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LiquidCapital
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www.liquidcapital.co.za
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1.1 37 Reviews

How responsive is LiquidCapital's customer service?

1 Resolved
35 Unresolved
Very poor 🤒
We don't know much about how LiquidCapital handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with LiquidCapital and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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LiquidCapital reviews and complaints 37

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Newest LiquidCapital reviews and complaints

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11:59 am EST
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LiquidCapital Service plane is not being paid for

This company is made by demonic engineers they take your money and say they can't service our new car is way over due for a service they don't want to pay for the service yet we paying for the plan this company are thieves we took it for its first service they say we missed the service but it only did less than 15 000 the agent who contacted us gave us some [censored] stories about 45km and 65000 km plan but the don't want to pay for the service plan for 30000

Claimed loss: Liquidcapital doesn't want to pay for a service yet money is being payed for the service plan

Desired outcome: Want to take my car for its 30 000km or they must pay us our money back cash to service the car

Confidential Information Hidden: This section contains confidential information visible to verified LiquidCapital representatives only. If you are affiliated with LiquidCapital, please claim your business to access these details.

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Update by Jonah Munsamy

Still waiting nothing no resolution

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9:21 am EDT
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LiquidCapital Poor service plan scam

I took out a service plan with liquid capital it's been a year now paying for it. Today I took my car for service am being told that they doing investigation since morning up to now no one is saying anything am so pissed my car is at Ford waiting for liquid capital to give the go ahead no one is saying anything.Clearly I have to pay it cash since they are doing investigations. Come debit order day they deduct without a fail😡😡😡😡. YOUR SERVICE SUCKS

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Jonah Munsamy
Durban, ZA
Feb 23, 2024 12:05 pm EST
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We have a new renault kwid it it's due for a service for 30 000km they saying we missed the service date I sent more than hundreds off emails they not helping I know your pain I'm trying different steps to get them

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4:45 am EDT
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LiquidCapital Service plan

I took my car for a service then i was told that my contract with Liquid Capital was terminated without my knowledge. It was so embarrasing at the dealer when i was told that. They advised that i missed 1 payment i was never informed about. Overall i wanted to terminate the contract myself however Sidney Manyoni managed to calm me down and we had a way forward.

Desired outcome: Give customers a courtery call if they outstanding so that they can be aware.

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Is LiquidCapital legit?

Our verdict: Complaints Board's review suggests LiquidCapital is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 2% caution is advised. Before engaging with LiquidCapital, reviewing user feedback and how LiquidCapital addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with LiquidCapital. Trust, but verify.

LiquidCapital earns 77% level of Trustworthiness

High Trust Suggestion: LiquidCapital evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for LiquidCapital. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • LiquidCapital's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 2% of 1 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the liquidcapital.co.za. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Liquidcapital.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The liquidcapital.co.za may offer a niche product or service that is only of interest to a smaller audience.
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2:07 am EDT
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LiquidCapital Service plan

I open the service plan last year May with Liquid capital they have been deducting but I think I've got two premiums that were behind of which it was for last year.2023 they have been deducting from January up until april. monthend May they cancelled my policy without let me know.when I ask they said was not paying premiums.i want my policy to be reinstated ASAP. Liquid capital was not fear to me they never even send me my contract after I open the policy with them

Desired outcome: Reinstate my policy

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4:57 am EDT
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LiquidCapital Liquid Capotal Service Plan

I am struggling to service my car on 90 000 km. Liquid Capital claimed that I did service already at a Hyundai Dealer in Midrand. I did email them a picture of my kms, service book as well as lisense disc as proof that the vehicle was not serviced amd needs to. They are giving me up and down round for two days now for a product that I paid for and additional cost becomes my problem now. Poor service indeed

Desired outcome: Just give me the service while they investigate the fraudulant claim and deal with it separately.

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10:20 am EDT
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LiquidCapital Service pLan

I signed up for a service plan as I need to do my 45 000km service which was not able to rendered as I needed to pay 4 consecutive debit orders first before it become effective so I did not get to service my car on 45 000km.

My first service was done @60 000km and second one on 75000 km my plan is for 3 years and know I am told I was sold a plan for 45 000KM, 60 000KM AND 75 000KM ONLY.

