Booking.com

Reserved rooms in Guangzhou well in advance through booking.com and have confirmed reservation. However, now the rates have gone up due to Canton Fair busy time and so, booking.com.says that we need to pay 3 times the amount, otherwise they will cancell my booking

what a pathetic company - seems they do not know the meaning of "Business Ethics" at all !

I booked a ticket for two passengers on Spirit Airlines flying from Houston to the Caribbean for Mon January 16 · 05:30 - Mon, January 16 · 12:10 using Booking.com. I also bought a Flex travel option for flight changes during my trip.

After missing my flight on January 6, I called to make changes to my return flight. I was charged nearly $130.00 for the change and was confirmed that I was scheduled for another flight on Spirit.

Booking.com did not fulfill its obligation. Upon arrival at the airport, I was informed that Booking.com did not pay for the changes to my return ticket (the credit card they used was declined after several attempts). I had to pay over $500 for the changes from my pocket. The Flex option (costing $110.16) I bought from Booking.com was to cover payments to Spirit Airlines; however, Booking.com did not honor their obligation.

It is three months since my ordeal, and I cannot speak to a supervisor, manager, or someone who can decide on this matter within Booking.com, and no one can resolve the issue. I was routed to their customer "care" centers in the UK, California, India, and the Netherlands without help. On one occasion, I was told that someone would contact me and said that the matter would be resolved in 72 hours. To date, I am still waiting for a resolution.

I spent more than $240.00 on the Flex services plus $550.00 to Spirit Airlines for the change ticket that Bookong.com was responsible for paying. And no resolution.

This company heavily advertises in the USA and appears to be a responsible one with good customer service. My experience suggests this is different. Be careful using this company.

I was issued a refund notice from air canada for $1161.00, reference number is 259QYO, ticket #[protected] for Silia Marie Cooke. This ticket was booked with booking.com. I have been getting the run around from booking.com and air canada as to where my refund is, it was issued but I have not seen a penny. My daughter and I have been calling both air canada and booking.com and no one can tell us what happened to our refund, this has been going on since november 2022. Please help me find my refund!

Kathy Cooke

AVOID AVOID AVOID Martini Rooms Rome

Certainly avoid room 3 which is far too close to reception.

1. Reception was not open when I arrived at 13:00. Someone (who did not know how to operate the payment system) did arrive at approximately 14:00 despite a notice indicating reception was open from 11:00-22:00.

2. Toilet bowl, soap dispenser and fridge were filthy (photos available).

3. The toilet light switch and light didn’t work (photos available)

4. No top sheet on bed was provided.

5. Duvet and blanket were stained (photos available).

6. On two days there was no hot water.

7. There were loud, hammering noises sometimes for longish periods.

8. There was loud talking at the reception area.

9. In seven days the room wasn’t cleaned once nor was the bed linen changed.

10. No response or apologies from anyone.

Whoever owns/manages this establishment appears to be nothing more than a chancer/ opportunist.

According to a notice displayed on the apartment’s external door, (photo available) the accommodation allegedly appears on Expedia, Booking.com and Airbnb all of which should be ashamed of hosting it on their sites.

I made a reservation on the Booking.com site for the Hotel Mirante do Forte in Cabo Frio Rio de janeiro Brazil. The dates were from March 14 to March 17 2023 (Confirmation Number [protected]-PIN 3401).

I cancelled the reservation and the hotel charged the entire stay on my credit card.

I believe this policy is outrageous. It shows the arrogance of a group of people who loves to create rules for their own benefit, without any concern with the opinion of their customers.

I agree with the charge of one night as a reimbusement for the administrative costs, but not the entire stay.

I demand a refund of the extra days charged. I expect Booking.com to be on my side and protect their customers from inconsiderate hotels like Mirante do Forte

Antonio dacunha

[protected]@aol.com

Booked round trip flights for trip to Miami Fla for two, and now need to cancel one of those reservations.

I now will be traveling alone to Miami,

So to sumize the situation, I would like a refund for the price of that other ticket.

Passenger info Karen Jenkins is no longer traveling to Miami.

Thank you Michael

Customer Ref# 40-[protected]

Michael Royster

My wife and I booked a hotel room through Booking.com at a hotel called Hotolos in Hollywood, Florida for March 17, 2023 and paid Booking.com for it about a month in advance. We were completely scammed. Their site showed a photo of a completely different hotel that was much nicer. Hotolos turned out to be a dump, and when we arrived in the evening nobody was working there.

