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Travel & Vacations Complaints

Megabus / service complaint

Shannonlisicharlton on Oct 22, 2018

I was taking the bus from Toronto to Montreal 63/[protected]-2720R-1230-TOR-MON. and during the stop to Kingston we barely stop 5 min no time for anyone to do or get anything. We asked if we could at least have just a minute to get something and we were told that we would be left behind...

Viator / vienna sightseeing tour from prague/ viator booking ref: br-[protected]/ 17 oct 2018

touristco on Oct 22, 2018

We booked this day trip with Viator. The Tour operator : Gary Line Eastern Europe Travel / Tour operator product code GL_5977_51 We booked this trip through VIATOR and the information we had at the time of booking was a comfortable air-conditioned coach travel as the journey takes 7 to 8...

Caribbean Airlines / I will like reimbursement for bw1509 flight to trinidad and fees that were paid for one additional baggage.

Cynthia P. Cummings on Oct 22, 2018

My name is Cynthia P. Cummings I boarded the flight BW1509 from Tobago to Trinidad. My final destination was Toronto, Canada. Due to inclement weather the flight diverted to Grenada since it was unable to land in Trinidad due to poor visibility. I missed my international flight to Canada. I...

Intercape / intercape bus cape town to umtata 20/10/18

Tarita Pacé on Oct 22, 2018

We took the bus from Bellville to Humansdorp on 20/10. The toilet was disgustingly dirty, had a horrible urine smell, no toilet paper (luxury bus!?!?!) The bus was full but more passengers got on and SAT ON THE FLOOR!!! With that people was a toddler, that was walking up and down the whole... / poor service

lydia norval on Oct 22, 2018

Re: booking [protected] (pin 3799) cancelled by I would like to draw your attention to the following: My travel agent, ms. Lydia norval of reynolds travel, made and paid for this booking on 18 september, 2017, with a policy of no cancellation. On 27 june, 2018 at 12:57, she...

Arabian Time Travel Tourism / holiday package

NehaShail on Oct 22, 2018

I had also experienced the same thing and got trapped in this SCAM. They were supposed to send our money back in October, unfortunately, few days back before we received an email saying that they have changed their enitre team and need some time until Feb 2019. I am scared that I may loose...

FlixBus / FlixMobility / delayed bus to lille

Ilenia Agius on Oct 21, 2018

Hi. I had bought a 2 tickets this week to get from Brussels to Lille but unfortunately yesterday, 20th October 2018, the bus which was meant to depart at 8am, was delayed by 4 hours and an email sent at 8:59am said that the bus was to leave at 12pm. I chose to cancel the tickets and only...

Agoda Company / customer service

Malistar Pho on Oct 19, 2018

Agoda CompanyI recently booked accommodation via the my agoda app on behalf of my aunt. Because I used the app, the settings automatically defaulted to my details therefore the booking was made under my name. I contacted customer service to see if I can get the leads guest name changed from my name...

Billion Stars Express / not sending us to destination

RainMaker JD on Oct 18, 2018

Billion Stars ExpressMy ticket id is [protected]. From OneUtama to Singapore Golden Mile. The bus plate number is AHD6855. The bus suppose to drop us at Sg but when pass through Jb custom, he u turn and drop us back to Jb custom saying he cant get through Sg custom. Want us to take the bus back outself. I want a...

Arabian Time Travel Tourism / fake holiday voucher

Abdunasir on Oct 18, 2018

I have paid arabian time travel and tourism aed 9000 but they not fulfilled the agreement terms and no refund the amount. Now all contacts are inactive. They have sent me one mail confirming the refund will be done on 10/10/2008. But they didn't do it. I have the contract made between me...

APSRTC / negligence

santhi84 on Oct 18, 2018

Most respected sir... Apsrtc service no: 3455, with seat no-11... Travelling from kadapa to visakhapatnam... I dropped in gajuwaka and cleaner also came along with me to give the luggage I told to give the luggage of seat no : 11.. Cleaner told me to wait for a minute.. And then he...

Jetstar Airways / damaged suitcase

rosti11 on Oct 16, 2018

Jetstar AirwaysI travelled with Jetstar Airways on 17th September, XBQ8GL from Coolangatta to Sydney. When i collected my brand new suitcase from baggage terminal i noticed 2 tears underneath the suitcase. I have sent in photos of damaged suitcase, completed a claim form and also obtained a statement...

Viator / niagara wine tasting and dinner cruise

Rachael Henshaw on Oct 16, 2018

Hi, I am emailing to complain about 2 tours that myself and 2 friends booked through yourselves and attended in September. Booking reference [protected]. Firstly, the wine tasting. Our driver arrived 45 mins before our time given by the telephone advisor. As a result we were not ready and...

Trip Mate / worst travel insurance ever!!!

L Anton on Oct 15, 2018

A TripMate claim starts with the assumption that I am a liar and trying to extort money from them. Good luck! I spent over 46 hours of my life I will never get back in trying to complete their complicated, ridiculous claim process. Ten of us went on a Viking cruise of a lifetime with our...

Vacations Made Easy / ticket pricing

Steve-Becky Benne on Oct 15, 2018

I booked Grand Ole Opry tickets through Vacations Made Easy. I will never use them again because they are a ripoff. Without realizing it, even with their supposed discount, they charged way more per person then if I booked directly with the theater. Their beginning price for our particular...

The Palace swimming pool / the swimming pool at the palace hotel

Sasha* on Oct 15, 2018

Dear Sir, I have already requested a refund because we went to the Palace and the swimming pool was green its not acceptable to pay this high price and not being able to swim, if I dont get a full refund I shall make a block page and put this on Google because nobody even wrote back to...

MyFlightSearch / layovers and flight release

Harry Simmes on Oct 14, 2018

When checking in at Alaska Airlines we asked if there was a way to get an earlier flight ro Dallas from LAX. The assistant said she could not do anything until myflightsearch released the flight so she could accomodate us. We called myflight and was told in order to release the flight it...

Intercape / service

Marcus1916 on Oct 13, 2018

The bus left Durban at 11pm and for and it was stated that we'll arrive in joburg at 6:15 for that reason I booked a second ticket to go to Mpumalanga when I arrive in joburg and here we now arrive at joburg at 07:30 and the driver is not telling us anything at all he just stops whenever...

Arabian Time Travel Tourism / travel services

Asmashaikh on Oct 13, 2018

Hi, Just an awareness about this company ... its a fraud company running business in Dubai. They all give attractive travel packages and take a good amount from you. After that they vanish they don't respond to your emails or to your calls. Even I have been to their office but their is no...

FlixBus / FlixMobility / no wifi on bus from vienna to budapest

Lisa Droppo on Oct 12, 2018

I have been waiting to receive a survey from you about our ride on October 10; however since one has not come I am completing this form. My partner and I took the 9:30 am bus from Vienna to Budapest on October 9, booking number [protected]. The trip was not on a FlixBus but instead another...