Booking.com

flights for Venice as a surprise for me bought flexi ticket as needed to arrange annual leave. flights booked 09.02.23 to 13.02.23

Paid £152.99 flights

£35.50 baggage

£21.41 for flexi ticket

total £209.91

Called to change the flight first I called Ryanair as I was not aware it was done via booking.com only to see there was no flexi ticket booked and cost of flight on app showed only £152.99

Found the email from booking.com and called to change flight with a variation of dates all same duration, destination and airports in line with there terms and conditions.

Friday 27th Jan - I was told they couldn't change to any of the dates and as Ryanair would not allow it, because they did not book at flexi ticket as paid for. Offered me a refund but only for my flight of £152.99 not the rest.

I said because they have not done their job I should get a full refund. awaitied a call from manager still nothing.

Called again Monday 30th of jan - no sorry you cant have a refund no there is no manager here to talk to call back. Insisted on refund to be told no, call the airline make the changes an pay the £180 quoted by ryanair and we will refund the differance but could offer me no assurance this was going to happen. I paid for a flexi ticket and no where on their terms and conditions does it day thay. Just that you have to pay the difference in cost for flight!

Called again Tuesday 31st Jan as we decided this was a scam and wanted out money back agreed to credit me £152.99 but not the rest as they could not change my flight on the so call flexi ticket. accepted credit and awatiting confirmation.

I now have got all the terms and conditions and I want a refund for my total amount as this was their error not ours

Worst Customer Service ever!

March 2022 I booked a flight for a work trip that ended up needing to be canceled due to a family medical emergency. I had flight insurance, so I tried to file a claim to get a refund but heard nothing for months. I finally went to the airline's website and processed a claim and within 24 hours was notified I received a refund and as of January 6th 2023 Booking.com had the refund. I didn't see the money back in my bank account by the 19th and called to find out where it was. Booking.com hadn't even attempted to give me my money back. The rep said he was escalating things to the customer service department and I should have my money in 2-3 business days. By January 25th the money still wasn't in my bank account. I called back and was told nothing had been escalated and they were doing it now and I'd receive my money today. Still don't have my money today, January 31st, and I called back to be told they were still working on it. When I asked to speak with a supervisor because now, I've heard the same exact thing from 3 people and still don't have the money I was hung up on. I called back and was promptly hung up on again the moment I asked to speak with a supervisor. I was told they have no supervisors which isn't true and hung up on twice just trying to get my money back! Don't book with this company, go through the airline or hotel websites directly.

We booked return flight through Booking.com, the outgoing flight was cancelled due to Flybe going into administration. After calling several times to request a refund I was issued with an email stating I had to get in touch with the airline directly. I have been unable to contact the airline. I asked for booking.com to state that they were unable to assist me further with the refund in writing . I was given an email address to make this request that returned as not working. The phone call was placed at 4.40 on 30 January 2023.

I booked two rooms for 1 night through cheapoair.com which links to booking.com on Aug 20, 2022. I received two reservation numbers: [protected] and [protected]. I called and pointed the error but the person answered was that the hotel won't charge till you show up and you can tell the hotel you only need rooms for one night. However, my credit card statement showed the hotel charged me twice right away. I called and sent numerous emails to explain that was the website error but the customer service keep saying he or she will contact with the hotel and let me know if the hotel can give me refund. The hotel said they received orders from booking.com so only booking.com can solve the problem. However, the customer service in booking.com keep insist that once I received reservation, I cannot cancel and get refund. I want to know before I receive the reservation, how can I know booking.com double charge me? Once I receive the reservation, it is not refundable even I canceled. Dear booking.com, are you playing games to over charge your customers? Do you have any logical thinking? Shame on you, booking.com!

Nov. 2022 I booked a flight through booking.com. Dec 3, 2022 I cancelled the reservation and was assured I would get my refund in 1-2 weeks It's been over 7 weeks.

I have called booking and singapore airlines several times. Last friday, I had both on the phone together. Singapore Air told booking rep Anu that they have issued my refund so booking should refund my money.

