Booking.com
reviews and complaints

Dear Sir/Madame,

I am a partner (host) from Booking.com,  id property no 8887960 Apartament M3 Gorjului in Bucharest, Romania from august 2022.

I got regular payments as contract says till January this year when they stopped paying me. Meanwhile I've continued to hot tourists, hoping to be paid as normal.

My complaint: I  havent been paid for December 2022 - payment due 01.01.2023 and January 2023- payment due 01.02.2023. Currently I snoozed my property to not work for nothing.

My several calls and messages to payment control department got no answers except automatic replies saying they investigate and revert. Never happened so far to receive an explanation  for why not really paying.

Please, can you bring me closer to be refund as is normal to happen?

Thank you very much, your help will be highly appreciated.

Irina Cioaca

Confirmation number: [protected]

Pin code 6071

We booked as per the confirmation number.

We intended visiting Magaliespark on the 14th Oct, but then got confused because that park is at the large area called Haarties.

So, when continuing with the booking, we accepted the venue Haarties, believing it to be Magaliespark.

Because it was the wrong venue, we did not stay there, and then booked another venue with you at Dullstroom.

Partly my fault, but as a pensioner, please give us some credit towards our next booking.

Alex

On feb 4th 2023 I was looking for Hotels in Burges and Prague. I booked one called Hotel Stary Pivavar but somehow the dates were changed and asked for a refund 261.60 euros. Booking will do the refund. Booking Number [protected]

I booked 2 hotels

a) CanalView Hotel ter Reien but with the right to cancell before May 17th 2023 11.59 p.m.for the amount of 286.40 euros. Confirmation Code: [protected] Pin Code: Confidential

b) Masarykova Kolej with the right to cancell 1 day before the arrival date. the amount is 336.48 euros. Confirmation number [protected] Pin Code: Confidential

The first 6 digits of my credit card are 4815 16 last four digits are 6110

Hi

I have been trying to change my booking.com flexible ticket for days. Very frustrating talking to customer service in India regarding my issue. Yesterday I tried to change my flight from Feb 15 to September 17 due to a medical issue. I was told the fee for the change was $80 despite the ticket price was just $7.00 per ticket more than the original booking price. After trying relentlessly to get an explanation as to why , I finally decided to pay the $80 but for some reason my credit card payment was declined. The agent told me to try today and he would put a message regarding the $80 fee. But today they are telling me the fee is $140 despite the ticket price is the same as yesterday..can someone please email me or provide a North American contact number asap

Wayne power

Booking # THQQKS

flights for Venice as a surprise for me bought flexi ticket as needed to arrange annual leave. flights booked 09.02.23 to 13.02.23

Paid £152.99 flights

£35.50 baggage

£21.41 for flexi ticket

total £209.91

Called to change the flight first I called Ryanair as I was not aware it was done via booking.com only to see there was no flexi ticket booked and cost of flight on app showed only £152.99

Found the email from booking.com and called to change flight with a variation of dates all same duration, destination and airports in line with there terms and conditions.

Friday 27th Jan - I was told they couldn't change to any of the dates and as Ryanair would not allow it, because they did not book at flexi ticket as paid for. Offered me a refund but only for my flight of £152.99 not the rest.

I said because they have not done their job I should get a full refund. awaitied a call from manager still nothing.

Called again Monday 30th of jan - no sorry you cant have a refund no there is no manager here to talk to call back. Insisted on refund to be told no, call the airline make the changes an pay the £180 quoted by ryanair and we will refund the differance but could offer me no assurance this was going to happen. I paid for a flexi ticket and no where on their terms and conditions does it day thay. Just that you have to pay the difference in cost for flight!

Called again Tuesday 31st Jan as we decided this was a scam and wanted out money back agreed to credit me £152.99 but not the rest as they could not change my flight on the so call flexi ticket. accepted credit and awatiting confirmation.

I now have got all the terms and conditions and I want a refund for my total amount as this was their error not ours

Worst Customer Service ever!

