Radisson Hotels review: Radisson Hotel Blu Cardiff

We checked into Radisson Blu Cardiff at 3 o clock on Saturday 30th September.

Approx 1 hour later while in our room we were interrupted when the room door opened and another couple of strangers entered the room.

We were shocked as they were also.

They advised they had just checked in and been given this room. We advised we were this room, so they returned to reception.

10 minutes past and reception rang and asked who are you? they clearly had checked us in but had no idea where we were.

I advised and they said something about a system error.

5 minutes later a different reception rang again asking who we were and saying there was a system error.

It appears the hotel security system around who was where was non existent.

The hotel had given keys to our room to complete strangers.

As will all thing, they can go wrong and it comes down to how you deal with.

I had to go to reception and ask what was going on got a fobbed off answer ok oh its ok now,.

I approached the manager the following morning and advised him, he said he had heard about the problem but it had been fixed,

I think the issue could have been dealt with better by customer card with a proper explanation and apology.

Security of customers and there belonging is a duty of any proper hotel and when the hotel fails the customer this should be appropriately addressed.