Service
My husband I were in 23950 we ordered the 2 for 10.00 whopper junior we told them no onions and cheese to our surprise there were onions and cheese on our sandwich I brought the sandwich’s back and again my husband had to take the sandwich’s back up because each sandwich had one burger patty we spent a total of 6mi s wanting for the sandwich’s to be corrected. We should not have waited while they were making food for the drive thrue that was not busy so our other food got cold not happy and will not be back
Over charging for advertised products
[protected]. Biggest BS I've ever heard! First they didn't want to honor the coupon they mailed TO ME! Then they claimed there was a .60 cent charge per burger to have a content removed? Called the Burger King complaints and they said there is NO SUCH POLICY! Do not use the Burger King on Jackson Blvd in Jackson MO USA. You will be ripped off.
Desired outcome: Close the place down.
Service
I ordered food from the bk on trotwood ave. In Columbia to and seen one of detective Compton team members hand the manager something and she took it to the line and put it on my order specifically and then after I ate I started getting hot flashes and my chest started hurting like it had pressure on it felt my blood pressure rise and sent chills done my...
Read full complaintThe whole visit
On Friday January 21th 2022 approximately 12:30 p.m. my husband and I had walked up two Burger King to get two double quarter pounder with cheese meals when we got there the manager was rude she was short with her answers and answering this she wasn't paying attention to taking our order she was more worried about what somebody else was doing there wa...
Read full complaintTaco filled with alot old oil disgusted
Went for four tacos and recieved them In the worst condition oily to the max and usually buy taco here. Horrible customer service didn't even got helped by the supervisor the cook came to ask what was the reason I came back with item then felt harassed by the supervisor that became violent viberal and physically trying to find a reason to deny service to my complaint lastly won't ever go back here period.
Read full complaintMy Order
I ordered the $12.99 meal and an order of mozzarella sticks and all my food was cold so I went back to Burger King and was wanting to get a refund and the manager there wouldn't refund any of my money instead she just replaced the order and gave me no choice but to take the food. I'm pretty sure it was the same food that I had complained about. I would still like my money back for this order because we still couldn't eat the food! I would greatly appreciate it if you would check into this situation!
Desired outcome: Refund
A burger king order
I ordered the $12.99 meal and an order of mozzarella sticks at the Burger King on Winchester rd in Huntsville Al. My food was cold so my wife took the food back and told them she would like her money back for the mozzarella sticks but the manager there wouldn't refund any of it instead she just replaced the order and we had to take the food! She was really...
Read full complaintNo survey code at the bottom/on receipt.
Date: 01/21/2022. Cashier: Norma. We simply went to the drive through and purchased two original chicken sandwiches each with small fries for mom & brother whom the ladder wasn't present, and a double cheeseburger with one small fry & a small-medium soft drink for me all using two coupons in the afternoon at 4:06 PM with no issues worth noting, say for the...
Read full complaintService or lack there of since complaining once before...
My name is Dale M. Kindelberger and I live in Lake Havasu City, Arizona where THE WORST burger king in the world is located. I complained a while back about the restaurtant being closed down during the National Advertised sale of The Original Whopper for the Original Price of $0.63, I believe... The local restaurant was strategically closed the days that...
Read full complaintThe whole service
Store number 21300.i went through the drive thru on 01/08/2022.they got my order wrong 2 and then they over charged me.They was very rude.and the food was cold and the fries was half done.terrible service the host was Annette and order number was 544.i had to go through the drive through 3 times because they got everything wrong
Desired outcome: My money back for the rude people using cuss words at the drive through
Breaks
I have been an employee for your company since it opened 12/30/21, since being there I have worked a 9 hour shift daily and have not been permitted to take a break, by law after 4 hours I am entitled to a 30 min break in which I have not been getting. Not only that our store manager Christina (Tiko) has a very nasty attitude towards staff. she complains if I use the bathroom too many times as I have recently had a baby and had bladder problems.
Desired outcome: be allowed our breaks and have a talk with her concerning her attitude towards us cause people quitting everyday
Fish sandwich
I ordered 2 fish sandwiches from the Buena Vista location in Va. the 1st week of November 2021. I noticed the fish did not taste very good and seemed to have an old stale taste, however, I was hungry so I ate them. I then began having intestinal issues within only days after eating the sandwiches. These issues have been "on going" ever since then till now...
Read full complaintentire interaction
route 130 in Cinnaminson NJ
-arrived in drive through, told computers down and to come inside
-tried to order the italian chicken sandwich, , out of marinra sauce
-order a plain chicken sandwich --cheese only...came out wrong
-received $4 in quarters as change because they were out of $1s
-out of coke--had to get dr pepper
-fries were burnt
--the counter people looked baffled at every step of their movement
-they lost a customer in me here
- I just had to let someone know
Customer service in general
December 26, 2021 Burger King # 4033 1208 Dorchester Avenue Dorchester Ma 02125 @ 4:30 PM Order # 11 Amount: $8.76 Cash I been going to Burger King on Dorchester Ave, for over 50 years. Born and raised in the Dorchester area. for the past two years could be longer I always go through the drive through to purchase my meals for my family and me. I just...