The reception area was dark and locked up, and while we tried to phone them for an hour, another 15 or so vehicles arrived with travellers who had booked and prepaid for rooms - some through Booking.com - and they were furious that the place had nobody working there.

We called the police, and they responded that there is continuously this problem at the hotel, and they would not come to help people anymore. So we were left stranded there in the middle of the night after a taxi dropped us off. Booking.com answered their phone when we contacted them, and apologized for our mess, said it was spring break and it would take half an hour or so for them to find us another hotel. They told us to stay where we were and check our email in 30-60 minutes. They never emailed us and it was now 1:00am. We found another hotel ourselves, in Ft. Lauderdale, which cost over $300 for the night. Hotel.com told us to go there and send them the receipt.

We took another taxi to this hotel in Ft. Lauderdale, slept a few hours, and boarded a cruise ship in the morning. When we got home, we sent Booking.com the receipt and they refused to cover it. They offered us a credit for about half the hotel's cost, to be used the next time we use their service. We will never use Booking.com again, and we want them to stand behind their promise to cover this Ft. Lauderdale hotel's bill. We also want them to cover our additional taxi cost. Booking.com turned out to be a Dutch company that scams people.

I booked 2 business class tickets from Perth to Hanoi and return on Friday.

24th of February and booking .com has taken the sum of $ 8,705.50 from my credit card account.

I did not receive any booking confirmation / number or flight tickets, I telephoned on the 24th of Feb your emergency telephone number and a lady answered and said she was in MAURITIUS BOOKING .COM CALL CENTRE.

The name of the person i spoke to was called JIYSSHDA

I explained the above and she said that booking com was having trouble processing credit cards in Australia and my money would be returned in 48 hours.

it has been 96 hours since that conversation and I still have no e mail confirming my booking number and no tickets or any returned money.

Clive Tarr

mobile [protected]

dated p28/03/2023

I booked a car ref:[protected] at Tenerife for 18thMarch. Nobody was at the airport to give me the car and the two phone numbers went unanswered. I was at the pick up point for over 3 hours queuing for help at other hire companies desks and I visited the site on 2 occasions, and nobody was there at any time. My hotel tried to phone direct to the 2 local numbers with no success, I have paid for this and require a refund of £219.43p & 41.72 insurance. I was forced to hire from another on site company. It was impossible to comply with your cancellation policy as I could not contact anyone ! I am a Genius 2 regular customer with 8 outstanding hotel bookings for this year.

Both Rental cars & Tourisprime have not responded to any contact . An employee of Avis cars said that I have to direct my request to yourselves.

Do you need any further info ?

Booking.com confirmed our reservation and days later unilaterally cancelled the reservation stating that the property was unavailable and asking us to reserve alternative arrangements. We did so make alternative arrangements. A week or so later, they reconfirmed the original previously cancelled reservation. We attempted to cancel within the stated time for cancellation. They refused. They are now widely know as dishonest scam like ...They wantonly ignore their legal and contractual obligations.

They were supposed to refund me as they took two payments, but after 6 months I still haven't received my refund.

I have emailed several times, called several times, every time either they say they will escalate it to their finance team or they say they will process refund in 7 days and then nothing happens.

They also sent email to confirm same details and the email they sent is from the noreplybooking.com, how do they supposed to get reply from noreply email.

I have told them over the phone all my issues and told them to resolve it asap but still nothing done, I am still waiting for my refund.

I was so frustrated so i lodge a complaint but still no response so i called them and they said we deal with customer complaint and there is nothing we can do apart from escalating refund to their finance team.

and again, nothing happened, no refund, no acknowledgment, nothing.

I am so frustrated with their extremely poor customer service. I have never seen such a bad customer service in my life. They do not care about their customer at all.

I will not recommend booking.com to anyone.

Please help me to file a complaint against booking.com

Booked hotel, booking confirmed.

Advised card declined but when I spoke with Booking.com they assured me the matter had been resolved and the booking was accepted. Hotel are adamant it is the fault of booking.com.

Dozens of phone calls to booking.com but always talked around in circles by call taker. Last one was Louis on 22.03.2023 at 20.30hrs who assured me he would ring me straight back. This is the last in a number of calls where I have been assured action would be taken and I would be updated.

