Booking.com

Booked The Ashfield Hotel Huddesfield via Booking.com For night on May27th for my son as I was having an operation at a hospital close by.

Paid in full at time of booking. Booking reference AED904C £75.00

I was constantly contacted during the week before with reference to sending Photo ID of my son, stating it was needed for entry. This was unusual as something like this has never occured before!

My Son eventually contacted them about this, he was told that the ID was needed.ALSO a 'refundable' deposit of £50 would have to be paid! What for? payment was made in full!.

We found out later that this is a stunt pulled by the hotel/booking.com as we heard from a number of people this has happened to when booking via Booking.com. My son requested a refund.

We did not need the booking in the end as I was let out of the hospital the same day, but we did not know this until late on the 27th.

We contacted Booking.com about this but the way the website is constructed it refers you to the Hotel, so a 'circle of death' is soon happening, getting nowhere.

15Although we fulfilled all conditions (airport of Trieste is in the list of participating airports, we spent enough money on the accommodation...), the offer was only possible from the airport of Portorosz (Slovenia!), which we could not reach by plane!
This became only visible AFTER booking the accommodation!
This kind of promotion (is it?) is extremely misleading and completely unfair.
Contacting booking.com directly was impossible!
booking made 31/05/2023 around 9 AM
arrival from Frankfurt at the airport of Trieste on 9/6/23 14h05
MH

1. Wrong address given.

2. Studio was not clean. Waited until 4.15 3. was not as described on booking. Com

4. Was nit a few steps as told. Was actually two lots of steep narrow stairs.

5. Was no washing machine in the unit.

6. Was mo dryer in the unit.

7. Was no diningvtable

8. Was no kitchen area. Was a hob fitted into a unit facing settee

9. Was only one chair not two

10. Bed wad pushed uP against the wall

I have used Booking.com numerous times for several years-booking hotels no problems. When I use the app on my phone, the dates that I select to book for default back to the current date. This has happened 2X. I am trying to book two months ahead and then it defaults back to the instant date-thus I am not at the hotel and I get charged a no show. I literally cannot make this up. I tried it yesterday just to see if it would happen again and prior to booking it-it was in fact the wrong date. I don't consider myself a Karen or an idiot but this is crazy. They can legally charge me a no show night! The first time I did this-the hotel did reverse the charges and I then booked directly with them for the correct dates. Now this happened again and even though I called the hotel and contacted booking.com within minutes-I am got getting a refund. This is so petty I can't believe it. I did stay at the hotel on the correct dates and paid my fair share but looked at my bill and saw that one night no show charge from 2 months ago. Literally a terrible app. Be careful.

Hi I have sent a screenshot a few times to B.com explaining that I didn’t trust Booking.com as I had been going around in circles, they wouldn’t believe the Telford Whitehouse studios were shut& not accepting booking, BUT was advised to go there on the booked day hoping it maybe open? (bearing in mind my daughter driving 40 miles to pick me up &drive over an hour in the hope this place was open!) all before 12 noon!& if not go to Telford Mercure Hotel which they gave me the booking information for, such a waste of time, wel we’re in Telford as traders at a large event & all this running around (I have disabilities) plus Incapabilities in sorting the matter out itit Forced me to take£40 insurance as I can’t afford to lose £400! On the hotel roomThey really have no idea what they are doing & each person at B. C I spoke to did not know anything about the said closed hotel, even though we booked it through them! It took me over 3 weeks to try & sort it out & it was only a couple of days before check in that they confirmed it was closed!

We booked flights from Hermosillo Mexico to Johannesburg S.A. in March. After a few changes to our flights, we were informed that the first part of the trip was cancelled from Hermosillo to Mexico City where we were to connect to the next flight. No alternative flight was provided, so we cancelled the flights. Booking.com says they will refund in one to three weeks.

Our flight was for May 29. We cancelled April 18. We have been in contact with booking.com three times with just the same replies. But no refund. It seems and feels like a theft.

On 19th May 2023, my husband and I checked into a hotel in Uganda, entebbe after booking on booking.com

Check out was next day 20th may 2023. We paid using our debit card.

On 24th may 2023, we received a message notifying us of a withdrawal transaction that took place on our card at 19:08 in the same town where the hotel we spent a night is. This is very frustrating.

