Canada post delivered my parcel on the 7th as planned, great .. eh ?
wrong, they didn't just miss my street, town, or region, no they delivered it in a different province !!!
when contacting Canada post by chat all i got was apologies and empty promises.. and that it would take a week longer for my parcel to be delivered...
here is the privacy-altered chat note.
In response to question: my package was delivered to the wrong place
K
my package was delivered to the wrong place
System: Hi, krijn, thank you for visiting!
Keep in mind this conversation will end if left inactive for 15 minutes.
System: Thanks for your patience. You're second in line.
System: You're connected to a customer service agent. Let us know how we can help!
System: You'll be connected to a customer service agent shortly.
A
Hello krijn, thank you for contacting Canada Post Customer Service. My name is Adam. I see that you are contacting us as your package was delivered to the wrong place, is this correct?
K
yes
K
LLXXXXXXXXCN
A
I do apologize for this situation and will do everything within my power to assist you today. In order to better assist you, may I ask you a few questions?
K
this was suposed to come to me here in my town Ontario, not to someone in Quebec
A
I'm very sorry you've experienced this inconvenience, as I understood you are the receiver, right?
K
yes
A
Thank you for the information, is this item for business or personal purposes?
K
personal
A
Thank you for the information, may I put you on hold for five minutes to look into this for you, please?
K
yes
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
Shipping address
my street
my town
ontario
my postal code
A
Thank you for waiting, The scanning information indicates that Canada Post made an error in sorting your item. It is not delivered yet, it was scan error, I do apologize for this inconvenience but rest assured that Canada Post is committed to delivering your item and that we have corrected the error. Your item continues to move through our mail stream. Our best estimate is that the item will be delivered on Friday, July 12, 2019. You can continue to track your item at canadapost.ca and sign up for email alerts so that we can advise you of any and all future scans. Also, what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
on the 12th ?
K
not acceptable
A
I'm very sorry you've experienced this inconvenience.
K
your company made the mistake, your company get on this and get me my parcel early next week
K
if it arrives on the 12th all hell will break out
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
K
apologies don't get me my parcel
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
K
so contact whoever you have to contact and get me my parcel no later then wednesday
A
We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
K
i can track my parcel online.
K
seriously, how can Canada post just asume people will wait because they messed up
K
and this is not even the 1st time
A
I do apologize for the inconvenience. Is there anything else that I can do to help you with this issue today?
K
i have a postal delivery person that cant read.. or my mail would not end up at my neighbours and their mail with me
[AV-Chat]: HeartBeat Lost, trying to re-connect
[AV-Chat]: connection restored
A
I'm sorry to hear that. I do apologize for the inconvenience.
K
i get notifications for items that fit in my mailbox, but to make sure i put extra effort into getting my mail i then have to track down where that parcel went cause the delivery person didnt fill out the ticket
K
so apologies mean nothing to me... actions do
K
so get on it and get it sorted.. remember wednesday is the cutoff date
A
what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
System: Thanks for chatting with us today!
System: Chat Disconnected
Canada Post
seriously, we are the customers of Canada Post, we have to pay extreme shipping charges and then when they mess up they will offer an "we are sorry" and nothing else.
and because Canada post is basically the only company that deals with this stuff we are not "customers" but "victims" of their system.
complaining... i have done that, by phone.. with Canada post.. last time my parcel got delivered to my neighbour.. 3 days later i received a check from my company for fuel expenditure.. and the envelope had been opened... another envelope had been torn in half..
and that was after i complained about the postal worker seeming inability to differentiate between numbers.
Add your opinion