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Canada Post reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Delivery was posted on Apr 14, 2021. The latest complaint outgoing mail was resolved on May 16, 2019. Canada Post has an average consumer rating of 1 stars from 781 reviews. Canada Post has resolved 65 complaints.

Canada Post Customer Service Contacts

+1 416 979 3033 (International)
+1 877 632 6347 (Canada Post Online Shopping)
+1 800 563 0444 (Money Order Verification)
+1 800 565 4362 (Philatelic Inquiries)
+1 900 565 2633 (Postal Code Information)
+1 877 376 1212 (Technical Support Desk)
+1 877 262 5762 (Solutions For Small Business)
+1 877 683 5895 (Volume-Based Commercial Customers)
+1 800 267 7651 (Commercial Billing & Payment Support)
2701 Riverside Drive, Suite 1200
Ottawa, Ontario
Canada - K1A0B1
Mon8:00 AM - 6:00 PM
Tue8:00 AM - 6:00 PM
Wed8:00 AM - 6:00 PM
Thu8:00 AM - 6:00 PM
Fri8:00 AM - 6:00 PM
SatClosed
SunClosed
Locations

Postal Address

Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8

Canada Post Complaints & Reviews

Canada Post Corporationmail delivery

Every two weeks six pay cheques are mailed from gander NL, A1V 1W5 to South Brook nl A0J 1S0. Most weeks they arrive on wednesday or thursday. Occasionally one or two will go missing and not arrive until friday or the following monday. Could you explain how this can happen. My one employee gets very upset when his pay is delayed. It happens to him mostly. The frequency is about every three months.

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    Jul 22, 2019

    Canada Post Corporation — birthday card not delivered

    I bought a Birthday card for my Grandson KYLE, and put Lottery tickets in the card. I brought it to canada...

    Canada Post Corporationstaffing of canada post outlet, port alberni, bc

    I visited the Canada Post outlet in the Shoppers' Drug Mart at 3717 10th Avenue, Port Alberni, BC today to return a package and found the outlet closed in the middle of the afternoon as the staff was 'on a break'.
    This is unacceptable. Hours are posted both in the store window and at the outlet. They do not say, 'when convenient'. If this store cannot keep enough staff on to run one till at the front of the store and one postal outlet, they should not have the postal outlet.
    During the 15 minutes I waited, I saw 4 other people come in to do business with the post office and leave in disgust. I finally left, dragging the large and unwieldy package out of the store and into my car and drove to the main post office on the edge of town (an unnecessary trip wasting both my time and my gas).
    This is NOT how you run a business, especially one representing a public service supported by taxpayer dollars.

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      Jul 18, 2019

      Canada Post Corporation — alleged non existent address

      On May 25, 2019, a friend in the US sent me a letter. On July 17, 2019, he received the letter, which wa...

      Jul 16, 2019

      Canada Post Corporation — this canada post pick-up location offers consistently poor service due to language comprehension difficulties, and more.

      This Canada Post pick-up location offers consistently poor service due to language comprehension...

      Vancouver

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      Canada Postcanada post not delivering to my house and leaving a card instead.

      Again, Canada Post just erks me to no end. They are so lazy. It's time for Government to get red of the Canada Post completely and let the private sector look after it. The only reason I have it delivered is so I don't have to get it and drag it home. I can't believe this though. I bought from London Drugs Langley and they happen to be my post office outlet is also there. Then I get a card saying to pick up my parcels at London drugs. If I don't want the delivered I would have gone there myself and bought the items. Gee... Anyways what ever the reason is they can keep it and return the items. I have had it with the BS. When I use amazon not only do I get it faster, they always bring it to the door. Rain or shine. Unlike Canada post. If you don't want to do the work get another job and let the people who want to work take that one!!

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        Jul 11, 2019

        Canada Post Corporation — regular mail

        I live at 1107 McConachie Blvd, Edmonton AB. This is an apartment building My boyfriend and I order large...

        Jul 10, 2019

        Canada Post Corporation — delivery driver

        WEDNESDAY JULY 10/2019 10:00 AM Good Morning, as I was walking across the intersection of Kent Drive and...

        Newmarket
        Jul 09, 2019

        Canada Post Corporation — letters having correct typed mailing address being sent back to sender

        We have experienced times where mail we have been told has been forwarded to us has not arrived. At time...

        Canada Post Corporationdelivery service

        Since moving to Cheadle 1.5 years ago I have had nothing but ongoing issues with Canada Post mis-deliverying our mail on a regular basis.

