CB Fast Food Chains Burger King Complaints #222-241

Burger King review: Mobile order

Crt261 of West Palm Beach, US

Jun 14, 2023 1:50 pm UTC

Verified customer

On 6/14/2023 at 12:05pm, against my better judgement I placed a mobile order of double whopper and a small onion rings to be picked up at 12:25pmThe location of the Burger King was at 9031 Old Dixie Hwy. Lake Park, FL 33403. Store# 2993.

I arrived at 12:30pm, went up to the counter tom pick my order up. I was told my order was not ready (Not the first time this has happened) it happens EVERYTIME, but this is the first time I have decided to complaint.

Anyhow, to continue, there were approximately 5 people in line waiting to order. To make a long story short every one of the 5 people ordered their food and RECEIVED their food, before I got mine.

I asked a manager a black male to why the people came in after I had placed a mobile order gets to have their food and I made an order 45 minutes ago still don't have mine. He looked at me but ignored my question. Instead the cashier answered by saying "as you can see we're busy"

A short time later a black female manager came in and asked me to how she can help me. I explained my situation to her that I ONLY had 1/2 hour for lunch (much like other blue colored workers) that's why I placed my mobile order so I can enjoy my lunch. However, my order was never made and others who came after me had ordered, received their lunch, ate and left. I still had not received mine.

She then made the order herself and handed it to me. By this time I was 20 minutes late coming back to work and I will be deducted for that missed time. Why should I pay, It is not fair! I would have left but my order was repaid.

If you're that busy at lunchtime lunch time which is usually from 12:00 noon to 1:00PM, then staff accordantly. PLEASE consider people who work, who ONLY gets ½ for lunch and their lunch time starts at 12:00 noon.

As stated above this is not something happens once in a while. It’s every time. Too bad for me because I happen to like Burger King and it’s the only one close to my work, but I can’t go there anymore because I simply don’t have the time. Thanks for letting me vent.

A Aksal

[protected]@aol.com

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