Menu
Write a review
File a complaint
C-Date Profile

C-Date

www.c-date.com

Learn how the rating is calculated

2.6 1 Review 452 Complaints
Claimed
C-Date has claimed their business profile
Write a review File a complaint

C-Date Complaints Page 3 of 23

ComplaintsBoard
T
10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Scam charges

I unwittingly filled out my details online on their site believing this to be a genuine dating site, only to realise it was a scam website. I emailed them to cancel any subscription immediately. I am now being bombarded with requests for payment with late payment and admin charges added. This amounts to £244.73 so far. I have attached photos of the correspondence received by mail today. Please help!

Desired outcome: would like all charges cancelling and for the threatening letters to stop.

Read full review of C-Date
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
P
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date C.date .com

Hi everyone fake Web site they are trying to get £39.90 from my account I had signed up to c.date last month untill I noticed that it was the same pictures but moved around I had paid £9.99 straight off without using the monthly free services but when I noticed something was wrong I sent a email to them no response back Ave just sent them another email asking who gave them the order to set up a dd on my account and to try to take £39.90 out of my account that's classed as Freud it think so they have our bank details without your permission so something needs to be done about this service c.date hopefully with me blocked the transactions and the bank know about the problem that £39.90 they shouldn't be able to receive hopefully thank you Paul

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
7:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Cancel account and stop threatening letters before I get police involved!

Reference 945D9KB7

Hello I was on this site for less than an hour! As I soon realised all the women on it are fake or robots… I then told you I want my account cancelled which you make impossible too do on the site. Then you block the person from the site so they can’t cancel and pass it too a debt company too frighten peopl! You are a DISGRACE! I have also emailed you and your debt company about this and too

Your debt company This is also a fake scam site you are sending letters on behalf of.. when you try too get in contact you cannot as this is a scam company aswell as you probaly already know. if I receive any more threatening letters I will be reporting you too the police I have already sought legal advice

I served notice and would attest to this in a witness statement in a UK Court if necessary;

pursuing someone for money they do not owe in the UK is a criminal offence under S.40 of the Administration of Justice Act 1970;

If you continue with this harassment I reserve the right to (i) Report you to the police and (ii) hold you responsible for your legal costs associated with defending myself;

I hope this is the end of this ridiculous matter

Read full review of C-Date and 1 comment
Update by Andrew174
Jun 16, 2023 6:51 am EDT

I have already e- mailed them 20 times and there is no response it is illegal what you are doing and as you are the person who issues this ridiculous charge it is you who is responsible stop passing the buck ! YOU MAKE IT IMPOSSIBLE TOO CANCEL AND THEN YOU INSTANTLY PASS IT TOO A DEBT COLLECTOR AND JUST SAY SOEAK TOO THEM!

YOU DONT EVEN ASNS OUT A LETTER FIRST FROM YOUR SOAM SITE YOUR A DISGRACE AND AN AVSOLUTE SCAM AND HAVE BEEN FORWAEDED TOO THE POLIVE AND FRAUD DEPARTMENT …. YOU HOPE TOO SCARE VULNERABLE PEOOLE INTO PAYING THINGS THEY DONT OWW WITH RIDICUKES CHARGES FROM DEBT COMPANYS AND SCARE TACTICS YOUR DEBT COLLECTOR IS BASED IN GERMANY YOU HAVE NO RIGHTS…. YOU SHOUKD BE ASHAMED YOU DISGUST ME SEE YOU IN A UK COURT YOU SCAMMERS!

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
S
S
Stewart Bright
US
Send a message
Jun 17, 2023 4:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have the same situation what a absolute joke of website how is this possible to scam people from there hard earned money in such difficult times.

A
Author of the review
A
Andrew174
GB
Send a message
Jun 17, 2023 6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Stewart Bright

Mate they are crooks they have like 8 different versions of their name on trustpikot and over like 3,000 complaints it’s the biggest scam site I have ever known even the poor people they have scammed who have paid with their scare tactics they unlock their accounts and start charging the 39.99 again and if u don’t pay it happens all over again it’s a vicious circle they are disgusting crooks with no heart or emotions.. head over too trust pilot have a look mate and leave a review as they have too reply by law. You will be shocked at the comments … I have never actually seen 1 person where they have taken someone too court. If they scare enough poor people they make millions

ComplaintsBoard
S
9:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Cancelling subscription and account

Signed up for trial. I don’t wnat to keep the account. I have tried to delete it but it won’t let me unless I cancel my subscription. To do this it only says I can use a fake fax address or post. Very suspicious that they ask for a signature when they had no existing one.