        We missed an important government deadline because a piece of mail arrived 2 months late. Our packages go missing and are mis-delivered on a regular basis.

        I have numerous ticket numbers for issues over the past 18 months and nothing is being done to improve this situation. I do everything in my power to not ship anything through Canada Post. Being that I am a Supply Chain manager I hope you realize how much $ this actually costs you :) I will support the most foreign company I can find before I will give them a dime of my/company money but am forced to use them for mail and the odd package. The worst part is there are no repercussions because no one at Canada Post cares and there is no one to hold them in line.

        Keep wanting more money and keep striking but you can't even perform the basics of your job which is getting my mail and parcels to me in the time promised (which every other courier company in the world seems to be able to do just fine and when they do make a mistake they make it right instead of your customer service)

        I highly doubt anything will be done with this, you aren't interested in improving your service, just whining that we should pay you more to not deliver our stuff. It's a disgrace that you have Canada in your name.

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          Canada Post CorporationDelivery and chat support

          Canada post delivered my parcel on the 7th as planned, great .. eh ?
          wrong, they didn't just miss my street, town, or region, no they delivered it in a different province !!!
          when contacting Canada post by chat all i got was apologies and empty promises.. and that it would take a week longer for my parcel to be delivered...
          here is the privacy-altered chat note.

          In response to question: my package was delivered to the wrong place
          K
          my package was delivered to the wrong place
          System: Hi, krijn, thank you for visiting!
          Keep in mind this conversation will end if left inactive for 15 minutes.
          System: Thanks for your patience. You're second in line.
          System: You're connected to a customer service agent. Let us know how we can help!
          System: You'll be connected to a customer service agent shortly.
          A
          Hello krijn, thank you for contacting Canada Post Customer Service. My name is Adam. I see that you are contacting us as your package was delivered to the wrong place, is this correct?
          K
          yes
          K
          LLXXXXXXXXCN
          A
          I do apologize for this situation and will do everything within my power to assist you today. In order to better assist you, may I ask you a few questions?
          K
          this was suposed to come to me here in my town Ontario, not to someone in Quebec
          A
          I'm very sorry you've experienced this inconvenience, as I understood you are the receiver, right?
          K
          yes
          A
          Thank you for the information, is this item for business or personal purposes?
          K
          personal
          A
          Thank you for the information, may I put you on hold for five minutes to look into this for you, please?
          K
          yes
          [AV-Chat]: HeartBeat Lost, trying to re-connect
          [AV-Chat]: connection restored
          [AV-Chat]: HeartBeat Lost, trying to re-connect
          [AV-Chat]: connection restored
          K
          Shipping address

          my street
          my town
          ontario
          my postal code

          A
          Thank you for waiting, The scanning information indicates that Canada Post made an error in sorting your item. It is not delivered yet, it was scan error, I do apologize for this inconvenience but rest assured that Canada Post is committed to delivering your item and that we have corrected the error. Your item continues to move through our mail stream. Our best estimate is that the item will be delivered on Friday, July 12, 2019. You can continue to track your item at canadapost.ca and sign up for email alerts so that we can advise you of any and all future scans. Also, what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
          K
          on the 12th ?
          K
          not acceptable
          A
          I'm very sorry you've experienced this inconvenience.
          K
          your company made the mistake, your company get on this and get me my parcel early next week
          K
          if it arrives on the 12th all hell will break out
          A
          We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
          K
          apologies don't get me my parcel
          A
          what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
          K
          so contact whoever you have to contact and get me my parcel no later then wednesday
          A
          We will do our best to deliver your item to your as quickly as possible. I do apologize for the inconvenience.
          [AV-Chat]: HeartBeat Lost, trying to re-connect
          [AV-Chat]: connection restored
          K
          i can track my parcel online.
          K
          seriously, how can Canada post just asume people will wait because they messed up
          K
          and this is not even the 1st time
          A
          I do apologize for the inconvenience. Is there anything else that I can do to help you with this issue today?
          K
          i have a postal delivery person that cant read.. or my mail would not end up at my neighbours and their mail with me
          [AV-Chat]: HeartBeat Lost, trying to re-connect
          [AV-Chat]: connection restored
          A
          I'm sorry to hear that. I do apologize for the inconvenience.
          K
          i get notifications for items that fit in my mailbox, but to make sure i put extra effort into getting my mail i then have to track down where that parcel went cause the delivery person didnt fill out the ticket
          K
          so apologies mean nothing to me... actions do
          K
          so get on it and get it sorted.. remember wednesday is the cutoff date
          A
          what I can do for you today is to open a monitoring service ticket that will allow us to keep you updated by email on the status of your item as new scans come in. Would you like me to create the service ticket?
          System: Thanks for chatting with us today!
          System: Chat Disconnected
          Canada Post

