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4.2 1172 Reviews

Viator Complaints Summary

1 Resolved
215 Unresolved
Our verdict: Engaging with Viator at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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12:00 am EST

Viator Mixed Experiences with Viator - Proceed with Caution

After reading through numerous reviews of Viator, I have noticed a pattern of mixed experiences among customers. While some have praised the reliability and professionalism of the service, others have faced significant challenges such as tour cancellations, poor customer service, and issues with refunds. It seems that Viator's quality may vary depending on the specific tour operator involved. If you decide to book with Viator, I recommend proceeding with caution and thoroughly researching the specific tour and operator to ensure a positive experience.

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4:46 pm EST
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Viator Not Worth It

I recently booked a private, four-hour tour for two people with Viator. While the guide was pleasant, he knew little and took us to too few places. He did not know what was open or closed, he sent us off on walks by ourselves while he smoked at cafes. This is not what I expect for an over $400 tour. I would like my money back.

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4:04 pm EST
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Viator Cramped up in minibuss

Crammed like sardines!
Love the tours, the drivers / guides are knowledgeable, friendly only one negative, they pack the small tours and if you happen to seat in the back it's very uncomfortable when four people are crammed together, you would expect small tours at least comfort, not so if you unluckily happen to be seated in the back. So we will finish these last set of tours but never again. Remember you are stuck uncomfortable for 10 or 11 hours!

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Is Viator legit?

Our verdict: Complaints Board's thorough examination reveals Viator as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Viator stands out for its commitment to quality and security. Clients considering Viator should delve into its customer service record to gauge compatibility with their expectations.

Viator earns 91% level of Trustworthiness

Perfect Trust Endorsement: Viator achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Viator. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Viator has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Viator's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Viator.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Viator have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Viator and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Viator has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 216 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the viator.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  1. Pros
    1. Wide range of tours and activities
    2. User-friendly booking platform
    3. Numerous customer reviews for guidance
    4. Flexible cancellation policy
    5. 24/7 global customer support
  1. Cons
    1. Limited direct supplier control
    2. Commission fees can deter operators
    3. Inconsistent tour quality
    4. Strong competition from local platforms
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Viator Night in Monoco

We were in Nice for a pre-Viking trip, August 21st, 2022. We did not book the bus trip to Monoco because we wanted a smaller group to sight see with. We dressed up to go to the Casino and dinner. When the tour guide arrived he had already picked up the other tour guests... a husband, wife and CHILD - all casually dressed.
Who wants to pay for an evening like this and share it with someone else's child? Totally not what we wanted for this once in a lifetime experience. Viator should know better for an evening tour. Eve though the tour guide was friendly and well informed, it did not make up for ruining the evening by putting a child on a "grown up" tour. This tour should be ADULTS ONLY. (we love children but not on a special night out in Monte Carlo.

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Viator Usually good but

VerUsually I check Viator for booking excursions as they have a good reputation.
Viator should revaluate Carmel Car & Limousine Service in Memphis, Tenn. As we were not happy with a VERY long wait for pick-up from that company because of their confusion and mix-up with their drivers. (We had verified the day before our trip

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Viator Delhi To Lucknow Taxi Service

Nice Experience with NSG TAXI. I recommended to all my colleagues for NSG TAXI Services drivers is good his customer care was helpful.

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Viator Cruise from Luxor to aswan

A must do experience, i had a nice experience with this tour, Zachary was very nice and knowledgeable about Egypt culture. The places are great and the cruise is nice.

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Viator Love this site!

Love this site! I booked all of our sightseeing tours around London and England on this site after reading reviews. Printed off the tickets for the tours on line and we're set!

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Viator Best Site for Purchasing Excursions

We have used Viator to book tours in 8 cities from Anchorage to Paris. Best selection, highest rated tours and excellent customer service. Prices are fair, too. Can't go wrong with Viator

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Viator Street food tour

We booked a night time street food tour for our first night in Bangkok. This was a night time tour just for my wife and myself. This was booked just a few days before we left home, and everything was perfect. Our guide and tuk tuk driver were waiting outside the hotel right on time. We visited various street food vendors, looked around temples, and had a great meal at the end. It was definitely as good if not better than we expected. I see lots of people have given viator a poor rating, perhaps this depends on the location. Other people in our holiday group also used viator and had no problems. All our trips that we booked while in Thailand were very well organised, the people there can't do enough for you. I can only give a good recommendation based on my happy experience using them.

