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Cleanliness/Employee Actions
Burger King on Robbins road and 31 around 6:30pm in Grand Haven, Michigan.
Today, 3-29-20, I went thru the drive thru and ordered two whoppers, large fry, and vanilla shake. Love all three! But when I got to the window the male employee filling the bags, not the window cashier, was picking things out of his teeth and wiping it on his pants, multiple times. While drinking out of a white plastic bottle. There was a good line of customers so I took my food and left. I threw out my food and drank the vanilla shake since it was handled by the window cashier whom I watched wash his hands twice while I was waiting in line and was very friendly. Normally I would not be so picky, I was hungry, but with Covid-19 in our midst I went hungry. Please try to inform your employees about how important sanitation is always and especially now. I understand workers do unsanitary things but they should try NOT to do it in front of customers.
Thanks for your time
Tender crispy chicken sandwich with bacon
On March 20th around 9pm I ordered a crispy chicken sandwich with bacon, with onion rings with a sprite and a vanilla shake, I paid 12 dollars and 54 cents, I then went home and ate my sandwich towards the couple of bites left I noticed the chicken having a pink color to it, I didn't think to much of it, then drank my sprite and my vanilla shake, then I...
Read full review of Burger KingEmployee
Very rude female in the drive thru every time i have been to location #237. She is very pushy for you to end your order, has even totaled my order in the middle of speaking and told me to pull forward and wouldn't let me continue with my order. You get to the window she is rude. You can tell her thank you and just get the window shut in your face. Tonight i...
Whopper meal
Ordered 2 Whoppers with fries, was very pleased to see that young man who took my money on drive thru was wearing gloves. However, I noticed that after taking my cash payment he walked over to the French frie window and used those same gloves to fill my order. I asked him to change his gloves because he shouldn't be using the same gloves to handle money and...
Read full review of Burger KingRaw food
Went through drive thru, paid for my order. Was asked to pull to the side to wait for my order. manager came out to bring my order and said the impossible burger had been freshly made. Left came home, took two bites of my burger and realized something was'nt right. Open up the burger and found that I had a mushy red uncooked burger. I called the restaurant...
Service declined
My son has been a regular customer for over 3 yers at the Wahpeton, ND Burger King.
He is a truck driver and his truck will NOT fit into the drive through.
He was denied two breakfast sandwiches and not allowed to walk up to the drive through window. Why is it not ok to serve people through the drive through window? He is not homeless or begging. He has cash to pay.
How are the truckers arriving with your frozen french fries and buns going to get a meal? Aree you going to deny them service also.
This policy needs to change to fit the situation. We depend on our truckers for our daily needs and they need to be fed when they are on the road.
I find this policy extremely customer hostile. Please change this discriminatory practice as soon as possible. Thank you.
WHat is with these grown truckers who are too weak to fight their own battles? One cries to his wife and the other cries to mommy.
attitude of worker
place order and wanted to add a drink they would not do so said had to go around again just to get a drink and I was talking to the lady that was taking the order and no one else was in line. her attitude was no customer friendly and I haven't even paid for my order yet. And I was talking to the lady that was taking the order. so I paid what I got and went next door to another restaurant for my drink. so the next time we want to place an order with burger king this will be on my mind not to stop because of customer service. I should have canceled my order and went somewhere else. I would understand if they were busy and lots of customers but that's not the case.
This is the drive thru. IF you forgot to order the drink at the time of ordering you have to go back. Gosh you are old enough to drive but act like you are ten. THe other restaurant you went to would have the same issue.
never contacted about bad service
I used the drive-though at store 7360 in Avon Lake, OH on January 11, 2020. I gave the person - turned out to be the manager $10.14 on a 4.39 bill. She gave me 5.70 change. I questioned it and she got snotty and told me to drive away. I parked, came into the store and requested the manager. Turns out she was the manager. She insisted that the two nickel...
Read full review of Burger Kingdrive thru window
female employee i assume was on break but sitting on the curve on the phone right by the second drive through window where i had to swing out to make sure i dont hit her and smoking a cigarrete with the second hand smoke coming into my vehicle. for us non-smokers this punches you in the face. i am sure coorporations like you have designated areas to SMOKE.
Read full review of Burger Kinguniform and sanitary
Went to drive thru and was told to wait for two meals and to pull forward. Noticed the milk I received was expired (not the first occurence of this at a BK.) I went in to the store to exchange and discovered three people running the store; none of the persons was wearing a uniform. One person, in the lobby, heard my complaint about the milk. He shook his head when I confirmed it. I asked if he worked here. He did not answer. He entered the employee area of the store. The man had a cigarette tucked behind his ear that appeared to be ready to slip out.
