 2009, there are more than $700 change from bell which has nothing to do with me. Called bell and they said they didn't change to my account I have to speak with the credit card company. Here are my story with canadian tire financial customer service:


Despair I had to wait for more than 15 minutes before the first call was picked up, I got hung up right after it was transferred,. Dial the number again, another 15 minutes waiting, then the first representative wasn’t talking very nicely, but at least tolerable. Then the phone again had to be transferred to another representative of fraud or abuse department. Here the story really began. First she told me change the card number or even cancel the account won't help. Then, she blamed me not after bell but canadian tire finical. "it's bell change you and not us, why you're calling us. You should be after bell." "when did you talk to them?" "you should call them tomorrow" when I asked her why the transaction can't be stopped if I cancel my card. "no, if you cancel it today a new account will automatically create and all pre-authorized payment will still go through" "but I didn't pre-authorized them!" what a joke!!! You cannot stop the card once you are with them.
I applied their card to save gas bill. Guess what, I have about $700 non - mine transaction, from bell canada since december, 2007. I don't think I have save even half that much on gas at all. From now on I will stay with the big names. Bad customer service is canadian tire's tradition. It is everywhere within their cooperation, the store, the auto service, and now the credit card. I will never have anything to do with them ever again!!!

I hope I can still sleep without nightmares.

  • Lo
    Lost May 14, 2009

    Just to add some detail: When I ask the rude represatitive to give me her name, she didn't want to give me her full name. She said her name is "Sue". When I asked if it spell s-u-e, she hesitate for a second and then said yes. Then wehn I asked her last name she said for SECURITY reason she couldn't give me her last name but told me the initial is B. She was yawning over our conversation. I understand it was a night shift. And people gets tired at night. But I think at least she could say sorry or excuse me.

    Anyway, my suggestion to all Canadian Tire Financial users is: Get out of their service before something happy to you, otherwise it would be too late.

    0 Votes

generator that didn't work

Last night l took a Generator back to the store l bought it at with receipt and packaging because it didn't work and l wanted to be refunded my money. The store manger came to deal with my complaint. He first of all questioned why l was returning this product when it was purchased in Feb. Why if it didn't work l didn't return it sooner. l purchased the unit when it was on sell. l put it in my basement till racing season started. My husband took it to the race track last weekend. He started it and it ran for a second. That was it we couldn't get it started again. The next day he tried again. It would not start. He emptied all the gas out of it so it could safely be returned to the store. This store manager had his mind made up he was not going to refund my money. He told me l voided my warrenty by putting gas in it. l asked him how he expected we find out if it worked or not. This manager was arrogant. He persisted in stating l was not getting my money back. He told me he would have it repaired. l told him l wasn't interested in repairing a brand new product that l just wanted my money back. He had me so upset. l regret to say l will never step foot in that store to buy another product again. We are in the construction business and racing circuit, my husband goes almost weekly to the store to buy products, We will purchase elsewhere, and l will be sure to share my story with everyone l can.

horrible service

I will never ever shop at canadian tire again. They are absolutely horrible. I purchased a bike there on april 8 (Before the easter long weekend). I rode it once around my block and discovered that it shifted very badly. This was not really a huge surprise considering that it's a $100 bike (Supercycle 1800). So today (April 13), I went back to the store with the intention of exchanging the bike for a better one (I was willing to upgrade to a more expensive brand). I was told there are no refunds or exchanges on bikes!!! The cashier and the supervisor were absolutely rude and unsympathetic so I asked to speak to the general manager. The supervisor called him saying, "the customer wants to go over my head. Can you come deal with her?". Lovely. Anyway, so the manager came out and like the supervisor before him, told me, "you should've ridden the bike around the store if you wanted to get a feel for it." I asked him if he thought it was reasonable to ride a bike up and down store aisles and if he thought that would really give me a good idea of what a bike was like. He just shrugged and started to walk away. So I said, "this is how you stand behind your products?" to which he responded, "we have warranty service". As if any kind of service will turn a crappy gear system into a good one. So i'm stuck with a $100 piece of junk. I will never shop at canadian tire again - I wouldn't care if it were a life or death situation, that store will never receive another dime from me.