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Viator Don not trust Viator

Do not trust Viator!

They will not do anything at all to help you if you get ripped off by one of their tout listings, they will not even respond to you.

We booked several excursions for our family vacation in France through Viator, and when we had customer service issues and were not provided the services as described, Viator did absolutely nothing about it. Did not ever reply to us!

We spent over $1,500 for a Private, Guided tour of three castles in the Loire Valley.

The listing says specifically "Professional Guide" The reviews all talk about how knowledgeable the guide was, and how much information he had for them. For our trip there was no guide at all. I asked the drive if he would tell us about the valley and the castles before we arrived, and he said "I am not a guide, I am only a driver" He said he did not know where the guide was who usually rides with him!? So we drove for 2 1/2 hours to the castles in Silence!

We told Viator this is false advertising. The listing says specifically Professional Guide. We were not given the one main element of the trip we paid for.

Viator and the tour company did not even respond to us. We emailed, called and reviewed the company, no response at all. Viator completely let us down.

We also booked a Private Van to shuttle us from the airport to our hotel. They ended up leaving us standing in the airport for 90 minutes waiting. Every single other person on the plane had been picked up by the dozens of shuttle drivers waiting at the airport. We were the last group of people by far. So, it could not have been the traffic.

We called the company multiple times while we were waiting at the airport. They had forgotten about us. They sent a taxi instead, and he said he could not fit us. He said to us "I will be right back" Then literally walked out of the airport and just left. So, we had to call again and ask where is our private van we paid for?! So, we had to sit and wait and after 6 or 7 phone calls and 90 minutes later a van finally came. Isn't that a great way to start your vacation, after a 10 hour flight? You try to book reliable transportation for your family and end up with a headache trying to get to your hotel.

We ask for a partial refund. No response from the company and Nothing at all from Viator.

Viator will not help you if you have any issues with their listings. Even blatantly false advertising, they do not care and will not advocate on your behalf. The tour companies listing their services on Viator are their customers whom they make money from, not you.

Do not trust Viator!

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Viator Stay away from Viator! Quick to take your money but not helpful

I recently had a truly terrible experience with Viator, and I feel compelled to share my frustration and disappointment. I booked an Excursion through their website for a group of friends and myself but unfortunately, due to unexpected food poisoning some of the members of my party were able to attend. I immediately contacted Viator to inform them about the situation and request a refund for the unused tickets and also notified the crew when they arrived to let know that three members were sick and could not attend.

To my dismay, Viator not only failed to issue the refund promptly but also demonstrated a complete lack of empathy and professionalism throughout the entire process. Instead of taking responsibility for their own policies and handling the matter directly, they deferred to the policies of the local tour operator which i may add does not make provision for illness - (these disclosures were just provided to me a few minutes ago when I called to follow up on the status of my refund). This agent was apparently supposed to address my refund request, but their involvement only added further confusion and frustration to an already unpleasant situation. I booked directly through Viator who should be the one processing or advocating for my refund.

It felt as if nobody cared about our predicament or was willing to take ownership of the issue. The lack
of transparency and accountability from Viator was truly appalling.

Not only did Viator fail to fulfill their obligation to refund us for the unused excursion tickets, but their customer service was nothing short of a nightmare. It became abundantly clear that they were more interested in passing the buck than providing any sort of resolution or assistance to their customers.

As a result of this experience, I strongly caution anyone considering using Viator for their travel bookings. Their unreliable refund policy and lack of customer service are indicative of a company that prioritizes profit over the well-being and satisfaction of its customers. It is deeply disappointing to witness such a blatant disregard for consumer rights and basic decency.

In conclusion, my family and I were left out of pocket and utterly frustrated with Viator's handling of our refund request. We will never consider using their services again and strongly advise others to seek alternative travel booking platforms that prioritize customer satisfaction and maintain a fair and reliable refund policy.

