Booking.com

I booked through booking.com a place that looked like a hotel on the website. It showed good reviews and ratings. I told them I was arriving late and received an email through booking.com with a door code. I walk to the address from the train station after 10 pm andit leads me to an ALLEY. There is no signage AT ALL. It's dark and there's graffiti. I call the number and the guy says it's the right place, door#6. So I use the code on this door, it lets me in, and this is NO hotel. It's remodeled apartment rooms or something. The room I have has a small shower built into the corner of the room. There is no toilet. I ask the guy on the phone about the toilet, he says it's down the hall. He says I misread the listing. The listing says NOTHING about bathrooms. Sheets are dirty with hair in them. There are no towels. Someone is using a power drill right next door at midnight. I spent 3 hours on the phone with booking.com trying to get help. They all said they would help me move, not one person ever called back. Had to stay there. The 'hotel' says they will charge me the one night and cancel the rest of the reservation. Can't happened yet. This is not safe for a solo female traveler.

Hi there, my name is Maria and I am here writing a complain about my recent stat at Diamante K in Tulum. I reserved 5 nights there based on the very good reviews that I found on Booking.com. However, when I arrived to the residence I got really disappointed by the room which was not as expected after paying 1200 for 5 nights! In addition when I arrived, the area got hit by an hurricane and because of the very strong rain, the room was full of water and also important documentation got wet. I went to the front desk to make a complain and to see if there was the possibility to change room. The person there was even not able to speak good English! After many tries the answer was that it was not possible to change room as everything was booked. I asked if it was possible to have a refund and I also wrote an email but never got an anwer.
Can be possible for booking oversees these property and the bad professionality of the staff?

Moreover there is no possibility for me to get at least a partial refund for all the problems I had with this hotel?

Last request : I would love to have my bad review shown so at least other clients can be informed. How can I do? I already rate my stay and wrote a bad review but I don't see it on the website.

Many thanks,
Maria Ascierto

I trusted booking.com with my family's memorial day vacation to mexico. I was not asked to pay up front but my credit card was on file. When I called the landlord for the keys 2 days before my arrival I was told that booking never sent my payment so he had already rented the room. I was furious as this was a holiday weekend and everything was booked. At first booking was apologetic and helpful and offered my a way lesser quality hotel for the same price. I had no choice but to book it as there was nothing else available. I talked to a supervisor on 5/24/2018 and she offered me a $30 refund and a call from customer relations within 48 hrs. So I check in to the other hotel which was a dump. Nowhere near the apartment on the beach that I lost out on. The beds were hard, towels were like sand paper, there was no water pressure, and the maids never came to the room. I have emailed them as I never heard from customer relations in the allotted time they promised. Still no call over 1 week later! They do not care about their long-time loyal customers and have no resolved my complaint. They ignored my email so I will again have to take time out of my work day to reach out to them. I will never use this company again as their word means nothing and they have horrible customer service. What kind of customer relations team does not keep a promised timeframe?

I booked a room thru booking.com on may 21st for may 24th, the morning of the 24th I went to check in, and was told check in wasn't until 3:00! however they took all my information, drivers license with address ect. I went back around 6:00 and was told there was a flag, because I was a local, and they (candlewood suites in vicksburg, ms.) don't rent to locals! what! how was I able to even book a room! customers rely on you to book rooms for them, and shouldn't run into this type of problem at the time of check in! I had guest in town for my daughters graduation on this date! and had to try and get another room last minute! thank goodness comfort inn suites was able to accommodate me!

I made an online booking for accommodation via booking.com website and they took full amount amount 6 days prior the check in date. When I arrived on the checkin date the booking did not exist and they could not accommodate me. I had to outlay another booking cost, spent several hours on the phone to booking.com who assured me the money was being returned (after booking.com agent (novice) sent an email saying it was cancelled by me at no charge when I was on the phone to him prior to putting me through to his supervisor who then promised the money was being returned?) Booking.com keep sending generic emails about wanting more information after I have sent: Transaction with Bank logo, name, account details, amount etc. and still some 2 weeks later refuse to return my money to the point where I have made a complaint with ACCC.

