Canadian Tire
Reviews and Complaints

I made an appointment for 5:00pm to change my tire. I came on time for this. I was advised that there was a long queue but the staff guaranteed that it will be finished at least before the store closes at 9pm. I know the store will close at 8pm but I assumed they would extend bec of the long queue. She promised to call me at my mobile number if there's anything they need to inform me regarding my car. I came back at 8:05pm and they were closed and they did not change the tire on my car. Luckily, I saw 2 staff coming out of the store and inquired about my car. They had no idea at all bec they work from other department. They helped me at least get my car key back otherwise I will be leaving my car outside their store. Canadian Tire did not even bother call me at my mobile number when they could not do the job. How irresponsible and insensitive company. It was cold and had blowing snow in winnipeg. I don't see any reason why a phone call was not done at least ! I had an appointment and not just walk-in. What's the use of having an appointment if you cannot deliver a service !

I would like to file a complaint for an employee at your "Parts" section near the automotive centre.

Thursday (November 2, 2017) around 8:30pm I was at your Canadian Tire location in South Edmonton Commons, Edmonton AB. I was with my boyfriend looking for a small heater for his van. There was one employee (who I later found out is named Matthew) who was in the aisles talking with two friends. Eventually after having no success looking ourselves I asked him where we could find one. He said "I don't know, maybe try aisle 6". I searched the aisle completing before returning to him, and his friends, and saying "There is none in aisle 6" to which he replied "i don't know, we might not have any" so I said "do you sell them here" and he said " i don't know man". And resumed his conversation with his two friends (one female, one male).
After this I was very frustrated. We ended up going into the "parts" line up which was quite long and there was only one person working consistently and then another younger guy who would ring someone through and then leave for an extended period of time. It was an exhaustive wait - with about three customers ahead of us it shouldn't have taken that long but the one person who was consistently working was helping an older woman.

Eventually a young man comes up and logs in to serve people - Matthew sees the line up and says to the young guy who just signed in (whose name I found out was Caleb), "I'm going to do face" with another employee.
Caleb asked him to come help at the cash since a log line had formed (at least 8 people). During this time many employees, including a manager, had walked by noticed the long line and did nothing to sign in to do cash, apologize for the wait, or offer to help if someone just had questions.
Caleb asked Matthew to come help to which Matthew said something to "you got it" to Caleb and kept walking. Caleb then left and followed Matthew and eventually they both came back and Matthew was muttering to Caleb "if you just did your job ". Matthew was incredibly rude not only my boyfriend and I as customers but he was blatantly rude to Caleb. It was disgusting to witness. We asked Caleb if he knew of a small heater and he left the cash and walked us (quickly) right to aisle 7 where it was. He was super kind and efficient and composed despite Matthew being disrespectful.

My boyfriend and I both were 16 at one point and worked jobs (he at Canadian Tire and me at Tim Hortons) and we know what it's like to want to socialize with our friends and coworkers but we ALWAYS put customers first. This Canadian Tire is notorious for being slow especially in the parts department. It is very frustrating to be standing in line to ask a question to see several employees rush past you and not address you at all.

We choose to go to this store because it is large but I think we will prefer smaller stores that offer better customer service and efficiency.

I was purchasing wiper blades. The handy guide said there was 30+ in stock but none on the rack. I went to the automotive counter to inquire if they had some the two young people working the counter continued their conversation finally they acknowledged me so I asked if they had any 22A Bosch Icon blades they said they had none. The handy guide said they had some neither one checked. So I figured they were right. I went to look for different wipers also not on the shelf. I went back to the automotive counter this time a more senior person was there she looked up the original wipers and imagine that they had some. I said to the other two next time you should go look because you do have some. They said "don't be rude" I walked away. I spend lots of money at this store. Totally un expectable. I did buy my wipers. The store is located in Olds Alberta. I was there at 5pm on November 4 2017

I went to shoppers word location and want to buy Vacuum cleaner [protected] on clearance for $89.99 as per website price . I visited store to purchase the item yesterday evening Saturday Oct 28, 2017 but they advised that they don't have in stock and lets see if another store have it and they checked in the system and mention that George town Canadian Tire store has two in stock and we called immediately to Georgetown store and request to ship to Brampton store and they mention that sorry, you have to come and pick up from George town . Today morning Sunday I drove all the way from Brampton to George town and they refused to give me for $89.99 by saying that our store is different while Carrying the same name Canadian tire... cannot digest that. Then I refer about the one day before conversation and mention that why their wasn't proper disclosure about the price . But they don't want to listen. I am a Layman and I assume that all stores are same as other franchise. and policy is same and price should me same at all locations .