Thanks for booking on Viator
Your booking is confirmed! You may access your ticket below. Check it for more details about your activity.
Paid & Confirmed
Private & Customize Tour to Bob Marley's Nine Mile and Dunn's River Falls
09:00
Private & Customize Tour to Bob Marley's Nine Mile and Dunn's River Falls
Wed, Jun 28,2023 | 09:00
See ticket for location details
11 Adults, 4 Youths

Get ticket BR***961
My booking reference

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Viator Highly disappointing

Highly disappointing. Will never book with viator again. My boyfriend got sick the night of our big bus tour in *** scheduled for the 8th, he was not over the stomach bug until the 10th. I called customer service waited 40 minutes on hold to speak with a supervisor and representative had "accidentally" connected me to ***. The original representative refused to reschedule our tour or refund my $130. Total unprofessionalism this company needs to be revoked of its accreditation they are not customer friendly by any means. My representatives name was ***, these representatives need to be proactive and assist customers not intentionally directing calls to the wrong state maybe more training is needed, along with a refund or the ability to rebook a tour. I saw plenty of big top tour busses for the duration of our stay and they were not full by any means. Terrible business.

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V. Parisian
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I woke up very ill on the day of our tour booked through Viator to tour ***. I called 3.5 hours before our trip to cancel. Viator was unwilling to refund my 70 dollars or issue me a credit to use when I felt better.

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J. Feeney
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Viator allows local tour host to scam travelers! My tour was overbooked, we called Viator to see what our options were, the representative said that we could be refunded so we requested that method. The tour guide allowed us to remove our name from the list, and advised us on how to get a refund. Then 2 days later Viator sends an email stating that they are rejecting the refund. I booked through them hoping to be protected from local fraud and ended up being scammed by them.

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F. Runolfsson
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This company is the worst! They canceled our Zip lining and ATV for no reason at all we were in *** we called them and they were nasty and didnt want to even make it up to us so I call the Credit Card and stopped payment. They didnt even give us a reason how unprofessional who the h*** does that. We never did go zip lining but were able to book ATV with the cruise we were on. DONTT USE VIATOR! Theyre disgusting.

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R. Considine
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Viator is a scam company. They stole our money. Do not book. My husband and I booked a wine tour with a local company through them as part of our honeymoon. I received a message from the local tour company over one month in advance of the tour date confirming us and letting us know they would reach out to us in advance of the tour. We never heard from that company again after that. The day before the tour was supposed to take place, we emailed and called countless times seeing as we still had not heard from them. We then contacted Viator customer support, who similarly, could not get in contact with them. The customer service agent told me explicitly that the tour company was supposed to call me to verify their plate numbers and pick-up location, and due to their non-responsiveness, Viator would be cancelling our tour and issuing us a refund. Viator even helped us book a new different tour for the next morning. However, the following week, we were told by Viator that we would NOT be getting a refund because we "never showed up for the tour"... the tour... that Viator cancelled. Utterly disappointing and disrespectful.

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Viator replied to this review.

Viator I went on-line weeks ago and booked multiple tours through **********************

I went on-line weeks ago and booked multiple tours through ***. We leave next week and two (2) out of four (4) tours have been cancelled by ***. In both cases I am sent a nice email that begins like this:"Hi***, As you requested, we canceled your booking for the ..."Never is it acknowledged that THEY cancelled the booking without consultation AND without alternatives. Professionally worded but makes it look like they are helping us when in fact, they are backing-out of the commitment. At this point, unlike others I have read about, we are not loosing money; however, buyer beware. If you are trying to PLAN a vacation with prepaid and/or prebooked events, *** is NOT the company to use. They look great on their website but if keep cancelling our prebooked events. At this rate, we will get to our destination and have a nice hotel room (not booked through ***) and *** TO DO but spend our vacation time booking last minute, higher priced tours and events. Not impressed with ***. I gave them 2 stars just hoping not to jinx the other two (2) prebooked events scheduled!

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C. Monahan
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Viator is refusing to give us a refund due to circumstances beyond our control. We were on a cruise ship to Mykonos. Winds and seas were too rough to let us off our boat to go ashore. That would fall under bad weather scenario and we should get a refund of $1300 for 10 people. This was not our fault, we were denied access to the island because of *** authority.

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D. Wilkinson
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Worst experience ever. They make it so difficult to find them, we got there 4 minutes late and they didn't allow us to take the tour to the ***. Two days later we booked again a tour with them because they were the only option. The tour included *** forum and palatine hill tickets. But when we finished *** they said it was too late to do the rest! That we could do it the next day but we had to leave the next day so we lost it.

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A. Volkman
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Viator does honor their price match guarantee. Glass bottom boat cruise in Waikiki offers $6 discount for seniors and Viator issued refund. It is nice to see a company that honors its promise.

