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C-Date reviews first appeared on Complaints Board on Apr 4, 2011. The latest review C-Date was posted on Jul 27, 2021. The latest complaint C-date was resolved on Jan 28, 2021. C-Date has an average consumer rating of 2 stars from 179 reviews. C-Date has resolved 64 complaints.

C-Date Customer Service Contacts

+352 26 302 697 (Luxembourg)
13 rue du Commerce
Luxembourg City
Luxembourg - 1351

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C-Date Complaints & Reviews, Page 5

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
C-DateDating site

I have cancelled all future payments with my bank as I have tried to fax you the cancellation form and it wont work. I want my subscription cancelled or I shall be taking legal action. I have emailed you repeatedly without reply. I have no interest in your dating site as it is full of fake profiles.
Update...
I have converted cancellation form to a jpeg, signed it and emailed it (as stated in there terms & conditions). I am now waiting for confirmation that c-date has cancelled my subscription and closed my account.
If needed I can attach cancellation form on here to show you.

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    RESOLVED

    So I took a picture of the complaint form and signed and dated it. Emailed it to [email protected] 3 days later, I got an email back from a Jennifer Wilson at customer care, confirming my subscription has been cancelled. Still waiting for my account to be closed as the link disappears from the settings tab. My bank knows not to accept any bills from Interdate or c-date in the future. Hopefully thats the last I'll hear from them.

    • Updated by TeaseMe · Jul 25, 2020

      I signed up by clicking the "no strings attached, free registration button. Then a few weeks later £119.70 came out of my account.
      I contacted you by email 7 or 8 times only to receive 2 automated responses.
      So I downloaded the cancellation form and tried to fax it but your fax number doesn't work. You've made it extremely hard to cancel.
      I have stopped future payments with my bank and they have told me to report it to the Fraud and cyber crime website, which i have.

      I don't like the service you provide or condone any future action you take. Therefore i won't be using your site again.
      Your terms and conditions are so confusing and the site is full of fake profiles wanting money from me.
      Unless my name and data is taken off your records and my subscription cancelled immediately, I will be forced to take further legal action against Interdate SA.

    • Ma
      Martin Kean Aug 27, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Can you attach form? Seems they don't like sending it out.

      2 Votes
    • Kh
      Khyal Khan Aug 08, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Hi, Can you please put up the the cancelation form.

      Thank you

      0 Votes
    • Du
      Duncan468 Jul 31, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Can I have the form?

      0 Votes

    C-DateI can't stop my membership at c-date. I have sent several requests to stop my membership and delete my account

    I have treied to end my membership in c-date several times before but i couldnt. Now recently I traied again. I sent several messages asking to cancel c-date membership and delete my account and all personal data but did not get anny ansver. As well on my profile I can't change the membership option. It has ben long time and even tho I asked and sent notifications to the service before I did not gen anny answer besides, you wil be contacted. And J had to pay for the membership again. And now I just cant do anything about my profile.

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      Jul 15, 2020

      C-Date — Subscription fee

      Date of incident: 15/07/2020 Client number: GB-2020-07-04-[protected]-CDATE-DN I signed up to a 1-time...

      C-DateCancelation impossible

      Dear sir/madam

      Your are committing fraud and been for a while. I have now reported this to the luxemburg police, and to the European Antifraud Office,

      Other people saying the same,

      https://uk.trustpilot.com/review/c-date.com

      I made your well aware that I wanted to cancel the subscription and made it impossible to do so. I even got some other fraudulent transactions committed on my card at the same time.

      I'm not sure what kind of business you running.

      Kind Regards

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        C-DatePremium membership

        I am being asked to pay money which I do not owe. I tried cancelling the trial subscription which I paid £9 for. I couldnt. I have read how this has been setup to scam people.
        I therefore went ahead and cancel by Paypal so that you are also not able to take money from my account if you have also made it difficult for me to cancel the subscription.

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          • Updated by NanaKay18 · Jul 13, 2020

            They are now threatening me with a legal action to claim money £129 i did not sign up for or couldn't cancel.

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          C-DateAll likes that I got were absolutely fake, but I discovered this only after I had paid for their overpriced membership

          Normally I use bit.ly/frelove
          for setting up dates with beautiful women, but because of this travel ban nowadays I wanted to find a women in my area. All my matches on C-date were located at distant places, moreover, neither of them replied to my message. What's the point of C-date? I have a feeling that it's dead (except of bots). It's absolutely worthless. I got no results for the money I paid.

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            C-DateUnauthorized payment

            On 17/6/20 a payment of £119.70 came out of my account. I did not authorize this payment and wasn't part of any subscription service.
            It seems that others have had the same experience so what are my chances of resolving this. I've cancelled my card to avoid any more payments but wonder if it's at all possible that my money can be returned. Obviously this is quite distressing

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              C-DateBeing charged for services I didn't authorise

              Hello,

              I signed up to C-Date. and when i released it was a scam tried to cancel, I was unable to even after sending them emails to the customer support. no answer. my account has been locked out so I cannot email customer support any more

              11th July I now have received a letter if I do not pay by the 15/07/2020. They will take further action.

              I cancelled my payment so not to get scammed out of any more money, and I fell like I should not have to pay this amount of money of 187 Eur.

              How can i stop this. #

              thanks
              Duncan James

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                • Du
                  Duncan468 Jul 23, 2020
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Hi there what’s the latest?

                  0 Votes
                • Na
                  NanaKay18 Jul 13, 2020

                  Hi Duncan,

                  I am having the same issue as you. I cancelled my paypal when i realized they are scam and was not able to cancel my subscription. I am going to ignore them for now.

