Radisson Hotels

52 Dinerth Road
Rhos On Sea
Colwyn Bay
Conwy
LL28 4YG
[protected]
29/10/2025

For the urgent attention of the General Manager
Mr & Mrs Phillips
24th to 26th September 2025
Confirmation booking [protected]
Dear Sir/Madam
This is now the fourth time I have tried to correspond with you regarding the issues raised during our stay at your hotel.
I have gone past being totally appalled by the lack of any communication. This has now become a dogged attempt to prompt some reaction from you. I will keep trying.

See attached correspondence.

Yours hopefully

After reading through the reviews for Country Inn & Suites by Radisson in Chandler, AZ, it's evident that customers have faced significant challenges with the Radisson Rewards program and customer service. Issues such as sudden devaluation of points, misleading points system, overpriced rooms, and unresponsive customer service have been recurrent themes. These experiences may raise concerns for potential customers looking to book with this hotel.

We came down with our family at Radisson Jass Shimla. Total 4 Rooms for 3 Nights, 3 Senior Citizens and 3 kids are with us. Booked this hotel for known hospitality.

One who know Shimla, must be aware that local travelling is bit difficult. Vehicles are not allowed in mall road, nor cab service like ola uber is good, nor its comfortable for outsider to drive in this hilly and congested area.

I normally make enquiry whenever we plan a trip, as parents as well as kids are there so have to do proper homework. And so I did for this hotel also.

my experience;

At time of booking I confirmed from my TA as well as hotel itself that there is shuttle vehicle available all the time for mall road,

When we reached here and asked, the response was that we will drop you at a particular point from where you have to walk upward 1/2 n KM.

my question, why you wont drop me to exact point ? Answer is : Thats chargeable. I kept the phone.

After few min I called cab via local friend and sent my parents, and again called at service desk to get arranged shuttle vehicle, answer is "Its not available for next few hours, but paid vehicle is available."

Its not only that I felt bad that they are charging 1500 for 500 meters of travel, but is it what hospitality service meant? we opted such a expensive hotel just to ensure that my family can have a memorable time. But what's the behaviour that hotel staff is just pressing hard to get money out of customer, already who is paying such a lot.

Its going to be my last trip with Radisson Group of Hotels for rest of my life.

Staff is really professionally trained here to take out as much as possible but no sense of hospitality in true sense.

My experience was at Radisson Blu Amman Galleria Mall.

I have had a mixed experience (both good and bad), which I am writing in detail below.

I work with a travel agency and I came here to visit my friend who was staying in this hotel and evaluate the hotel services. Starting with the front desk team they were friendly, not committed to five-star hotel standards, and the lady at the reception wasn't wearing a uniform! Hair down, which left me a little shocked. Management should give more training when it comes to grooming and respecting the guest's presence.

To make matters worse, when I had to provide the ID the receptionists were chatting and laughing with each other which left me feeling like I wasn't valued or taken for granted, they didn't seem to care. Kinda chaotic to be honest.

They might be missing a bit on the small details that go a long way, like a courtesy call.

As I recall, the room was compact but manageable, very clean and comfortable. Not soundproof.

HK staff were helpful. I didn't have the chance to try the breakfast, but the room service was fast and pleasant. The hotel location and lobby are fantastic!

On my way out, one of the staff asked me to evaluate the hotel and write his name. I felt extremely uncomfortable and forced to write a good review. Reviews should be based on a true, honest experience, not a forced one.

After my short visit, I was hesitant and I chose not to pick this hotel. Unfortunately, all it takes is one unkind, uncaring, poorly trained individual to ruin the hotel rating.

It was very obvious that the hotel is extremely new and has recently opened due to some issues that haven't been worked out. The entire experience was just very, very bizarre.

We were extremely excited about the opening of one of the most trusted Hotel chains Radisson Blu Hotels, yet we cannot risk it and book for our clients due to unprofessional, uncommitted crew.

We have high expectations when it comes to Radisson chain but this service is not what we expected.

Even in 3-star hotels receptionists wear uniforms, are fully committed to grooming standards, and act professionally around guests. I felt like a group of friends were standing at the front desk chatting and laughing loudly without any respect for the guests' presence.

Am indeed looking for an improvement, and I am hearing to consider these small details. Looking forward to working with you in the long run.

I hope this message finds you well. I am writing to express my concern regarding a serious issue we encountered during our stay at your hotel "radisson blu resort saidia" . Unfortunately, we experienced a significant problem with mosquitoes, and despite raising the issue, no convincing solution was offered, nor was any visible treatment applied, either inside the hotel or in the surrounding outdoor areas, including the golf course nearby.