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F. Bogan
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Viator is an awful company and I wouldn't recommend my worst enemy to use them. They didn't update my pickup location and sent me messages through the app that I had only looked at the time after no one showed up to pick me up. It was my birthday and anniversary celebration in *** that was deeply impacted by this and their customer service during the ordeal. Truly horrible HORRIBLE CUSTOMER SERVICE! I requested a refund which they promptly denied. Viator SUCKS! DO NOT GET SUCKED IN!

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Viator I booked a private tour with friends in Ireland to travel from ****** to ******************** in ****************

I booked a private tour with friends in Ireland to travel from *** to *** in ***. We paid almost $1000 for this tour which was to include 4 stops and 2 pass bys - we only got to 2 stops. The driver was a "fill-in" last minute, and while nice, was definitively not the guide we expected. He informed us that we had a 9:30 a.m. appointment at a castle, but when we arrived at the castle, the staff had no idea we were coming! We got to ***, but the driver had no idea where to drop us off or how long we were to stay there in order to get to the other itinerary items. We never did see 4 of the 6 items listed on the itinerary. We reached out to the tour operator who did give us a 20% discount only after insisting we give a decent review. He told us that Viator collects a good portion of the money for these tours, so we reached out to Viator to ask for an additional refund, but they declined - am not even sure they even considered this. While *** in *** is awesome, the communication with the tour operator and Viator was awful - we should have been informed upfront of the the stops on the itinerary that were not opened (due to Covid) and other arrangements made. The tour operator should have confirmed the appointment at the castle - was embarrassing to show up and not be expected! Viator has been of no help with this situation. I would advise other Viator customers to be careful especially when spending this much money. I am not asking for a full refund - although a reputable company might offer this. However, an additional partial refund is not unreasonable.

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M. Little
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Just feel ripped off. This form made me leave a star otherwise no stars I mean come on stars? Zero, zip, bupkis, no stars for you. I've been trying to get a refund for a tour I booked where I did not receive the confirmation email and was not redirected back to the web site to find where I could download my tickets. I had to deal with this company while on vacation with time zone differences and spotty cell/wifi service. I am still being denied a refund for a tour that was never provided. On top of this, going through the TripAdvisor site never showed my purchased tour. The only record I have is my bank records and I have provided screen shots of my inbox, my deleted items and there is no email shown on the day I booked the tour. They just need to refund my money as I had no way to arrange the tour or even see all the details considering the confirmation was never received. This is not a customer-first business - this appears to be take the money and run shady operations with plenty of deception. Never again, and will never recommend this approach - huge opportunity for a reputable outfit to come in and carve out a customer-centric model

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K. Quigley
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Viator site has misleading and false information and they refuse to be liable and to correct the mistake on their site.The overview section of the tour clearly states >>>This small-group tour includes hotel pickup and drop-off for up to 12 travelers, and offers both morning and afternoon departures

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I. Harris
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Like many I feel ripped off by this tour company. I canceled a shore excursion through Viator called From ***: *** Indipendent and *** Private Tour. I never received a confirmation email or cancellation email. It wasnt in my trash either. It never showed *** in my app like the other tours we had booked through Viator. No record of it anywhere until 2 days AFTER the tour was over. Then it mysteriously appeared in my app showing it was completed. We were receiving confirmation/cancellation emails from the other Viator tours we had booked. When we called Viator the rep there said they had put down our email wrong which would explain the no communication part. It puts the responsibility on them to refund our money but they are refusing to do so. It was their fault for the lack of communication in confirming/canceling. They have lost a customer, along with everyone else I will be educating about their deceptive practices.

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T. Stokes
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Viator is a third party who books tours thru local providers. There is a disconnect between them and the local provider and getting scheduling information is near impossible. I suspect there is a very high no show rate because there is no financial incentive to provide the service once payment has been made. I will never use Viator again as previous posters have said, they are a scam outfit who have a significant unhappy customer base. Only book with *** who can provide accurate pick up place and time when you book.One of the thousands of unhappy Viator customers

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Viator Viator does honor their price match guarantee

Viator does honor their price match guarantee. Glass bottom boat cruise in Waikiki offers $6 discount for seniors and Viator issued refund. It is nice to see a company that honors its promise.

