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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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M
1:50 pm EST

Burger King rude server and inconstant use of coupons

Servers at the drive- thru say to keep coupon and use again..people inside said that you can not use again and are rude about it. Your employees need to get on the same page or customers will go elsewhere..I was in management for 28 years and your employees NEED CUSTOMER SERVICE TRAINING ON COUPON USE. Employees only know what they are trained to do.

Desired outcome: train your people starting with MANAGEMENT

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Update by m. Olson
Nov 10, 2021 1:51 pm EST

check the above

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M
5:48 pm EST

Burger King Incomplete order

Went through store 12192 drive thru. Items on screen and receipt were right. However, the double cheese burger was missing. It's too far away to drive back over there to get it.

Also checked the website specific to store 12192, it showed the texas whopper was available. When I got to the drive thru, they said they'd never heard of a texas whopper.

Desired outcome: fix your website

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S
4:59 pm EST

Burger King Family Bundle no coupon code

I ordered the Family Bundle 3 whoppers, 3 cheeseburgers and 3 small fries for 14.99., I ordered by drive thru. The person taking my order insisted that I give her a coupon code. There is no coupon code. On your website menu there is nothing saying I need to use a coupon code. I also told the girl the same thing. When I paid and got my food, I assumed she charged me the correct price of 14.99. But she charged me the individual price per item. My charge was 42.00. I had additional items as well. Not only did I get over charged, I had 1small fry in my bag which should have been 3. All of my food was "just warm". I live 1/2 mile away from this location. I was the only person there at the time so all of my food should have been hot. I love your onion rings. Have you tried to eat cold onion rings?

Desired outcome: I would appreciate a refund

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D
7:01 pm EST

Burger King Whopper sandwich

Ordered whopper and it was awful. The onion and pickles were old, like they were frozen and thawed out, very rubbery and held water in them and not fresh. Made the sandwich taste horrendous. The bread was not fresh either. I will never patronize that location again.

Desired outcome: Refund

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T
1:54 pm EDT

Burger King Bad Food half hour wait time

On Nov 5th, i pulled into my Burger King #23537 at 11:42 am which is waupaca wis, my transaction number #[protected]-111749. The drive thru had 3 vehicles before the order monitor. I finally got my food at 12:09pm.
On top of this the food was cold, but sandwich buns were hard.
If i wanted to spend $14 on junk would have went to a gas station for food...Which i could have gotten so much better food at kwik trip.
I want some kind of compensation for my bad experience but i won't be going there anymore.

Tom Rahn

Desired outcome: compensation or money back

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K
4:21 pm EDT

Burger King Food

So I order my food at drive thru in jasper tx, get it, get down the road and open hamburger... I have 2 stale bottom buns, not a top bun, 1 tiny piece of bacon, and a haphazard slice of cheese thrown on there, with the meat. I ordered the bacon cheeseburger. The last time I went thru there, I didn't get what I ordered, you'd think I'd learn my lesson, the fries were Luke warm and chewy. The hamburger is cold. Now I'm darn tired of spending my hard earned money and getting [censored] in return. What I'd like to do is go in there and shove it in the cooks face but unfortunately the law says I can't. I am so sick of this crap. I WILL NOT BE BACK.

Desired outcome: Keep a closer eye on your employees and what they're doing or not doing.

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J
1:13 pm EDT
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Burger King did not get what I ordered.

Today (11/1/2021 at 11:45am) I went through the drive through at Genesee St., Chittenango 13037 Store 3059 according the the receipt and part of my order was a whopper jr. When I got home (a 20 minute drive) opened the bag I found instead I was given a small chicken sandwich. I felt I had not choice but to eat it as it would cost me valuable time and gas money to drive back to get it fixed. If this has been a fish sandwich there would have been an allergy issue which could have done serious health damage. I was order number 67 and the transaction ID number on the receipt was [protected]-111910.

Desired outcome: Staff needs to be trained on the dangers of not getting orders put together correctly and serious I feel I should at least be given a free whopper jr. but then I am not sure I can trust this store to get it right.

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W
3:31 am EDT
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Burger King Cheeseburger

Purchased Cheeseburger at motorway services on route to our destination. Chose to eat as we travelled. The cheeseburger was cold & bread bap was stale. Contacted burger king uk. There has been several communications with them, but now they are not responding. I can provide all details of required.

Please Advise

W Beaton

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J
11:25 pm EDT

Burger King Charged the incorrect amount and could not correct after being charged.