March 2022 I booked a flight for a work trip that ended up needing to be canceled due to a family medical emergency. I had flight insurance, so I tried to file a claim to get a refund but heard nothing for months. I finally went to the airline's website and processed a claim and within 24 hours was notified I received a refund and as of January 6th 2023 Booking.com had the refund. I didn't see the money back in my bank account by the 19th and called to find out where it was. Booking.com hadn't even attempted to give me my money back. The rep said he was escalating things to the customer service department and I should have my money in 2-3 business days. By January 25th the money still wasn't in my bank account. I called back and was told nothing had been escalated and they were doing it now and I'd receive my money today. Still don't have my money today, January 31st, and I called back to be told they were still working on it. When I asked to speak with a supervisor because now, I've heard the same exact thing from 3 people and still don't have the money I was hung up on. I called back and was promptly hung up on again the moment I asked to speak with a supervisor. I was told they have no supervisors which isn't true and hung up on twice just trying to get my money back! Don't book with this company, go through the airline or hotel websites directly.

We booked return flight through Booking.com, the outgoing flight was cancelled due to Flybe going into administration. After calling several times to request a refund I was issued with an email stating I had to get in touch with the airline directly. I have been unable to contact the airline. I asked for booking.com to state that they were unable to assist me further with the refund in writing . I was given an email address to make this request that returned as not working. The phone call was placed at 4.40 on 30 January 2023.

I booked two rooms for 1 night through cheapoair.com which links to booking.com on Aug 20, 2022. I received two reservation numbers: [protected] and [protected]. I called and pointed the error but the person answered was that the hotel won't charge till you show up and you can tell the hotel you only need rooms for one night. However, my credit card statement showed the hotel charged me twice right away. I called and sent numerous emails to explain that was the website error but the customer service keep saying he or she will contact with the hotel and let me know if the hotel can give me refund. The hotel said they received orders from booking.com so only booking.com can solve the problem. However, the customer service in booking.com keep insist that once I received reservation, I cannot cancel and get refund. I want to know before I receive the reservation, how can I know booking.com double charge me? Once I receive the reservation, it is not refundable even I canceled. Dear booking.com, are you playing games to over charge your customers? Do you have any logical thinking? Shame on you, booking.com!

Nov. 2022 I booked a flight through booking.com. Dec 3, 2022 I cancelled the reservation and was assured I would get my refund in 1-2 weeks It's been over 7 weeks.

I have called booking and singapore airlines several times. Last friday, I had both on the phone together. Singapore Air told booking rep Anu that they have issued my refund so booking should refund my money.

Please refund my money or I will be forced to take further action; do a charge back, file a section 75 and file a complaint with the US Dept of transportation.

Regards

On the 7th of October 2022, just after 5pm, i made a booking via your platform to Hotel Sky Sandton for 2 people checking on the same night (7-9 October) and allowed payment to go through there and then. 

My card was debited and received the message from my bank for the reserved purchase. My card was debited with ZAR1990.17. The money was meant to have been paid to Sky Hotel when i made the booking, but the hotel said on their side it did not show that the money was paid thus they charged me for the 2 nights, and we paid each night separately. 

On November 15, i made another booking to La Casa De Lior- Modern & Fully furnished Apartment and again the same thing happened. The transaction of this booking of Zar 787.64 was debited twice, totaling to Zar 1,575.28. Again, this booking was not confirmed and received an email of refund, to this day I am still waiting for that refund.

I have made a few follow ups but bookings.com was reaching out to the hotel and they collaborated my story. Booking.com has asked me to provide bank statement of the transactions and my booking card details and i have sent all evidence of these transactions, to this day i have not received my refund.

We are in now the year 2023 and i have not received my refund from booking.com which totals to ZAR3, 565.45.