Dear Canadian tire, I am presently hired as a store commis located in Gaspe. I loved my job until recently. We have a serious shortage of employes and each one of of is doing a job alone that requires a minimum of 3 to 4 people. I have been in charge multiple times of the tool section, the quincaillerie, sports, kitchen and seasonal all at once due to a lack of employees. I have asked recently for a pay raise or for them to find another employee to help and none of these demands have been met. I have been feeling overwhelmed at work and very tired to come home to my kids after work. Due to this I am considering giving in my 2 weeks because I feel no support at work from my managers. Hopefully this letter will fall in good hands and make some serious changes needed in the Gaspe Canadian tire. Many clients have asked me already; how do I handle so much. My answer is; I like a job well done. But my envy for success is diminishing and do not feel like making anymore improvements in our store.

On 17 oct 2017, I ordered a wheel for a winter tire.

Order details
Order id: [protected]
Order status: in progress
Order date: 2017/10/17

Your order
Pay & pick up
Pickup store selected: fredericton, nb
Please wait for your ready for pickup email before proceeding to the store.
In progress
Unit
Price total
Price *est. Pickup
Time
2015 mercedes-benz c300 4 dr sedan 4matic
Touren tr60 3260 - 4
Product#[protected]
Qty: 1
$219.99 $219.99
Sunday, october 22

I was supposed to receive it on oct 22 2017 at the fredericton, nb store. As a result I booked an appointment for oct 27 for my tire change, assuming my new wheel would be here.

I called the store the other day, they had no way of knowing (south side store in fredericton, nb on smythe st) the status of my order.

They told me to call canadian tire online, where I placed my order [protected].)... I called the other day, around 2 days ago.. They said they have no way of finding the status of my order, they could only say it was in progress...

This is not acceptable, my order, paid, was supposed to be here on oct 22. I have scheduled an appointment for this friday and I have no clue where my wheel is...

Please kindly confirm the status of my order, other wise I will request a refund.

I have a scheduled appointment for this friday in fredericton and need this item..

Thank you.

Hi tonight I called your branch located in 2221 Boulevard Angrignon ville Lasalle, QC H8N3E3 and asked if you can give me an appointment for fixing my flat tire now ? They said yes and I said I will be there in 15 minutes. I reached out there in 15 minutes under rain and flat tire but they refused to fix that and said we serving who came first and we can't give you services! I reminded him we talked and I gave my name to you! So I am really frustrated and nobody taking responsibility. I'm really disappointed and asking for formal apology of your branch.

I went to canadian tire store located at4650 Sheppard Avenue East and asked for battry for 2014 Hyudai Accent 4 door . The customer service person gave me an invoice and asked me to pay $207.91 to cashier and bring back receipt. I paid the amount and took the battry and went to mechanic. The mechanic told me that this battry is too big to fit in your car. After that I went back to canadian tire store and complaint about the battry and asked for replacement or refund but the sales manager (Sugan) over there said you lie to us as your car is 2013 not 2014. I showed him my ownership paper that indicate 2014 but he said sorry we cannot replace or refund.