I booked a hotel for My wedding anniversary June 8-11 at Atlantis Inn in Tybee Island Ga I booked this back in January. I called today to pay them and they told me my reservation was flagged because your company gave out the wrong rates and if I wanted to keep my reservation I would owe $20 extra per night being that I had budgeted out the $216 you quoted me I had to cancel one of the nights of my vacation. I am very unhappy with your service and very upset that now my anniversary weekend will be cut short. I will be taking my complaint as high up as I can get it. It's no right that I'm quoted one price and the hotel then tells me y'all have the rates wrong. I need to know what can be done to right this.

Juanita Quattlebaum
Booking # [protected]
Pin #8523

[protected]

[protected]@gmail.com

For some time booking.com is not partner to air Miles of Avianca - LifeMiles. For every $ spent on booking.com bookings you get up to 4 LifeMiles - for me the only reason to book through this tool.
There's an information on the site telling, that it could take up to 10 weeks to get your Miles credited, and now, after all this hassle I ask myself: "Are the interns or amateurs working at this company? Why would it take up to 10 weeks?
But let me tell you: I did 3 bookings all together and with all bookings there were no LifeMiles credited after 10 weeks. So I contacted customer service and claimed my Miles. I received an apology and the message, that they contacted the department and will get back to me. No further answer after one more week. To make a long story short: I had to write nearly 10 emails to get my Miles credited for the first 2 bookings after 14 1/2 weeks! - that's 3 1/2 months! The embarrassing thing is, that you get the same standard mails over and over again - "i sincerely apologize - I wanted to call you but did not want to disturb at that time ...blablabla" and nothing is happening.
Now for the 3rd booking 16 weeks and approximately 12 emails have passed; I had insisted to get connected to a supervisor with no reaction twice and a reaction "please call us in order to speak to a supervisor...", and if you call you have to dial a number in the US or UK (very expensive from Central America) and they keep you on hold for 20 minutes - that was the moment when i hang up!
...and finally, after 16 weeks, I got a mail saying, that they did not credit the Miles because I did not enter my LifeMiles number and the Miles cannot be requested anymore. Can you believe so much ignorance and such a customer scam - they make your write mails and mails and mails, always just putting a standard answer and after 4 months they betray you with such a lousy explanation - lying to you and cheat you for your reward that you were supposed to get.
You can for sure believe me: I will never ever again have any booking with a company.that makes me feel ripped off in such a primitive way!

We booked our first holiday abroad for 12 years via booking.com in May 2018. The hotel was mis-sold on the site as to its location on the beach, which it was not. It was dirty, the doors onto the balcony were unsafe, the television did not have one English Channel, and the majority of residents were British. The telephone did not have a ring tone, there was no laundrette facility, when they stated in reception that there was, we were pointed to a laundrette! The bathroom was dangerous with an open box that had pipes and wires exposed. The window was locked with a plank of wood in the bathroom and the whole room smelt of damp. The sea view we asked for was of the extraction system from the hotel kitchens. We are extremely upset with our stay here after not being away for so long and for the safety of our little boy who is just 3. Please see the attached photos. Also, while we were there we spoke to a lot of unhappy residents.
Kind regards
Sarah Kirby. Please contact [protected]@live.co.uk, or [protected], or 10 Sands Lane, HOSM, York, YO43 4EX.

Ref [protected]. I have contacted booking.com numerous times about not receiving my refund for my cancelled hotel. Been ignored a few times and told to contact the hotel direct, which I have done with no reply or refund. This apartment was cancelled 29th April. I have the email telling me I will get my refund in 10-15 working days which I have not received. I have already booked and paid for a new apartment through yourselves. My credit card statement is now due to be paid and with both transactions showing and need this amount of £666 ASAP so I don't get charged any extra interest on this payment.