I have emailed to ask what to do and have had no reply. I have since read so many negative reviews of people scammed by this company and now I am very very scared about what will happen. As they have said they are chased by debt collectors because the company make it impossible to cancel.

Desired outcome: Cancel subscription and account deleted

Read full review of C-Date and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
U
U
user2583641
Medway, GB
Send a message
Jun 12, 2023 5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-date is a fake dating site with only BOT profiles and is operated by fraudsters who's sole purpose is to extort money from people via either subscription fees for a service they will never receive or by threatening and trying to intimate people with various forms of correspondence from various sources (very likely operated by the same criminal organisation).

ComplaintsBoard
C
12:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Account

I've emailed twice now about closing and deleting my account and I'm still being charged please delete and stop charging me.

Payment Reminder

C-Date logo

Your subscription to www.c-date.co.uk

10/06/2023

Failed payment with IP-Address: 148.252.128.45

Interdate S.A. / www.c-date.co.uk

Reference number: GB-2023-06-10-[protected]-CDATE-DN

Please quote this when contacting us.If you have any questions, email us stating your reference number to [protected]@interdatesa.com. Emails must be from the email address registered with C‑Date, as required under the General Data Protection Regulation GDPR (REGULATION (EU) 2016/679).

Hi Gingerdwar,

On 10/06/2023, your subscription under email address [protected]@hotmail.com, which was purchased on 10/04/2023 at www.c-date.co.uk, was automatically renewed for 1 month.

This renewal was made according to our Terms and Conditions, which you confirmed having read and accepted.

Product purchased:1 month Premium Membership.

IP address at the time of purchase: 148.252.128.45

Method of payment: PAYPAL

We are unable to debit the subscription fee.

You owe us now the overdue subscription fee of £ 39.90, plus the handling fees of £ 10.00.

The total amount now due is £ 49.90.

Pay now

To stop the automated collection process you must pay the amount in full before the deadline below. If you do not pay the outstanding amount in full or you exceed the payment deadline, we will pass your case to an external debt collection agency. This would, unfortunately, lead to further costs and these would be passed on to you.

Please pay £ 49.90 within 7 days before 16/06/2023.

If you cannot make a payment online, you can also pay the debt via Paypal.

If you need assistance making your payment with Paypal, please contact us at [protected]@interdatesa.com. We will send you a personalised money request via PayPal. Please note: This email is for PayPal related questions only. Should you have any other queries, please email us from your registered email address (as required under the General Data Protection Regulation GDPR (REGULATION (EU) 2016/679) to [protected]@interdatesa.com quoting the reference in the subject line. Please do not delete the original email in your reply!

If you cannot make a payment via PayPal, you can pay via bank transfer to the following bank account:

Account Name: Interdate S.A.

IBAN: DE32700202700015080834

BIC/Swift-Code: HYVEDEMMXXX

Bank: UniCredit Bank – HypoVereinsbank

Amount: £ 49.90

Reference: GB-2023-06-10-[protected]-CDATE-DN

Bank address: Kardinal-Faulhaber-Strasse 3, D-80333 Muenchen, Germany

Punctual payment is the only way to avoid further costs being incurred.

Upon receipt of payment this case will be closed and no further charges will arise.

The automatic renewal of your subscription has already been cancelled. You can either use your Premium Membership until the end of the subscription period or delete your account.

Please find further information in the FAQs below.

With regards,

Martin Bell

C‑Date Claims Management

© [protected] C‑Date - Made with passion 🔥

You are receiving this message because you registered with https://www.c-date.co.uk on with the following email address: [protected]@hotmail.com. If you no longer wish to receive this type of email, please click here to unsubscribe.

Please do not reply to this email as we are unable to respond to your reply from this address. Please contact our customer service in case of questions. Fax: [protected]. [protected]@c-date.co.uk .

Interdate S.A. / 13, rue du Commerce / L - 1351 Luxemburg, Commercial Register: B 158 155 / European VAT ID: LU24547210, Member of the Board of Directors: Laetitia Pateau

1. Why do I have a debt?

You have received a payment reminder because you have an outstanding debt on your account with C‑Date. When you purchased your Premium Membership you were informed about the price and the payment terms. The Terms and Conditions, which you confirmed you had read and agreed to at the time of making the payment, also explained how you could cancel your subscription.

2. How can I pay the debt?

The payment instructions are in the payment reminder. Payments may take a few days to a few weeks to be credited. Please refer to the payment reminder for full details. When the payment is credited to your account, the debt collection process will stop.