Confirmation number

2942.840.269

PIN code

2614

Hi everyone, I'd like to know if the people from Home Away 2 contacted you already about the fact that due to a London underground strike on Wednesday 15-03 I had to stay at another hotel near King's Cross (Argyle Square Hotel 2222 Argyle Square Kink's Cross WC1H 8AS) paying an additional £110 for one night. I already phoned you last Wednseday evening from that hotel about this and also phoned the Home Away 2 owner asking for a refund for this lost day. He told me that he'd contactet you to ask for a refund for that day and confirmed me in a later phonecall that he had and that you agreed to a refund. Is this true? Of course the underground strike is the reason dor this fiasco, yes fiasco, I lost £ 110 that I would have had to spend on food and drinks and now I couldn't but I don't think they will pay me back. Can you please let me know? Thanks already in advance, kind regards, Constant.

Dear Whom this may concern

I am writing in regards to a number of reasons but more specifically in regards to a booking made at my property regarding: [protected]. I have called in at least 10 times regarding this reservation and none of the customer agents seem to be listening and making me go round in circles. My initial enquiry was in regards to establishing what time will the guest be arriving and also to finding out if there was a card put up against the booking.According to their agent who was a male on maybe my 6th call he confirmed that a card was registered against this booking and if the customer does not show, they will be charged in full. I downloaded their Pulse app yesterday and according to the app there is no card details associated with this booking. Every time I have enquired about this booking which checkin is due this Sunday the 19th of March 2023, I keep being told that the agent will enquire with the guest to establish what time they will be arriving and also to obtain their card details and that I will have a response within 24 hours. As of yet no response has been received. I then asked for the booking to be cancelled due to me and booking.com not getting a response so that my calendar can be open to those who do wish to book in which I have received different responses including I will have to wait for the guest to agree or confirm that they are happy to cancel or wait until the day of arrival to mark it as a no show.

Speaking to them has become extremely stressful and constantly repeating myself to their agents who keep deflecting from the fact that 1: I was actually told that there are card details used with the booking and 2: that you will not allow me to cancel this booking without the guest approval which is completely absurd to me considering it is my property and I should be able to accommodate who I wish without having to go through so many difficulties to establish their arrival. I am asking to be compensated on the two grounds that 1: I was given false information and 2: you will not allow me to cancel it, if the guest does not show. Everytime I have mentioned this to an agent, I am being told that due to my policies of taking payment directly from the guest that there is nothing they can do despite the fact of being misinformed by them and not allowing me to open my calendar for others to book. This in turn will potentially be leaving me at a financial loss simply due to a fault on their end and my policies are currently irrelevant to the advice given beforehand. I would also like to add at some point in January I had a no show along with no payment and one of your agents advised that my policies was updated to avoid this happening again. Please read this again as this is also being deflected.

Please treat this as a formal complaint as speaking to their agents and constantly repeating myself has become extremely frustrating and is currently giving me way more stress than I actually need cos no one seems to want to pass me to a manager or senior and no one seems to actually be listening to the outstanding issues from yourselves that have contributed towards this. I have asked them to listen in to the numerous calls I have made in the last 2 weeks regarding the matter alongside the other that was made to update my policies to avoid having no shows with no payment to support the reservations which was around the ending of January 2023.

Kind regards

Solange

Ref: [protected]

PIN: 1563

Flights from Glasgow to Tiree/return - name change for one passenger

For last 5.5 weeks I have been trying to have a name changed on a ticket (one out of 4 tickets in the group), and have been stuck between the airline and Booking.com. The details are on my account.

The airline (Logan Air) have confirmed that their contract is with Booking.com and so cannot take instruction from me. Booking.com, during multiple calls, have advised contradictory statements:

* Can't make the change on the online portal (which Logan Air have confirmed, but they advise that Booking.com need to call or email to make the change) - this has been advised several times

* Can't make outgoing calls

* Have emailed Logan Air with no response

* Have called Logan Air but no pick-up (they pick up every time I call them in a timely manner)

* No authority to make the changes due to restrictions which Logan Air place on Booking.com

*When I spoke to a Supervisor, they advised that it was Booking.com's responsibility to make the change - but was then email to advise unable to make the change

I am baffled as to why, as the customer, with a faithful booking with booking.com that I am spending hours trying to have a ticket name changed. In addition, I have been cut off several times, despite remaining calm but firm with the call centre. It's also very difficult trying to contact a Supervisor or Manager, or locate a UK telephone number. The outsourced call centre sounds like some operators are working in an environment surrounded by a lot of young children which makes understanding challenging.

