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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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4:22 pm EDT
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Booking.com Not receiving a refund for cancelled airfare

We booked flights from Hermosillo Mexico to Johannesburg S.A. in March. After a few changes to our flights, we were informed that the first part of the trip was cancelled from Hermosillo to Mexico City where we were to connect to the next flight. No alternative flight was provided, so we cancelled the flights. Booking.com says they will refund in one to three weeks.

Our flight was for May 29. We cancelled April 18. We have been in contact with booking.com three times with just the same replies. But no refund. It seems and feels like a theft.

Desired outcome: Desired out come is a full refund and apology.

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12:59 pm EDT
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Booking.com Debit card fraud

On 19th May 2023, my husband and I checked into a hotel in Uganda, entebbe after booking on booking.com

Check out was next day 20th may 2023. We paid using our debit card.

On 24th may 2023, we received a message notifying us of a withdrawal transaction that took place on our card at 19:08 in the same town where the hotel we spent a night is. This is very frustrating.

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11:34 am EDT
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Booking.com Hotel reservation

After receiving a booking.com message that my credit card was marked invalid and the reservation was canceled from Vacasa the property manager, I called booking.com and was on hold for 30 mins before I had to go and take another phone call. Then I took the other phone call and called back and the same person that answered the first time answered the second time and he hung up after I stated my name.

Then I call a third time and spoke to a different person who had me on hold and was able to answer whether my reservation was cancelled or not, He told me to look for an email in a few hours after he figures it out. I was very friendly and polite over the phone through this long, frustrating process. yet to have phone representatives who don't get back to you on the phone and actually hang up on you is absolutely horrible customer service.

Then to have my payment in limbo not knowing where I will stay next week and unable to charge my card again for a different reservation until this one is figured out has caused so much undue stress, wasted time on my family's part, I can only hope for a sincere apology and some time of compensation for such a terrible experience.

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7:44 pm EDT
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Booking.com Host property listing

I listed a property yesterday but was unable to totally complete my listing. My property is now online with missing/incorrect information. I have sent over 1/2 dozen e mails asking them to delete my posting and call me. I was unable to sinc my calendars with my other sites. Their website is not user friendly. I just want to cancel before my place double books

Desired outcome: I would like my listing cancelled ASAP

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2:53 pm EDT
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Booking.com Cabana shores hotel booking

I booked a vacation to this hotel in January 2923. The payment was supposed to be processed on May 16-17. I had to notify my bank to increase the limit on my card which I did. The payment was submitted at midnight causing it to be denied by my bank. Booking.com then canceled my reservation at the hotel causing me to rebook through the hotel at a much higher price. It’s costing me an extra$800 because of this. I will never use or recommend your company again.

Desired outcome: Refund or rebooking

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8:47 am EDT

Booking.com Ability to speak to someone

I am trying to cancel a booking. I do not have the PIN, so no one will talk to me. This is ridiculous. The Hotel has closed down and I am told by the owner that Booking. com will still take payment. I understand the desire to minimise costs, but at the expense of customer service for odd things like this - simply not good enough. Please call me on +_44 [protected]

Desired outcome: Actually able to talk to a human being in real time.

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3:12 pm EDT

Booking.com Was refused my booked room was refused confirmed by bookein

When booking the room I choose n the drop down menu the arrival time as between 2-3 pm because my bus ticket would land me at property aproximately that time
However I was offered a ride which would made my arrival time closer to 6 pm
I sent a message at 945 am to the property via the booking website
I also sent a special request for an early breakfast
Which was confirmed via booking.com
When I arrived at the hotel the owner laura was very argumentative hostile and rude
She told me my request was to arrive between 2-3 and the she would absolutely not do breakfast before 7 am
I showed her my sent via booking.com message about arrivining later she told me she did not receive it and flat out refused to be hospitable or decent
She was yelling at me the whole time and told me "I was a tourist" "it was her country" "I needed to learn respect and to be humble"
I was in shock at her prejudice obvious racism and her hostility
As a full time traveller I have never experienced such hostility
She refused to allow me to stay
It is necessary that I write a review about this property so other caucasian traveller's avoid this property!
I had to get another cab and find another room after 6 hours of traveling costing me additional unbudget for money
This womon should not be allowed to offer rooms or at least say it is not for gringos
I choose her property because of all the good reviews and especially for the breakfast as my flight offers no food
Quite a shocking experience
This womon should not be allowed to throw her hatred for white people around nor power trip when someone is vulnerable travelling with luggage
I have never been yelled at being scolded that I needed to be humble or respectful as a practicing buddhist this is the morals I practice and live by
Kind regards
Wendyann harmer

