Booking.com

Dears,
I checked in yesterday to the Europa Hotel in Malta to the room 211. I paid 186 euros for 3 nights but the room has nothing to do with the room displayed in the photos. The conditions are unbarable as the temperature is extremely high and in the room it was more than 40 degrees. The fan in the ceiling was not working and the 2 windows of this dark room provided no air at all as the view is on a stinking shaft. Opposite to the windows were the Windows of the next room and you have to choose to be seen from the neibours or to pass out from the heat. I didn't manage to have any sleep, complained to the re ception at 02:00 and at 04:15, and de to my palpitations I have to Take pills called lopresor. I was told that this is the situation and the sleep under the same conditions as well. Today I am not feeling well at all and it is very important for me to have some rest due to the important for my carreer interview that I have to attends after tomorrow. I can also provide you with justufying docs. I choose not to bear with is anymore as I feel that I will pass out if I stay any longer here. I asked to check out and be reimbursted but my request was not accepted. Please let me know how to proceed as I consider myself checked out. I also attach the photos that I took in order to compare them with What was sold to me.

Thank you in avance for your help and understanding,

Venetia Foutoutsaki

Please help i made a booking Number [protected]
for the 29th June -30th june The Romsey Hampshire for two rooms
T Stanton
D Devonald Batt

To be told there was no booking but our names were on the system ?
They had no availability so had to go to the only Hotel in the area with space
which was very expensive. Hotels reponse was problem with Booking .com
And would not help even though we had the printed booking confirmation.
I wish to be advised as to how this can happen ? and what you are prepared to do about the increase in costs ?
but please be advised that this has never happened before with any other booking site. Disgusted at the lack of communication between yourself and the hotel itself.
I expect a reply and a satisfactory outcome.

Discovered a booking reservation was made for "The Monterey Hotel" on June 20, 2017 that I was unaware of, nor did I give authorization for $111.80 to be charged on
my credit card. I did not stay at this hotel on
that date. Booking #[protected] pin#3909
Efforts to resolve this matter has yet to addressed. I have contacted the hotel and spoken to the hotel manager and have spoken to a Booking.com supervisor who hung up on me in the middle of a conversation. I have received an e-mail from
a Mr. Konrad Noga who is reviewing the case but has yet to contact me. I have sent several e-mails requesting a refund.

Complaint from Fernando Rodriguez for room booked for date 06/23/2017

My son in law and daughter booked a room for me at Knights Inn 8401 West Freeway I-30, Fort Worth, TX, US, 76116. The booking was based on pictures and reviews. The pictures looked nice and the hotel had mixed reviews (both negative and positive). Based on the pictures, and taking into account that the negative reviews didn't match the pictures and the positive ones did, my son-in -law booked the room. At check in, the room was a nightmare; in no way did the reality of the room match what you depicted in the pictures on your site. (Also, the nice-clean-sparkling pool shown in the pictures on your site was empty and horrible). You refuse to refund the money my son in law spent because your site had negative reviews about that hotel? Really? It also had positive ones; which do you expect a person to believe? Your site had pictures and pictures do say more than words do. Your representative then offered a partial refund because you were not contacted that day we refused to stay at that hotel...he called his bank and got a credit; he thought he did not need to do anything more. That hotel submitted the charge again as if the hotel room was used. You owe my son-in-law a refund and you owe it to the public to take that horrible hotel off of your site. The inclusion of that hotel is an implication of endorsement and I certainly hope your company would never endorse such a horrible place. You claim to be dedicated to customer satisfaction but you are not. You said that the rating for the hotel (4.5) should have been enough to warn us away from that hotel. Is the purpose of your company to discourage business for the hotels on your site? Refund them the full amount.