  • As
    Ashley Jun 15, 2009

    They probably don't really care since you are only one person who only spent $100 on a cheap bike. Sorry about that though. Guess you'll be sure to try things out before you buy them from now one. Lesson learned the hard way - I hate when that happens.

    0 Votes

poor service/return policy

Last summer, I bought a Simoniz 1750 pressure washer on sale. The very frist time I went to use it, the gun...

e test

As a tax paying citizen of Hastings County I work hard to help support, provide for my family and feed my...

tires

Well i got 4 new tires on mar21/09 $475.00 had a flat on mar 29/09 took the tire to clayton park store the service guy said it shouldbe replaced there was a slice between the tread .he also said quinpool rd store had the tire as clayton park store had no stock . but the quinpool rd store would not send a tire over so i took the tire to them . well come to find out since i had the tire installed on the rim at a service station by my house then ballanced at canadian tire after .there was no road hazzard on that tire i cant belive that . well im going to remove the tire go elsewheres buy a new tire and canadian tire on quinpool road will never get a cent from me again and ill keep telling anyone i can of how they are with so called customer service lol what a joke that store is .

  • Ne
    NEVER CT Again Nov 06, 2009

    had the worst experience ever at this Canadian Tire garage. I purchased 4 winter tires and held them at home until i was ready to have them installed. I went into the garage last week and had then installed on Thursday Oct 29th. When I picked up the vech I noticed that the air gages were reading that the tires had 31 PSI and my vech needs 38..I was told that it was just the gage that needed to be reset and they didn't know how to do this, that there was enough air in the tires. After taking the vech home and resetting the gage there was still an issue of the readings showing 31 PSI's so I called the garage and asked about taking it in to have the tires checked...Normally I would just have put air in myself but I had nitro put in the tires. I was told to bring the vech in this was the following Saturday...When I arrived at the garage I was told that it would be a bit before my car could be brought in and i was ok with this...after 45 minutes of waiting i asked how much longer it would be as the problem was from a previous service call that I felt the shop should deal with and I was told it wouldn't be to long. In the mean time a mustang pulled up in the parking lot with 4 young boys in it and one came into the garage and spoke to one of the service guys and the first thing i knew he was pulling his car in and they were putting air in the tires...I was angry at this point and went to speak with the service manager..he apologized and had my vech taken in next...after 10 minutes the service guy brought my vech back out and the readings were still showing 31 PSI's and the warning light was on..one of the service guys was out in the parking lot and i asked him if he was the one who checked my tires and he said no...I said the tires are showing the same as when i brought them in and his response was well it must be your gage there has to be something wrong with it...I was frustrated at that time and left ..On Monday I took my vech to the dealer and when they checked they said none of theses tires have the right amount of air in them and within 5 minutes they had them filled and all warning lights went out...I am sure that Canadian Tire didn't complete the job right the first time when the tires were installed and to make it even worse I believe that when i complained about the waiting the second time that my vech was simply driven in to quiet me up and it wasn't even looked at... this is very childish and irresponsible service from an organization...Canadian Tire certainly had no problem taking my $800 for the tires and then another $75 to install and balance them...but once they have your money don't look for any service... all this to advise others that if you use Canadian Tire you certainly take your chances...Even though they might be convenient ...i certainly will never be using them again

    0 Votes

arbitrary increases in interest rates

We all know many Credit Cards charge abhorrant interest rates. But Canadian Tire is the worst of the lot...

bad repair

I stopped in Salmon Arm because my SUV stopped running. The closest thing was Canadian Tire. The checked the...

damange to engine auto repair

We brought my Dad's van in to Canadian Tire at Rylander in Scarborough 4 weeks ago... Problem: No heat...

fraudulent auto service

I bought winter tires from Canadian Tire and had them install them. When I got the bill there was a charge of $7.95 per tire for a new valve stems. My vehicle is a 2008 Grand Caravan with about 10 000 km on it. I asked about the valve stems and they said on the tire course they took, some guy said vehicles with tire pressure monitoring systems should have the valve stems replaced every time the tires are mounted on the rims.