Desired outcome: refunded the extra taxi fares as well as the difference in hotel room prices property state no gringos and no breakfast flexablity

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Update by Wendyann harmer
May 14, 2023 3:16 pm EDT

I hope I am one of the few resolved conflicts

Your business covers a large geographical area

among traveller's and travel writers continued un resoved problems will lead to less and less usage

Bigger is not always better

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2:13 am EDT
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Booking.com Good afternoon. I wish to complain about booking [protected] at the Mantra Resort Nelson Bay.

We drove into the property and were not comfortable, still had the same sense while checking in. I asked to see the room first as the first impressions were not great, the lady replied you have already paid for the room. We completed paperwork went upstairs got out of the lift which was grubby the place looked like a homeless shelter. We opened the door did not take one step in could smell the room see the shabby carpet and scrorch makes on the carpet and tuend around and said we are not staying here. We did not take luggage upstairs we did not touch the room. When arriving downstairs the lasy said "you will have to contact booking.com". We were distressed left the premises and wen and go the last room at the Hotel Nelson costing another $210. To say we were not happy the standard in the two rooms for nearly the same price was incredible. We use your service often and have never had and issue prior to this issue. We would welcome a refund and would be happy to promote good customer services from your organisation. I look forward to your reply.

Desired outcome: I really would like a refund

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4:26 pm EDT
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Booking.com Hotel booking awaiting refund

Booking reference [protected] I am discusted at your response which is an insult. I expect more fron your company and yet again am let down. I rang on the 11.5.23 at approx 5pn and was told the £6.00 insult was just an offer to say sorry but after waiting over 12 minuites was told a different story it was my refund which im fuming at. We did not stay at tve dirty, smelly proterty, advertised by you with misleading photo which shows the fribt which is an induan resturant not front of the hotel this is around the side past rubbish, broken wooden palletts, numerous other businesess and an unkept empty car park. But the resturant entrance which can access the hitel smells of sewage, has dirty broken furniture throughout walk to hotel, brokem flooring and wall tiles. And dirty half painted walls. Our hotel room had dirty bedding, windows, curtains, chipped walls, dirty cups and rea tray, smelly, our neighbouring room had constant agressive male voices shouting. We left quickly as two women we felt scared and unsafe. I am giving you 5 working days from today to pay me the whole refund or we will take legal action to obtain this which we will also look to recover all reasonable costs. Therefore im sure you will want yo resolve this. As stated after 5 days I will write to acknowledge legal action will be started.

S Hull

Desired outcome: whole amount refunded on stay

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3:51 am EDT
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Booking.com Unsuitable accommodations

May 10, 2023
Condo and bookings.com, 0 out of 10.
Very polite service people at bookings.com.
NO ACTION BY THEM.
Booked and paid for a condo for 10 days starting May 4 2023
I arrived to a room that was supposedly mistakenly occupied.
After waiting for hours, the unit was “ready”.
Without getting into long story, I will just say that the dirty smelly room was unsuitable for me.
No response from owner and we left after 30 minutes waiting/hoping for reply.
The owner of the condo totally misrepresented the unit.
The owner did not reply to my calls or texts.
Checked into hotel.
Hotel costing me more than condo.
Also, everyone knows how much time and effort it takes to find a unit.
I have emailed bookings.com.
I have spoken with them 3 times and had promises of callbacks.
Received no callbacks.
Received an email from bookings,com telling me to sort the problem out with owner.
100% unsatisfactory.
I should get both a refund and compensation.
The owner should be penalized.
Bookings.com has responsibility but it has done nothing.

