GoIbibo
Reviews and Complaints

Dear Goibibo Team,

I am writing to express my deep dissatisfaction and disappointment regarding an unresolved issue related to my booking with Goibibo. Despite multiple attempts to contact your customer care, including speaking to supervisors and a senior representative named Yashika and supervisor Shivam Kashyap, my case remains unresolved.

The matter is that I was to board a bus (Harikesh Tour N Travel) from Basari to Delhi with my family on 25th May at 06:50 PM. I reached the boarding point at 5:40 PM, before the scheduled arrival time of the bus. By then I did not receive any call or message regarding the update of the bus. So I called the bus operator to know the location of the bus. The bus operator said that the bus had been cancelled 24 hours ago. Then I called Goibibo's toll free number and I was informed that the bus has been cancelled. I have not received any update from you. Also, I confirmed this on a conference call as calls were not being received from your side.

Ticket ID: 21502813253320064
Booking ID: GOBUSIOS7E23A1DE75
Service Type: Bus Harikash Tour N Travel
Booking Date: May 25, 2025

I was assured multiple times that my refund would be processed, but till date, no refund has been credited, nor have I received a clear explanation or solution. When I called I was told that the bus has arrived

If the bus arrived, who confirmed that the bus was cancelled 24 hours ago?

If the bus arrived, by which route did it come, as I was already at the boarding point yet I was not contacted and there was no message from your side regarding the arrival of the bus?

I request you to look into the matter immediately and issue the pending refund without any delay. Please consider it urgent, as I have exhausted all initial support channels.
All relevant documents are enclosed for your reference:

If the issue is not resolved within 48 hours, I will be forced to escalate the matter through the National Consumer Helpline and initiate legal proceedings.
Looking forward to your immediate action.

Regards,
Manjeet Kumar
[protected]

Myself sanjeev owner of Hotel Sachdeva Excellency, n Hotel Sachdeva Palace, jodhpur facing serious problem last 6 month. ***707, help me to contact number of Ashish KashyapJI... ONCE AGAIN REQUEST SIR... CONTACT ME...

It has a great experience with goibibo because I stuck in patna at midnight because my train was dealey almost 6 hours and there is no relatives living in patna so I downloaded goibibo on my phone and I booked room for stay

This is a great hotel and the kids loved the room, breakfast was wonderful and they had a wide selection of food. Nice place and location rooms are very nice overall this is a great hotel and I would definitely stay here again.

I made a flight booking due to some medical emergency I had to make a date change on urgent basis I tried to connect with customer support of Goibibo they help me with date change. Customer care team is very helpful and with their support I completed my journey thanks a lot to Goibibo

The customer support executive juhi. Sharma_ISNG*** helped me get all documents related to an insurance for which I had entered a wring name she also helped us with a new E ticket related to that. It was not their fault at all and still they were kind enough to rectifuy my mistake and helped us so much with the booking. The other travel partners have NEVER done anything like this for us.
Thanks a bunch JUHI. :)

Hi,
We have booked round-trip from Mumbai to Chennai the payment has been deducted from our end. From Mumbai to Chennai we have received tickets but Chennai to Mumbai shows that booking in progress. We couldn't able to reach the goibibo customer care and we tried to reach the airlines they said pnr number has been cancelled after 24 hours but we didnt receive any updates from goibibo. We have tried to reach the goibibo customer care the number was engaged almost 1 hour and lucky got connected. The customer care representative kept the call on hold and disconnected. We didn't receive call back or any updates from them.
After so many calls lucky the call connected simply they said we can't do anything we will refund the money.

I have requested call back from team to book my tickets for the same cost.
Goibibo is not helpful to us.

Regards,
Shankar

Hi, I had booked a ticket from Kolkata to Pune for two people and the same had to be cancelled as a connecting flight was canceled by the airline. A full refund was processed by Air Asia to GoIbibo as the travel booking partners. its been over 4 weeks and I have not got the refund processed by GoIbibo - there are no working customer care numbers to connect even. Looks like a complete fraud portal who are willing trying to scam customers.

Arun Sharma

Date of incident: 10-06-2024

Time of incident: In between 7PM to 7:30PM

Booking ID - GH74088218427208

Rooms Booked - 3 AC Classic Rooms

Guests Number - 6 Elderly Guests (3 elderly couples)

Name of Hotel - Hotel Railview

Issue - Our elderly guests arrived at the hotel for check-in at the time mentioned and one of the elderly guests started conversation with the receptionist and for check-in. During discussion with receptionist our elderly guest requested for the rooms to be allotted at the 1st floor, the receptionist denied of having rooms at 1st floor and said the rooms are available at 3rd floor & 4th floor only. After that instead of making the guests understand about any availability issue the receptionist started arguing & misbehaving with the elderly guest. Then sometimes later the manager came & he also misbehaved with the elderly guests. Later the manager has denied check-in for the fully paid booked rooms and said, "do whatever you want & tell whatever you want to Goibibo, I will not allot any room to you". Later other elderly guests tried to communicate with the manager to resolve the issue and asked him to allot room, but he still denied saying "I will not allot any rooms to you". So the elderly guest had to leave the hotel and went searching for another hotel to stay.