3. I've already paid, why have I received this reminder?

We're sorry for any inconvenience caused if you have received this notice in error. Please raise an objection by sending us a copy of your bank statement by email attachment to [protected]@interdatesa.com.

4. Will my subscription be cancelled when I pay the debt?

We can confirm that your subscription is cancelled. Once your payment is confirmed, you can use your remaining Premium Membership or request to have your profile and any unused Premium Membership deleted. If you would like to know the end date of your Premium Membership, you can contact customer service.

5. What if I already requested a refund?

If we accepted your refund request but you have processed a chargeback, you are obliged to pay any fees. Please also check if you processed a chargeback despite having received a refund. If this is the case, your account will have been credited twice and our claim is justified.

6. What if I already cancelled my subscription?

We're sorry, but we cannot confirm a backdated cancellation. When we receive a valid cancellation, we confirm it via email with the end date for the Premium Membership. If you're certain that you cancelled in time, please send us a copy of your cancellation proof to [protected]@interdatesa.com.

7. What if I didn't subscribe, what should I do?

Please refer to the payment reminder for information about when you subscribed. If you think that you have been a victim of fraud, please report this to your bank. We will contribute to any investigation by providing them with the available data they need from the account in our database. Should there be conclusive evidence of misuse of payment data the debt collection process will be stopped. Furthermore, we will press charges against the person responsible and assert our claims accordingly. Please note that reporting a fraud claim with no evidence is not a sufficient reason to stop the debt collection process.

8. What is an online contract?

Online contracts are made by entering and submitting your payment details. Contracts made online are legally valid in the same way contracts signed in person - with both parties having given their mutual declaration of intent.

Desired outcome: Delete my account and stop charging me

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
5:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Wanting to cancel membership from c-date

need membership cancelling ,sent emails to [protected]@c-date no response.Payment of £39.90 withdrawn from bank today 8th june 2023 i no longer want membership to c -date, would they immediatly cancel please.I have the company emails today 8th june 2023

They sent email to say sorry to see you go so obviously know I’ve sent email to cancel.They then guide you to send cancellation email,so doing so you get a reply saying because you sent another email you then have to go to back of processing queue.To me this comes across as a delaying tactic to get past the deadline for cancellation.I’ve given them 3 months notice but they are trying to delay to gain more payments

Desired outcome: cancellation of membership from c-date

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Cancelling my account

I joined the site on the 4th and paid my monthly charge , I sent an email the next day confirming that I no longer wanted to be on the site and cancel it immediately given the 7 fmdays that they require, I have had one email at 4am saying sorry your goi g but send an email to confirm your notice and we will be in touch , still waiting to hear

I worry as the reviews say the company is a scam and they get a debt collection company involved

I have asked them again today to please cancel my account also noticed one review went to a solicitor I hope I don't have to go this route

Desired outcome: Want this to be cancelled and stop the stress I'm feeling

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
I
7:49 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date The platform is nothing but a con

Joined to find it was bots and sec systems tried to leave following your instructions thought I had but months later I have a “eagle firm” chasing and threatening me. I want someone at your company to contact me asap to discuss, as lokkkbg at the many many reports your business is nothing but a con to threaten people after they think they have cancelled into parting with money.

Desired outcome: Leave me alone before I report you to every possible trading standards organisation.

Read full review of C-Date
Update by IJS 79
Jun 05, 2023 6:31 am EDT

There was no proof I followed the instructions and had it confirmed as cancelled on screen no emails etc. I rightfully thought that was all done, no other contact was received from CDate until months later when a German law firm contacts me and starts harassing and threatening legal. Clearly a con.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
8:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date C date app

Hi there its me shazi i have a membership on c date app resgistered on the following email address: [protected]@gmail.com

As im not using this service now but still an amount of 40 uk pounds is charged from my account as i requested to cancel the membership 2 weeks ago please cancel this membership and refund the amount into my account as im no more interested in using this app im a student having huge financial crisis. So kindly help me and cancel this membership

regards,

shazi

email: [protected]@gmail.com

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Money back

My name : jagjit singh

Date of birth 07/11/1985

Email : [protected]@yahoo.com

Status : premium

I m member of c-date since 01/04/2023 .

I paid £9.99 on 06/04/2023 for first month subscription. Then I try to delete my account. Can’t able to do that . Message came contact [protected]@c-date.co.uk

I send email to delete my account on 06/05/2023. No response.

U took £39.99 on 06/05/2023 without my permission. I want to delete my account, cancel subscription and my money back . Thanks

Desired outcome: Money back £39.99 . Cancel subscription, account deleted.