I called the service manager at my local dodge dealership and he told me that is absolutely false.

Another reason why no Canadian Tire mechanic should ever touch your vehicle!!

  • Re
    revos Jul 02, 2009

    I second that...don't EVER go to Canadian Tire to fix a vehicle, that is basically a death wish.

    0 Votes

fraud and scam

We were in need of new tires so we got our two back tires changed at Canadian Tire. First issue was I had to wait from 5:00 p.m. to 8:30 p.m. to get the job done which I felt was too long of a wait when I was told it'd only be an hour. Then a few days later, my husband drove the car down a main street over a bridge when the rear tire completely fell off. Luckily he ended up in the other lane with no on coming traffic. Sad to say, we were not thinking (we were getting married the following day and had a ton of errands to run for the big wedding) and called Canadian Tire instead of Manitoba Public Insurance. Canadian Tire offered to have the truck towed to their shop where they 'diagnosed' the problem that someone tried to steal our tire and thus a bolt was missing and that was the reason why it fell off. I don't believe that for a minute given that our truck was an older 1997 rusty truck. The rims on the tire were scratched and rusty. Also, it was the older tire that was switched to the back as it still had some 'life' in it.

I say if you want to get your car done right, take it to the right people/mechanics!

  • Ca
    camaro92 Apr 18, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I'm sorry but something doesnt sound right here.. No tire wheel would fall off before you would even feet the wheel wobbling..

    0 Votes

getting fired

i had goten a work order for a tire repair on a 2008 Volkswagen suv in the shop we have too tire Manichean one of steel rims and another for expensive rims i was using the plastic tire machine 1st too remove the tire but the machine had got stuck in the rim. i asked the managers son "David" to help me his words quote" why are u using that machine its a piece of crap use this one" as he takes it off the other one too put on the steel one the same thing happens it gets stuck. He had grabbed 2 pry bars too get it unstuck but for him pressing the rotation button he had scratched the rim. customer had asked if i wore a seat cover in his car and i told costumer i had put a floor mat sir but no a seat cove for i haven't worked on a car all day so my uniform was clean i had been upstairs the whole day with no work. my other manager branice had told me im so mad at u for not waring a seat cover i cant look at you get out of here so i too her words and went home for it was 20 min form home time.as i come in the next morning my boss Joe taveras try too tell my im suspend an could be fired for his son scratching the rim i sead that not fair and how come im getting in trubble for something i didn't do as for back in the year another worker Alister had seized a moter by dubble gaskiting it and he got a pat on the back n don't worry. as for me a scratch on a rim and im fried please what kind of people work at Canadian tire. I think this is ridiculousness and if anyone can help me il'd appreciate it.
thanks. Eric Garcia

  • Ca
    camaro92 Apr 18, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Christ! how old are you? I can't understand a word you said. Perhaps you could try a spell checker!

    1 Votes
  • Mi
    mikey1987344 Apr 08, 2013

    quit that job its a horrible place to work

    0 Votes
  • Mi
    mikey1987344 Apr 08, 2013

    canadian tire hires absolute ###s and thats there work force many people boycot that bussiness because of it absolute atrocious customer service. the most common saying around the shop is 'we dont do that here' or 'it cant be done' we have this one service writer that is a complete ### to the customers and staff. and has been there for 12 years dont know how when you scare away about $3000 worth of bussiness a day i wish i could get this clown fired. thinking about calling head office and saying he drinks on the job and have a couple of customers call in saying he smells of booze that might do it lol

