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Radisson Hotels review: Rate to pay in hotel was higher than in confirmed reservation

Wilfried Kalinowski of Mülheim, DE

Mar 14, 2024 1:14 pm EDT

Verified customer

Featured review

Radisson Blu Park Hotel, Athens from 04. to 06. March 2024

The confirmed rate by email was EUR 220,64 for 2 nights but the hotel charged me in total EUR 308,00.

The reception were not able to explain the diffrence and advised me to handle this problem with Radisson's Custer Service after returning to Germany.

When talking by phone some days ago with the Customer Service I was asked to mail a copy of the email with the confirmed rate to a given email address.

As I couldn't find this address I called today the Customer Service again to receive that email address however the german speaking lady was unable to to provide me with the right one and at least she asked me for my email address to send me a link or a form for submitting that related copies. But than the call ended suddenly and nothing has arrived so far.

Fortunately I found this on your website. Attached are copies of the email showing the confirmed rate and other information.

I expect a refund of the difference between the amounts of my payment and what was confirmed.

An other issue was that in the booking confirmation was stated "no payment in advance" but my credit card was charged for one night already some days earlier.

I didn't expect such issues when booking with Radisson Blu ... and for May/June are already reservation in Lisbon for 4 nights at 3 different dates.

I am thinking about canceling some of them because of my experiences with Radisson Blu ... last year in Oslo were also a problem with the hotel there.

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info@radissonhotels.com

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701 Carlson Parkway, Minnetonka, Minnesota, 55305, United States

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