I have only just started booking with bookig.com. I travel with my two daughters aged 11 and 15. So the site asks for all of our details and then shows me available rooms in the location found with three people showing (three icons representing people). I then reserve the room and look forward to the trip.

Well, I am in the first trip now. It turns out that after reserving booking.com only reserved the room for two people. So we arrived and the hotel made one of us sleep on the floor because apparently the room was for 2 people.

We have another trip booked for India. I just checked the confirmation and booking.com has done the exact same thing it shows a confirmation only for two people. This time I took a picture of the page on the website that shows the room is for three people and the price quoted. I am in the process of complaining but it is really distressing.

Please do not use booking.com ever they have completely lust touch with customers. Very very distressing, is going to be a great night on the floor having paid £200 for the night.

I showed Hidden Oasis to my ex husband and upon seeing this villa he approved me taking our children overseas. That day I told my friend who is also a single mother that I could go and she quickly booked tickets for her and her children (4 tickets) and the following day I booked tickets for me and my children (3 tickets). We were so happy.

I contacted the villa owner immediately and as you can see he responded with a request for my mobile number so he could contact me on Whatsapp. I sent him my number immediately.

He did not contact me and I became concerned so I contacted Bookin.com and after many failed attemtps to contact him an investigation was started on 7th May by Panagiotis.

I tried calling many times and asked for Panagiotis to call me but he must have been too busy and only emailed me on 13th May asking me to allow 2 weeks for the investigation to finalise. So I waited and I was very concerned because at this stage I was hoping to fix this without telling my ex husband.

On the 23 May, 2 days past the investigation period, I called booking.com again because I had not been called or emailed still. Anna was lovely but said like all her other colleagues that she could not contact Panagiotis because he was not there. She said she would send him a message for him to call me but I have never been called from him. I think he doesn't like me for some reason.

She tells me the investigation has not been closed and there is not plan from Panagiotis. By this stage my ex knows we did not secure the villa and is very upset because he does not like Bali and only agreed because the villa looked very nice and safe. I told him the area of Seminyak is very safe.

Please understand we would love the villa that we booked and if booking.com did not send me a confirmation email we would not have spent $10, 000 between everyone on return flights.

So I beg of you as I have been begging the last 3 weeks. Please confirm my booking again or relocate me because this is beyond stressful for me, my friend and especially for my ex husband.

If Panagiotis would be kind enough to call me that would be very nice too.

Kid regards

Josie Gangemi
josie.[protected]@taxassure.com.au
61 [protected]

Date of incident - 16th may

I canceled my bookings a couple days after it was made. Reservation numbers are 1255678709 pin 5245 and 1617546909. I got my cancellation confirmation of bookings via email on the 1st of march. By the way it said that it was cancelled for free. But despite this fact baby face rome hotel charged me whole amount 218 euros (date of incident - 16th may). I am extremely disappointed, I have been charged in error. Roughly a week ago I called to hotel and booking.com and asked them to fix this problem. But I still have no explanations of the incorrect charge, I still have no reverse my charge.
I am not happy at all with this service!

My full personal details, including name, address, phone no. and the dates for a reservation I have made for a hotel in the UK have been leaked by booking.com resulting in fraudulent attempts by criminals to try and obtain money from me. Booking.com have allegedly been aware of a data breach with my details for over a week, but decided not to inform any of the guests that might be affected because they didn't want to alarm anyone. The fact that there has been a very sophisticated attempt to defraud me of over £3, 500 for my reservation is absolutely not acceptable. Booking.com refuse to comment further on the case and will not discuss the matter. We have still not received any written notification from booking.com about the matter and they have not replied to any correspondence. The hotel are also having major problems trying to get information from them. Surely there must be a better, more secure hotel booking platform than booking.com.