When I who booked the room for these elderly couples came to know about all this, contacted the customer support immediately for refund, but the customer support said the hotelier is claiming that the guests have misbehaved so they denied check-in, and the hotelier will not refund the amount so Goibibo can't refund the amount, claiming that for this incident the hotelier has CCTV footage with video recordings. In response to the Goibibo's claim I asked them to show recording, but Goibibo couldn't produce any of the recordings and without verfying any of the claims the Goibibo remain silent and didn't refund the booking amount.

Date of travel: 4th May 23

Amount paid:8807

Airline canacelled the ticket on 2nd May 23 and special claim raised on same day

Req ID: [protected]

Amount is not yet refunded even after doing so many follow ups for last 9 months.

customer care team is least bothered about customer as they are not able to solve customer issues.

Please give an immediate solution

I booked a bus ticket from Pune to Bangalore with their affiliated bus operators. I arrived at the pickup spot on time on January 14, 2024. I received a pickup call from the bus operator saying they had arrived at the designated pickup location, but I didn't see them anywhere near the designated stop on time.

The driver didn't even stop at the location for more than a minute, and they ran from the stop, calling me to arrive at the next pickup spot to not miss the bus. This was obviously not possible for me, as I had a family traveling with me and a lot of luggage. I started quarreling with them to ask them to wait for me at the spot for at least 5 to 10 minutes, but these guys arrogantly responded to me, saying that they would not stop for me and asking me to contact Goibibo for my refund as I had missed the bus. The bus operator was Orange Tour and Travels Ltd.

Ok, after this, I raised the complaint with the Goibibo online portal, as there was no customer care executive physically present to address my complaint and initiate the refund; they don't even have an email ID to raise the issue. They just keep sending a message on their WhatsApp number saying that they have received the complaint and are working on it. This is ridiculous, as I'm wasting my time tracking a refund of my lost money, and I'm now frustrated with this whole process.

I'm requesting GoIbiBo to address this and return my booking amount of 6,000 rupees back to me as soon as possible.

this is to inform you that your company is giving online hotel booking to the customer in the name of hotel Heaven Comfort, Gangtok.

recently there was a confirmed booking on 21st october to 23rd oct. the above mentioned hotel does not exist still the tourist are coming on my hotel located at Arithang.

this is to inform you that hotel Heaven comfort does not exist anywhere in gangtok and if you are sending tourist in the hotel which does not exist is a case of Fraud. kindly delete the hotel name from your site.

hotel jade and hotel heaven comfort is entirely different and we will lodge a complain if this practice continues.

owner

hotel jade

gangtok.

I have booked Bus ticket for Bhusawal to Pune route(Sangitam Travels ,Travel Date 18th Nov) on 11th Oct 2023 from GOIBIBO only after checking that cancellation is available which is still showing that refund for cancellation is available on Goibibo Site even for 18th Nov Booking(as per photo attached).

Because of some emergency i have to cancel the ticket.

But when i'm cancelling my Ticket of 18th Nov for Bhusawal to Pune today on 15th Nov,it is showing Zero refund.

I had been regular customer of Goibibo but the site is misleading the customers

regards,

RAMENDRA BEOHAR

PH-[protected]

I have booked a ticket from kakinada to secunderabad on 5th nov2023 in cocanda ac exp (12775).

I have payed extra money 240 rupees for goconfirmed trip policy.

My ticket was in waiting list and it automattically cancelled and I got only my ticket fare price 965/-.

Ive seen all the rules and guidelines iam eligible for 2x refund could you please check as soon as possible and refund the reamining money.

I have added the photos of my payment for proof. Please go through that images

I had booked train tickets through Goibibo application, with PNR no. [protected] for 2 passengers. However since only 1 ticket got confirmed which was of a senior citizen and as he cannot travel alone, I cancelled entire booking through the Goibibo application. Since the ticket was refundable, I got a message from IRCTC confirming a refund of Rs. 1600 to be collected from my booking agency which in this case is "Goibibo". However, on Goibibo application, there is no confirmation on refund.

It showed booking as live and prompted to file IDR but that gets rejected citing reason that booking is cancelled. If it is cancelled, then where is my refund ?