Please refund my money or I will be forced to take further action; do a charge back, file a section 75 and file a complaint with the US Dept of transportation.

Regards

On the 7th of October 2022, just after 5pm, i made a booking via your platform to Hotel Sky Sandton for 2 people checking on the same night (7-9 October) and allowed payment to go through there and then. 

My card was debited and received the message from my bank for the reserved purchase. My card was debited with ZAR1990.17. The money was meant to have been paid to Sky Hotel when i made the booking, but the hotel said on their side it did not show that the money was paid thus they charged me for the 2 nights, and we paid each night separately. 

On November 15, i made another booking to La Casa De Lior- Modern & Fully furnished Apartment and again the same thing happened. The transaction of this booking of Zar 787.64 was debited twice, totaling to Zar 1,575.28. Again, this booking was not confirmed and received an email of refund, to this day I am still waiting for that refund.

I have made a few follow ups but bookings.com was reaching out to the hotel and they collaborated my story. Booking.com has asked me to provide bank statement of the transactions and my booking card details and i have sent all evidence of these transactions, to this day i have not received my refund.

We are in now the year 2023 and i have not received my refund from booking.com which totals to ZAR3, 565.45.

I got a flight to a city, everything seemed fine til I noticed it was incorrect in my email. I thought It must of been my mistake, that I selected an airport with a similar name to the city I was supposed to go to. After PAYING to get it changed through their 'customer service' I was just sent the SAME EXACT TIME AND PLACE as before TWICE! I do NOT believe it was my mistake on selecting the airport now, due to them seemingly sending me to the same one I DIDNT want to go to. I had to send an email a third time and I finally I thought things were fixed, but then I saw they changed the return flight time to 7am instead of 7pm, called to say hey I didn't set this time and the employee told me I did confirm this time and I had to pay to change it. HOW could I have confirmed a flight time through sending an email complaint just asking to get my airports fixed? I Did not get ANY followup email. Only the ticket changing my airports. This is such a scam.

Hello

Booking.com tells me suddenly that I can't use my credit card. So now it's impossible to make a reservation. The last booking and payment I made was with City Center Hostel in Cisinau (Moldavia) a few days ago and it worked perfectly. After that I had to check in a 200 Euro Hotel because the reservation on Booking.com didn't get through. Please, solve the problem (I have no other credit card and it makes my trip impossible). The origin of the problem might be Coins apartment in Cernivtsi which didn't accept card payment. They wanted cash which I didn't have. They might have reported my card to your site just to make it difficult for me (?) anyway the card works well everywhere else and did worked in Cisinau just before I got your message. Please, I rely on you. Frederic Nebut mastercard [protected] valid 12/24 (the card is issued in Sweden and i am in Ukraine)

Today I booked a hotel through BOOKING.com/CE Amsterdam
Trying to cancel date same as booking date [protected]
Their Confirmation Number [protected] and PIN : 123058
I tried to cancel this reservation today and even called the hotel directly. At Booking they said that they went through a partner and no one has the partner's phone number and none can cancel…please help
Check it date was to be: 2-18- to 2-20, 2023
My Name: Michael Adams
[protected]@me.com

I used you site to book a hotel for me 1/16/23-1/17/23 @all suite hotels on miami beach..you gave me a $87.44 price for room..when i hit send to book, it came back room not available anymore...You deducted the money out of my account without getting me the room.. You left my account with no cash..Im on a budget and now its says 7-12 business days to get back THE money you STOLE from my account..

I went to Allsuites direct website and the room you said was not available IT WAS AVAILABLE FOR SAME PRICE ON THERE WEB SITE... \

YOU TOOK MY FUNDS AND NOW AND WILL NOT RETURN FOR 7-12 DAYS...I NEED FUNDS TODAY...

I WILL AVAOID USING YOUR SERVICE ANYMORE...WHY WERE MY FUNDS TAKEN OUT OF MY ACCOUNT IF ROOM WAS NOT BOOKED..THIS IS AND SHOULD BE ILLEGAL...

Why did you take money out and not get me my room? You left me in a bad way..Your customer service is terrible.