I was tricked into thinking I was confirming a low rate on Booking.com's website. On Monday, 6/26/17, the booking.com website listed a rate of $64.48 per night for a stay at the Inn At Wilmington for two nights: check in 6/30-check out 7/2. They have an intrusive sidebar pushing other travel-related deals on their "Reserve" page. Of course I clicked the "x" to get rid of it to see the rates suggested. Once you click the "reserve" button, again it's a new screen with the same pop up sidebar. I clicked the "X" again without care--there it showed in small type that my $64.48 rate was actually $119 plus fees. no where else on the page! When I clicked "confirm payment" it jumped me to a screen that showed $286 had been charged to my credit card. I called immediately to cancel. They informed me that I would be charged $14.99 for the privilege of using their sneakily deceptive site. The customer service rep, clearly on a word track, did nothing but let me know that my refund, light $14.99, would probably show up in 7-10 days.

Good Morning, I booked a hotel thru you because my fiancée and I were traveling on business. I booked the Days Inn in Keene Nh My conformation # is 1492.198.764. When we arrived to check in the two people that was working at the front deck were nothing but RUDE! I just let that go. The second this was that have a dog that is always in the lobby right near where the food is, this was disgusting, The lobby was dirty just very nasty. Anyway we got our key park the car and went to fine our room. When we got to the entrance door to slid our card thru the reader was about to fall off the wall. We then got to our room, we went inside to check out the room we both looked at each other and said I don't know about this. the room wasn't very clean. I went to go to the front desk but before I ran into one of the maids. I asked her if she could change our bedding that it didn't look very clean she was nice and came in and changed the bedding. So after she was done and gone we got ready and left for our business. We returned that night. We were getting ready from bed when I sat in the recliner and pulled a nasty tee shirt out of the side of the chair. We went to bed, the next morning we got up my fiancée got in the shower and I went to get some breakfast that the offer their, I was like no way the dog again it was dirty it wasn't clean at all. I went back to our room and my fiancée was really upset I asked her what was wrong she said look at the show its disgusting and she found a dirty used band aid in our bed she was completely gross out. I went to the front desk to compline, and the same people that was working the day before were there. I started to tell them about me complaint she was RUDE and just blow it off like it wasn't no big deal. She just cut me off right in the middle of me explaining my concerns. I paid 165.84 for this room which was a lot, considering we have stayed in way nicer hotels for less with better service and a lot cleaner. I would like some kind of refund if all possible.

Hotel rips off guests

On may 10, 2017 my wife and I made a reservation for july 10-13, 2017.

On june 12, 2017 (one month before our scheduled stay) our plans changed and we needed to cancel the reservation.

Hotel freihof refused to refund the $400.00 usd we'd paid for the reservation.

There are other hotels in this region ~ we would recommend any travel look elsewhere. ignore their marketing ~ look at the facts.

When booking through booking.com it gives you the option to reserve or express booking. When you choose ill reserve it takes you to the next page where it clearly states - no payment is needed today - you'll pay when you stay.
Well, that didn't happen. The full amount was withdrawn from the credit card provided to hold reservation.
False false false advertisement
When you call booking.com they take no responsibility and blame the hotel that was reserved since they were the ones that took the payment. If you ask to speak to a supervisor they claim to try and transfer but they hang up on you instead.

I booked a hotel through booking.com and was told that no money would be taken from my credit card and that I would pay the hotel on my arrival. I was also told of no cancellation policy at the time of booking.
When I checked by credit card bill a month before I was due to travel all of the money had been taken for the room in spite of me cancelling the room.
When I spoke to the hotel, they said you booked with booking.com and that is their policy. However there was no cancellation policy clearly stated on the booking form.

As a customer our trust with Booking.com is that it always provides us with a fair deal- However this trust is absolutely shattered now- Whilst booking in the first instance, a message on the booking page says that prices will go up in the next 24 hrs- so we book the rooms.

The next thing we find out is that the hotel is cheaper on its own website- when we raise the claim with Booking, com, we are told that this cannot be honoured on the price guarantee as this is a special limited time offer- hence it does not qualify for the price match. Whilst disappointed with the answer, i checked the booking.com website today and was shocked to see a much cheaper price on the booking.com website itself for the rooms i booked earlier.