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M. Beer
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I booked a tour for my daughter's birthday in *** to have a good time as a family with 2 adults and 2 children, and it ended up as a nightmare. The reservation was made online, in USD. The day of the tour 30 minutes before I told them that I would be 10 minutes late because the metro was delayed, I called them 4 times and they never answered me, I emailed them 3 times and finally they answered me, telling me that unfortunately my tour was gone and that I should go their office to make another time slot, they never mentioned that I would have to pay again and the worst thing they charged my children as adults. they did not respect my reservation of 4 people, with 2 adults and two children. I explained to them that on the voucher they sent me they never mentioned that they were going to overcharge me for just being 10 minutes late in fact my guide had not left yet, they just sold my tickets to someone else lying to me that my guide had left when they were still there. I have proof of the emails where they told me to go to the office to see pick up time for my tour but they never mentioned an extra charge, I called viator 5 times and they have emailed me that they can't give me a refund of my money that I paid with them online. I PAID TWICE WITH VIATORTRIP ADVISOR $230.96 USD JUNE 29, 2022 AND THEY MADE ME PAY IN EUROS $146.86 on July 1st I am looking for a way to help me to get back the money they charged me $230.96 on my credit card it is not fair that as a tourist you travel to have a good time in family and these companies give you a terrible time. I will never use VIATOR again or recommend them to anyone. Terrible service!

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O. Senger
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Viator is not reputable in my experience. We booked through them a tour that should have been 20 participants or less and had an itinerary on the island of Capri. There were well over 20 people. The guide had to wait longer to transition activities, she did not communicate with the whole group because they had to be split on two buses, and she did not do the full itinerary. We contacted viator and they refused to address the issue. We thought we should revived a discount for not receiving what what we paid for, It is the first time Ive ever had a tour issue and I have booked many over the years. The only difference is that I booked it through viator rather than directly with tour company. Viator is not a reputable third party and I do not recommend using it.

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V. Schoen
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A tour in *** I booked through the Chase travel portal, with a tour operator associated with Viator, never showed up to pick us up. Viator claimed it was our fault (even though there were no instructions saying we had to contact the tour operator prior). They refused to refund the Chase points. Will never book anything associated with Viator again.

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A. Hirthe
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We made the unfortunate decision to book a snorkeling excursion, thru Viator, while on vacation last week. We booked the excursion, on the phone, with a Viator agent. The charged showed up on my credit card, but when we reached the destination, the tour operator had no record of us booking the trip. When I called Viator, I was questioned (numerous times) as to whether we went to the correct address. The tour company said that the excursion had been booked as full, the day prior to us making our reservation. So, there is no way this booking should've been allowed to happen. It was our daughter's birthday, so to say it was a disappointment, to find out we couldn't go, is an understatement. I told them that I wanted a refund and was told they would get to me, in 24 hours, to let me know how their review of the request went. I went right thru my credit card company and had them hold the charge, because I was not happy with the customer service I was receiving. I did end up getting my refund, but I will highly recommend, to family and friends, that they never use this hack of a company to book any trips and/or excursions. Absolutely HORRIBLE!

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Viator - Repeat of viator airport shuttle confusion - central paris to charles de gaulle

I have been booking Viator airport shuttles for some years, and find the service very good. However, on my last two bookings, the taxi company has confused the flight departure time with the passenger pick up time. I have just booked a shuttle from central Paris to Charles de Gaulle airport (flight departure time13:05 ) and they have sent me, once again, a...

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Viator - Trip with down under dive no refund of a paid but rejected dive

I only warn against booking an activity with Tripadvisor or Viator. On a diving trip on the 20th. October 2023 with Down Under Dive I was not allowed to participate in a certified dive because I am 65 years old. The diving instructor asked me for a medical health certificate, which I could no longer get due to the short-term booking. In addition, the...

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Viator - 4 days nile cruise from aswan to luxor viator br-[protected]

We made a booking with Viator for 4 Days 5 Star Nile Cruise from Aswan to Luxor (Departure on 18 October). Reference (Product Item): BR-[protected]. This tour costs almost USD 1300 for 02 Adults & 01 Child and we wanted to be 100% sure that Viator will provide us a good and well reputed Cruise Ship for the Nile cruise. There are good quality reputed cruise...

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Viator - Organised trip in Cyprus

I booked a jeep trip in Cyrpus in October advertised on the link here: https://www.viator.com/tours/Paphos/Full-Day-Jeep-Safari-to-Troodos-Mountains-and-Kykkos-Monastery-from-Paphos/d5629-39522P49 The website was advertising that the trip would take us to the Kikkos Monastery amongst other activities. I booked the trip specifically as I wanted to go...