After receiving a booking.com message that my credit card was marked invalid and the reservation was canceled from Vacasa the property manager, I called booking.com and was on hold for 30 mins before I had to go and take another phone call. Then I took the other phone call and called back and the same person that answered the first time answered the second time and he hung up after I stated my name.

Then I call a third time and spoke to a different person who had me on hold and was able to answer whether my reservation was cancelled or not, He told me to look for an email in a few hours after he figures it out. I was very friendly and polite over the phone through this long, frustrating process. yet to have phone representatives who don't get back to you on the phone and actually hang up on you is absolutely horrible customer service.

Then to have my payment in limbo not knowing where I will stay next week and unable to charge my card again for a different reservation until this one is figured out has caused so much undue stress, wasted time on my family's part, I can only hope for a sincere apology and some time of compensation for such a terrible experience.

I listed a property yesterday but was unable to totally complete my listing. My property is now online with missing/incorrect information. I have sent over 1/2 dozen e mails asking them to delete my posting and call me. I was unable to sinc my calendars with my other sites. Their website is not user friendly. I just want to cancel before my place double books

I booked a vacation to this hotel in January 2923. The payment was supposed to be processed on May 16-17. I had to notify my bank to increase the limit on my card which I did. The payment was submitted at midnight causing it to be denied by my bank. Booking.com then canceled my reservation at the hotel causing me to rebook through the hotel at a much higher price. It’s costing me an extra$800 because of this. I will never use or recommend your company again.

I am trying to cancel a booking. I do not have the PIN, so no one will talk to me. This is ridiculous. The Hotel has closed down and I am told by the owner that Booking. com will still take payment. I understand the desire to minimise costs, but at the expense of customer service for odd things like this - simply not good enough. Please call me on +_44 [protected]

When booking the room I choose n the drop down menu the arrival time as between 2-3 pm because my bus ticket would land me at property aproximately that time
However I was offered a ride which would made my arrival time closer to 6 pm
I sent a message at 945 am to the property via the booking website
I also sent a special request for an early breakfast
Which was confirmed via booking.com
When I arrived at the hotel the owner laura was very argumentative hostile and rude
She told me my request was to arrive between 2-3 and the she would absolutely not do breakfast before 7 am
I showed her my sent via booking.com message about arrivining later she told me she did not receive it and flat out refused to be hospitable or decent
She was yelling at me the whole time and told me "I was a tourist" "it was her country" "I needed to learn respect and to be humble"
I was in shock at her prejudice obvious racism and her hostility
As a full time traveller I have never experienced such hostility
She refused to allow me to stay
It is necessary that I write a review about this property so other caucasian traveller's avoid this property!
I had to get another cab and find another room after 6 hours of traveling costing me additional unbudget for money
This womon should not be allowed to offer rooms or at least say it is not for gringos
I choose her property because of all the good reviews and especially for the breakfast as my flight offers no food
Quite a shocking experience
This womon should not be allowed to throw her hatred for white people around nor power trip when someone is vulnerable travelling with luggage
I have never been yelled at being scolded that I needed to be humble or respectful as a practicing buddhist this is the morals I practice and live by
Kind regards
Wendyann harmer

We drove into the property and were not comfortable, still had the same sense while checking in. I asked to see the room first as the first impressions were not great, the lady replied you have already paid for the room. We completed paperwork went upstairs got out of the lift which was grubby the place looked like a homeless shelter. We opened the door did not take one step in could smell the room see the shabby carpet and scrorch makes on the carpet and tuend around and said we are not staying here. We did not take luggage upstairs we did not touch the room. When arriving downstairs the lasy said "you will have to contact booking.com". We were distressed left the premises and wen and go the last room at the Hotel Nelson costing another $210. To say we were not happy the standard in the two rooms for nearly the same price was incredible. We use your service often and have never had and issue prior to this issue. We would welcome a refund and would be happy to promote good customer services from your organisation. I look forward to your reply.