                  0 Votes
                • Pe
                  peace24 Jul 15, 2020
                  This comment was posted by
                  a verified customer
                  Verified customer

                  @NanaKay18 Hi, I have the same issue, my bank rejected the payment now they are threatening me with debt recovery if i dont pay by 21st July. I am thinking of ignoring them as the amount of £119 is such a small amount that surely it would cost a debt recovery agent much more than this to try to recover the money, especially as they arent based in the UK.

                  -2 Votes
                • Ka
                  karlty Feb 02, 2021
                  This comment was posted by
                  a verified customer
                  Verified customer

                  @peace24 could you update me as I'm in the same situation by ignoring them did they leave you alone?

                  0 Votes
                Jul 05, 2020

                C-Date — Subscription unlinked to membership

                C-date is owned by Interdate S.A. - 13 rue du Commerce - L-1351 Luxembourg Company Registration: B158...

                C-DateCancellation of subscription

                I have signed up to a paid subscription which im only 7 days in so i'm still in the 14 day cancellation period... I do not want to continue my subscription but I cannot find how to cancel so after looking online in finding appalling stories from people... I need help with this as soon as possible as i'm going to cancel it from my bank tomorrow and I don't want any problems after the 14 day period which gives me 7 days to sort it

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                  C-DateDouble charge

                  Hi, I purchased a one month subscription to be charged £19.96. And then charged again for the 30+ . I've emailed to cancel my subscription with no outcome. My email address is [protected]@yahoo.com. I want to cancel my membership and I also want my details out of your data base as soon as possible as I don't want to be charged anymore money.

                  Please get back to me I haven't got the money and will be reporting it to the bank as fraud if not cancelled.
                  Thank you.

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                    C-DatePremium membership

                    After looking at your site c-date.co.uk on 21/06/2020 I decided to join at the offer of £2.99 for one months membership. After I joined I received an email saying price is £11.96 for one months membership and £119.70 for an automatic 3 month membership. At this point I have decided to use my right to a 14 day cooling off period as per Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013. l sent an email on 21/06/2020 to [protected]@c-date.co.uk requesting the cancellation of my premium membership as per your requirement. I have also requested a letter from you to confirm my cancellation from c-date premium membership. I await your response.
                    Mark Hossack

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                      C-DateCancelling my subscription

                      I setup my account about a month ago and decided it wasnt for me do I thought I had cancelled my membership. However I recently found out they hadnt cancelled my membership and instead charged me £119.70!! This is so unacceptable and I now have attemtped to cancel my membership through the fax number which does not work? I need this membership to be completely cancelled as well as my account I cannot afford to be charged anymore. Please get in contact as to how I can cancel this memebership for good.

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                        • Updated by Binsmondo · Jun 21, 2020

                          I tried to cancell my subscription to this and thought i had suceeded only to find thwy have charged me £119.70 ??? I want to cancell my memebership straight away !

                        • Updated by Binsmondo · Jun 21, 2020

                          I had signed up to this dating site and didjt like it so i then decided to cancel my memvbership as i cannot afford to pay for it anymore. Only to find out that i had been charged £119.70 !!! I need this memebership to be cancelled as sokn as possible i do not wish to be a premium member any longer i cant gave anymore money taken from my account. Please help me to cancel my subscription so i dont lay this amount of money again

                        C-DateCan’t delete my account

                        Joined c-date on 3june for £12 found it was not what I expected. Tried to cancel but told to write a letter

                        To cancel which I did then found that they will take £119 from my account as I am a pensioner I only get

                        £137 week I have sent email no reply please help. If they take this money I will have no money for essentials. I thought it was a cite for mature ladies I could talk to

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                          C-DateCancellation of membership and payments

                          Hi, I have not signed up to this service yet I have received a letter saying if I don't pay my subscription I will be charged and debt recovery will start.

                          I have emailed the company on numerous occasions without a reply. I am looking to cancel this, my information is my own and somehow you have managed to use it for your personal gain, not acceptable.

                          Please delete my account and attempt to make no further payments

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                            C-DateUnexpected premium charges

                            I never signed up for premium with this site, I bought credits once, they've put me on there premium membership, taken £119.70 without warning and want me to print out a form to cancel my premium membership and mail it to them instead of being able to do it online. I would like a full refund and to cancel the premium membership I never signed up for immediately

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                              • Du
                                Duncan468 Jul 31, 2020
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Any update?

                                1 Votes

                              C-DateRequest for termination of subscription

                              I received an email saying I have an overdue payment for the next 6-month of service. I was also notified that I am unable to cancel until payment is made. I have thus made full payment. In my account settings however, I am not able to cancel. It says the option will be visible only after payment is processed but it has been over 2 weeks since I made payment and still I cannot cancel. I also wrote email to cs @c-date.com but no reply for 2 weeks. The auto-reply says if I try to email again, my email will be delayed further. This is obviously a scam. I am reporting the matter to the police deceitful information.

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                                C-DateI am complaining about unsubscribed money deducted from my account by cdate

                                I am Mawanda Mzazi, Cdate sent an email to subcribe for R60 with a 20% discount which made me subscribe for this site, but instead got a message saying it has deducted R1434.00 for just a dating site! So I'm complaining because I did not sign up for R1434, to that is false advertisement, so I'm demanding a refund for this. I don't mind the R60 but not R1434 so can you please give me a refund for this and I want a month premium subscription.

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                                  C-DateMembership

                                  They took more money then they should have and are now saying for me to cancel my membership I need to fax a letter to them stating my reason why I want to cancel. The fax machine number is fake I dont want this service anymore and want it cancelled. Email address [protected]@gmail.com

                                  Membership

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                                    May 15, 2020

                                    C-Date — Unethical charges

                                    On the 1st of may I signed up for 1 months dating at 5.99. (see screenshot) left hand side is dutation. Right...

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