This is just a little bit of the whole 4 week ordeal! Took my truck in to have my tires replaced! Said I needed upper ball joint's and wheel bearing before they would warrantee my tires. Took my vehicle somewhere else to have it done. I brought back my vehicle to Canadian tire to have my tires installed. Then they tell me now my bottom ball joints of gone. So I buy ball joints from a different company(perry automotive) have the same mechanic put them on, Bring back my truck to have the tires put on then they tell me that the ball joints were not done correctly. So I have them call and talk to Perry automotive were I bought the ball joints for them to explain the new balljoint that has been out for over a year. Once the license mechanics were told that the balljoint was correctly in! ( I took my truck there at 930 am and was told that it would be 2.5 hours! My truck was not done till 420pm) they then said that my control arm the camlock was put on backwards, so mechanic number 87 decided to switch it around and left the nut on my control arm loose. So I called and spoke to Alex to book an apt to have my truck looked at! Because my truck did not crunch and bang like it did after i left Canadian tire, he was rude and said it wasn't them! Well I had to wait 5 days to get my truck in and then the good mechanic Nick was very honest and told me the upper arm was loose! And the alignment (paid for) that I had done the day I had my tires put on was not even done correctly! So for 5 days I drove my truck not knowing it wasn't safe! I drove on the highway with my family! Very scary to find out! Alex denied them doing it! But Mitch was very helpful and made what he could right! Now the owner David Beaton has given me a letter stating I'm not allowed on the property! Why is that? I have know idea! They are the ones that put myself and family in danger with their bad mechanic! The only person that apologize and was sincere was Mitch not the managers or the owner ! So I have contacted Canadian tire head office and talked to Derek Dalecourt and he said there is nothing they can do about the issue! Also agreed that any nut left loose would be very unsafe! But told me that they are closing the case and basically move on!He did apologize, but I feel it was just said to [censor] me up! I find this very wrong and hurtful that they're just sweeping it under the rug! Also Canadian tire did not put into their System that they did turn the camlock's around on my truck and Canadian tire did not tell the head office about them touching my camlock's and blaming it on my mechanic. Which I was told by Mitch it was being done and that's why I was still waiting and didn't get my truck till 420-ish.. I find their Computer system doesn't keep track of receipts or work they have done, which I find a little shady and not right . I've had major anxiety because of all this!

In the Auto service deparment I was spoken to very rudely, by a young man named Jarod. I did not appreciate his costumer service, while I was asking for tire prices. In my oppinion this was a simple task, and I should have been treated with more respect as I was only trying to educate myself.

Please provide better training to your staff. Costumer service in key.

Arrived at Canadian Tire Store in Brantford. I stood at the customer service counter. There were two staff, one I believe is the manager of customer service the other a young women. Both of these staff were present on my last visit and would not accept my cash payment on my store card. They were very unpleasant and lacked empathy. On this day I was not greeted by either employee I was just left standing there. Then finally asked if someone could assist me. The young woman stated she did not think I was ready. I stated I was and it would be good to be acknowledged and asked. This was met with “I do not have to provide any service if you speak to me rudely”. She stated “I deserve respect and you need to treat me that way”. She threatened again not to accept the return I had. I told her it seemed she was being rude and maybe that was related to my last visit to the store. She stated “I don't even remember you”. I stated that she was not very pleasant or helpful that day either. Her response was “we do not accept payments without the credit card”. Obviously she knew exactly who I was.

The manager who had been listening supported her employee stating I was rude. All I had done was ask for assistance, I was the only customer at the counter and there were no customers in line. The young woman then spoke to me abruptly and angrily stating I should hurry up and insert my card. She aggressively pushed a papeer to me and was rude in requesting my signature. This behaviour all took place in front of the other staff (customer service manager?) Apparently it is fine to speak rudely, threaten not to assist customers or allow a return at this store. I am appalled at the fact that this rude young woman works with people at all let alone in customer service.

How can this behaviour be acceptable.

I would like to say that your customers service was the absolute worst I as a consumer have ever experienced.

Everything was going well up until it was time to pay for my service.

First the automotive attendant processed the wrong bill and if it were not for my honesty I would have walked out of your store with a $61 bill instead of a $611 bill.
I pointed this out to the service writer at which time she then noticed that this was not my vehicle.
After waiting another 10 minutes which was still no big deal, people make mistakes. I then attempted to pay my bill with MC and was prompted to scan my CT money card. The service writer then said I don’t need to do this because if I use my CT Gas Advantage MC I will receive 10x the points. I then responded with “are you sure?” She replied “yes.”

Well she was wrong, I pointed out on the receipt that it said “you could have earned $21 in CT money” with that purchase.
When I pointed it out she than directed me to customer service and I still was not irritated because again, people make mistakes...

Upon arriving at customer service with my 6 month old daughter who has been very patient as well up to this point, she started to get a little irritated as babies usually do when they are stuck in the stroller too long.
I was met with a very helpful young attendant at which time I had voiced my concerns about the CT money to her. She replied “I will have to ask”one of the 2 senior ladies conversing at the other end of customer service.

