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2.6 450 Reviews

C-Date Complaints Summary

175 Resolved
274 Unresolved
Our verdict: Engaging with C-Date, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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C-Date reviews & complaints 450

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J
6:40 am EST
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C-Date Justin

I only signed up for more than a Month than chances but now CMS global collection services demanding €95.90.

This is the second time this company has tried to scam money out of me.

I never ticked to say continued membership after the first month. And I can not find any way contact them directly. Which leads me to believe they are just another scam company

Desired outcome: Mattisson

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Update by Justin Mattisson
Jan 04, 2023 2:12 am EST

C-date is still trying to scam me and is insisting that it is my fault I did not stop the automatic renewal which it did. This company is criminal

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5:00 am EST
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C-Date Massively overcharged

I joined with a free account. I then got a notification to say there were unread messages (all generated by them) and that I could get 75% off a 3 month subscription for £9.99. I clicked the button, paid by paypal. I was then billed £119.99 and they also set up 30 consecutive automatic payments. There was probably some small print somewhere but 3 days in, I want to cancel as this is not the service I was expecting. There is no obvious way to do this and their communications are unaceptably slow when regarding this amoubt of money.

Desired outcome: Immediate cancellation.

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J
1:57 pm EST
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C-Date Membership not cancelled

Notified this company via email about my intention to cancel my premium membership this has been done according to their terms or service and within 14 days of renewal. After reading these complaints I’m preparing for the worst frankly. I attached a picture of the signed and printed cancellation form an emailed to the customer service team. I sent a previous email and got no reply. I will lend a letter if the worst comes to the worst.

Desired outcome: The cancellation of my premium membership as requested by my notice given to the customer service team by email.

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J
4:16 pm EST

C-Date Unwanted subscription

Tried a couple of £9.99, trials, soon realised they were fake. Next thing I'm getting messages about non payment of subscriptions. Then threatening messages about bailiffs. Finally had a debt collection company demanding payment. Have paid for now but this needs sorting.

Interdate S.A. ./. John Moore | Your Reference: 89N5W1J9 | lawyer proceeding "Unpaid membership of 1m PROMOTION_ABO at www.c-date.co.uk, reference: GB-2022-06-23-[protected]-CDATE-DN"

Desired outcome: Subscription stopped and if possible money back

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W
7:27 am EST
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C-Date Dating site

I'm trying to cancel my premium subscription it's nearly impossible can't do online form as it says I paid £9.90 for one month didn't know it was much more after first month had it been same price I'd probably have kept membership but its far too expensive and I wish to cancel ive given requirement notice and have cancelled auto renewal

Thanks William tindle

Desired outcome: Cancellation off premium membership

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10:57 am EST
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C-Date Dating website that's a scam

Don't ever use c-date dating app, sign up on a reduced trial, as soon as you've signed up you know it's a scam and conveniently you can't cancel your membership, having already lost your £9.90. wasn't too fussed about that but then trying to cancel the membership it says fax to a certain address or email. I emailed mid November - might aswell have not bothered, left numerous emails to cover myself and low and behold 4-5 weeks later I'm receiving final notices to pay the months subscription they automatically enrolled me on after my trial had ended, despite me emailing several times to cancel membership. I'm now being threatened with a CCJ against my name if I don't pay.

I've got screenshot evidence of all the emails, including ones last week and yet have all been ignored.

Desired outcome: I want my membership cancelled and the ridiculous false charges dropping against me.

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C
6:06 am EST
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C-Date Court action for not continuing membership payments

I cancelled my payment through Paypal to C-date after one month. Now they are chasing me for continued memebership payments or court action through eCollectAG for non payment of subscription which they say I signed up for. I did not sign up for continued membership and I had tried to cancel my membership online but the web site did not allow me to do that. I have now recieved a request for £239.13 by 28/12/2022 or court action. I have also reported this to "Action Fraud Police" but have had no feedback from them yet.

Desired outcome: Cancellation of the court action.

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Update by Chris Brendish
Mar 20, 2023 1:41 pm EDT

Yet more contact from C-date!

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Update by Chris Brendish
Mar 15, 2023 9:33 am EDT

E-mail from C-date and my reply are attached. 15/03/2023

Update by Chris Brendish
Mar 15, 2023 9:31 am EDT

E-mail from C-date and my reply are attached.

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Update by Chris Brendish
Mar 13, 2023 9:38 am EDT

I have replied to Themys&[censored] 13-03-2023.

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Update by Chris Brendish
Mar 13, 2023 8:55 am EDT

After 3 months of no correspondence, I have recieved a letter from Themys & [censored] requesting payment of the outstanding debt to C-Date for non-payment of subscriptions. I have replied to all of their requests but still are requesting payment. I have submitted all the correspondence that I have below.