To whom this may concern:
I visited my local Burger King in Junction City, Kansas this evening, I ordered an Original Chicken Sandwich, no mayo, lettuce and tomato on the side; I placed the second part of my order, the awesome breaded chicken sandwich, spicy, with fries and a drink, and some onion rings. When I got my ticket I walked over to fill my drink cup and looked over my receipt, thinking that my bill seemed a little high for just two sandwiches, $20.08. I did not ask for a military discount, even though I know they do offer this discount. When my number was called, Order #21, I asked her about the amount of my receipt, why did I not receive a combo meal price? The young lady responded, "if you wanted a combo meal you need to ask for it, like a number _". I responded that most places ask would you like a combo, or to upgrade that to make a combo; I was a little upset, not making everyone upset, got my food and left. I ordered my food at 6:51PM, not a rush or anything at that time, just a bit upset. I served for thirty years in the Armed Forces, I'm 68 years old and I have eaten at a few Burger Kings, usually not ever having any problems or issues. I not writing to receive a free whopper or anything, I would like to see a bit better customer service, and some restaurant upgrades at our Junction City, Kansas restaurant. Thank You. James Sands, SGM(R) U.S. Army, [protected], [protected]@cox.net
Transaction ID: [protected]-110407

Desired outcome: Better service across the board, with all associates; standardized.

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R
12:18 pm EDT

Burger King Breakfast

Today I went to Burger King on Skyland Blvd Tuscaloosa Alabama I order a sausage biscuits hashbrown and Med Diet Coke I waited over 30 mins and when I finally got it the drink was awlful the sausage biscuit was cold and nasty as the hashbrown was to but that not even the worse of it the person that came out with several people orders they kept putting their hands into the food bag touching our food so I just thru mine away I send gas money which high to get this nasty order that I have to throw away I think the Manger should be fired and staff retrained our just close down this Burger King I been their several times and the service sucks you make a order they never give you a amount then you have to drive around and wait with 10 other vehicles waiting on their orders.

Desired outcome: New Manger and retrain Staff

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T
10:51 am EDT

Burger King Service

Today October 23 2021 I ordered my food in the drive thru line. 946am. 2 cars sat in front of me. I made to the side of the building where there was only one car in front of me. At that point its 1010. I sat there until 1040 and still hadn't gotten my food. Very very unacceptable. there was no one in the lobby being serviced. So there was definitely no reason for the extremely and unpleasant wait. My wife works in the restaurant industry and even when they are extremely shorthanded they aren't that slow. Very disappointing and considering not returning. This happens all the time. Whether there are 2 cars or 1.

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D
5:27 pm EDT

Burger King Food / Service

On 10/20/2021 Approx. 12:30 Pm. I went to Burger king located at 2110 NW Topeka, Blvd. Topeka, ks.. They have a 2 lane drive thru ordering system. there were 2 cars in line at both menus. So I chose one and it seems to be moving along like expected. When It is my turn to order. A guy says he will be with me in one moment. I think fine I will be ordering a minute or two. This location is known for being very very slow in the first place. So any car in front of me basically adds 5 minutes to my wait and that is not exaggerating. Finally after three cars on the other side has went thru I speak up and can not get anyone to answer. I'm on my lunch hour and don't have a half hour or more to set in line. I ended up not getting anything for lunch and going to a Quick Shop for a drink.
The problem is. This is not the first time I have had problems at this location. I don't care if there are no cars in the drive thru and the lobby is closed you are not getting thru the drive thru in less then 15 minutes. That is fine if when you receive the meal it is hot. usually not the case it usually appears to have been sitting for a period of time. I Avoided this particular Burger King for approx. 6 months before I attempted to give them my business again. Once again I left very disappointed. The other locations in Topeka are far better then this particular one. I will avoid at all cost.

Desired outcome: Better Service

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M
6:28 pm EDT

Burger King whopper jr meal

I went to Burger king around 4:50 pm on October 19, 2021. I ordered the whopper jr meal, burger off the broiler, no salt on the fries. a min later my order was up at the window. No formal greeting and every single soul, including the manager walking around with an attitude. I requested a refund because the half tomato and lettuce were wet and rotten. They gave me a piece of a tomato and too much mayonnaise on the sandwich, working in food safety for over 15 years, this burger was unacceptable. this is the third time I had to return food at this location. The manager on duty took the bag and throw it away instantly without even looking at the product, when I asked her why she didn't take a look, she assumed it was not off the broiler. wrong, the sandwich was soggy, bread wet and the lettuce and tomatoes were no good. . bacteria grow on lettuce and tomato if it is submerged in water or juice. the manager's exact words were, "I only work here 2 days a week". So what ...You're a manager! that has nothing to do with why the sandwich is prepared the way it is. she is there today, so it's her responsibility to make sure that does not happen on her shift. that is not management qualities nor the crew. food poisioning is going around everywhere, with that attitude, they can really make someone sick . not cool at all .

