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Travel & Vacations Complaints

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Sunwing Travel Group / vacations

Ti
Tina9 on Mar 25, 2017
I just returned from a week at the Paradisus in Varadero Cuba. The hotel was rated a 5 but was at best a 2 star. From check in to dirty rooms, no running hot water, no towels, no air conditioning, sanitary issues, balcony doors didn't lock, and the food was disgusting...just to name a few...

Sunwing Travel Group / Grand Memories Cayo Santa Maria, Cuba

Ra
Railbug10 on Mar 24, 2017
We went to the Grand Memories Cayo Santa Maria. Let me tell you, there was nothing "grand" about it. Sunwing rated the resort at 4.5 Stars where it is probably a 3 Star. I saw so many food handling issues but I didn't see one manager until our sixth day on the resort. By this time I knew...

Tours4Fun / They need to be turned in to the IRS

De
DeAnnaH on Mar 23, 2017
A friend and I book a tour with them and it was awful. We had to change hotels on monday morning. We could not get in room with them till they got here from L.A. That was at 5:30pm and they were late. Then we had a visit from the tour guide and told us if we wanted to see the night life of...

Diamond Resorts International / High pressure sales

Ml
ML - Canada on Mar 23, 2017
For myself and my husband we managed to get out of the ONE room (over 4 hrs - to which they accused us of wasting their time when we kept saying no and would like to leave) of high pressure tactics (after having to polity decline the constant parade of sales persons) only to be hit again...

Sunwing Travel Group / An advertised 5* that is maybe a two star

Ni
Nicole Carriere on Mar 22, 2017
I only book beachfront, all inclusive resorts, 4 plus stars (depending on the area). The Grand Sirenis Matlali Hills Spa and Resort was advertised as such (actually advertised as a 5 star) but is maybe a two star. The sheets on the bed were dirty upon arrival. Even though I called twice no...

Sunwing Travel Group / Requesting full refund

Dm
Dmfm on Mar 21, 2017
I am writing this complaint because I can't believe Sunwing would fly guests into a resort they knowingly knew had NO WATER!! This is a health issue and is unacceptable. Please see our concerns listed below and see why we are requesting a full refund from this nightmare of a...

Ryanair / Overcharged

Li
Lisalex on Mar 21, 2017
I made reservations for flights with cheap air for chania crete on Ryanair. My flight from U.S. was delayed I had insurance and I notified cheap air about rescheduling my flights they charged me 177 euros and cancelled all my flights. Which I did not discover until my sister and I tried to...

TLG*SHOPPER / Travel shopper

Ma
Mary A Wright on Mar 20, 2017
Mary Wright 864-494-7157 Zip code 35215 On February 22 2017 you deducted $16.99 twice I called and told them I was not interested in this product and to cancel the account I do not even have an account number. I don't know how this all started. O.n February 28 2017 I was issued one credit for...

Opodo / Double charged me for flight, a month later still no refund despite them stating "it has been processed"

Se
Seetal Mistry on Mar 20, 2017
Do not book with this company. This is the most unprofessional service provider i have ever dealt with in a decade of using online travel agents to book flights. I booked flights to usa with opodo for summer 2017, having been directed to them through skycanner (This company should think...

eDreams / Travel booking

Vi
Vince Churchill on Mar 20, 2017
I was refused entry at the Turkish border and could not travel on to catch my flight (booked through eDreams (eNightmares forthwith), therefor had to cancel my flight. I cancelled as soon as humanly possible and well before the flight departure. It took over a WEEK to get a "copy and paste" type...

Tripsta / Unethical behavior

Na
Nancy__ on Mar 19, 2017
First, the waiting time is extremely long. Second, It is very hard to understand their custom service assistant. Third, It is so many rules and limitation if you change your flights. Fourth, the attitude of the man who got my call today is extremely TERRIBLE!!! He seems very angry, and lack...

MyFlightSearch / Flight

Sa
Sanni on Mar 17, 2017
My flight was cancelled and MyFlightSearch promised me a refund. I bought a ticket via their service and they assured me that there was nothing to worry about. First they said that it can take up to two weeks, but when that time came there was still no money. Then one month later I received the...

eDreams / Double charging

Be
Benherrett on Mar 17, 2017
Dear sir, madam Following a recent flight booking with eDreams, the amount of £1600 has been taken twice from my accounts. I have now been advised that this will take 30 days to be back in my account which is unacceptable. Please advise how this can be rectified in a timely manner, with the...

Lillian Vermeulen / Cancelled balloon rides vegas

Li
Lillian Vermeulen on Mar 17, 2017
Attached please see email trail of cancelled balloon ride in vegas in september already. I have made numerous calls, sent numerous emails with no response. I call from sa everytime - not cheap either. I just feel that this really not the way a company like expedia should treat a...

Bluegreen Vacations / Unethical, liars, horrible experience, can't use my nights bought!

Sh
Shelly Larsen on Mar 16, 2017
Purchased explorer package 7 night option in January 2014, Used the first 3 nights in September, have not been able to book the other 4 or use them. Every time I call, they say nothing is available, not yes, you can go in 2018 or you can go in this month. "There is nothing open" sorry you...

Otel.com / Have not received refund for cancellation

Dk
dkmzbs on Mar 16, 2017
I booked two different hotel reservations in August of 2016 that were both fully refundable as long as I cancelled more than a day or two before my stay (scheduled for July 2017). I cancelled both reservations on 2/14/2017. Today is 3/16/2017 and I still have not received my refund, even...

OneTravel / Customer service

Al
Alishi on Mar 16, 2017
OneTravel is the worst company I have ever dealt with, they are terrible and highly unprofessional! I called them so many times and every time I was put on hold for like forever and then disconnected. When I sent them messages they replied that someone from their company will call me back...

Sunwing Travel Group / Grand memories cayo santa maria

Te
Teresa1 on Mar 15, 2017
Booking number 91278742. Stay March 1-8. I would like to start by saying that this was my 6th time here. The day was amazing. Upgraded to Diamond club Oceanview building 52 room 61. Thursday was great. Then we had no weather. No plumbing and sheer diplorable conditions for the remainder of...

Carnival Cruise Lines / Husbands injury file booking #5JL8W9

Ph
Phyllis Wright on Mar 14, 2017
On Paradise 2/13/2017. On the 15th when walking around the ship on deck 9 my husband tripped and fell when his foot caught the edge of an amplifier of a band that plays in that area. They were not playing since we were docked and there was no window in that immediate area to provide more...

IberoStar / Unauthorized access to my room/ Unethical behavior of management

El
Elaine1234 on Mar 14, 2017
I stayed at the iberostar rose hall suites in Jamaica with 7 other people in 2 rooms from 3/8/17 to 3/12/17. The incident occurred on 3/11/17 when someone entered my room at 2:00AM. The person was in my bathroom when my husband awoke to her going through our toiletry bags. She was drunk...
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