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Update by Chris Brendish
Dec 21, 2022 6:35 am EST

I have also replied to their original requests for payment and subsequent e-mails explaining that:

I only signed up for one month and did not sign up for continued memebership.

Their "dates" on the website are either fake or computer generated contacts.

I tried to unsubscribe but their website would not allow that action.

They did not respond to any of these issues.

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H
11:40 pm EST
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C-Date Membership/subscription

I've just signed up to this fraudulent company, I'm kicking myself because I normally look at reviews prior to using a site. I've already sent the emails to say cancel as I'm not able to so myself. Due to all the individuals that have seen on this app I understand that I'm not the only one. I am going to seek legal advice. I haven't used any functions of the site, I just want out.

Desired outcome: I want you to cancel my subscription and please close the account

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Update by Has123
Dec 21, 2022 10:13 am EST

I have several times but it seems you have the same generic response. I have sent you a attachment and this has still not been recognised. I am losing my patience

Update by Has123
Dec 20, 2022 4:43 am EST

I signed up on the 20th December 2022, unfortunately I went into this company blind and not looking at the legitimacy of its habitats. As soon as I paid and noticed that it withheld my Ip address I felt very suspicious. I can't seem to find a way to cancel my subscription. With the current state in the UK i.e. cost of living, this was the last thing I needed. Can I get some clear advice how to proceed with this cancellation amicably as I've literally haven't used it and signed up by mistake.

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2:55 pm EST
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C-Date Termination of membership

Looked to cancel my subscription on C-date as I noticed there were no real dates on the site. All are fake/bots. Worst still, there is no way to cancel subscription an just got threatening email from them that I need to pay else they’d initiate court proceedings against me.

I wonder why they’d resort to threat when it’s obvious they are faking their membership.

I would like to terminate my membership with immediate effect.

Von

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6:26 am EST
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C-Date C-Date

They offered a two week trial promotion of €2 or so. That was after telling me they had to reset their system as i tried to charge and they blicked my card because of some technical difficulty, this was how i got their cust service email address. THEY CLAIM THAT SHORTLY I WILL HAVE A LINK TO THEIR CUSTOMER SERVICE POSTED ON MY PAGE. They instead charged me almost €12 for their two week introductory offer. They are a scam!

Desired outcome: I want my account cancelled as I have blocked all transactions from being paid to on line and or out-of country electronic Web site purchases. The amount is being blocked. I want this removed by them ASAP!

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7:15 am EST
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C-Date Premium Membership

Have emailed through 3 times requesting to cancel my subscription and close my account. Zero response from their “customer service” team in over 3 weeks.

Only way they say I can cancel is by sending a fax. No one uses fax machines anymore so it’s basically saying you cannot cancel your online subscription. Signed up middle of November and emailed a couple of days after to cancel subscription, no response. Emailed again around a week later with no response, and again today.

Desired outcome: Membership cancelled and profile and details fully deleted

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3:37 am EST
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C-Date Membership

I was a subject of fraud, and found on my bank statements money going to this company. I have contacted my bank and instructed them to stop the direct debit.

I have also emailed C-date to cancel and explain the circumstances, but have received no reply email concerning my cancellation, The only emails I am receiving are threats to take further action to take me to court. If I don't pay the outstanding balance, which I refuse to pay as I didn't set up the subscription/Direct Debit.

Desired outcome: Cancellation of subscription, acknowledgement of my circumstances and to stop any attempt to take me to court

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4:21 pm EST
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C-Date C-date

They hard to cancel subscription online. Website sends you around in a loop so you can’t cancel. Impossible to cancel online. I have up trying not realising I was paying just on £40 per month. Contacted customer service twice. Got stock replies twice. Won’t refund latest payment. Not even 50%. It’s a money making web site. Although reply from customer service was quick. It’s not well designed web site.

Desired outcome: Refund of latest payment

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4:42 am EST
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C-Date I want my service to be cancelled…they keep charging money for nothing…they re making unaiuthorised payments without my consent

I made a membership to try it out and a full premium and I want to cancel the membership. They have no email no phone number where to contact them nothing and they keep charging me money without my authorization which is against the law. Can you please help me out? I can give you all the details of my account. I will contact the back from my end as this cannot keep happening.

Let me know if you need anything from my end as well.

Thank you.

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7:36 am EST
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C-Date Subscription

Hi,

My personal details have been stollen and my card was used for a subcription on C-Date site.

Receiving all this email about it that i owe 49.99 for my subscription and a debt collectors with start if not paid.