Desired outcome: Would like Refund and compensation. Owner to be penalized. A “no show” means 100% loss of payment.A “no room” should mean 100% payment by owner.Should be enough penalty for non performance.

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4:47 pm EDT

Booking.com Flight cancellation refund

am writing to file a formal complaint regarding the lack of response and delay in refund from Booking.com for my cancelled Air India flight from Chennai to San Francisco which was scheduled on Jan 24th. My customer id provided by booking.com - 40- [protected] The flights number: Chennai to Delhi - Flight AI440 Delhi to San francisco - Flight AI183 I have cancelled my flight in the last week of december and airlines have sent the refund to Booking.com in the second week of January 2023, but I have yet to receive the refund from Booking.com, despite following up with their customer support team multiple times for the past three months. Every time I reach out to their customer support team, I only receive an automated response, and there has been no valid explanation as to why I have not received my refund. As a valued customer, I am extremely disappointed with the level of service I have received from Booking.com. I expect to be treated with respect and professionalism, which includes promptly addressing my concerns and fulfilling my refund request in a timely manner. I request that you take appropriate action and investigate this matter thoroughly. I would appreciate it if you could inform me of any steps taken to address this issue and ensure that Booking.com fulfils its obligations to refund me the amount due. Thank you for your attention to this matter. Sincerely, Pavithra Ramachandran

Desired outcome: My refund amount

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7:37 am EDT
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Booking.com Hotel cancellation

My mother travelled to New Zealand in March. She cancelled one hotel booking that was through Booking.com. The host said, " tell them I did wrong cancellation for the property at East Hamilton Homestay, New Zealand on 16/3/23, and request a refund. They will then be in touch with me to confirm, The hotel host agreed to request free cancellation.

Address: 8 Kingsford Mews, East Hamilton Homestay, New Zealand

Confirmation no: 3182.005.300

Pin no: 6720

Paid $ 85 23/2/23

Booking.com Sydney Australia

Phone: [protected]

Email: [protected]@booking.com

My mother has sent numerous emails to Booking.com over the last few weeks. She's also called an international number; all they do when she messages or phones is ask for a Confirmation number & Pin number over and over again.

My mother has a mental health and neurological disorder that triggers episodes brought on by stress, the way they've treated me is not acceptable, still no action or response. So I appreciate you offering to try and get someone who will listen, get this issue resolved, my money refunded.

Desired outcome: Please attend to this refund as soon as possible, and an apology for the time taken and stress involved.

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12:52 pm EDT

Booking.com Free transfer

I purchased foreign holiday accommodation which included ‘free transfer’. I contacted Booking.com before I departed asking about this free transfer as there was nothing mentioned on the details they supplied, but had no reply. I arrived at the departure terminal feeling rather bewildered, as I didn’t know what I was supposed to be doing. After seeing nothing that indicated any sort of arranged transfer, I contacted the property and they told me this is an arrangement that booking.com offered and not them. I made my own arrangements to get to the accommodation. Once there, I contacted booking.com through their app messaging service and provided them with a screenshot showing the offer I purchased. They apologised and told me to forward them the receipt for my travel; however, I was in stressful situation being a lone traveller in a foreign country and I didn’t think of getting a receipt for the fare of 74€. I told then this at the time and they replied saying they needed a receipt. I responded with the same answer and also asked about my return transfer, of which they said I had to make my own arrangements, forward them the receipt and would get refunded. I replied back asking why I had to arrange and pay, but they didn’t reply to that question. Now in total disbelief that they expected me to arrange and pay for, what they were supposed to be offering for free. To be honest, my trust in them had now completely evaporated and I couldn’t afford to take risk and pay 74€ for a return transfer and felt I was unlikely to get it refunded even with a receipt, so caught an early bus for 7€. The holiday was marred by this event!

I do feel that even though it is worded as ‘free transfer’, there is a cost that would have been to themselves for this service from the transfer company, and they told me to arrange a taxi… which if I booked this through booking.com would be £69.84 each way, = £139.68.