How can you sell a 45 000km plan if a customer will not be making use of it so you pay for 3 years and only get 2 services. I think this is daylight robbery- surely the sales consultants are trained on this as to when a package only becomes effect that should be taken into consideration - Please can I have assistance with this I was going to continue using the services but at this rate it always been a battle to get authorization when required, but debiting a customers account is quite effective and efficient.

Desired outcome: I would like my 3rd service to be authorized

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2:15 pm EDT
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LiquidCapital My service plan was left with last service which is 80000 km, but now says I've used all my plan how?

My service plan was left with last one which is 80000kms but now my account says I've used all of them how? I think I will also take this matter to my lawyer it can't be.

Desired outcome: I'd appreciate a response please

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3:20 am EDT

LiquidCapital My service plan

So I have taken my car in for a service today, just to be told the service plan is up...I received an sms on the 28th June to say the plan is expiring soon. So I called and made a booking which I got for today...I mean 1 sms that's it...no mail, no further comms. It's totally unacceptable. I mean a whole product day gone to waist. Why don't these things get mailed to u so u know exactly when it's coming to and end NOT when it's expired. Who has money to dish out on the day...I'm VERY VERY DISAPPOINTED with liquid Capital service...no no no follow ups...if u can't get through telephoniclly mail or sms...more follow up do something...how embarrassing this is and inconvenience it is...who will compensate me for a day lost and funds for a service? Chanel Henry [protected]. [protected]@sepsci.co.za

Desired outcome: I want to be compensated for this inconvenience. And my time....a who days leave cause there is no way to get to work without my car.....who covers this now.

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4:02 am EDT
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LiquidCapital Service plan

Good day,

I'm very angry and frustrated as I took my car for a service yesterday in hyndai based on veeriniging and I was denied a service they said I was suppose to come in February, however I was not aware as the service book shows that I must come when my car reaches 87000km or 5 yrs but when you check I haven't reached that 87000 and my 5 years term is only ending end of July hence I was forced to take for service because the 5 years term is ending this month even though I haven't reached those kilometers how can they deny me something that I paid for, i called liquid capital 4 times and I was told they are waiting for feedback, another consultant very rude by the name of Brenda Ndlovu told me on the recorded line that she won't escalate the matter as she is not understanding why I did not take my car for a service all along what ever I was saying to her she doesn't understand it, she was so incompetent, I wasted my petrol money for nothing, some attend my frustration as they kept saying someone will call me back even now no one has contacted me. [protected]

Desired outcome: I expect them to sort the issue with hyndai so that I can take my car for service and refund the petrol wasted ft or nothing.

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chanel henry
, US
Jul 05, 2022 3:24 am EDT

I feel ur paid, just happened to me now...it's totally ridiculous and very frustrating. Apparently mine expired on the 3rd of June or 90km but my km is 88km but I get an sms on the 28th June to say it's expiring soon...what happened to 7 years or 2000000k with Hyundai. I'm am so so angry and disappointed in Liquid Capital...and I have been using them for years...

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1:53 pm EDT

LiquidCapital Complaint

I have stopped my premium and decide to pay my premium on EFT Boniswa the consultant gave me wrong reference number that I have been using to pay my premium and only to find out that my premium have been cancelled and I sent them all the communication including the proof of payments and No one willing to take accountability and their respond "they can't do anything as I have been paying using EFT" 🙃 so annoyed at their service and very disappointed and am gonna stand up and fight till someone take accountability even it takes me involving my legal team at extra cost someone must learn a big lesson.

Desired outcome: They want me to settle and no one want to take the blame .

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7:16 am EDT

LiquidCapital Approval of service plan

I got the plan I was told to wait for months before I can claim , I waited for months with that four months my mileage was over 75 000 and i had also advise the agent that i will have to take my care at 85Kl. He let me take the plan and when it was time to approve my claim is now rejected I spent more than 3 weeks trying to resolve the issue only to be told that they not paying my claim. So what am i suppose to do now , please advise. I did not get the service I was promised. I need a solution from you. At this point I am just waiting for my lawyer to take the matter for me

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5:22 am EST

LiquidCapital Horrendous service!!