          seriously, we are the customers of Canada Post, we have to pay extreme shipping charges and then when they mess up they will offer an "we are sorry" and nothing else.
          and because Canada post is basically the only company that deals with this stuff we are not "customers" but "victims" of their system.
          complaining... i have done that, by phone.. with Canada post.. last time my parcel got delivered to my neighbour.. 3 days later i received a check from my company for fuel expenditure.. and the envelope had been opened... another envelope had been torn in half..

          and that was after i complained about the postal worker seeming inability to differentiate between numbers.

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            Canada Post Corporationmissing package

            A friend of ours mailed us a package (content: 4 hooded child towels) from Ohio US to Canada with Tracking number CJ169523954US is showing delivered to Brampton at 10:44am on June 7, 2019. However item has not been recieved so far. Several attempts to locate with online chats since June 15 with Canada Post including under Ticket# [protected] and yet issue remains unresolved. I am attaching the record of tracking. Will appreciate if you can investigate and provide resolution.
            Thank you.
            Kristine Balicha
            10 Alston Court
            Brampton, ON L6W 3B6
            Phone: [protected]
            email: rodriguez.[protected]@gmail.com

            missing package

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              Jul 05, 2019

              Canada Post Corporation — service

              Over the past few years our post office hours have been rediculous there are tmes posted on the door of when...

              Canada Post Corporationdriver on the road

              license plate: AT-56911
              On Danforth AVE heading east towards Playter BLVD
              Driver heading east on Danforth was driving recklessly. Almost hit my car from the SIDE because they failed to yield to traffic merging in from a closing lane; literally to get ONE car ahead, she sped up to a dangerous speed and slammed on her breaks right beside me car.
              The driver was showing me obscene hand gestures. (Such as shrugging and following it up with flashing me the finger)And coming super close to my bumper as we were nearing Playter BLD. The driver attempted to drive around me, on the westbound traffic lane onto on coming traffic as well to go around me so that she can make a left turn before me on to Playter blvd. If I was as aggressive as she was, I could've not let her back into the proper side of the road and in which case she would have caused a road closing accident on one of the most busiest streets in the GTA (east Bloor line).
              As she was turning left on to Playter from Danforth, I snapped a picture of her license plates and yelled out my window that I will be reporting her to Canada Post. To which she replied with sticking her finger out the window at me.
              I suggest this person is relieved of their position immediately. This is a prime reason why most people go with privatized carriers instead of Canada post... even though it's free. The employees don't take any pride in their work and it shows with the drivers I encounter each experience.

              driver on the road
              driver on the road
              driver on the road
              driver on the road

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                Canada Post Corporationmagazine Sports Illustrated

                Every two weeks I receive my subscription to Sports Illustrated. I have not received an issue in more than a month. As well our delivery service in South Delta is now down to maybe once a week. I do not know if this is temporary due to summer vacations. As well our former postal office building apparently has closed. the next best thing I can do is go to Ladner Pharmasave and see if the can help.

                Please let me know if there is a specific way I should go about resolving this matter.

                Jim Taggart
                [protected]
                [protected]@gmail.com

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                  Jun 24, 2019

                  Canada Post Corporation — mail packages not being delivered.

                  The woman who delivers the mail to our bulding does not come to the door to see if I am open (which I am...

                  Jun 20, 2019

                  Canada Post Corporation — unethical response

                  I went to the Post Office at Shopper Drug Mart #1442 to deliver a package containing a brochure and two...

                  Jun 12, 2019

                  Canada Post Corporation — postage paid packages

                  I went to mail a postage paid envelope with sensitive documents today they let me know I could not have a...

                  Jun 12, 2019

                  Canada Post Corporation — employee

                  Your employee in Marquis is taking advantage of her job, she is gardening and using the water from the...

                  Jun 08, 2019

                  Canada Post Corporation — delivery of small packages (~3 x 3") missing among other problems

                  At who is concerned, I buy many items for my couture design in China from Alie Express and e-Bay...

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