I made a booking via booking.com that they also used via Expedia even though I tried to book directly on the website on Taj Hotel Cape Town it redirected me to booking.com website. I wanted to make a date change by one day as I had a flight delay, I called the hotel and I called Expedia and they were both happy to make the change but needed confirmation from booking.com to make the change as I booked it directly through them. The customer agent refused to do so, I told her I tried directly on the website and email confirmation I sent and my last resort was clashing which I did for almost two hours speaking to all three parties involved. Both the hotel and Expedia were happy to assist and very helpful it was just booking.com that refused to make any notifications or changes I asked if I could speak to a team leader or manager and the agent refused, I asked if she could transfer me to another agent and she refused, I tried to make various solutions and she refused Any requests I tried to make even though I wasn’t irate or upset in my tone I was very calm. She was rude and sarcastic and I even recorded the call. I will never in my life use booking.com again I do not trust them and no one else should as you can see by all these reviews online. It was a simple request that the other parties agreed to, and booking.com did not want to help

I did a booking on Booking.com site for a flight. I am getting replies and communications from GO TO Gate site which I have never asked for.

They are refusing to refund my ticket although the website said refundable with fees.

I have always booked on Booking .com since years for any family flights or hotels reservations.

Customer reference 40-[protected]

The property was OK, not as clean as w expected but the problem was that common areas were in full construction mode with noise, smell and dirt. My complaint for a refund or consideration for loss of enjoyment went nowhere, they just said that the property does not offer a discount - I do not think this is fair representation of our interest for the service fee they receive,

Also: the lengthy and well documented review with numerous pictures was not replied to and was edited down to mostly nothing and from five or six pictures they left on the review just one.

Who gave them the right to edit reviews they do not like?!?!

I called booking.com to see if I could get a senior discount on my reservation. What I got was hacked. My reservation was cancelled and they wanted me to go buy a card and send them 440.00. I have tried to contact Booking.com and get my reservation reinstated. I havent been able to get someone to help me with that. My dates are for Laquinta Inn by wyndom Melbourne, Florida. March 14th to march 21.

Booked an apartment for a long weekend in September 2022. on arrival we were unable to enter the apartment. the pin number wouldn't work. we went to a restaurant to eat and drink still trying to contact the owner. the owner did not respond. in the end our phones died and we had to sleep in the car overnight. the next day we were able to re charge our phones on a local cafe and booking.com found us alternative accommodation. we are very upset at having to sleep in the car - we are both in our 60's with dodgy knees. the apartment was double booked and this in not acceptable

Mali Mali - false advertising // very disappointed
Stayed at Mali Mali from the 4th Jan - 7th Jan
They state game viewing available, yet the only vehicle available is broken and needs repairs. There is nothing to do at Mali Mali other than sit by a dirty pool.

Rooms: Mattress is a thin foam on a cement base VERY VERY UNCOMFORTABLE.
Pictures on the website is clearly false/old.. ARC OLD! The paint has faded and looks old.
So many Stairs, not suitable for old people or people with Back/knee problems
NOT A LODGE, More like a B&B advertising false, none of below available directly from the lodge, have to drive far distances to get any of the below services.

Rooms really of poor standard, broken table/dressers. Decking outside the room broken/lose, lose stones, I personally fell and injured myself, I have photos, and videos
Limited packing space, not worthy of R2000 per night stay, I wouldnt even give Mali Mali a 1 Star. Breakfast portions are very small, cannot even offer a filter coffee ONLY a packet of coffee milk/sugar/coffee this coffee is full of preservatives. What about the people who do not take sugar or milk?