I had booked my return ticket to London, United Kingdom ( Heathrow Airport) Flight details as below:

Name Harpreet Bedi

Airlines Air India

Travel date 31 May 2023 ( Wednesday)

Flight time 14.05 pm

PNR ODXSBF  

Ticket No: [protected] ( attached for your reference)

Initially I had requested to rectify my name as per my passport, however on 30th May Goibibo customer support connected me on phone with Air India customer care where they confirmed they will not be able to rectify as per their policy only option left is to cancel and rebook my tickets.

Goibibo customer support confirmed my tickets has been cancelled and i will get my refund in my payment source account withing 14 business days.

and hence i booked another ticket with correct name with make my Trip same flight same day PNR KHF7PD( ticket attached for your reference)

chased goibibo numerous time but no refund recieved yet

I have Cancelled the Booking By 09 June 2023, and Today is 19 Aug, How much time it need to get the refund? Who will bear the Interest Charge on it ? Every time I check the Status it displays the same. This is very bad service. As I'm using this App for more than 2 years and you guys are not taking seriously for the refund. There is no option to raise the ticket in the Application. Why did the Customer Service people didn't effort to connect me, as I have tried with telephone way on click the link after auto-generated message, I want my money back. 13974 is the Amount and I am paying Interest on it for 3 months. Will you pay that too? 45% Interest Per annum.

Attached the Screenshot of Cancelled Details.

Trying to Connect to the following number. Very poor service related to Customer Service. Following are the details on which I tried to contact you but nothing are working

Customer Helpline Number & E-mail or Goibibo to File a Complaint:

Goibibo Complaint Number +[protected], +[protected]

goTribe Premium Helpline Number +[protected]

BookMyForex Helpline Number +[protected]

Dear Sir/Madam,

I (Shamsher Singh Dhakarwal) booked my train ticket from Ghaziabad to lucknow on 19/07/2023 but transaction could not mature, perhaps due to some problem while entering the password but the amount was deducted from my HSBC Credit card XXXX XXXX XXXX 0086.

I received a message from your side that my amount deducted i.e. Rs. 1207.55 will be refunded. Thereafter, I received a 2nd message that a refund amount has been initiated and will be in my bank within 7 day but it has not been refunded till date.

I am attaching below the copies of messages received from your side, for your reference and records.

In case of any problem you can transfer my amount in my PNB Bank A/c No. [protected]; RTGS- PUNB0089810; Sector- Gama, Greater Noida -201308

With regards,

S S Dhakarwal | शमशेर सिंह ढकरवाल

Mobile : [protected]

YESB32000178740

RRN for refund ID: rfnd_MFeMSoQhCPQJnW

Refund Amount ₹ 1,207 . 55

Initiated On 19th Jul, 2023

Payment Amount ₹ 1,207 . 55

Payment Id pay_MFdsm3cIdfvUcb

Payment Via

XXXX-XXXX-XXXX-0086

Card

Mobile Number +[protected]

Email [protected]@gmail.com

Dear sir my brother Mr Ayush jain booked a hotel for 24 hours 15 August to 16 August noon by goibibo at sanskriti Vedic retreat rishikesh . But due to red alert for heavy rainfall her family denied to go rishikesh. As usual you know care concern. My brother Ayush called many times to extend od cancelled this stay but everyone refuse my concern.

Finally ayush didn.t go yesterday and on belf of him imm requesting you please refund my money back in same account . And be a human , when heavy rainfall warning is there then how could i

On 22nd October, 2022, I made a flight booking under your Order No. [protected] as per the details given below:

1. Chennai to Mumbai on 10/11/2022 via Air India Flight AI-672

2. Mumbai to Chennai on 14/11/2022 via Vistara Flight UK-821

But I could not fly due to some personal reasons. Then I talked to your customer support service and carried forward the flights. I am told that I can use this within one year of booking, that is, on or before 22/10/2023.

For the first leg, Chennai to Mumbai, I have already availed the facility and completed my journey.

My second leg is still pending, which I want to use now. Please guide me how to use this flight facility which I have not carried out, that is, the second leg from Mumbai to Chennai.

My mobile No.: [protected]

My email: [protected]@yahoo.co.in

HI,

I,Aliva Das booked a triple room for a one night stay at Hotel Seven Seventeen , Darjeeling.

Check in date- 29/07/2023

Check out date - 30/07/2023.

The booking was done on 02/07/2023 via Goibibo.Full payment was done during the booking.

Booking details are given below

Goibibo ID - HTLDNAIMJYFC85V58

PNR - [protected].

But now the booking has been cancelled by the Hotel without any notice and no refund was paid.It is causing inconvenience.

Kindly look after this matter.It is requested to provide us the booked room or pay the refund.

