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Consumer Complaints & Reviews in Santa Monica, California

Petco / horrible customer service

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Pissedcustomer90405 on Aug 16, 2018

After spending thousands of dollars annually at this location. Asking for a little help with inventory because it wasnt on the shelf made the clerk, named christian so angry that he threw my product on the floor in front of me... It was so inconvenient for him to ring up our purchase...

Fantastic Sams Franchise Corporation / damaged hair/unprofessionalism

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Jessica714 on Aug 7, 2018

Went in for services, asked for color change & hair cut. The only thing I got in my hair was bleach & had it curled, which took about 4 hours. Mike the owner called me after I complained & asked for a refund/solution. He was very rude, offered me $50 to "close the matter" he was so...

Beverly Hills Porsche (Service & Sales) / 2016 porsche cayenne gts

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Jon Smith 121 on Aug 2, 2018

The dealership is a bunch of liars. From the sales team to everyone in service. I took my car in complained about my breaks and various issues. They simply added break fluid and gave the car back to me. Months later I bring the car back in and now my breaks are so damaged they destroyed my...

Sixt.com / Sixt Rent a Car / car rental customer service

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Justin Fontenot on Jul 29, 2018

I spent 20 mins on the phone with a Six rep, purchased a luxury rental, to head to San Diego for the day with my family, who all had surfing lessons for 11 am. I ubered 20 mins to the Santa Monica location only to find out that I could not get the car because I did not have a major Credit...

Skechers USA / sketchers (my kinetic wedges sneakers)

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S. Maxwell on Jul 13, 2018

Yes, I love Skechers and never had a problem. This is the first incident that I had where I bought Skechers shoes and they started coming apart these maybe an old pair but still were new due to the fact i just decided to wear them! Smh...It just started coming apart here is a picture. It...

Virgin Atlantic / booking a ticket then reneging on the price

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Hanman on Jul 2, 2018

I have been a Virgin Atlantic Club member for 15 years. 3 days ago I contacted VA to shop for a ticket to fly from Los Angeles to London. The ticket agent told me that I needed to buy an additional 7, 000 miles so I could fly Premium Econ. I bought the miles but it took 24 hours for it to...

Ford Motor Company / negligence service would cost our lives

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contactgmani on Jun 24, 2018

On 6/21/2018(Thursday), I went to Ford service center (CA) for my Trunk lid issue and car tire change (as recommended based on my last service). After the service is completed, got a call from service center, all the issues in trunk are fixed and all 4 tires are replaced with new ones and...

Ortho Mattress / bad mattress or box spring aireloom and abusive salesperson

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D Chand on Jun 7, 2018

Customer: David [removed], Invoice 09-17609, date of purchase 4/12/17, salesperson is Matt #559. We were verbally charmed by Matt who told us we were buying brand new - 2 Aireloom Mattresses and box springs that would be delivered from the warehouse and not floor samples. I did not realize the...

Netflix / 13 reasons why is tasteless and offensive to all parents

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Mom of 5 in LA on May 22, 2018

How dare you expose our kids to this content. If you think parents are going to sit by while you MARKET THIS AWFUL SHOW to our pre-teens, you are mistaken. I have cancelled my own account (that's 5 people) and my extended family have cancelled (that's 15). I am also going to GO TO TOWN ON...

Vons / deli / bakery

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Dvwhite7 on May 21, 2018

I have been frequenting the Von's at 710 Broadway in Santa Monica and after this encounter, I will no longer be visiting Von's. The employees working the Deli are very negative and are always complaining about how busy they are and when it comes to making sandwiches, the quality and care...