I am not a after any compensation for my inconvenience, the stress caused or for marring my holiday.

Desired outcome: I would like a refund of £139.68. as this is how much you would have paid to the taxi firm for my airport transfer if you had arranged it as you were meant to.

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10:48 pm EDT
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Booking.com Hotel stay in Hanio, Vietnam

April 30th l checked into the central hotel and Residence in Hanio and it was bug infested. Number two, according to booking policy you were to pay at property and management had already charged my credit card. Number three the property was not clean with bugs all on the wall in one of the bathrooms, the description of the location was in a back alley that was unsafe and dark with large rats running around. This is the first time I have had a problem with housing through Booking.com. Through this trip all other properties were fine. If a marketing person wrote the description from that hotel you might want to take that property off of your list because it is very misleading, and standards are not for people to stay in. Please do not have other travers have my experience in that property. The young man at the front desk was chasing a BIG WATER BUG IN THE LOBBY WITH A BROOM.

please take this property off your list

Thank you

Dr. Regina Bowden

Desired outcome: I would like refund of 164.63 credited back to my charge card.

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10:10 pm EDT
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Booking.com Rental car booking #B18238340

Requesting PROMPT refund... It's been a week today.. Originated rental from San Diego, CA.. Very concerning and in the process of contacting my attorney, BBB and attorney general's office... Disconnected from phone lines and no call back from representative... ALL my information is on my membership... WHY

Requesting a FULL refund for this car rental.. My family was definitely put in a very dangerous situation because of the lack Of service to the vehicle rented from HERTZ fleet in San Diego, CA. Due to a faulty vehicle JEEP COMPASS not properly aligned. Front driver side tire.. Lost air, unable repair... The inside of the tire was bald and metal shavings from the faulty, failed tire. Stranded on highway late evening approximately midnight. My son, my dog and vehicle full of belongings fit over two (2) hrs. The customer servant didn’t get her name but case #023012xxxx Customer service representative did not offer I had to ask how do we get to a hotel, she very unprofessional hertz not paying for a hotel.. Not very comforting information to receive in this situation. I had to ask again what do you suggest only them she said we can send a courtesy vehicle only one.. I said there are two adults, a dog and full jeep of belongings. In addition she provided Lyft driver with in accurate location and that was the reason for lengthy wait.. We were located on Interstate I-10 E.. Mile marker #111 after Akela before Las Cruces, NM...

Thankful Lyft driver Gregory had my phone number and grateful he was excellent and stayed in contact. Called said he was on his way.. Unfortunately he called about 45 minutes later to ask where we were located because the Hertz representative sent him to some route 70 to find us. Gregory finally made it to us at approximately 1:30 am and safely transported us with our belongings to a hotel about 30 miles away. Approximately 3:00 am I received a call from hertz asking the location of the vehicle obviously they followed the incorrect directions the hertz customer service representative had given them. I would appreciated being contacted regarding this serious situation as well as a full refund and my hotel fee of $60.00.

Needed to spend $20 for an UBER ride to HERTZ location in Las Cruces, only vehicle available was a Hyundai Elantra, had to drive and 1 hr to El Paso, TX airport to get a SUV, which was our original rental agreement vehicle... customer service (Alexis) at Las Cruces location was great, understanding and assisted tremendously. In addition, the manager Hyman called the airport and let them know what I needed and they too were very helpful.. Heather was AMAZING, polite respectful and understanding. HOWEVER HERTZ was neglectful to have a vehicle in its fleet that was not properly serviced, to put my families life at risk in this vehicle. Thankful for our life, we need to be compensated and I will be contacting the above mentioned promptly. I look forward to hearing from you PROMPTLY. Respectfully

Desired outcome: full refund

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11:29 pm EDT
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Booking.com Missing refund

booking reference 4OSJIH

My original flight from Belgrade to Calgary was cancelled by Lufthansa (see attached) Cancellation of your fli…23. pdf
I had to use another flight to come back to Calgary.
I’ve contacted booking.com several times in the past month to raise a request for a refund and to inquire on the status of it. Every time I was assured by the booking.com customer support that a request was raised with AirCanada.

