Radisson Hotels
reviews and complaints

My experience was at Radisson Blu Amman Galleria Mall.

I have had a mixed experience (both good and bad), which I am writing in detail below.

I work with a travel agency and I came here to visit my friend who was staying in this hotel and evaluate the hotel services. Starting with the front desk team they were friendly, not committed to five-star hotel standards, and the lady at the reception wasn't wearing a uniform! Hair down, which left me a little shocked. Management should give more training when it comes to grooming and respecting the guest's presence.

To make matters worse, when I had to provide the ID the receptionists were chatting and laughing with each other which left me feeling like I wasn't valued or taken for granted, they didn't seem to care. Kinda chaotic to be honest.

They might be missing a bit on the small details that go a long way, like a courtesy call.

As I recall, the room was compact but manageable, very clean and comfortable. Not soundproof.

HK staff were helpful. I didn't have the chance to try the breakfast, but the room service was fast and pleasant. The hotel location and lobby are fantastic!

On my way out, one of the staff asked me to evaluate the hotel and write his name. I felt extremely uncomfortable and forced to write a good review. Reviews should be based on a true, honest experience, not a forced one.

After my short visit, I was hesitant and I chose not to pick this hotel. Unfortunately, all it takes is one unkind, uncaring, poorly trained individual to ruin the hotel rating.

It was very obvious that the hotel is extremely new and has recently opened due to some issues that haven't been worked out. The entire experience was just very, very bizarre.

We were extremely excited about the opening of one of the most trusted Hotel chains Radisson Blu Hotels, yet we cannot risk it and book for our clients due to unprofessional, uncommitted crew.

We have high expectations when it comes to Radisson chain but this service is not what we expected.

Even in 3-star hotels receptionists wear uniforms, are fully committed to grooming standards, and act professionally around guests. I felt like a group of friends were standing at the front desk chatting and laughing loudly without any respect for the guests' presence.

Am indeed looking for an improvement, and I am hearing to consider these small details. Looking forward to working with you in the long run.

I faced alot of problems during my stay at Raddison blu kaushambi Ghaziabad no one was attending calls in the reception even i called in emergency still no response there lift was so damn poor and engaged that I couldn't access lift properly swimming pool area was closed both days during my stay I couldn't even access gym because of the crowd and when i went to reception to inform them about the services they were giving lame excauses even no one was helping us for anything we called the manager he wasn't even there then he came 1 hour later still we didn't resolved the problem which we were facing then we called him again even managed wasn't answering calls even receptionist was also unresponsive this was the worst ever experience in this so called 5 star dumb hotel fire them off if they can't handle in any situation

I have radisson gift cards, when I tried to redeem these I was advised they are no longer accepted but could avail of a refund with a €25 per voucher charge for administration. However after 24 weeks of trying and endless emails sent I am no closer to a resolution. I only ever recieve automated email responses, get ignored when I ask for a direct contact or name of someone to speak to in order to resolve this. Customer care pass the info to gift card dept and they say they pass the info to the relevant department but won't say who that is. Then nothing ever happens until I enquire again and the whole cycle starts over but no closer to being resolved. Its terrible treatment and reflects really badly on radisson.

Still not have received confirmation of this despite trying to do these 3 Times at 3 hotels. Lost out on rewards through no fault of our own. Tried to book Manchester airport Radisson for next September got through to Rusee in Asia couldn’t understand her, talked too fast was no help at all. Apparently the email was not registered even though we have done this 3 times at different hotels. Last booked for London Edwardian Heathrow booked night before we flew left car for 14 days because you don’t do 10 nights on return was told they had overbooked and our double room was not available we had no option but to accept a twin room, not happy. Lots of air staff that night obviously they must be a priority over normal customers. Please respond asap as your customer service has fallen way below our expectations.

I stayed on the 10th of September renting 2 rooms with my family, prepaid at Manchester Airport. My name is Robert Hill and after checking out and going through Airport security I went to take my family for breakfast. I found the Radison blu had charged me again for 2 rooms. £127 and £50. Due this overcharge I couldn't buy my family breakfast and I had been put in my overdraft which will occur bank charges. If you look at [protected] reservation number you will see if been overcharged again. This is completely unacceptable

August 17, 2023

Radisson Hotels

701 Carlson Parkway

Minnesota, Minnetonka 55305

To Whom It May Concern:

I went online to the Radisson website and created a reservation with the Radisson Blu Resort & Spa in Split Croatia on 8/16/2023 at 8:45 pm eastern time, reservation # 0QK198V4 and guaranteed the reservation with my American Express Card xxx43003.

At 4:50 am eastern time 8/17/2023 I received an email from Radisson Blu Resort & Spa requesting I authorize payment as my reservation had prepaid rates and it was non-refundable. I found this a bit unusual because I had already secured the reservation with my American Express card. To investigate further, I selected the “pay now” button and much to my surprise, American Express was not a method of payment offered on the prepayment screen. The company providing the pay now service is WORLDLINE and I suspected this may be fraudulent so I placed an international call to the Radisson Blu Resort & Spa in Split Croatia to inquire further.

