Burger King review: My order was wrong on my lunch break

I have an hour for lunch and during that time I have to pick up my granddaughter from daycare. My lunch break is normally 1:30pm to 2:30pm. I went to 1601 NC Hwy 55 Burger King's Drive Thru in Durham N.C. and ordered a Jr. Whopper combo with onion rings and a diet coke no ice, chicken fries combo with onion rings and a fruit punch with no ice and a spicy chicken sandwich for me and my family. I did not inspect my bags, because they normally do a decent job. But on May 18th, 2023, they did not give me a receipt or my onion ring. I tried to call but the phone just rang and then the fax picked up. So, I went on and feed my family what we received. On the way back to work, I stopped by to ask the manager if he would replace my onion ring since I did not get them. He asked for a receipt. I told him that I did not get one. He had his back to me and said no receipt no food. I worked at Wendy's for over 25 years and as a manager I looked my guest in the eyes, apologize and give them the pickle. Because I want my customers to come back. Apparently, BK is different.