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Money back

My profile name is jagjit singh. My address is 107 The Crossways, Hounslow, TW50JJ. Email : [protected]@yahoo.com.my profile name is Jack. i m member since 01/04/2023. I subscribe on 04/04/2023 for 1 month £9.99. I tried to delete my profile but couldn’t do it. I send email on 06/05/2023. No response. But they taken 39.99 on 06/05/2023 from my account without letting me know. I want my money back . I send email to them but no response. Please give me my money back. Thanks

Desired outcome: Money back , cancel subscription, delete profile.

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Unable to cancel

Hello my name is John I've signed up for C-date on the 24 7.22 and paid a 1 month subscription and my contact ID is: GB 203_05_27_[protected] cdate. dn. After I've joined I've read the reviews of the site and I cannot believe on what I saw, people having trouble on cancelling their membership and getting automatically charged up.

I've sent emails to [protected]@c-date.com and had a email from them yesterday about a cancellation it's because I wish to cancel my membership. It tells me that the essential way to do it is a cancellation online form, to start of go to my membership and click (change) but when I clicked on membership it still says that my Account will be visible in the few days and it's already been past a few.

The other option is to fax them in which I've tried, left them a message saying I requested to cancel my membership and mentioning my contact ID as well. The email also tells me to post to them with the required address of the company but I don't know if it's just a cancellation form that I have to send or can I write a letter to them about cancellation.

I received an email saying I owed them money which I did as as I cancelled the direct debit through my bank.

On the email I received from c date it stated that my cancellation would be accepted once the outstanding dept was paid which I have done.

Would you be able to confirm this has happened.

Why has not the fsc looked into this company they seem so poor with all the complaints.

Desired outcome: Just to confirm that my cancellation has been accepted and this poor company c date is recognised for extremely poor customer relations

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
G
3:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Subscription that I didn’t take out

Hi, I received an e mail about collection of monies which I duly paid straight away and requested an end to my subscription that I actually never took out . Unsurprisingly you have now asked for more monies and did not reply to my message that I sent you about all this 3 days ago. I hit the pay now button on your email of Sunday 14th May ref GB-2023-05-14-[protected]-CDATE-CB. I only paid you because I fear that my wife will find out what I stupidly did back in Dec and paid for what I thought was one months subscription and now want you out of my life .please recheck with payments and a reply to my e mail of Sunday 14th which you have also chosen to ignore and have now upped the amount requested from

£49.90 to £89.80. The £49.90 was paid on Sunday and that should be the end of it . Evidence below but you can search for my e mail quite easily Please confirm . Thank you

Desired outcome: End subscription and accept the £49.90 that you asked for 3 days ago that I paid also 3 days ago and please I implore you to then leave me alone

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
V
2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Threatening emails about cancelling my Subscription.

On the 9th April I signed up for one months subscription to C-Date. I then tried to cancel and the website would not allow me to do this, so I emailed as per their terms to cancel my subscription. On 17th April I emailed their service team to cancel my subscription (ticket number Ticket#[protected]). I was told to cancel through the website. Which I told them I could not. I then received to further contact. This was within 14 days of my first payment and I only paid for one month.

I have now received a threatening email saying they will pass on my debt to a collection agency.

First of all, I have no debt. I only paid for one month.

Second of all I cancelled within 14 days of renewal via email as specified in the T&C's and have email proof of this. If Cdate needed more information they have plenty of time to request it but ignored me.

I just want to be left alone and have my subscription and account deleted in line with data protection.

Desired outcome: As above. Cancellation and data deleted

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
D
1:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Cancellation

I just want my cancellation done , The Premium membership stopped and the account deleted . This whole thing is causing me extreme anxiety and a whole lot of stress and I'm close to doing something stupid . The cancellation/ending of membership is utterly ludicrous and damned near impossible and bordering , if not illegal under UK regulations . I'm more than willing to pay whatever is owed if only someone would actually reply .

Desired outcome: Cancellation of account

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
9:57 pm EDT

C-Date Effective Asian Dating Sites In The UK Capable Of Allowing Exchange Of Personal Contact Details To Fix Face To Face Meetings In The UK.

For me it is imperative to engage with a UK Based Asian Lady Dating Site ONLY, capable of facilitating permission for exchange of contact information so a face to face meeting or blind date can be arranged. If the *Data Protection Act" precludes this then tactical adjustments should be made to counteract the frustration the *DPA will typically create. The dating organisation could consider club meets and safety chaperones to counteract it's otherwise inflicted

impotence the rules create.