Booking reference [protected] I am discusted at your response which is an insult. I expect more fron your company and yet again am let down. I rang on the 11.5.23 at approx 5pn and was told the £6.00 insult was just an offer to say sorry but after waiting over 12 minuites was told a different story it was my refund which im fuming at. We did not stay at tve dirty, smelly proterty, advertised by you with misleading photo which shows the fribt which is an induan resturant not front of the hotel this is around the side past rubbish, broken wooden palletts, numerous other businesess and an unkept empty car park. But the resturant entrance which can access the hitel smells of sewage, has dirty broken furniture throughout walk to hotel, brokem flooring and wall tiles. And dirty half painted walls. Our hotel room had dirty bedding, windows, curtains, chipped walls, dirty cups and rea tray, smelly, our neighbouring room had constant agressive male voices shouting. We left quickly as two women we felt scared and unsafe. I am giving you 5 working days from today to pay me the whole refund or we will take legal action to obtain this which we will also look to recover all reasonable costs. Therefore im sure you will want yo resolve this. As stated after 5 days I will write to acknowledge legal action will be started.

S Hull

May 10, 2023
Condo and bookings.com, 0 out of 10.
Very polite service people at bookings.com.
NO ACTION BY THEM.
Booked and paid for a condo for 10 days starting May 4 2023
I arrived to a room that was supposedly mistakenly occupied.
After waiting for hours, the unit was “ready”.
Without getting into long story, I will just say that the dirty smelly room was unsuitable for me.
No response from owner and we left after 30 minutes waiting/hoping for reply.
The owner of the condo totally misrepresented the unit.
The owner did not reply to my calls or texts.
Checked into hotel.
Hotel costing me more than condo.
Also, everyone knows how much time and effort it takes to find a unit.
I have emailed bookings.com.
I have spoken with them 3 times and had promises of callbacks.
Received no callbacks.
Received an email from bookings,com telling me to sort the problem out with owner.
100% unsatisfactory.
I should get both a refund and compensation.
The owner should be penalized.
Bookings.com has responsibility but it has done nothing.

am writing to file a formal complaint regarding the lack of response and delay in refund from Booking.com for my cancelled Air India flight from Chennai to San Francisco which was scheduled on Jan 24th. My customer id provided by booking.com - 40- [protected] The flights number: Chennai to Delhi - Flight AI440 Delhi to San francisco - Flight AI183 I have cancelled my flight in the last week of december and airlines have sent the refund to Booking.com in the second week of January 2023, but I have yet to receive the refund from Booking.com, despite following up with their customer support team multiple times for the past three months. Every time I reach out to their customer support team, I only receive an automated response, and there has been no valid explanation as to why I have not received my refund. As a valued customer, I am extremely disappointed with the level of service I have received from Booking.com. I expect to be treated with respect and professionalism, which includes promptly addressing my concerns and fulfilling my refund request in a timely manner. I request that you take appropriate action and investigate this matter thoroughly. I would appreciate it if you could inform me of any steps taken to address this issue and ensure that Booking.com fulfils its obligations to refund me the amount due. Thank you for your attention to this matter. Sincerely, Pavithra Ramachandran

My mother travelled to New Zealand in March. She cancelled one hotel booking that was through Booking.com. The host said, " tell them I did wrong cancellation for the property at East Hamilton Homestay, New Zealand on 16/3/23, and request a refund. They will then be in touch with me to confirm, The hotel host agreed to request free cancellation.

Address: 8 Kingsford Mews, East Hamilton Homestay, New Zealand

Confirmation no: 3182.005.300

Pin no: 6720

Paid $ 85 23/2/23

Booking.com Sydney Australia

Phone: [protected]

Email: [protected]@booking.com

My mother has sent numerous emails to Booking.com over the last few weeks. She's also called an international number; all they do when she messages or phones is ask for a Confirmation number & Pin number over and over again.

My mother has a mental health and neurological disorder that triggers episodes brought on by stress, the way they've treated me is not acceptable, still no action or response. So I appreciate you offering to try and get someone who will listen, get this issue resolved, my money refunded.