I boarded the bus from Jaipur to Allahabad on 26 June 2023. The booking was vide booking ID number GOBUSMOB2F7BCA5FD9. I was allotted seat No L14 by your booking system. However, on boarding the bus, the conductor and the driver has asked me to change the seat to seat Mo L12 which was also vacant. On my disagreement to change the seat, they threatened me and asked me to speak to the owner of the bus company "Chaudhary Travel and Cargo on phone No [protected]". On speaking to the gentleman he threatened me and asked me to change the seat as he will not allow me to travel alone in the cabin that was meant for 2 passengers. I expressed that he can send other bonafide passenger on the seat on this he threatened me and asked me to deboard the bus.

The driver and the conductor than accommodated 4 passengers on the seat which was allocated to me.

Please look into this and take appropriate action against the Travel Company to avoid any future inconvenience to the passengers.

Thanks,

Dear Sir

as my refund policy i should get full refund actually you have deducted promo code wallet cash actually i completed one way trip but return was canceled from airlines so i request you please refund full amount what you receive from airlines this is canceled from airlines not my mistake and you are not able any deduction and you have not take any profit from this ticket please contact me [protected]

Hi,
Dear Sir/Mam,
We have register our property,
Name: Parks Hills Resort,
Address: Patnitop, Jammu, Jammu Kashmir (Ut)

Sir/Mam Our property is Listed Successful but now the problem we are facing is our Property Shown Sold-out as we have Not made any changes so how it can possible. Kindly please Help us out so that we can See it as Available on our Dashboard ASAP...

Regards
Akash Gupta
Contact Number:[protected]

I booked a hotel thru goibibo website on April 28, 2023. Made the payment and received a confirmation mail saying booked on my mail id [protected]@gmail.com. Registered mobile no. is +91 974 *** 4680. Same day of the booking i wanted to cancel because 1. Property owner did not receive any confirmation frm goibibo 2. I did not like the property location 3. Cost was high for the amenities provided. Not even a fan.

Your website did not allow me to cancel though the Free Cancellation policy was applicable. I need a refund for the amount booked INR 2857.

Kumaran

[protected]@gmail.com

Bangalore

India

Dear Team

We have been booked one ticket with PNR no. BLK58C from Jammu to Udaipur with journey date 28.12.2022 of Indigo flight. Due to bad weather at Chandigarh Airport flight was cancelled by airline company. We have been discussed with IndiGo for refund than they have been done refund process to you which yet not credited in our bank account
Request you to please do it on urgent basis
Regards
Gaurav Jain

(1) I booked ticket for Indigo flight with Goibibo on 6/1/2023 for two passengers. (2) The ticket was from BLR to TRR on 8/1/23 and TRV to BLR on 9/1/23 (3) Goibibo invoice G06AI23104190106 (4) On same day I called Indigo customer care and got cancelled ticket of one passenger with full refund (5) Till date 13/1/23 no refund in goibibo my profile (6) Also their website no displaying only one passenger ticket rather than two passengers ticket.

Sir,

I have booked Marks Hotel, Opp. Infospace (Unitech) Building, Plot No. 2 and 3, Gate No. 5, Sector-62, Noida-201301 for my stay in Noida from 11.12.2022 to 13.12.2022 through GOIBIBO for a total period of 2 nights. I have checked in to the hotel on 11.12.2022 and immediately checked out from my hotel on the request of the Hotelier as me and my wife were conversing in a bit high pitch. Upon checking out, the hotelier informed that I shall get my refund back online through the GOIBIBO support. However, I have contacted Goibibo support several times and latest being on 15.12.2022 with the support executive by the name Miss. Sweta who informed that my booking fees has actually been deposited in the account of the said hotel (Marks Hotel, Opp. Infospace (Unitech) Building, Plot No. 2 and 3, Gate No. 5, Sector-62, Noida-201301) and now they are denying refund of my money. In this regard and subjecting myself to such harassment, I requested GOIBIBO support executive to provide me the number of the hotelier and accordingly the support executive provided me with the contact details of the hotelier" Mr. Tanweer Hayat with his handheld [protected]". On my request also through telephone on 16.12.2022, Mr. Tanweer Hayat refused to process my refund. I even requested him to hold my hotel rent for 1 day and return me my booking amount for the next day which I have never availed, but to my dismay, he even refused to that.

The total amount paid by me for 2 nights is to a tune of Rs. 4409/- i.e., 2200 rupees approx. for a single night stay. My account number with the IFSC code is given below for your ready reference to help me out in getting my refund back. I only expect refund of amount for 1 night i.e., Rs.2200/- so that the interest of the Hotel is not disrupted.

Account No. [protected] (Makum Branch, Tinsukia, Assam)

IFSC: SBIN0012262

Regards,

Prasenjit Paul

Appellant