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Burger King

Burger King review: Rude and terrible customer service

S
Author of the review
12:49 pm UTC

On Friday February 17,2023 it was a chilly wet rainy day. I was working, driving to each service call. As I was on the way to the next call, I decided to stop at the Burger King on Hwy 55 in Durham, NC at 1:08 pm. I walked in and was greeted by a Spanish man working the cash register, very polite, displaying great customer service, he took my order which was 2 large coffees to go. He rang me up and I paid. He turned and went to make a fresh pot, since I had no problem waiting, but a black man stopped him saying rudely that there was no more coffee made and there wasn't going to be any more. I asked if I could by the whole pot and the black man responded with no go somewhere else and get coffee because they weren't going to make any more. I asked to speak with a manager, which was also very rude, telling me that she would refund my money and to go elsewhere. I am very unsatisfied with the rudeand terrible customer service displayed by a management, let alone by an employee. I have never been so disrespected over offering to purchase the entire pot of coffee.

Desired outcome: proof of disciplinary measures resulting in better customer service

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