I purchased foreign holiday accommodation which included ‘free transfer’. I contacted Booking.com before I departed asking about this free transfer as there was nothing mentioned on the details they supplied, but had no reply. I arrived at the departure terminal feeling rather bewildered, as I didn’t know what I was supposed to be doing. After seeing nothing that indicated any sort of arranged transfer, I contacted the property and they told me this is an arrangement that booking.com offered and not them. I made my own arrangements to get to the accommodation. Once there, I contacted booking.com through their app messaging service and provided them with a screenshot showing the offer I purchased. They apologised and told me to forward them the receipt for my travel; however, I was in stressful situation being a lone traveller in a foreign country and I didn’t think of getting a receipt for the fare of 74€. I told then this at the time and they replied saying they needed a receipt. I responded with the same answer and also asked about my return transfer, of which they said I had to make my own arrangements, forward them the receipt and would get refunded. I replied back asking why I had to arrange and pay, but they didn’t reply to that question. Now in total disbelief that they expected me to arrange and pay for, what they were supposed to be offering for free. To be honest, my trust in them had now completely evaporated and I couldn’t afford to take risk and pay 74€ for a return transfer and felt I was unlikely to get it refunded even with a receipt, so caught an early bus for 7€. The holiday was marred by this event!

I do feel that even though it is worded as ‘free transfer’, there is a cost that would have been to themselves for this service from the transfer company, and they told me to arrange a taxi… which if I booked this through booking.com would be £69.84 each way, = £139.68.

I am not a after any compensation for my inconvenience, the stress caused or for marring my holiday.

April 30th l checked into the central hotel and Residence in Hanio and it was bug infested. Number two, according to booking policy you were to pay at property and management had already charged my credit card. Number three the property was not clean with bugs all on the wall in one of the bathrooms, the description of the location was in a back alley that was unsafe and dark with large rats running around. This is the first time I have had a problem with housing through Booking.com. Through this trip all other properties were fine. If a marketing person wrote the description from that hotel you might want to take that property off of your list because it is very misleading, and standards are not for people to stay in. Please do not have other travers have my experience in that property. The young man at the front desk was chasing a BIG WATER BUG IN THE LOBBY WITH A BROOM.

please take this property off your list

Thank you

Dr. Regina Bowden

Requesting PROMPT refund... It's been a week today.. Originated rental from San Diego, CA.. Very concerning and in the process of contacting my attorney, BBB and attorney general's office... Disconnected from phone lines and no call back from representative... ALL my information is on my membership... WHY

Requesting a FULL refund for this car rental.. My family was definitely put in a very dangerous situation because of the lack Of service to the vehicle rented from HERTZ fleet in San Diego, CA. Due to a faulty vehicle JEEP COMPASS not properly aligned. Front driver side tire.. Lost air, unable repair... The inside of the tire was bald and metal shavings from the faulty, failed tire. Stranded on highway late evening approximately midnight. My son, my dog and vehicle full of belongings fit over two (2) hrs. The customer servant didn’t get her name but case #023012xxxx Customer service representative did not offer I had to ask how do we get to a hotel, she very unprofessional hertz not paying for a hotel.. Not very comforting information to receive in this situation. I had to ask again what do you suggest only them she said we can send a courtesy vehicle only one.. I said there are two adults, a dog and full jeep of belongings. In addition she provided Lyft driver with in accurate location and that was the reason for lengthy wait.. We were located on Interstate I-10 E.. Mile marker #111 after Akela before Las Cruces, NM...

Thankful Lyft driver Gregory had my phone number and grateful he was excellent and stayed in contact. Called said he was on his way.. Unfortunately he called about 45 minutes later to ask where we were located because the Hertz representative sent him to some route 70 to find us. Gregory finally made it to us at approximately 1:30 am and safely transported us with our belongings to a hotel about 30 miles away. Approximately 3:00 am I received a call from hertz asking the location of the vehicle obviously they followed the incorrect directions the hertz customer service representative had given them. I would appreciated being contacted regarding this serious situation as well as a full refund and my hotel fee of $60.00.

Needed to spend $20 for an UBER ride to HERTZ location in Las Cruces, only vehicle available was a Hyundai Elantra, had to drive and 1 hr to El Paso, TX airport to get a SUV, which was our original rental agreement vehicle... customer service (Alexis) at Las Cruces location was great, understanding and assisted tremendously. In addition, the manager Hyman called the airport and let them know what I needed and they too were very helpful.. Heather was AMAZING, polite respectful and understanding. HOWEVER HERTZ was neglectful to have a vehicle in its fleet that was not properly serviced, to put my families life at risk in this vehicle. Thankful for our life, we need to be compensated and I will be contacting the above mentioned promptly. I look forward to hearing from you PROMPTLY. Respectfully