Desired outcome: Overall regarding an effective dating site Asian ( ONLY ) I would be able to meet an Asian Ladyfor a serious long term relationshipin the UK ( ONLY )

Read full review of C-Date
Hide full review
ComplaintsBoard
A
3:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Scam site

Dear C-date

After reading hundreds of negative reviews regarding your site. Please be advised I cancelled your repeat subscription (which was not described as being a reoccurring subscription but a 1 month trial). I have instructed PayPal to not allow any further payments to be made to you.

As I only subscribed, and cancelled my membership today (4/5/23) there is no need for you to take any further payments or attempt to pursue further funds via a debt recovery company.

I have emailed you the above and I’m aware you rarely reply to emails. So pleased accept this as my desire to cancel my membership and have no further dealings with your company.

Thankfully as I live in the UK, this email can be used as evidence to protect myself from any unlawful attempt from yourselves to pursue money from me.

Please respond to this complaint on here or to email send to you today at 20:40 (4/5/23)

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
12:16 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date I asked to cancel my account

I joined c date on a month trail I then requested to cancel my account which was ignored I lost my job and couldn’t pay another month I emailed c date saying it wasn’t right for me and found it difficult to cancel I asked if you could help me cancel but I got no response so I emailed back and said I wish to cancel and I can’t afford to pay now I’m having to get legal aid and because I’m disabled and have health problems this is not helping I can’t understand why I have to pay for a service I haven’t used it’s beyond me see you in court this is from the date 2/11/2022

Desired outcome: I want my debt removed and my information deleted

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Termination and cancelation of membership

I signed up to c-date (25,3,23)on a promo trial basis but now I'm wanting to have my account terminated and the membership cancelled . I have attempted to cancel my membership myself but there is no way of doing this on the app. There are options to do this via email ,fax and post .I have chosen to do this by email .

I have sent a notice of termination requesting my membership and account to be removed(this is not easy!) This was on the 26,4,23 .

I have already had a payment taken from my PayPal £39 which is fine as its in the terms and conditions but I don't want be forced to pay any more money for something I don't don't trust no more .

It is very frustrating reading about similar issues making something so simple so difficult to do.

I have stopped auto payments on PayPal as I feel I have no choice but protect my finances with unwanted charges.

I have also made it clear I will be seeking legal guidance and I will also be pursuing this further with the Uk fraud prevention services (CIFAS) if it doesn't get resolved swiftly.

Been in the UK I am protected by the consumer rights act and I should have the ability to cancel or amend any service as a consumer with ease.

Regards

Simon

Desired outcome: Termination and cancelation of both the account and membership

Read full review of C-Date and 2 comments
Update by Sie99
May 07, 2023 8:38 am EDT

Been a few days now and I've had no emails or anything saying I owe them anything . I hope on the 25th it will be showing cancelled and I can relax

Update by Sie99
Apr 28, 2023 2:47 am EDT

I have just received an email showing my subscription is cancelled and I won't see any other attempt of payment. My premium membership says it will end on 25,5,23 . I will continue to keep records of all communication until I am certain this is true on or after 25,5,23 .

Update by Sie99
Apr 27, 2023 5:35 am EDT

Any update would would like to get this issue sorted ASAP as it is really stressing me out now . I havnt slept at all .

Update by Sie99
Apr 27, 2023 5:33 am EDT

Hi it would be great to hear a response so I can get the issue sorted as soon as possible as it is stressing me out too much .

Hide full review
2 comments
Add a comment
S
S
Simeon Markov
US
Send a message
May 03, 2023 4:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi there.

What's new...

Long story short,

Please terminate my membership and cancel

subscription.

L
L
Leigh Davies
US
Send a message
May 09, 2023 8:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Simeon Markov

I’m in same situation I’ve got a debt collection agency after me now and I only used what I paid for what’s that all about impossible to cancel I hope you get it sorted

ComplaintsBoard
X
7:54 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
C-Date Logo Replied
C-Date has left an official reply on this complaint.

C-Date Unauthorized billing / failure to cancel subscription

Like many others on here I took out a trial membership and then cancelled immediately (I have the email) 4 weeks later I was billed via PayPal for £39.90 despite having no account with the company. I have emailed many of their email addresses including one listed on trust pilot. I have received no replies.

Failure to resolve the below issues will instigate a PayPal grievance and legal proceedings.

Desired outcome: Full cancellation of account , refund of incorrectly taken PayPal payment, removal of all future debits and email confirmation of the above

Read full review of C-Date
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. C-Date Contacts

  2. C-Date emails
  3. C-Date address
    Interdate S.A. 13 rue du Commerce, Luxembourg, L-1351, Luxembourg
  4. C-Date social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
C-Date Category
C-Date is ranked 100 among 148 companies in the Dating Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.