I have emailed C-Date email address provided to explain this but received no response and my email were totally ignored and they keep sending me final reminders that i need to pay this fee.

I would like for this matter to be resolved

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7:23 pm EST
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C-Date Dating site

Signed up for this as a bit of fun with no intention of dating, looked ok to begin with, got bored too quickly with it, then money went from my account, then a month later more money tried to leave my account, this time there was no money in the account, spoke to my bank who then cancelled any further amounts from going..

Then email arrived saying debt collectors will collect monies unless I pay, account is blocked so there is no way of getting into the profile to try and delete again…no way of contacting them to cancel……do not touch this site with a barge pole, utter disgrace, full of scams, fake profiles and bots……do not touch

Desired outcome: None yet

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D
D
Denny's Woodwork
, US
Dec 03, 2022 6:27 am EST

So how did you leave it as it is at the end? By just ignore them and changing your bank card?

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M
8:30 am EST
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C-Date C-date

Refusing to cancel a subscription I did not agree to, after being a member for two days, I do t want to continue after the 1 month trial, they are asking me t to send a fax that I do not have access too, the link is not in the site to the Vance form they are telling me is there. They have asked me to send a letter! They are making it as difficult as possible to cancel. Please help me cancel my account the customer service is a disgrace

Desired outcome: Cancel the subscription and remove my details from their servers and database

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6:37 am EST
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C-Date C Date

My Details.

R Chappell.

Membership number unknown as I no longer have access to the site.

You have given me only one option; to pay another £39 plus £10 costs.

This is the only way I have to contact you now.

Therefore, please take this as confirmation of my cancellation of my membership.

I do not expect any more threatening demands from yourselves. Any such demand will be reported to my bank's fraud department in the first instance...

Please reply to [protected]@gmail.com

Desired outcome: cancellation with no further demands

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12:38 pm EST
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C-Date I finally found what I wanted on J4Date.club

Their cancellation policy is a nightmare. It’s easier to fly to the moon than cancel your membership. Trust me, you WILL want to cancel it, because the site is utterly useless. It’s total rubbish. Search elsewhere, if you value your time.

I like J4Date.club

- I had some luck there and met couple of beautiful women. I had several dates with them. They really feel like potential matches. Both women made a trip to my country. Just don’t get engaged with C-date scam! To add more fuel to the fire they act like bullies. When you stop paying them (by cancelling your bank card) they send debt collectors to you. So avoid them like plague!

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3:09 am EST
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C-Date Asking for money for date site

Hi I went on cdate website and took a weeks subscription then I couldn't cancel it so I stopped my payments now i've got letters sent to my home address asking for money through ecollect or they will take me to court one I didn't sign up for anything 2 what give them the right to send letters to my address witch I didn't give them this company needs looking into there using bulling tactics on vulnerable people not just me locked out of cdate can't get any proof

Desired outcome: They pay for my divorce or pay me for the stress macsumon fine

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C-Date In-depth Review

Overview of C-Date: C-Date is a popular online dating platform that caters to individuals seeking casual relationships and encounters. With a large user base and a focus on discretion, C-Date offers a convenient and safe environment for like-minded individuals to connect and explore their desires.

User Interface and Navigation: C-Date boasts a user-friendly interface that is intuitive and easy to navigate. The website's clean design and well-organized layout make it simple for users to browse profiles, access features, and find what they're looking for without any hassle.

Registration Process: Signing up for C-Date is a quick and straightforward process. Users are required to provide basic information, such as their gender, age, and location, as well as their preferences and interests. The registration form is concise, ensuring a seamless experience for new members.

Membership Options and Pricing: C-Date offers both free and premium membership options. While the free membership provides limited access to features, upgrading to a premium membership unlocks additional benefits and enhances the overall experience. Pricing plans are competitive and offer good value for the features and services provided.

Profile Creation and Customization: Creating a profile on C-Date is a breeze. Users can personalize their profiles by adding photos, writing a bio, and specifying their preferences and interests. The platform also allows for profile customization, enabling users to showcase their personality and attract potential matches.

Search and Matching Features: C-Date offers a comprehensive search and matching system that helps users find compatible partners. The platform utilizes advanced algorithms to suggest potential matches based on users' preferences, ensuring a higher likelihood of successful connections.

Communication Tools: C-Date provides a range of communication tools to facilitate interactions between users. From private messaging to chat rooms, users have various options to engage with others and establish connections. The platform also offers a discreet messaging feature, ensuring privacy and security.

Privacy and Security Measures: C-Date prioritizes the privacy and security of its users. The platform employs robust security measures to protect personal information and ensures that user data is handled with utmost confidentiality. Additionally, C-Date allows users to control their privacy settings and choose who can access their profile and information.