We have taken several photos documenting the large number of mosquitoes present in various areas, which significantly impacted our experience. We would appreciate it if you could address this matter urgently and provide information on the measures being taken to resolve this issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

1. I am a serving officer in the Indian Armed Forces and I had booked the hotel as part of a package extended to Indian Air Force for a seminar on New Delhi. Me and my team have been frequent guests of Hotel Radisson since 2019. We have always enjoyed your hospitality and has had good relations since then. The Indian Air Force teams have stayed in Radisson Blu Kaushambi, New Plaza etc during our exercises in Delhi and the stay has always been comfortable.

2. This is the first time that I have faced a situation where I was appalled at the deplorable state of services at the Hotel New Dwaraka, New Delhi, India.The period of stay was from 22 March 24 to 24 March 24, total 2 days. The stay was booked by the group conducting the seminar after working out the modalities and I made the individual booking later on.

3. The point of contact for us was Miss Barkha Gakhar and she was responsible for the group.

4. I had informed well in advance to Miss Gakhar regarding various requirements and she agreed and promised that they will be taken care of

a. Early check in due to itinerary issues - I had sent a mail and telephonically informed her as well as the reservation team so that I do not dace issues while checking in with family.

But there was no communication between the point of contact and the reception desk. Me and my family were kept waiting at the reception for more than an hour inspite of informing prior of my travel plans. Neither was the reception team aware of any such information NOR was Miss Barkha available to resolve the issue either in person nor on phone. She did not attend any of my calls and we had to wait after a long nights journey at the hotel lobby. The reception could have atleast offered a glass of water as a mark of hospitality but there was no such act from the hotels side.

b. Since the visit was an official one, I had requested Miss Barkha for 2 separate invoices - one for my stay as per the MoU between hotel and the group and one for the additional expenses incurred for the family. This was also agreed by Miss. Barkha. However, the billing desk refused to give me separate invoices saying that since it was a holiday (Sunday) he cannot make a manual bill and will send the bill on my mail after 2 days. (The next day was also a holiday - Holi). I agreed thinking they were actually restricted due to hotel procedures but later I came to know that the team in earlier shift facilitated the same on the very same day for other guests of same group. The team at the time of check out were incompetent to understand the requirements NOR has any guidance from any senior personnel. This was evident tin the way they interacted with each other. Again, at this point I requested them to contact Miss Barkha and once again she was unavailable even on phone. The situation was later explained to her and she told me that it had to be resolved at the time of billing and she cannot do anything now. She refused to acknowledge that the very reason I could not do that was because of the hotel staff and them not listening to me.

c. The above issue was taken up over phone to the duty manager (Ph no +[protected]). Even the duty manager (Mr. Deepak) attended the call after 5-6 calls. There was minimal help and although they promised they will help, they never took any steps to resolve the issue. I was aghast at the indifference and before I could say much they disconnected the call and thereafter stopped picking up my calls further. This was unprofessional.

d. I have tried to make contact with Miss Barkha but most of the times she promises to call back but never does.

e. Further, the room condition was not one that was at par with Radisson standards. The washroom had to cleaned once again as there were stains in the toilet and the kids refused to use it without being cleaned. I would reiterate that despite the fact that they were tired from night travel they were hesitant to use it. The room was also dusty.

f. The cleaning staff on the other hand were helpful and cleaned the room and washroom with a pleasant face. Kudos to them.

5. My main issue has remained unresolved that I have not recieved the invoice from the hotel till date and I have to submit the claim for hotel stay. I am requesting for my invoice for my stay with hotel seal.

6. I am not sure even if this mail will draw any positive response but I am still trying for the sake of old relations that I have with the hotel. I am attaching a copy of conversation with the point of contact. I also have the mail in which I have forwarded the requirements . However, the size of attachment does not allow any further attachments.

Hoping for a positive response. It will be appreciated if any body from complaint resolution can reach out to me. My number is [protected].