    0 Votes

deceptive service

My 2003 Dodge Grand Caravan was not delivering heat to the interior. Took vehicle to Can. Tire Waterloo for diagnosis. They wasted an hour of my time and told me they would need to flush the heater core with CLR to clean out possible debris to the tune of $170. I did not have time for this, so I took the vehicle and froze the rest of the day (-20C). Later looked up "Grand Caravan no heat" on Google and found many hits related to low coolant levels. I opened the radiator to check level and found that the rad was only half full. I filled it with fresh antifreeze and voila, we have heat.
So, they wasted an hour of my time, charged me 50 bucks, and didn't even open the rad to check it. Then they want to hose me another $170. I will NEVER go to "Crappy Tire" for service again.
A very disappointed ex-customer.

terrible customer service - incompetence and aggressiveness

Complaint to canadian tire, hunterhorn drive, calgary


On august 23 – 2008 I dropped a tire for repairing on front-right side. It was only deflated. Next day I came back for picking-up the tire and I went to black diamond, where I stayed one month to work. Next day I installed the tire back on my car and my steering wheel vibrate a lot. I couldn’t come back right away because I was very busy to my job in black diamond.
One month later I came to canadian tire to tell them they forgot to balance my wheel … they check it and they said : “yes it wasn’t balanced”. After that my tire didn’t vibrate any more my steering wheel …
Now I ‘m asking you how is that possible to pay for repairing and balance my tire, and actually to not balance my tire …?
On december 19 – 2008 I came again to canadian tire for a different tire, on rear-back side. I felt a big hopping (Jumping) on my rear side of my car … I dropped my tire and I came back on december 21 to pick it up. I asked that person if it is something bad and he said “ it’s all right now …”
I installed it back on my car and … I felt the same big jumping … nothing changed …!!!
Next day, on december 22, I came again to canadian tire to ask what is happening …
I met mr. Wane and I asked him why my tire it is not fixed and why they said “your tire it’s very good now? “
He said “it’s not our fault and maybe it’s something wrong with your car …
I said my car is good because I changed that “jumper” wheel with a different one and everything it’s good, no hopping …
I asked him why they didn’t check better my wheel and to tell me cannot be fixed?
In that moment he became irritated and he told me “I have to deal with many people in every day, I am exhausted to explain to everybody …
I said “ i’m computer technician for a big store in calgary and i’m dealing like you with a lot of people in every day, and if they have a complaint I have to explain them why and how ….
He became nervous and said : “ i’m not coming to your job to tell you what you have to do!! “
I said : “ if we cannot fix a computer we are not charging any penny and we explain why that computer cannot be fixed …. We never charge for a bad work like you, and then to lie that everything it’s ok … “
And anyway I never been nervous with a customer like you …
He started to talk loudly with me and he asked me if that tire is installed on the car …
I asked him why he is more nervous than me and why he talk louder that me …
In the next moment he said “ get lost “ and he left me slammed the door hardly ….
I was shocked … I never seen something like that in canada …!!!

If I would be only half rude, nervous and impertinent like this guy I would be fired immediately
I cannot understand how you can have this kind of employees, incompetent and aggressive … this non-educated guy should go work hidden in a warehouse, not to work for you in a customer service position …
I think your standards and requirements regarding hiring people are very low …


Theodor stoica december 23 - 2008

  • An
    Anthony Erickson Aug 27, 2009

    I have been in that store a couple of times and it always looks terrible. The service is horendous and there are never any cashiers on. I shouldnt have to go through the machine checkouts if I dont want to. I will never shop at that store again.

    0 Votes
  • Ja
    Jamiej Dec 06, 2010

    I had the worst experience trying to return anything especially at this Canadian Tire location. They go out of their ways to tell you why they wouldn't be able to return the product. Now the latest excuse is that the product has to be in its original, "unopened" package. I have never heard of this ridiculous policy. I understand some people abuse the 90 days return policy, but I only bought the product two days ago. After wasting 15 minutes arguing with them, they finally accepted the return, but my name is blacklisted in their computer. But it's okay, I am never going to return to the Hunterhorn Canadian Tire anytime soon. There are better choices out there.

    0 Votes

[censor] service, 3 days to change a battery

Took my car to Canadian Tire auto service, need a battery change. The guy took my key and asked me to leave...