Burger King review: Open product

My order was #986 upon receiving my order my ranch dressing was already opened I contacted the store and told them of the issue they said maybe the driver squashed it well that is not the case because it was torn opened the person said that they could make me another salad but could not deliver well I can't pick it up because im working this is very unacceptable especially since covid is spreading I would like a refund because I threw my meal away afraid to eat it