Regards,

Wing Commander Hasheer Hameed Vayu Sena Medal

I faced alot of problems during my stay at Raddison blu kaushambi Ghaziabad no one was attending calls in the reception even i called in emergency still no response there lift was so damn poor and engaged that I couldn't access lift properly swimming pool area was closed both days during my stay I couldn't even access gym because of the crowd and when i went to reception to inform them about the services they were giving lame excauses even no one was helping us for anything we called the manager he wasn't even there then he came 1 hour later still we didn't resolved the problem which we were facing then we called him again even managed wasn't answering calls even receptionist was also unresponsive this was the worst ever experience in this so called 5 star dumb hotel fire them off if they can't handle in any situation

Sir/Madam,

During our recent stay (January 10-January 17 2024) we were not given the room area we requested. We made our reservation in June of 2023, confirmed on 6/14/23. Instead of going through a travel website we booked directly through Radisson so we could request the location we preferred based on our 2 prior stays. The staff has always been warm and friendly making us want to return. We specifically requested a Premium Beach Front room on the first floor and specified rooms 101-110. Somehow, we ended up in room 253 which is on the second floor, far from where we requested. The hotel staff, while polite, were not able to move us. Seeing we paid a premium price ($354/night) and booked far in advance this was disappointing and felt we overpaid for this room. We have enjoyed our past stays at The Radisson and were hoping to return in November 2024 if we could find a way to have our room request honored. On a lighter note, the game equipment was broken, i.e. ping pong paddles and Connect 4 Boards :(

We are hoping to be able to recommend this Resort to our family and friends.

Thank you in advance for any help / suggestions,

Lisa Crovo

I have radisson gift cards, when I tried to redeem these I was advised they are no longer accepted but could avail of a refund with a €25 per voucher charge for administration. However after 24 weeks of trying and endless emails sent I am no closer to a resolution. I only ever recieve automated email responses, get ignored when I ask for a direct contact or name of someone to speak to in order to resolve this. Customer care pass the info to gift card dept and they say they pass the info to the relevant department but won't say who that is. Then nothing ever happens until I enquire again and the whole cycle starts over but no closer to being resolved. Its terrible treatment and reflects really badly on radisson.

Still not have received confirmation of this despite trying to do these 3 Times at 3 hotels. Lost out on rewards through no fault of our own. Tried to book Manchester airport Radisson for next September got through to Rusee in Asia couldn’t understand her, talked too fast was no help at all. Apparently the email was not registered even though we have done this 3 times at different hotels. Last booked for London Edwardian Heathrow booked night before we flew left car for 14 days because you don’t do 10 nights on return was told they had overbooked and our double room was not available we had no option but to accept a twin room, not happy. Lots of air staff that night obviously they must be a priority over normal customers. Please respond asap as your customer service has fallen way below our expectations.

I stayed on the 10th of September renting 2 rooms with my family, prepaid at Manchester Airport. My name is Robert Hill and after checking out and going through Airport security I went to take my family for breakfast. I found the Radison blu had charged me again for 2 rooms. £127 and £50. Due this overcharge I couldn't buy my family breakfast and I had been put in my overdraft which will occur bank charges. If you look at [protected] reservation number you will see if been overcharged again. This is completely unacceptable

August 17, 2023

Radisson Hotels

701 Carlson Parkway

Minnesota, Minnetonka 55305

To Whom It May Concern:

I went online to the Radisson website and created a reservation with the Radisson Blu Resort & Spa in Split Croatia on 8/16/2023 at 8:45 pm eastern time, reservation # 0QK198V4 and guaranteed the reservation with my American Express Card xxx43003.

At 4:50 am eastern time 8/17/2023 I received an email from Radisson Blu Resort & Spa requesting I authorize payment as my reservation had prepaid rates and it was non-refundable. I found this a bit unusual because I had already secured the reservation with my American Express card. To investigate further, I selected the “pay now” button and much to my surprise, American Express was not a method of payment offered on the prepayment screen. The company providing the pay now service is WORLDLINE and I suspected this may be fraudulent so I placed an international call to the Radisson Blu Resort & Spa in Split Croatia to inquire further.

On 8/17/2023 at 8:20 am eastern time I spoke with a reservations agent who informed me the email I received was legitimate and requested I use a different credit card as the prepayment website does not accept American Express. I explained that I secured the reservation with my American Express card xxx43003 and the property was authorized to charge my card. The agent informed me they would not use my American Express card for the reservation, I would be required to use a different card. I explained that I would not have created the reservation had the property properly informed me they did not accept American Express. The agent explained they do accept American Express but not for pre-paid reservations….. I explained I would most likely be cancelling the reservation and I was shocked to hear that if I did not show up for the reservation, they would charge my American Express card.

The situation seems highly unethical, and I wanted to report this information to Radisson and American Express to see if you feel this warrants investigation. Can you please let me know if I can use my American Express card for this reservation.

With warm regards,

Gordon Galey

Raleigh, NC

[protected]@gmail.com