Read full complaintpurchase of 3 separate orders of Rise and Shine
On the 24th December 2021 at 8:55am, i visited Burger king drive trhu at Hagatt Hall store #19163, Barbados my order was processed as order 41.
I purchased three separate orders of the rise and Shine special, when I got the items I realized all the items were thrown in the bag resulting in the nuggets and hash brown being skinned out in the brown bag. I attempted to give it back to the attendant to separate the orders and was told that she could not take them back. The total of my order was 39.36 and I am dissatisfied with the very poor service. The state of the items resulted in my throwing away most of the order.
Desired outcome: I am requesting a full refund.
The incident complained above occurred at Burger King Haggatt Hall, Barbados
drive through service
I pulled up to your Burger King while I had an hour to eat on break while working as a first responder. I was leaving Walmart across the parking lot and happened to notice my favorite impossible burger fast food place, being Vegan I have very few options.
I immediately noticed the line was not moving... I waited 33 minutes in drivethrough line and was only motivated by people turning away and pulling out of line. That and the fact that your route 8 butler location was 38 minutes away. after listening to angry people on mic arguing about tomatoes and so forth.I became fed up and said excuse me and was immediately told go ahead with your order. I ordered my 2 Impossible whopper meals with no mayo and was told " "nope" about whether or not icees were available, so i orders a sprite and a coke.
I pulled up to window and asked again if there wasnt any mayo on burgers, I was then told no there isn't and that my sweet tea and pepsi was ready for me as well. i informed her I didnt order sweet tea. I was then told "look you want it or not, we're busy and theres a long line" Appauled at her rudeness I said no its ok. ill inform coorporate so I am. North Versailles Burger King is by far the worst Burger King I've ever been to.
I cannot believe that this is allowed to go on. I went across the street to wendys and had to settle for. large fries due to my vegan diet. I was not happy about that.
-Thank you and please do something about that place, its honestly horrible and I know I cant be the only. complaint.
Desired outcome: fix this place please
Survey code and customer service
I attempted to do a survey on today 12/12/2021 only to find out after reading over the receipt multiple times in fear I was over looking the survey code only to find out. (IT WASNT ONE). So I called the store [protected] to speak with a supervisor. I was told to hold on but could yet hear the employee in the background saying (they want to speak to a...
Read full complaintCharging more than is on the Menu Board
I recently entered the Burger King @ 2703 McLeod Blvd. in Florence, SC. on Dec.5th. I ordered four Double Cheeseburgers for $1.99 each as per the Menu Board. The server rang up the register for $10.49. I told him that doesn't add up to what I ordered. He then informed me that the prices of the food had increased. I asked to speak with the Manager. The manager came out and said he just works there and does not deal with problems.
To me, this is False Advertising and a Bait & Switch Scheme. I don't know if this practice is being done in all the Burger Kings, but I find it absurd that your Company would post a price and not honor it. I do not have a receipt to attach because I walked out due to the Principle of the matter.
The Burger King Corporation should spend more time educating its Managers to deal with problems @ their locations. I am also going to inform the Chamber of Commerce of Florence, SC. and also the SC. Attorney Generals Office, so they know what your Company is doing.
Desired outcome: Put correct prices on Menu Board and inform me that you received this complain
Service - skeleton staff, slow service, cold food
Location: 1333 - 19th Avenue N, Fargo, ND on Thursday, December 2, 2021 at 5:25 pm. Only 1 customer ahead of us, who was waiting on his order, which had omitted the fries. He seemed to have been waiting for quite a while when we arrived. We waited several minutes for the employee to take our order. The afore mentioned customer was still waiting after we had placed our order. We were the only customers in the place. Employee did not give us a receipt when we asked for one (needed for expense report). Said machine out of paper. Our order finally came after 5 minutes. Was cold. We took back to hotel to heat up in microwave. I have no idea how that crew was going to deal with supper time rush at 6 pm if they could not handle just three customers.
over all service
i went into burger king on Parkway East in Birmingham, Al for the 37cent burger. The manager was extremely rude . she told me she had no record of the order, i tried to give the code and other information. She said she did not have the information to give me the burger and told me to get out of line and get the right information. I went back through the line again and tried to explain to her again. she said she did not care what i had and the only whopper burger i could get was the 2 for $6.00. I still tried to talk to her and she kept rudely repeating 2 for $6.00 was all i could get.. she then told me that if i did not want 2 for $6.00 get out of the line and don't come back. I have had other bad experiences at Burger king but this one was the worse. the problem was always with the managers and food is always cold. From reading the comments there seem to be basely the same problem in all locations. i don't believe the store managers care about the customers or the food and providing a customer friendly store...I certainly hope your corporate is much better and resolve these issues.
Desired outcome: Better screening of managers and employees when hiring. and better cooking and heating of food
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