I wouldn't advise the above mentioned company to anybody.

In 2021 I was advised by the dealership to get a service plan on my car seeing that the old one expired and I paid cash for it the 2021 service.

He advised a consultant would call me and the rest goes as they say. I was told "as long as we receive three consecutive month's payment, you can take your car in at anytime!".

Seeing I already did the 2021 service it was only logical to do the 2022 service as I service my vehicle every year from date of service.

To my astonishment come service 2022 and the dealership phones telling me the above mentioned company refuses to authorise my claim and that I need to phone them. Long story short I pretty much had to beg them the whole day before my car was serviced. The one thing that did tick me off was that they had to refer my query back to the original call where the sale transaction was confirmed. Which to this day I doubt was done. Also according to them the policy was incepted incorrectly(which is why they couldn't approve my claim.) and to this day I have never received my policy documentation.

Today I call in to cancel the policy due to the service and I am being told that my policy cannot be cancelled because there is apparently a shortfall due now! Keeping in mind I have not missed a payment since inception.

I am horrified that when they debit my account every month there are no problems, however when you need them to do a service you are hit with so much red tape that it looks like an EFF rally.

I am so livid that this is beyond me. Nowhere was all this red tape mentioned and nowhere were all these T's & C's mentioned because I can definitely assure them had I been made aware of all this crap they're giving me now I would never have taken my policy with them at all! I wouldn't recommend either. Which is rather sad because my initial plan was with them and there were no issues at all.

Desired outcome: I just want my policy cancelled without all the drama you're trying to hit me with.

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Update by SashaJ
Feb 22, 2022 5:27 am EST

To make worse my service plan went from three years down to one excluding the service they have paid for.

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5:50 am EST

LiquidCapital No service provided at all and unprofessional customer service.

I took the service plan with liquid capital in 2021, the agreement was debit order, as we all know due to covid-19 some employers will not pay salaries on time, I then made manual payments, and in 2022, I took my car for service only to be welcomed with the note from the car dealership that my service plan was cancelled, without notification from Liquid capital, no email, nor sms because even if you missed the call you can not miss all three communication to alert me that they are cancelling the policy. I then called to find out, they transfered me from pillar to post until one of their workers was rude to me, which resulted in me requesting for a refund of all the months paid for and asked them to charge their cancellation fee, I was told that they will only refund me for the monies paid after they have cancelled. Off which I find it upsetting, its not like there was a service rendered to me so that they can say i am owing them. I am not happy with how one of the service provider spoke to me, she was actual unprofessional. Will not recommend the the Liquid Capital to anyone.

Desired outcome: I will appreciate if they take their cancellation fee and refund me all my money, since there was no service rendered. And work on their customer care service levels.

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6:17 am EST

LiquidCapital Car service plan

My issues began when I wanted to take an extended service plan for my car. I was not made aware that I would have to pay for two service plans on one car concurrently. So I decided to cancel the extended service plan. When my contract ended, liquid capital was still debiting me for an estimation of 6 months or so, which I didn't understand since my plan had ended. I made several calls to them to try and understand this, and in two occasions I had customer agents being disrespectful and rude. The first one was Sizeni Ntshangase and the latest encounter was with a collections advisor named Boniswa Thusi. The level of unprofessionalism from these two agents was very shocking.

After complaining about the debit orders, Phale Malete told me that since I've been a loyal customer the balance of around R3600 or so will be written off. This was rather very suspicious to me since liquid capital never misses an opportunity to collect money from clients. I asked for a financial statement with a breakdown of what I paid since day 1 up until now. I noticed that the statement appeared as though there's money due to me
as it showed a negative balance (-R649) instead of the +R3600 that I was expecting to find. This is when Boniswa Thusi was being disrespectful, giving me an explanation that I just didn't understand. When I told her that I would be taking the statement further for professional advise, she completely blew off, started talking over me when I gave her all the time to explain. This occurred on the 27th January 2022 at around 12:45pm.

I have two cars that are with liquid capital and honestly, I'm not happy with how the agents treat customers on a call. I have since cancelled the plan for 1 and I will be canceling the plan for the second car. I really hope this will be resolved and I can get the clarification that these agents have failed to provide me with.