The person at the counter exchanged the milk after finding another that was also expired . He needed to go to a rear counter fridge to find a replacement. Something I noticed about the 3 staff members on duty is that none of them were wearing gloves. The front line and back persons had no gloves. Don't know what the policy is in your restaurants, but with the current events being what they are, should not everyone be wearing protective gear? The front line person opened the hash brown container with his open hand.
I need to note that the counter person was friendly. His attitude about replacing the milk was apologetic. All in all, I would suggest that the staff seemed unprofessional with regards to appearance and healthiness, but was friendly and responsive. I thought you ought to know.
Over charged for Whoppers and"Luke" mger told me that I was given wrong receipt .. owes me $6.36 for not giving/applying coupon for buy 1, get 1 ..
Mgr reminded me that I must tell them B4 placing order that I have coupon's even for mix & match 2 for $6 Whopper ..I apologized and ended up paying for all 4 Whopper'z .. $1.00 for cheese and then NO CREDIT for coupon's resulting in paying extra $6.36 .. guess I'll pass by burger king from now on, "Luke" informed me that they had many orders.. Store #6462...
Rude behaviour by the store manager, and wrong product delivered.
March 12, 2020 I went into this store yesterday morning and ordered a Bacon Egg and Cheese Croissandwich, I got back in my truck for my drive to Nashville, TN and went to eat my sandwich and realized it was a cheese ham egg busquit? It was cold, greasy and terrible. I threw it away when I finally stopped for the day. I need to know what you intend to do about this and how I will be compensated? Blake Rindahl [protected]
Read full review of Burger Kingjr whopper
I've ordered a Junior whopper meal all i received was the bun, burger and mayonnaise. I didn't have enough time to return to the location due to time restraints of my lunch break. I am very disappointed on the service I received this was on email I am in nine hours of work
Impossible Whopper
I ordered 2 impossible whopper meals and both were over cooked and burnt. You cannot burn or overcook these burgers or they are completely ruined. They take less time to cook than regular burgers since they are plant based. Also, since being plant based they should not be cooked on the same grill as the chicken and beef it is misleading to customer...
Read full review of Burger KingRude Employee
I went inside the location to buy some food. But, I wanted to use the bathroom first. A male employee stopped and asked me if I was gonna purchase food, and i said yes. Another customer came in and he asked him the same question. I work 45-48 hours a week, have more than enuf money to buy food. It pissed me off to say the least.
Read full review of Burger KingDiscrimination!
This store in addition to being the worst burger king i have ever been in, they only employees black people. Management down there is no one other then black employees, no white, no Asian no Latino and no elderly. This is blatant discrimination. I intend to contact ACLU now. This store is as messed up as they come and it is obvious that burger king has no interest in correcting the priblem!
Read full review of Burger King and 1 commentBad food.
On march 04/2020 i purchased 2 bac chs burgers and 2 whoppers combo right after the purchase my coworker felt sick on his meal a while after finishing eating the bac chs burgers and i started getting sick on my stomach arround 11:00pm all this on the same day of the puechase, arround 11:45pm i decided to go to a 24 hours wallgreens near my house and i...
Slow Service and bad food
I went threw the drive in in the Billings Heights area code 59105 this morning, they were out of sasauge patties, so I settled for ham. They had me pull up to the front of the store to waite for my order, witch took them ten minutes to arrive making me late to work. The food was cold as was the coffee. The breakfast potatoes had more stale french fries than breakfest potatoes. I will not be returning to that location ever again.
25 minute wait for order
On 3/2/20 at 1755 per cash register receipt, I placed an order. We were the second and third customer inside. At 1822 after 6 new customers had been served inside and 8 vehicles had go thru drive thru, I asked for a refund. The person behind counter looked around and said our order was on the hot plate but no one had put it on a tray. He was nice and agreed...
Read full review of Burger KingWhoppers
I asked for cheese I drove all the way home and had to drive back because they didn't put any cheese I give them my old food and they slap cheese on both burgers that I gave them instead of giving me fresh ones now I'm home with cold food and I have to microwave both burgers! I am extremely unhappy with the service I received from burger and I will not be coming back
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
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- Date and time of the incident.
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- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 21 21 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number33%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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