I'm at my wits end, and so will try this complaint route before resorting to social media or researching my legal rights.

I've always found booking.com to be competitively priced and easy to deal with, but as I'm learning it's not so easy if a change to a booking is required.

I look forward to your timely response.

Thanks, Jen Grant

We checked in2.8.23 they couldn't find our booking on1.24.23.They called manager. We've got in Rm.116 which smelled cigarettes. (picture of fabric-softener stuck in Air vents) The sink had no stopper, left with big hold exposed. Room seemed to be last room. The noise from highway were noted. The next day, complained to Bryan who let us moved to 268 . But around passed 1 a.m., woke up with loud music band from the bars across the streets. We called security who he said he couldn't do anything until 3 a.m. the band would stop; he suggested and gave police phone #. I called at 1:46 police came. The band still played but lower in noise (got VDO). We moved to a new Hotel the next day, which was hard to find due to the week-end, price was high due to the convention was going on! We were disappointed of this Hotel as the advertising of "by Best Western"! By the way, we had not get the refund of 1 day cancellation that we did not stay. We have the receipt shows the refund going to put back in our card. I complained on March 6th before, but disappeared.

Daughter booked flight last Aug for 2 adults, 1 child from Pittsburgh to MCO for Dec 7-17th. Sept, 22 she went into full cardiac arrest, placed on a ventilator. We got hold of Booking, explained what happened, sent her father's POA papers, to no avail. Her flight ALSO had been changed so she was within her rights to cancel. All I got was run around. Got hold of Spirit and Allegient Airlines who were kind enough to refund her money. but apparently Booking.Com used 2 of their OWN credit cards and the full refunds went back on those and not my daughter's. Now they say they cannot find her confirmation no, which I have, and cannot get hold of a REAL person. I have been dealing with this nightmare since September, as I deal with my daughter still in the hospital on a vent after 3 more cardiac arrests. They are holding hostage of my daughter's fully refunded money from the airlines. That is almost $900 of my daughter's money, which she also has 2 children to support. This if beyond frustrating and I feel like this company has stolen her money. I want her money refunded to her. I have all the paper work and letter also from Spirit showing their refund.

Hi, I would like to lodge a complaint for unfair price difference being charged by booking.com partners for flight booking- Gotogate. Flexible ticket is supposed to be only price difference on the change date. I have checked the price on Cathay website, gotogate website and booking.com website and tickets for 20th March 2022 are around the price I paid for original ticket for 13th March. I am attaching proof of screen shots taken now and I am very disappointed at $413 which is being unfairly charged to me. This is a very bad experience with Booking.com flights booking and I would like this to be investigated. I Look forward to hearing back from you at the earliest possible.

Customer reference 40-[protected] - Rebooking

I can provide screenshots of the actual price showing online at the time when I'm being asked extra $300.

King Regards

Madhu Aneja

We booked our holiday accommodation through booking.com.

We have been struggling to get hold of the Lodge so we tried contact Booking.com. The number they have does not exist. How do we sort this out if we can't speak to anyone at Booking.Com ...You are the ones that have the accommodation listed on you site so you assume that all is legit and that you should vet the companies before adding them to your site. Very pathetic customer service.

We have booked our holiday from the 17th March-21st March 2023. I have tried contacting the lodge so I could get some information before the holiday. I have called, emailed, sms'd and I have received NO REPLY from the Lodge. The service is pathetic. Feels like this place doesn't even exist.

If this turns out to be a scam, I will pursue legal action against booking.com.

Kind Regards

Charmaine Buitendach - [protected]/ [protected]@gmail.com

I am a neighbor in the same neighborhood as this vacation home. The home is listed on the site as 'Forever I Love Atlanta' and is located at 1032 Smith Street. For the length of time that the home has been for rent, it has been rented out nearly every weekend for parties. There are not limits on the number of guests, so the parties can be over 100 people, resulting in large crowds in the yard and on the street until very late at night.

The noise, parking, and drinking all all nuisances in this neighborhood. The property is not in a location conducive to big parties. Our homes are very close together, we have limited parking and narrow streets. There are several young families and elderly living nearby.