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2:56 am EST

LiquidCapital Service Plan

I bought a @lLiquidcapital service plan and decided to pay it in full - biggest mistake apparently. Plan to cover 180K-km, 195k-km, 210k-km & 225k-km. I always take my car service either when I've reached 15000km or 1 year Now I take car in for service and LiquidCapital is now refusing to pay for the full service, the car was due for a major 180000km service and they refused to paying saying that the CAM belt replacement was supposed to be done in 2020 - but how? In 2020 for which car ? not my car. I have always taken my car in for service as required 15000km or 1 year from day 1 to date and the correct service has always been done - I have never missed a service in my life. The major service is in every 90000 km and now my car is 180000km requiring this service. I have my service book to prove all this.

I took the car in for service on the 30th of December and after getting this response I contacted LiquidCapital and some consultant took my name and said they would call me back but a few minutes later I get a text saying my query has been resolved, how? What happened? 1st strike.
Now I went into the LiquidCapital website and logged a complain and on Monday the 3rd on January a consultant response with the same response saying this service was supposed to be done in 2020 and I then respond to them to tell them this is incorrect and tell them I left my service book with the dealership - the can contact them to get information and then a day goes by with no response from them until I send a follow-up mail communication my frustration and the consultant responds saying that they have escalated this to management and they will contact me back with feedback. 1 full day passes and I send a mail again to follow-up and to date I have not received any feedback to date. Today is Friday the 7th of January and I'm still struggling with this. So basically, I have been stressing about this since the 30th of December and now their management is aware and still nothing is happening.?

This shows how LiquidCapital disregards its customers, and to think I fully paid for this service and did everything right from my end and to get such service is disgusting. I could have used this money towards my other debts, who has R18000 to throw away like this? I bought this in full to try and avoid stress and now this?

Plan number - LIQSP00120716

Desired outcome: Contract performance in full - if possible i want my money back and i will pay for this service cash

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6:36 am EDT

LiquidCapital Unauthorized Service Plan Cancellation

On the 27th October 2021 I took my car for service and I was informed that the service plan was cancelled. I must call Liquid Capital for authorization. I called and I was given the case number. Then, I was told that the authorization for the car service will be approved and they will call me back. I never received phone call. My car was not serviced. I received a call from the dealership to bring my car in on 02 November 2021. They confirmed that the authorization is approved. Only to find out that there was no authorization. My car is in for service and I haven't received authorization I am still waiting. I called 5 times already. I am still waiting at the dealership and there is no response from Liquid Capital. This is unacceptable. Liquid capital service is horrible.

Desired outcome: I want the authorization to be completed and my car serviced.

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7:31 pm EDT

LiquidCapital Service plan

I am so utterly disappointed in the bad manner liquid capital has handled my grievance. I took in a service plan for a 90km . After waiting for 4 months debit orders to go through I took inmy car to the dealership. You refused to authorize an accessory belt to be changed that was due on that service. Renault only changes that belt on this major service and you telling me that it was supposed to be changed earlier. So you are now more qualified technician than the dealership to diagnosed when the belt should be changed. Iv never shipped a premium not a service for my car but yet you are treating me like a deliquent. I need authorisation for my cars accessory belt or else I'm taking further legal steps on this and I'm cancelling this plan coz your service is dispeakable!

Desired outcome: [protected]@gmail.com

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Bronwyn Hall
Johannesburg, ZA
May 19, 2022 3:55 am EDT
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SERVICE PLAN ISSUE

I have been a loyal customer with Liquid Capital since 2013!

When it comes to services to be done, there is an issue regarding my cam belt that needs to be replaced.

Similar to an issue below, in 2020, I paid for the service cash, as the 3 year service plan came to an end, and happily I paid for it.

The end of 2020 came, Liquid Capital called to offer me an extended service plan, and I accepted.

During my service now, in 2022, my CAM belt needs to be replaced as Renault is performing the 90000km service, and Liquid Capital now is refusing to authorise the cam belt to be replaced, and reason is because it should have been replaced in 2020, and now is accusing me of not paying for it in 2020, skipping it in 2021 service and only claiming now because I have a service plan.