I got a flight to a city, everything seemed fine til I noticed it was incorrect in my email. I thought It must of been my mistake, that I selected an airport with a similar name to the city I was supposed to go to. After PAYING to get it changed through their 'customer service' I was just sent the SAME EXACT TIME AND PLACE as before TWICE! I do NOT believe it was my mistake on selecting the airport now, due to them seemingly sending me to the same one I DIDNT want to go to. I had to send an email a third time and I finally I thought things were fixed, but then I saw they changed the return flight time to 7am instead of 7pm, called to say hey I didn't set this time and the employee told me I did confirm this time and I had to pay to change it. HOW could I have confirmed a flight time through sending an email complaint just asking to get my airports fixed? I Did not get ANY followup email. Only the ticket changing my airports. This is such a scam.

Hello

Booking.com tells me suddenly that I can't use my credit card. So now it's impossible to make a reservation. The last booking and payment I made was with City Center Hostel in Cisinau (Moldavia) a few days ago and it worked perfectly. After that I had to check in a 200 Euro Hotel because the reservation on Booking.com didn't get through. Please, solve the problem (I have no other credit card and it makes my trip impossible). The origin of the problem might be Coins apartment in Cernivtsi which didn't accept card payment. They wanted cash which I didn't have. They might have reported my card to your site just to make it difficult for me (?) anyway the card works well everywhere else and did worked in Cisinau just before I got your message. Please, I rely on you. Frederic Nebut mastercard [protected] valid 12/24 (the card is issued in Sweden and i am in Ukraine)

Today I booked a hotel through BOOKING.com/CE Amsterdam
Trying to cancel date same as booking date [protected]
Their Confirmation Number [protected] and PIN : 123058
I tried to cancel this reservation today and even called the hotel directly. At Booking they said that they went through a partner and no one has the partner's phone number and none can cancel…please help
Check it date was to be: 2-18- to 2-20, 2023
My Name: Michael Adams
[protected]@me.com

I used you site to book a hotel for me 1/16/23-1/17/23 @all suite hotels on miami beach..you gave me a $87.44 price for room..when i hit send to book, it came back room not available anymore...You deducted the money out of my account without getting me the room.. You left my account with no cash..Im on a budget and now its says 7-12 business days to get back THE money you STOLE from my account..

I went to Allsuites direct website and the room you said was not available IT WAS AVAILABLE FOR SAME PRICE ON THERE WEB SITE... \

YOU TOOK MY FUNDS AND NOW AND WILL NOT RETURN FOR 7-12 DAYS...I NEED FUNDS TODAY...

I WILL AVAOID USING YOUR SERVICE ANYMORE...WHY WERE MY FUNDS TAKEN OUT OF MY ACCOUNT IF ROOM WAS NOT BOOKED..THIS IS AND SHOULD BE ILLEGAL...

Why did you take money out and not get me my room? You left me in a bad way..Your customer service is terrible.

I made a booking via booking.com that they also used via Expedia even though I tried to book directly on the website on Taj Hotel Cape Town it redirected me to booking.com website. I wanted to make a date change by one day as I had a flight delay, I called the hotel and I called Expedia and they were both happy to make the change but needed confirmation from booking.com to make the change as I booked it directly through them. The customer agent refused to do so, I told her I tried directly on the website and email confirmation I sent and my last resort was clashing which I did for almost two hours speaking to all three parties involved. Both the hotel and Expedia were happy to assist and very helpful it was just booking.com that refused to make any notifications or changes I asked if I could speak to a team leader or manager and the agent refused, I asked if she could transfer me to another agent and she refused, I tried to make various solutions and she refused Any requests I tried to make even though I wasn’t irate or upset in my tone I was very calm. She was rude and sarcastic and I even recorded the call. I will never in my life use booking.com again I do not trust them and no one else should as you can see by all these reviews online. It was a simple request that the other parties agreed to, and booking.com did not want to help

I did a booking on Booking.com site for a flight. I am getting replies and communications from GO TO Gate site which I have never asked for.

They are refusing to refund my ticket although the website said refundable with fees.

I have always booked on Booking .com since years for any family flights or hotels reservations.