Upon explaining my situation to the senior associate she tells me that “I will have to go back to Automotive and get the whole thing voided and reprocessed.”

I was not having this, my daughter has become more impatient and I was not willing to travel back to the automotive department who had one attendant at the time and customers waiting. I replied “no” someone will have to take care of this for me, I am not willing to do this back and forth thing. She then throws her hands up and mumbles something under her breath as she turns to walk away from me.

I at this time, reading her body language and trying to decipher what she has just said to me, I decided to say “don’t worry about it, you throw up your hands and walk away from me”as I am trying to deal with the situation calmly with a baby that’s ready to leave.

She then with a surprised look says “sir, I’m going to talk to the manager” who was standing right there and witnessing the entire incident and had nothing to say to me or her associate.

The customer service at this store was unacceptable, I than left the store without resolution and leaving me irritated.

This store was in Fort Erie ON

Sincerely
W. Kennedy

Sent from my iPhone

Hello,
I am a customer at candian tire lasalle, montreal. This evening around 6:30 pm i stopped at the garage to put air in my wheels as i saw low pressure tire sign. I drove directly to the garage as i used to do since 2/3 years to inflate my tires. I was faced by a very impolite employee in the garage asked me to go out in a very rude way. Another garage staff came, asked whats the issue i told him i need to inflate the tire and he said ok, the other guy didnt allow him. He said i needed to go to the counter to ask for the service. I said this is new to me as i have never been asked this before. I went to the counter i waited for more than 5-6 min as there were other customers in front. I had to leave my kids in the car during this time. Then the guy from thr garage came in, i asked him isnt there a way to make this faster? The guy on counter told me whats the issue and i said, he said ok we will not give u air, u need to go out and put air somewhere else in ur car.
I am really surprised and shocked from the behaviour of these emplpyees. I was not used to canadian tire employees being rude and impolite. I am sending u this information for ur action and investigation. If u accept this: then this is really bad . I even told the manager on the counter i will report u and he said i dont care do what u want!
Thank you

My teenage son bought a bicycle tube to replace a punctured one; had to return the next day because wrong size. It was a 10$ item and he did bother keeping the receipt. We just wanted to replace it with one that fits. It was in original box and in 100% perfect condition. But Customer Service absolutely refused it w/o the receipt. Asked if I can talk to manager: answer “do not know where he is”. So I left the item with Customer Service in anger, bought another that fits and left the store. The one I left I assume will go back on the shelf paid for by me…..what a shame.
Compare this to:
Home depot, Lowes, Walmart, Rona, etc – no receipt no problem: you get full refund/store credit/full replacement, etc. All these companies will call the manager to come to customer service. I am a supporter of Canadian businesses but in this case. I have had auto parts/service issues and other bad customer service issues with them in the past as well.
Not going back to CT; will recommend my friends not to shop there.

I bought two bike last night from Whitby Store. I was not told that bikes are not returnable. I came out of the store and ask my son just to test the bike in parking lot. There were sounds coming out of it and it was missing peddals. I immediately took it to inside and ask for refund due to being defective. The customer service representative was very rude and she said its not refundable/ replaceable and it has to be repaired. She just handed me over a repair receipt indicating that the company guy will come on thursday and tuesday every week and you will hear from him. Its the third class service i have ever seen and now decided not to go to Canadian Tire again nor will recommend anyone if someone is interested in buying from them.

Took my car in yesterday to purchase new tires and get them switched over. I paid the cost of the tires up front. They told me I could wait around the store as it will take less than 1 hour. 3 hours go by and nothing, I had to talk to multiple people at the counter to finally find out that they broke the wheel bearing on my car and they will have to order the part and replace it at their expense, and that it will be done later tonight. So it was 9:45 and I didn't hear anything from the mechanic shop so I called and they told me it won't be done tonight. So the next morning I called and they put me on hold for 33 minutes to be exact, and they told me my car could be done around noon. So noon rolls and I didn't hear back. So at 4:30 I called back and they put me on hold my 5 minutes and I finally talk to one of the guys behind in the mechanic shop and said sorry but we have lots of people coming in and walks in are more important I have to put you back on hold for 5 minutes. 30 mins goes by and they finally told me the part just came in. So I was frustrated and went and arrived 5 minutes after getting off the phone and they said my cars done and was served with a $975 which they charged me for things that weren't even done on my car. After another battle and another hour i finally received some money back. It was the worst customer service I have ever had and will be telling everyone I know to never go to that store. That will be the last time i step foot in a Canadian Tire. Yet again another big company taking money from the poor.