Renault did not inform me of the cam belt needing to be replaced in 2020, nor in 2021 - because the 90000km was not done, but in 2022.

There needs to be an agreement between Renault and Liquid Capital, as this is not the first complaint regarding this.

And how it is my responsibility to sort this out, where it should be done between the dealership and Liquid Capital.

Just the audacity that Liquid Capital is accusing me of delaying the cam belt being replaced - where I am not a mechanic and had no idea that it had to be replaced in 4 years or 90000km - but that being said, its funny how they offer a 3 year service plan, and only phone AFTER your 4th year to offer an extended plan - IT'S LIKE THEY WANT THE CUSTOMER TO BE RESPONSIBLE FOR THIS COST - but fail to mention anything about the cam belt with the extended plan.

I am Horrified, the service received is disgusting, and all policies with Liquid capital I will be cancelling and not recommending this to anyone, like I did before.

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7:55 am EDT

LiquidCapital Car service plan

I bought a mazda cx-5 secondhand in july 2018 with 49757 km on the clock. It had the standard mazda 3year/unlimited km warranty and the service plan ended at the end of september 2019, at which time it had 72300 km on the clock. With the car came the owners manual and the "warranty and service booklet", which records the 15 000 km services. The car was duly serviced on 7/1/2019 at 60327 km under this oem plan.
With the car I also purhased a service plan from liquid capital (fully paid) for 36 months / 45 000 km which started end september 2019 (or so I thought) as per the policy wording :
"the contract months according to the plan will start on the date on which you purchased this plan, or on the date on which your vehicle reaches the kilometres on which the existing or oem plan ends, whichever happens last." [my capitals].
They paid for the 75k and 90k services, but then claimed that the contract had ended as it started on 45 000 km (?). My take on it says it should be end of september 2022 / 72300+45000=117 300 km, so at least the next service at 105 000 should be paid by them.
All my emails to them asking for their reasoning have been in vain, they only ask for the original service plan. I sent them the aforementioned booklet, but that's not sufficient. I enquired from mazda, but they don't seem to have such a document.
My next service is due in 2 000km, so I need an urgent answer.

Desired outcome: They should pay for the next service @ 105 000 km, or explain why the contract started at 45 000km.

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Update by Francois P du Toit
Sep 03, 2021 8:00 am EDT

I'm not in the USA - I am from Pretoria, South Africa.

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5:45 am EDT
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LiquidCapital Approval declined for servicing Car - CAS-1044162-S5R8X3

I took my car in to KIA Alberton this morning for the 30 000km Service although it is only on 27000km currently. The car was due in April for the annual service. I then also informed the dealership that I have failed to bring the car in earlier for service due to a number of reasons of which COVID caused both by father in law an mother in law falling sick and spending time in hospital as well as my wife and I were both sick for extended periods (not COVID) as well as my 2 year old twins. Also would like to mention that this car is mostly standing in the garage as both myself and wife working from home (this can be proven with tracker records) . This is also one of the reasons that I might have failed to bring car for service due to the fact that I am not driving the car as often as I would like.

The case was logged on the below reference number
cas-1044162-S5R8X3
Cell no [protected]
ID No [protected]
Car Brand - Kia Sportage

I would just like to plead and ask if you could accommodate me in servicing the car as this is the 1st time that I missed a service on my car or any car for that matter. I also asked Kia what the cost will be to service the car at my own cost and the quotation they provided is R4000. I unfortunately dont have that money and pleading for your assistance

Also see attached tracker report showing the activity on the vehicle

Desired outcome: Approve servicing of vehicle

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8:19 am EDT

LiquidCapital Car Service Plan

I am extremely disappointed in the poor service I have received from Liquid capital. They are a scam! They only serviced my car at 45000km and 75000km but at 90000km (which is the major service) they refused to pay the dealership for the service. I paid for it myself however they continued to deduct money from my account unlawfully for over 8 months and they are still continuing to deduct. I wouldn't recommend these criminals to anyone.

Desired outcome: Refund and cancellation of policy

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Poor service plan scam
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