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Vacation Clubs Complaints


Cancun Easy Vacation / cancun vacation package

People of canada on Mar 7, 2019

Beware with the Filipina Agent in cancun mexico name Chelsea Pangilinan she's a scammer, a big lier she charge our credit card twice without informing us. And pretending that she did it accidentally. She also scam my friend she's using other name Ashley just to hide her identity. She...

Leisure Vacation Time / 4 vacation package

madeline brix on Nov 14, 2018

Can you please give me your fax number so i can fax it all to you. I don't know the computer so i can't do all the forms required. You can get me at this email or my phone [protected]. This company had taken my money and have not given me the 4 vacations promised. The girl who did the...

Royalton Jamaica / travelsmart vacation club

Mandy1677 on Oct 23, 2018

My husband and i travelled to Royalton Jamaica and bought into their vacation club.It has been the worst decision made. First of all the vipconcierge email address provided takes forever to respond to a query. We attempted to use free certificates issued for stay at the hotel and was told...

Unlimited Vacation Club / AM Resorts / false sales presentation

SSJones on Sep 17, 2018

We were approached at Cozumel airport and enticed to attend a presentation. The next day while attending the presentation we told them we were not happy with our booked resort so they offered to put us up at their "Secrets" resort. It was wonderful!. During the sales presentation we were...

Travelsmart VIP / membership

DanielF on Aug 29, 2018

We were sold Travelsmart membership for 15 years when we were vacationing in one of their all inclusive resorts. We were told the membership covers all costs in their resorts. We tried to read and understand all details in the contract. However, they are scam artists and the contract i...

Travel Services International / travel discount membership

LynduhLou on Aug 28, 2018

Attended a presentation in Charleston, SC for TSI stating the membership offers savings of 40-85% off retail pricing found on other travel sites. Made themselves out to look like they are accredited with the BBB as well. Once I gained access to the site the savings promised are in fact not...


Constance Maitland on Jul 7, 2018

Just as others this company took the three timeshares but somehow the third one would not acknowledge that they were sold to the above company. Unfortunately, my partner has died and I am unable to find the papers of sale. I do not want to be held responsible for this and need to find help...

Worldmark Las Vegas - The Boulevard / my entire experience/poor service/poor maintenance

Bgkahuna on Jul 3, 2018

I booked a stay at the Las Vegas Boulevard property. June 25 to June 28, 2018. It was the WORST experience I have ever received at a Worldmark Resort in over 15+ years! -Muddy hand prints on door knobs! -Old (kids) flip-flop (dirty and muddy)lying in the bathroom! -Cigarette butts on the balcony...

Diamond International Resorts / timeshare

kw3 on Jun 11, 2018

We are paying annual fees, and there are no available bookings any time of the year we want to go. Basically fraud, indicating you can take vacations at properties they list on website but after every search the website says no available dates. The consumer protection bureau should...

Vacation & Timeshare Rentals / user scam

ranger** on Jun 5, 2018

On this site is a timeshare rental offer for the Kaanapali Beach Club in Lahaina, Maui. The owner is listed as "Chase". We communicated with him and made an offer which he accepted. We were an extended family needing additional units and he said he had a second one available. He told us to...

Hill Country Resort / purchased one week package

Wcbm on Mar 14, 2018

This place is a rip off what ever y'all do plz do not do any business with them they just wanna take your money. I bought a 1000 week stay back in 2015 and I didn't think it had an expiration date on it cause it wasn't explained to me and finally I decide to book a stay this year, and they...

Member Travel Services / services, refunds, rebates

jabutler69 on Mar 2, 2018

We cannot do a mass email because not every member is waiting on a rebate so we felt that would be confusing to those members. Mass emails are either all or none. He is out of the hospital now which is why rebates are beginning to be sent this Friday. Unfortunately, he did not have a plan in...

Holiday Services International / vacation

NMChristof on Oct 13, 2017

We paid $2400 for a hotel in Puerto Rico for Dec. 2017; we only found out that the hotel was cancelled when we called on October 9th to check if the hotel would be operating, and they said "oh, we were planning on emailing you about the cancellation." Because our vacation was now cancelled...

Travel Quest, South Africa / misleading sales presentation

czxc on Sep 1, 2017

I attended a Travel Quest presentation on 2017/05/06 in Durban. The presenter spent most of the presentation on their online booking site. Asking us for holiday destinations, then showing us on the live site how fantastic their rates are. This online booking site is what made me buy into...

Beyond Experience Vacation Club / vacation club

nmass1124 on Jul 20, 2017

When we signed up for Beyond experience at the Royal Playa del Carmen we were promised deep discounted hotels. To get us to sign up Jared and Tomas promised us that by using their concierge we would only pay for taxes and fees when we booked hotels. However, after waited 35 days to get my...