While calling AirCanada today, they do not have any record of a refund request being raised to them by the booking.com. When I called booking.com again to ask for a case #, the customer support was not able to provide this. In addition, my understanding is that agencies would typically provide refund, and not the airline.

As per https://rppa-appr.ca/eng, you have 30 days for a refund.

I’m looking for somebody from booking.com who can actually explain what is happening and why the refund is yet to be issued. Of course, I need relevant info, like the case # sent to AirCanada so I can follow up with them. It has been more than a month for this standard activity.

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9:20 am EDT
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Booking.com Redwings lodge hotel Wolverhampton

I am a very unhappy customer.I stayed at the above hotel last night, over a week ago I contacted them to ask for a quite room as the hotel as it is on a busy road Junction rooms at the front are very noisy. They assured me I had a quiet

room at the back overlooking the car park,when I got to my room I was next to

junction so went to reception and complainted they told me they were full and could not change my room and speak to the Manager in the morning.I had a

horrendous night`s sleep I was awake till gone 2 am and the noise woke me up

about 4.30 and that was it.It was just a constant stream of traffic, I am a light

sleeper.I am so annoyed with the hotel telling me lies,left the hotel at 8 am the Manager was not avaiable.

my ref no bko28588/1

name

Barry Hughes

Desired outcome: I would like some form of financial payment for my lack of sleep

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12:34 pm EDT

Booking.com trip summary different amount then what's charged on card

I was on a Canadian booking.com site I was given a amounts for the trip in CAD dollars then charge USD even though there was no notice that the Site change to an American company and it was in USD. So I was charged a lot more then what was agreed to. I approved the purchase based on Canadian dollars not USD. I called to cancel and they refused to cancel the car even though I called immediately when the charges appeared on my card. I feel this is the same as fraud. DO NOT BOOK WITH BOOKING.COM

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12:32 pm EDT
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Booking.com Flight Sydney to London

Booked return Flights on booking.com.au 21/1/23 Syd to London. Paid extra to have Flexible option. Then 1/2/23 rang them to have the return flight changed Date earlier bc of work. Paid small fee to have them changed.

Then last week in April gogate sent me message that Airline is cancelling my ticket and to call them. Rang booking.com then mentioned some error but will reissue ticket. Everything is fine. Didn’t get anything the next day, So rang again. This time the guy explained my return flight was booked incorrectly and I won’t make my connecting flight. To call Airline bc it’s their error. Rang airline waited over 2hrs on the phone. And they told me the whole story.

Booking.com booked the wrong connecting flight home. It should have been the later one bc I will be still in the air for my flight. And to call booking.com bc they need to contact airline to make changes. Rang booking.com told them what I was advised and I don’t want a cancellation, happy to change days but need to have flight changed. I have rung several times and keep getting told waiting for airline. It’s nearly a week and nothing changed, no contact. I just need them to fix this issue they caused PLEASE.

Desired outcome: Change my connecting flight from Tokyo to Sydney to make sure I can make flight back home

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3:40 am EDT
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Booking.com Failure of correction of reversed first and last name on e-tickets

1. Customer reference: 40-[protected] PIN code: 1895 Booking reference: K6MWLB is still pending for name reversed correction and updated itinerary.

2. Customer reference: 40-[protected] PIN code: 3903 Booking reference: K75HCC it also refers to booking number YWVUEG, your staff claimed that name correction of this booking is not permitted by Cathay Pacific Airways. However, Cathay Pacific pointed out that BOOKING.COM has the full obligation and liability to correct the e-tickets for the client.

This situation making me stuck in between service provider and booking agent. I truly believed that this is not normal and standard hospitality by your company. All I needed is simply correction of the reverse name in e-tickets and guarantee that we could travel as scheduled. I now seeking your assistance for solution.

Desired outcome: correction of reversed first name and last name of two e-tickets and update itinerary.

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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