Customer reference 40-[protected]

The property was OK, not as clean as w expected but the problem was that common areas were in full construction mode with noise, smell and dirt. My complaint for a refund or consideration for loss of enjoyment went nowhere, they just said that the property does not offer a discount - I do not think this is fair representation of our interest for the service fee they receive,

Also: the lengthy and well documented review with numerous pictures was not replied to and was edited down to mostly nothing and from five or six pictures they left on the review just one.

Who gave them the right to edit reviews they do not like?!?!

I called booking.com to see if I could get a senior discount on my reservation. What I got was hacked. My reservation was cancelled and they wanted me to go buy a card and send them 440.00. I have tried to contact Booking.com and get my reservation reinstated. I havent been able to get someone to help me with that. My dates are for Laquinta Inn by wyndom Melbourne, Florida. March 14th to march 21.

Booked an apartment for a long weekend in September 2022. on arrival we were unable to enter the apartment. the pin number wouldn't work. we went to a restaurant to eat and drink still trying to contact the owner. the owner did not respond. in the end our phones died and we had to sleep in the car overnight. the next day we were able to re charge our phones on a local cafe and booking.com found us alternative accommodation. we are very upset at having to sleep in the car - we are both in our 60's with dodgy knees. the apartment was double booked and this in not acceptable

Mali Mali - false advertising // very disappointed
Stayed at Mali Mali from the 4th Jan - 7th Jan
They state game viewing available, yet the only vehicle available is broken and needs repairs. There is nothing to do at Mali Mali other than sit by a dirty pool.

Rooms: Mattress is a thin foam on a cement base VERY VERY UNCOMFORTABLE.
Pictures on the website is clearly false/old.. ARC OLD! The paint has faded and looks old.
So many Stairs, not suitable for old people or people with Back/knee problems
NOT A LODGE, More like a B&B advertising false, none of below available directly from the lodge, have to drive far distances to get any of the below services.

Rooms really of poor standard, broken table/dressers. Decking outside the room broken/lose, lose stones, I personally fell and injured myself, I have photos, and videos
Limited packing space, not worthy of R2000 per night stay, I wouldnt even give Mali Mali a 1 Star. Breakfast portions are very small, cannot even offer a filter coffee ONLY a packet of coffee milk/sugar/coffee this coffee is full of preservatives. What about the people who do not take sugar or milk?

Stayed 3 Nights ONLY.. instead of the 7 night stay!
Malaria Area, yet they have a pond & 3x non-working water fountains full of stagnant water that is a maleria mosquito breeding ground!
The Activities are as follows: (NOT AVAILABLE DIRECTLY FROM "LODGE"
Bush Walk (Ndlovumzi Nature Reserve)
Game Drive (Ndlovumzi Nature Reserve)
Big 5 Game Drive
Moholoholo Wildlife Rehabilitation Centre
Blyde Canyon Boat Safari
Wildlife Quad Bike Ride (approximately 80min)
Wildlife Quad Bike Ride Passenger
Graskop Gorge Package 1
Graskop Gorge Package 2
Graskop Gorge Big Swing Add On
Elephant Interaction
Kruger Park Day Drive (1 to 7 People)
Flying Safari 10min
Flying Safari 20min
Flying Safari 30min
Flying Safari 60min
Flying Safari Blyde Canyon 60min
Flying Safari Hoedspruit, Blyde, Graskop & Back
Helicopter Ride (1 to 4 people)
Hot Air Balloon Ride
Spa Treatments For The Ladies:
Swedish Massage 60 min
Deep Tissue Massage 60min
Aromatherapy Massage 60min
Destress Back, Neck & Shoulder Massage
Hot Stone Massage
Couples Massage
Face Treatment 45min
African Head Massage 30min
Hand & Foot Massage 30min

The only good thing about the stay was the couple/Hosts whom had only been at the lodge in a working capacity for less than a week, they went out of their way to make our stay as pleasant as they could. "lodge" didnt even have tupperware for a picnic breakfast takeaway! Thank You Chantelle & Sinjin for your hospitality!

Please also note that I have been charged R210 for dinner, Desert was supposed to be included yet we didnt even receive a desert on either 2 occasions of making use of your restaurant!