It is quite shocking that we book rooms under the impression that prices will go up (this was communicated on the website whilst we were booking our original rooms) and now to find out a cheaper price for the same rooms (on the booking.com website) is quite distressing and frankly breaking of the customer’s trust!

This is absolutely appalling and quite distressing . I do hope and expect that Booking.com to match the price of my original booking with the price Booking.com has on offer today and manage customer promises better in the future! i am however sure that booking.com will delay and stall...

I receintly purchased a hotel in dubai at a price of £906 as advertised. This was a no cancellation booking. I now received an email from the hotel in question demanding an additional £100 + in charges such as 10% service charge and 10% charge for another service + 20 AED tourism charge when we arrive. These hidden charges are not clearly displayed on your web page or we would not have booked this hotel we would have booked an alternate. But now we cant cancel or we lose our money. We will never be booking through booking.com AGAIN. shame when i have used your service for years.

I booked a hotel with no prepayment needed, one of the reasons I had booked with them. They without informing me took £100.00 from my account, after contacting booking.com they said to inform hotel, on a call to the hotel they said I should not have bern charged and would call me back ( still waiting on the call 3 weeks later). Inform booking.com again they adked for proof they had taken the money. Sent a copy of the money taken from my account and nothing back. I feel booking.com take any hotel on without checking the policies that they say they have. Would never use booking.com again. No customer care at all. I have been advised to contact trading standards.

I recently had a 6 night stay in queens hotel and spa in bournemouth (13/06-19/06) to say that I was extremely disappointed in the difference between what is depicted in the pictures on the booking.com site versus the actual venue, is an under statement.

I do not recognise the hotel that is shown on the booking.com site as the hotel I stayed at. The room I stayed in certainly was not decorated remotely as luxuriously as the pictures suggest. The facilities were severely lacking and the gym that is shown in the pictures is but a little room with one walking machine, a exercise bike and another multi-workout machine!

The room and stay was definitely not what has been advertised on the website of booking.com. I would like to complain on these grounds as I was left without air-conditioning or a fridge in the room at what is depicted as a luxurious hotel by this website. I will not be using booking.com again!

Kind regards
Gia badenhorst

I have used booking.com on many occasions in the past and always used it on the basis that you have free cancellation. On this occasion last week i reserved a villa assuming I had free cancellation as it was advertised as 'no fees or credit card fees, therefore I thought that my card would not be charged at that time. I was charged nearly €1000 and when I called my bank within ten minutes to cancel the transaction I was told that payment had already been taken. I have had to ring booking.com numerous times to try and resolve this. One of the customer service agents I spoke to told me if I was to make a complaint that it would simply 'go around and around'. I have had emails completely ignored and the whole situation has been stressful for me. I would urge anyone to think twice before using booking.com as the changes made to the website are misleading.

dear,
my name is "peter el hachem", living in Dubai, tel: +[protected]
I have made a hotel booking in caprice,
Hotel Weber Ambassador
Via Marina Piccola 118, Capri, 80073, Italy - Show directions
Phone: +[protected]

my Confirmation number: [protected]

and I have canceled it after 24 hours to make another booking with booking.com and I realized that they charged me 270 euros.
note that I have free cancelation till 12 august 2017.

please advise how as I made a long trip with you to Italy and I have reserved 7 hotels for 21 days, and if this is the case if I cancel any place then I will be stopping working with you guys.

please get back to me asap.

After using Booking.com on many occasions in the past I have always used this site on the fact that it advertises as 'Free cancellation'. On this occasion I went to book and was charged the full amount of nearly €1000. I was informed that this was taken within 10 minutes of the booking when I tried to cancel with my bank.
After trying to resolve the issue (which booking.com DO NOT make easy) I was contacted by a Customer service agent who was so rude to me on the phone that when i said I wanted to make an official complaint, he told me there was no point as it would simply 'go around and around'.
How is this acceptable Customer Service?
I have sent two emails about this to the media relations email address and have not received any response from them.
I will be taking this further and urge people to think twice before using booking.com in future.
I have been left so upset at the treatment by Booking.com and have actually sought legal advice too regarding this matter.