Stayed 3 Nights ONLY.. instead of the 7 night stay!
Malaria Area, yet they have a pond & 3x non-working water fountains full of stagnant water that is a maleria mosquito breeding ground!
The Activities are as follows: (NOT AVAILABLE DIRECTLY FROM "LODGE"
Bush Walk (Ndlovumzi Nature Reserve)
Game Drive (Ndlovumzi Nature Reserve)
Big 5 Game Drive
Moholoholo Wildlife Rehabilitation Centre
Blyde Canyon Boat Safari
Wildlife Quad Bike Ride (approximately 80min)
Wildlife Quad Bike Ride Passenger
Graskop Gorge Package 1
Graskop Gorge Package 2
Graskop Gorge Big Swing Add On
Elephant Interaction
Kruger Park Day Drive (1 to 7 People)
Flying Safari 10min
Flying Safari 20min
Flying Safari 30min
Flying Safari 60min
Flying Safari Blyde Canyon 60min
Flying Safari Hoedspruit, Blyde, Graskop & Back
Helicopter Ride (1 to 4 people)
Hot Air Balloon Ride
Spa Treatments For The Ladies:
Swedish Massage 60 min
Deep Tissue Massage 60min
Aromatherapy Massage 60min
Destress Back, Neck & Shoulder Massage
Hot Stone Massage
Couples Massage
Face Treatment 45min
African Head Massage 30min
Hand & Foot Massage 30min

The only good thing about the stay was the couple/Hosts whom had only been at the lodge in a working capacity for less than a week, they went out of their way to make our stay as pleasant as they could. "lodge" didnt even have tupperware for a picnic breakfast takeaway! Thank You Chantelle & Sinjin for your hospitality!

Please also note that I have been charged R210 for dinner, Desert was supposed to be included yet we didnt even receive a desert on either 2 occasions of making use of your restaurant!

I booked a return flight with booking.com to LHR from Melbourne in August of 2022. Part of the outbound journey was cancelled by Royal Brunei airlines, which meant I had to rebook the outbound part of my trip directly with another airline.

Booking.com said I was eligible for a refund and confirmed as much in an email to me. However, I have now been waiting since August of 2022 for my refund. Booking.com says the refund is down to Royal Brunei airlines and Royal Brunei says the refund will come from Booking.com. I have repeatedly contacted both parties but I'm getting nowhere.

18/11/2022. MCO - SAPPHIRE FALLS
We booked a taxi from airport, specifically asking for a car seat for a one year old
On arrival at MCO, the taxi company phoned to check timing. I then asked him to confirm a car seat and he said no but he would go and get one, half an hour later he arrived with no car seat. You can imagine our distress at not being able to secure our grandchild in a proper seat for the 40 minute journey

We paid extra to make sure we had the right travel option and are disappointed that this did not happen.
This is my second message on this subject
I am looking for compensation for this failure.
I look forward to hearing from you.

I wish to lodge a formal complaint re a recent booking we had with Collinade Hotel London (London Elizabeth Hotel)

Our accommodation was for 19 nights. Booking no 2920.193.725.
Amount Eng2701.74.
To be paid at Property.
Hotel debited our account on 29th September, we queried but no answer
We accepted this
On arrival 12th November we were charged the usual eng50 holding fee which was Ok

Upon checked our account the next day we were charged the further amount for accomodation duplicating the dealing.

We immediately asked the hotel for a refund which they said would be in our account the next day
Despite asking for the next 19 days nothing, we had to go to our bank.
The matter is still not resolved.

This hotel should not be allowed to trade with reputable companies they are obviously using our funds illegally as they dont belong to them.

I am reporting this to you as I dont want to see other people being caught up they same way.
I have sent several messages to you but no reply.
I hope this matter can be resolved as it has left a bad taste and makes us loath to deal with you in future.

Have been a customer for many years.

I booked a flight for Jan 2,2023 to attend a conference in Boston for 6 am to arrive at 1 pm so that I could pick up my rental car Abdul drive for an hour to Worcester Massachusetts to check into my room by 5 pm. The conference was rescheduled for January 9th so I called to reschedule the flight but the rep rescheduled the flight for 2:45 pm and I arrive in Boston at 7:45 pm but I would have missed my rental and my check in at 5 pm for my hotel room. I had to purchase another ticket to get to worechester Massachusetts on time. The customer service reps from booking.com all read me the same script with no resolution and I have not gotten any refund. I was told for an entire week that the call to listen to the audio was escalated and no one called me back. Horrible customer service. U never use this site they leave there customers stranded and do not care