Desired outcome: speak to that manager please that was on duty. that attitude is unacceptable , 2 days or not. you are feeding people souls

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M
10:30 am EDT
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Burger King Impossible whopper & onion rings

WE got 2 Impossible whoppers, ate in, brought 4 home. WE had eaten nothing else, so it has to be the BK foods, and we got sick, diarrhea soon after eating these. The buns were soggy and it tasted a little ''off'' but we were stupid to eat them anyway. Now I am afraid to go to Any Burger King to eat. This was at the store # 8296 but not long ago at another Bk in Kendall across from the last stop on the Miami metro train/ by Shorty's BBQ, an elderly Latin employee came into the bathroom, used it but did NOT wash her hands. Yes I told the manager. It well known that people from primitive Latino cultures do not practice decent hygiene so if they are hired here in the u.s.a. the managers have to teach them. ugh. I was disgusted but not surprised.

Desired outcome: Burger King start to toast the buns / make them stronger not so soft like dough , and be more strict about health habits of the staff at their stores. [protected] was call ed to report this situation .

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O
7:18 pm EDT
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Burger King Senior Discounts

I went to the Burger King in Jasper Texas, drive up window. 10-16-21.

I asked for a Senior Drink, I was told that the Jasper Burger King does not do Senior discounts. I was surprised at that. I have been to Many BK's in other cities and gotten the discount.
I guess going to Burger King for 50 years and paying regular price is not enough for the owner of the Jasper, Texas BK.
So why is it that BK in Jasper Tx does not honor the discount?
Not so happy customer.

Desired outcome: Have discounts as BK advertises,

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A
A
Anita Bawnghit
, US
Oct 18, 2021 9:00 pm EDT

Geeze, its a discount on crappy food. Get over it. Its not like you can't pay for electricity because they are charging you an extra quarter on a coffee.

ComplaintsBoard
V
2:47 pm EST

Burger King Service

I want to burger King in Whitehall drive-through but was going to wait 10 minutes before I could place a order this is no way to run a business

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R
5:34 pm EDT
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Burger King Shake machine isn't working.

Like so many other fast food restaurants, I was told the "shake machine isn't working".

Perhaps, it isn't, or, perhaps, the employees have already cleaned the needing for those day and don't want to clean at the end of their shifts, which is a common practice at this type of restaurant.

Perhaps, corporate should send somebody, incognito, at rush hour to investigate.

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J
5:05 pm EDT
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Burger King Pancakes/syrup/service

I have tried to be patient as I like your eggs in your meals, but my last 3 trips to the Burger King in Decatur Indiana have been disastrous.
The first occasion I ordered Pancake breakfast, they took my order, when I checked the bag there was no syrup. They told me they were out of syrup after the fact. So what do you do with dry pancakes.
The second time they flat out didn't have any pancakes.
But today was the clincher, they had syrup but the pancakes were so hard I could not eat them. Sorry but this franchise has sent me back to McDonalds and Hardees for good.

Desired outcome: comparable good quality and service in your franchises

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D
5:32 am EDT

Burger King Drive-thru Order

On the evening of 10/13/2021, my wife and I decided to stop at Burger King in Platteville, WI, and grab a couple of items via their drive-thru. My wife ordered some chicken nuggets and a medium order of fries. I ordered a whopper and a large order of fries. When we got to the pick-up window, the lady working the window was very unfriendly and short with us. When she read back the order, she didn't mention the medium fries my wife had ordered. When we pointed it, out she rudely said she could not add items at the pick-up window. I knew she was lying when she said it. You can always add items at literally any other fast food place. This was the first time in history! It was her fault for not listening when the order was made in the first place! I went ahead and paid for the order and gave my wife my fries. When we received our order the fires tasted funny and the whopper was cold. That was the first time I'd received that kind of treatment from this particular store. Really disappointing, don't know if we'll be back.

Desired outcome: Better Customer Service, not being lied to because of employee mistake.

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D
12:54 pm EDT

Burger King Service and order was completely wrong and cold

Was rudely talked to over the intercom by employee. Upon receiving food French fries were cold and unsalted. I had also ordered chicken fries which I received chicken nuggets instead that were cooked in old grease and I could tell by the dark brown color of the nuggets. And to top it all off my burger which was a regular #1 was also cold to the touch and I was drenched in a watery mayonnaise. The food and service are and have been horrible the last few times me and my family have been here over the past year and I've finally have have had enough and decided to write this complaint hoping something can be fixed.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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