Hi I should have recieved 20% after my stay at Aviemore and it's now been past a month and contacted a few times and still not got it. I have used booking.com a lot and will not be using it again if I done receive my payment it was ment to be a straight forward procedure and I've had to chase it up a few times don't think it's acceptable your giving faulse information on your website

I reserved a room on this property advertised on Booking.com for the 7th to 10 of May 2018 and it was prepaid. It was advertised that the address is Flat H 2F New Luckey House 15 Jordan road Yau Ma Tei Hong Kong.
Upon arriving to the address, I was met by a man who claimed they have a room for me at another location. I told him that the reservation was for this address and he insisted that it is the same company. He took me to another venue (about 10 minutes away) horrible place very different from the picture advertised and I told him it was a scam and I will not stay there as this was not the address that was advertised. He tried to convince me that its under the same company etc. I refused to stay in the place and took another hotel. HE PROMISED to return the money to my visa within a week.
I wrote all this to Booking com and did not recieve a reply.
Please look into this terrible experience as I am a good client of yours and would not like others to go through such an experience!
Please reply to my email [protected]@gmail.com

Pictures shown on booking.com of room were not the condition the room was in. Did not show rotting bathroom floor, cup needed to prop a window open. Person I spoke with misrepresented herself as owner and promised to have a TV on property by date of arrival, she is not the owner and never provided the television as promised in numerous communications. Does not respond to calls or emails.

- Feb 2nd 2018- Room booked at Capri Motel, Winnipeg, for June 27th 2018
Confirmation no. [protected]

- Full disclosure was not given when I gave my VISA that there was a "no cancellation policy" on the booking. It only showed up on the confirmation email

- I did not worry about it because I expected to use it.

- Now I am ill and unable to travel.

- I cancelled through Booking.com, today, May 12th 2018 and was sent an email
stating I would be charged the price of the booking... $63.00

- I have used booking.com previously, obviously I will not in future.

My complaint is a general issue involving several incidents that happened via Booking.com. I have been using their services for years, but lately, things have become less than ideal...

When you reserve, you get a list of amenities: free breakfast, free cancelation, airport transfer, swimming pool... When you get there, the swimming pool has been empty for a while, the breakfast is not included in the price of the night, the hotel does not do airport transfers, but will get you a taxi for a minimal fee ($25...) And you try to cancel (2 months in advance!) and you are told you got a really good deal, so you can't cancel...

This is "bait and switch"! The hotel says they warned you (really? when?) and Booking.com tells you this is between you and the hotel.

Do yourself a favour: stay away from Booking.com, deal with the hotel directly, and don't give your credit card number before you are certain of what services you are securing!

As above.
I had booked The New Yorker through booking.com for our stay from 22-24 April 2018. On the 21st I realised I would not be able to get to the New Yorker until 23rd and sent them an email providing my name, dates if stay. The hotel staying at and that I would not be able to get to the hotel until 23rd.
When I arrived at The New Yorker they had not been I formed and charged me a no show amount if $138.00.
I have sent a number of emails to Booking.com about this, requesting a refund.
Automatic response continue to come and it seems no one is Reading the email.
Can you please look into this.
I am requesting a refund of $138.00 please for this error.
Kind regards
Michelle Frazer

4/28/18

Confirmation #: [protected]

I had made reservations through booking.com for a 2 night stay at Studio 6, on 5163 Over Pass Rd Buda Tx 78610 through 4/57-4/28. I was quoted $259.98.

After they ran my card I noticed they ran my card for $293.78, I informed the clerk that, that was not what I was quoted through booking.com. And somehow through error my kids were being charged as adults. So the clerk said she would make the adjustment and my card was going to reimbursed the difference.
My card has not been reimbursed, I went to go talk to the Manager at Studio 6, he said that was something I had to address with Booking.com because "everything was right no their end."

I am very displeased with this service and I would like to get my money reimbursed please.

Thank you,
Laura Vera
lrvera7.[protected]@gmail.com
[protected]