When I booked Villa Copenhagen on June 7, 2017 for the 2 nights, June 13 and 14, there was no indication that this room had a "shared" bathroom. Our cost for 2 nights was $694USD, for this exorbitant amount, we had to share 2 bathrooms for 6 rooms. There was no staff on duty until the 2nd afternoon when a staff person delivered the charge receipt. I told him that we were shocked to learn that there was no private bathroom. He indicated that booking.com would not allow "shared bathroom" on the listing page. However, it was very clear that the kitchen and lounge area with TV (there was no TV in the lounge area), was shared. This was a false and misleading listing. Today, I see that the listing has been changed to show "shared bathroom", presumably because I made this complaint.
In addition, the security of the house was absent in that all guests needed to unlock the front door to exit and if they were checking out, guests were told to leave the keys in the room, in which case, it was not possible to lock the front door. We left at 4 a.M. To catch our flight, leaving the entire house without security. During both nights, we heard guests entering and leaving, so the house was unlocked most of the time.
There were additional problems with the house which prohibited smoking in their house rules but clearly there was the smell of smoke in the lounge area which aggravated my allergies.
With a shared bathroom, you have to carry your towels back and forth to the room which had no hooks to dry towels.
There was no mirror in the room to provide some extra dressing area because other guests from 6 rooms needed to use the bathroom.
The room was extremely small with little space for luggage which had to stay on the floor.
Guests were expected to clean up the kitchen after use and as a result there were dirty dishes in the cupboard. It appeared that no one was monitoring the cleanliness of the kitchen. The hot water pot was very corroded with hard water and not fit to use.
There was no daily service of trash disposal or bed making for the room.
The bar-b-que which was advertised frequently in the listing was dirty, the back yard grass was overgrown.
This was totally false advertising in light of the exorbitant rate of $347USD per night. We will dispute this charge with our credit card company.

I booked a room for a wedding on the 20th of May 2017 and there were no available dates, so booking.coms website automatically changed my date to the hotels next available date and after looking around for over an hour and being exhausted from a long day of work at the office and at home I accepted what I thought was the right date for the wedding. Instead I have a reservation for May 23 and my booking is non refundable. I have been back and forth with customer service at booking.com and neither the hotel or the website have the decency or customer service to refund or even comp me a room. I will never use their service again and I highly recommend that other people avoid using them as well to avoid getting burned.

Booking.com and ibis styles paris cdg airport roissy refuse to refund, credit, or offer another reservation date or solution to the following situation. They simply kept our money. We made a reservation on may 12, 2017 through booking.com for a 1 night stay at the ibis styles paris cdg airport roissy hotel for september 11, 2017 (4 months out). We paid by credit card. When we attempted to change our reservation date on june 6, 2017, to a date further in the future (October 31, 2017), they simply cancelled the original reservation, kept our money, and indicated we needed to rebook and pay another full reservation amount. Booking.com assumed no responsibility for resolving this situation despite their contract with this particular hotel.

After repeated communications with booking.com and the hotel, there was no resolution. They simply stated we needed to accept the loss and rebook if we wanted to pursue another reservation with them. I would not recommend either vendor for your reservations if you expect any flexibility or reasonable customer service whatsoever.

Dear sir,

I booked a hotel room in london from 12th june 2017 to 16th june 2017 in hotel gresham hotel bloomsbury, and I cancelled my booking within the allocated time, but payment deducted from my account against the above mentioned hotel reservation. Details are below

Hotel name: gresham hotel bloomsbury
Confirmation number: [protected]
Free cancellation for this reservation is available until saturday, june 10, 2017, exclusively. After that, you will be charged to cancel.

I cancelled it on june 10 but payment has been charged, its shocking for me and no one is responding?

Looking forward your cooperation.

Regards,

Ali