6/28/23 between 2:00pm-2:30pm and every time I go in there for a burger within the last year of [protected]. The food is never warm or hot and the service is so slow. Your standing there waiting and waiting for one order. Fast food is very expensive in all restaurants. There was a time when BK and Wendy's excetera, the food was cheaper but now their just as high as a sit down meal restaurant. I don't understand why the burgers have to be cold and the french fries too, and the people act like they don't know what customer service is. While I was in there one lady came walking back in stating they forgot to put the lettuce on the sandwich. There was a door dash customer who was asking about his order and no one could give him an answer about what happened to his order, he got frustrated and left due to no one could tell him where his order was. It is really bad and I experience this every time I go in there. I would like a refund or coupons and some hot fries and hamburgers but I don't think I will go to that BK it's a shame, because it is in a convenient location.