I purchased 4 led Noma lightbulbs last fall and all 4 have burnt out. They have only been used about 10% of their advertised lifespan . I have been warned not to buy any Noma brand lightbulbs by others for this reason. Apparently Canadian Tire owns Noma now . Noma is ruining Canadian Tires reputation
for quality. I would like a refund/ credit/ gift card / for $16.00 for 4 bulbs at
3.99 each. I will never buy another Noma product . I had previously bought
Noma led Christmas lights that didn't last 1 season. I had thought it was just a freak thing, but after checking online I discovered Noma has a serious quality issue.
Bruce Martin 8 Bridgeport Lane Riverview NB
[protected]
[protected]@rogers.com

In Nov./2016, I purchased 4 Cooper ATW Tires from your Leduc store. At the time of purchase, I was told several times by the clerk that these tires did not have to be changed in the spring/summer as they were a new type of tire and were very good at holding the tread. I even went on line and watched many videos of customers that had bought these tires and were very pleased with them. Shortly before July/2017, I noticed that the tread on the tires were very worn and was very concerned with the upcoming winter. I went into Canadian Tire/Leduc and spoke with the clerk at the counter. I think his name was Scott. He came out to look at my tires and was very surprised at how worn they were. I explained that I only drive on pavement from my home into Devon, AB. A trip that takes approx. 7-10 mins. about 3-4 times a week and 1 trip into Leduc per month for banking purposes. All on pavement. Scott agreed that the warranty would cover the tires and the truck was taken into the shop. At that time I had signed no paperwork and there was no talk about any charges to myself. I am on disability and funds are very important to me...every penny... If there was any talk about charges to me I would have had to call my bank to see if I had enough $$ to cover any charge. I did not call the bank because there was no talk of any charges to me. As far as I was concerned, they were going to put 4 new tires on my vehicle and I was going to be on my way. My vehicle is a 2015 Dodge Ram 1500 with an extended warranty on it.
After coming to pick up my truck, I was handed Invoice #[protected] in the amount of $328.87...I was dumbfounded, very angry. I had to call the bank and go into my overdraft which I was also charged for . I wrote a letter the next day to Canadian Tire/Leduc and has still not her from them. They had asked me what I wanted them to do but I had no idea as I am not an auto. tech. I was hoping Scott or the Store manager would get back to me and offer "something?". Still no answer. That is why I am trying to call you to see if I will get any satisfaction from head office/complaints. If I was told there was going to be a cost of any type that day, I would have rescheduled until I had more funds but having an extended warranty, I called Devon Chrysler to see if my alignment and camber adjustment would be covered, they said they would have been covered under the warranty. Devon is a 10 minute drive from Canadian Tire Leduc and I could have saved several hundreds of $$ that day, August 31/2017. Now I leave this in your hands to see if anything will be done to keep a longtime customer.

Very Sincerely,

Bill Prunkl
Ph: [protected]

A bunch of "yahoos" running the car service center at my local Canadian Tire said I had to replace the entire Muffler because the flange from the muffler exhaust connecting to the resonator was broken. They wanted $450. I called around and found out you can patch the connection either with a "Butt Splice Connector" or welding an insert to repair. Both of these jobs would cost about $100. Very unprofessional and unknowledgeable bunch of "yahoos".

At Canadian tire in Bridgewater nova scotia today. Wanted to purchase a desk chair that was on sale. After looking for a sales rep for ten mins he said he had to go to warehouse as there was suppose to be three in stock. meanwhile 20 minutes later he came back and said had to get help to find. Well 10 minutes later came back and said cannot find. I asked to buy the display but he said not allowed. I asked for a rain check and he said I had to do that at front store. I had to copy the number down, proceeded to front store customer service and that was just a big joke to him. He proceeded to lecher the sales staff over his walkie talkie and said he could not do it and I would have to go back to the sales rep that I was with. This was a nightmare. This is bull crap. Not great customer service and he proceeded to talk very loudly as I walked away I left without the chair and no rain check feeling very embarrassed and upset. I work in retail and if I ever treated a customer like that I would lose my job.