Success Rate and User Feedback: C-Date has garnered positive feedback from users, with many reporting successful encounters and satisfying experiences. The platform's high success rate can be attributed to its extensive user base and effective matching algorithms, making it a reliable choice for those seeking casual relationships.

Customer Support and Assistance: C-Date offers reliable customer support and assistance to its users. The platform provides a comprehensive FAQ section, as well as a dedicated support team that is readily available to address any queries or concerns. Users can expect prompt and helpful responses, ensuring a smooth experience on the platform.

Mobile App Experience: C-Date offers a mobile app for users who prefer to access the platform on their smartphones. The app provides a seamless and convenient experience, allowing users to stay connected and browse profiles on the go. The mobile app is well-designed and user-friendly, ensuring a smooth and enjoyable experience.

Additional Features and Services: In addition to its core features, C-Date offers various additional features and services to enhance the user experience. These include advanced search filters, photo verification, and the option to send virtual gifts, among others. These features add value and make the platform more engaging for users.

Pros of Using C-Date:

  • A large user base, increasing the chances of finding compatible partners
  • User-friendly interface and intuitive navigation
  • Effective search and matching features
  • Discreet communication tools for privacy
  • Competitive pricing plans and good value for money

Cons of Using C-Date:

  • Limited features and functionality for free members
  • Focuses primarily on casual relationships, may not be suitable for those seeking long-term commitments

Conclusion and Recommendation: Overall, C-Date is a reliable and user-friendly platform for individuals seeking casual relationships. With its extensive user base, effective matching features, and commitment to privacy and security, C-Date offers a convenient and safe environment for like-minded individuals to connect. While it may not be suitable for those seeking long-term commitments, it is highly recommended for those looking for casual encounters.

How to file a complaint about C-Date?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with C-Date. Make it specific and clear, such as "Unauthorized Subscription Renewal on C-Date" or "Difficulty Cancelling C-Date Membership".

4. Detailing the experience: Provide a detailed account of your experience with C-Date. Mention key areas such as customer service interactions, the clarity of subscription terms, issues with account management, or any discrepancies in charges or services received. Include specific dates and descriptions of the problem. If you have had transactions with the company, describe them and include any relevant details such as amounts, dates, and the nature of the transaction. Clearly outline the steps you have taken to resolve the issue with C-Date and their responses or lack thereof. Explain how this issue has personally affected you, whether it's financial loss, stress, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or statements. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred due to the issue with C-Date. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from C-Date addressing your complaint.

Frequently asked questions (FAQ) about C-Date

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Is C-Date a legitimate online dating platform?

Yes, C-Date is a legitimate online dating platform, primarily focusing on casual dating and short-term relationships.

Can I trust C-Date with my personal and financial information?

C-Date uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are there many active users on C-Date?

C-Date has a considerable user base, but activity levels can vary depending on your location and preferences.

Is the C-Date website secure for online transactions?

The C-Date website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is C-Date's customer service?

C-Date offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the membership fees at C-Date competitive compared to other dating platforms?

Prices at C-Date may vary, but they generally aim to be competitive within the online dating market. It's always wise to compare prices from multiple platforms.

Does C-Date offer a refund policy for their memberships?

C-Date may have a refund policy for eligible situations. Be sure to review the terms and conditions for more information.

Are there any known scams associated with C-Date?

C-Date is a reputable online dating platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has C-Date been in business?

C-Date was founded in 2008 and has since grown into a recognized casual dating platform.

Can I trust the reviews I find online about C-Date?

When researching C-Date, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does C-Date offer any loyalty programs or discounts?

C-Date may offer occasional promotions, discounts, or special offers. Check their website or sign up for their newsletter for the latest information.

How does C-Date handle user privacy and data protection?

C-Date offers privacy settings and data protection measures for users. Be sure to review their terms and conditions for more information.

Is the C-Date mobile app safe to use?

The C-Date mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with using C-Date?

C-Date aims to provide transparent pricing, but always review the membership fees and any additional costs before signing up.

Does C-Date verify the authenticity of user profiles?

C-Date may have measures in place to detect fake profiles, but it's important for users to be vigilant and report any suspicious activity.

How can I ensure my safety while using C-Date?

To ensure your safety on C-Date, follow general online dating safety guidelines, such as not sharing personal information too soon and meeting in public places for first dates.

Does C-Date offer any features to help users find compatible matches?

C-Date offers search and matchmaking features to help users find compatible matches based on their preferences and interests.

Can I use C-Date for long-term relationships or is it only for casual dating?

C-Date primarily focuses on casual dating and short-term relationships, but individual experiences may vary.

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