On 8/17/2023 at 8:20 am eastern time I spoke with a reservations agent who informed me the email I received was legitimate and requested I use a different credit card as the prepayment website does not accept American Express. I explained that I secured the reservation with my American Express card xxx43003 and the property was authorized to charge my card. The agent informed me they would not use my American Express card for the reservation, I would be required to use a different card. I explained that I would not have created the reservation had the property properly informed me they did not accept American Express. The agent explained they do accept American Express but not for pre-paid reservations….. I explained I would most likely be cancelling the reservation and I was shocked to hear that if I did not show up for the reservation, they would charge my American Express card.

The situation seems highly unethical, and I wanted to report this information to Radisson and American Express to see if you feel this warrants investigation. Can you please let me know if I can use my American Express card for this reservation.

With warm regards,

Gordon Galey

Raleigh, NC

[protected]@gmail.com

I received a gift card before cova virus I phoned your hotels numerous times they said you are still, fine to use I even phoned last year again, again I was told I have 2 years to use it so I tried to book only to b told yous no longer use them much to my dismiss, so for the last 2 weeks honestly i’ve been sending emails to your hotel compartments regardimg gift cards and had been given a giftcard refund request page but to no avail the page is not in use

I’ve emailed back and forwards now and have about 20 emails one person says I can’t get a refund next person says u can’t get one my mind is fried at this stage

The giftcard is worth 100 pound im going round in roundabouts and getting no where i’m actually getting fobbed off here please in gods name can someone please help me out here my email address is [protected]@btinternet.com

Name is joan carson

My tel no is [protected]

Please please can someo, et help me out the addresses I was gives is as follows

Giftcard. Radissonhotels.com/refund-request and [protected]@radissonhotels.com and giftcard. Radissonhotels.com

Now I tried all these and indeed emailed everyone back regarding this issue and here I am with no further on please can someo, ed help me out

Joan carson

I booked a room through Expedia at the beckley wv country inns and suites. It was nasty to say least I have pics showing dried blood or something all on window curtains. I called front desk report it they did move me but never even looked or addressed other room. The second room was better but still not super clean and smelled mildew, but we made best of it instead of complaining again.

Hello,

I've recently had an unpleasant experience with Radisson that I think you should know about.

In April of this year, we made a reservation for the Radisson Tsinandali Estates in Georgia (the country, not the U.S. state) through booking.com. The reservation was for one night, July 12-13, for 2 people, and the price quoted and paid was $332.05. On the morning of July 12, I called the hotel directly, and was told that the same room was available for $186.00 (478 Georgian Gels)--substantially less than the price we had paid earlier. When I brought this discrepancy to the attention of the hotel, I was told that the difference might be due to price fluctuations, though the difference was clearly more than could be accounted for by this. I was told that there was nothing to be done, since the reservation was prepaid. I talked with the hotel's Reservation Manager (Mary), but she said she unable to help I then asked to speak with the General Manager (Nousa Ramishvili), and was told that he/she would call me back. However, I was never called. Later, I tried to reach booking.com, but was unable to get through.

I was very disappointed that the Radisson price varied so widely, and that the hotel made no effort whatsoever to adjust the cost of the room, but took a position that was adversarial to a guest. I was also surprised that I never received a callback that was promised. Thanks to this attitude, we plan to avoid staying at a Radisson in the future.

I appreciate your looking into this.

Regards,

Joel Fram

205 West End Ave. #7G

New York, NY 10023

[protected]@aol.com

[protected]

My friend is disabled and while gambling she keeps an ash tray in the basket of her mobile scooter. We stayed at the Country Inn that is attached to the casino. The hotel is non smoking and she never smoked in the hotel. She left the ash tray she had used in the casino on a desk at the hotel rather than steal it. The hotel charged me $200 dollars and said someone was smoking in the room. I made certain she went outside to smoke each time to smoke. This was an egregious charge and I would like my money refunded. They can reach out to me at [protected] or email at [protected]@yahoo.com. The hotel contact phone # is [protected]

Deborah Coffin

I arrived at noon for check in and still no room was available for check in. I left my bags with the hotel to go out. After I came back to the hotel and finally got checked in. I was returned with my bags without the new bottle of conditioner I just brought that morning on the side pocket of that bag. Service at front desk is rude and arrogant. First thing they assures me is no one will steal it and that he does not want to deal with it right now. I was out of a $20 conditioner that I had just brought, and till this day no where to be found. No apologies from the hotel except "For Sure they didn't seal it"

I have been trying for several hours to book 7 day break online at the Radisson in Vienna:

prizeotel Vienna-City

Karl-Popper-Straße 7, Vienna, 1100, Austria

I have to re-enter my information each time as instructed and after numerous attempts just get a message ' Oops something went wrong. Please try again later.'

Can you please help...I have had a very frustrating evening!

The www. page code is: https://www.radissonhotels.com/en-us/booking/checkout?preBookingId=fa382664-5606-48ec-ac61-7b3f8e895a18&brandOptIn=rhg&brandPreference=rhg

regards Bob & Andrea Jeavons [protected]@manx.net