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Viator Customer Reviews Overview

Viator is a leading online platform that offers a wide range of travel experiences and activities to customers around the world. The website has received numerous positive reviews from customers who have used their services. Viator is known for its user-friendly interface, excellent customer service, and a vast selection of tours and activities.

One of the most significant advantages of Viator is the variety of experiences they offer. Customers can choose from a wide range of activities, including sightseeing tours, adventure activities, cultural experiences, and food and wine tours. The website also provides detailed information about each activity, including reviews from other customers, making it easier for customers to choose the right experience for them.

Viator's customer service is another highlight of the platform. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or concerns they may have. Customers can also easily modify or cancel their bookings through the website, making the process hassle-free.

The website's user-friendly interface is also a significant advantage. Customers can easily navigate the website and filter their search results based on their preferences. The website also provides detailed information about each activity, including the duration, price, and availability, making it easier for customers to plan their itinerary.

Overall, Viator is an excellent platform for customers looking to book travel experiences and activities. With its vast selection of experiences, excellent customer service, and user-friendly interface, Viator is a top choice for travelers around the world.

Viator In-depth Review

Overview: Viator is a leading online platform that offers a wide range of activities and experiences for travelers around the world. With a rich history and background, Viator has established itself as a trusted source for booking tours, attractions, and shows.

User Experience: Viator's website design is clean and user-friendly, making it easy for users to navigate and find the activities they are interested in. The booking process is straightforward, and the search function allows users to filter activities based on their preferences. Viator also offers a mobile app for added convenience, ensuring that users can access their bookings on the go. Customer support is responsive and helpful, providing assistance whenever needed.

Activity Selection: Viator offers a diverse selection of activities, catering to various interests and preferences. Whether you're looking for cultural experiences, adventure activities, or family-friendly attractions, Viator has something for everyone. The platform covers destinations worldwide, allowing travelers to explore different parts of the globe through a range of tours, attractions, and shows.

Pricing and Value: Viator provides transparent pricing, clearly outlining the inclusions and exclusions of each activity. The platform offers competitive pricing compared to other similar platforms, ensuring that users get value for their money. Additionally, Viator frequently offers discounts, promotions, and loyalty programs, allowing users to save even more on their bookings.

Customer Reviews and Ratings: Viator has a strong track record of customer satisfaction, with many positive reviews from previous users. The authenticity and reliability of customer reviews are ensured, providing potential users with honest feedback. The average rating of activities on Viator is high, indicating the quality of experiences offered. While there may be some negative feedback, it is important to note that every traveler's experience can vary.

Booking Process: The booking process on Viator is clear and simple, with step-by-step instructions guiding users through each stage. Real-time updates and confirmations are provided, giving users peace of mind. Viator also offers flexibility in modifying or canceling bookings, accommodating changes in travel plans. Payment options are secure, and the platform takes measures to protect personal and payment information.

Customer Support: Viator offers various customer support channels, including phone, email, and live chat. The customer support representatives are knowledgeable and helpful, addressing any queries or concerns promptly. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Additionally, Viator goes the extra mile by providing additional assistance such as local recommendations and travel tips.

Trustworthiness and Security: Viator prioritizes the security of personal and payment information, implementing robust security measures. Trust signals such as SSL certificates and secure payment gateways are in place, instilling confidence in users. The platform complies with industry standards and regulations, further enhancing its trustworthiness. Viator also partners with reputable brands and organizations, solidifying its credibility.

Additional Features: In addition to booking activities, Viator provides travel guides and resources to help users plan their trips effectively. The integration with other travel platforms such as TripAdvisor and Airbnb allows for a seamless travel experience. Viator also offers customization options, allowing users to personalize their experiences. The platform's user-friendly itinerary management tools make it easy to keep track of bookings and travel plans.

Overall Recommendation: Viator is a reliable and user-friendly platform that offers a wide range of activities for travelers. With its transparent pricing, competitive rates, and excellent customer support, Viator is suitable for all types of travelers. Whether you're a solo adventurer, a family on vacation, or a couple seeking cultural experiences, Viator has something to offer. Overall, Viator is highly recommended for its quality experiences and convenient booking process.

How to file a complaint about Viator?

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1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Viator in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with Viator. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com. Make sure all fields are filled correctly before submission.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps carefully to effectively file a complaint against Viator on ComplaintsBoard.com.

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Viator contacts

Phone number

+1 (866) 648-5873

Website

www.viator.com

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