Booking.com

Hello

Booking.com tells me suddenly that I can't use my credit card. So now it's impossible to make a reservation. The last booking and payment I made was with City Center Hostel in Cisinau (Moldavia) a few days ago and it worked perfectly. After that I had to check in a 200 Euro Hotel because the reservation on Booking.com didn't get through. Please, solve the problem (I have no other credit card and it makes my trip impossible). The origin of the problem might be Coins apartment in Cernivtsi which didn't accept card payment. They wanted cash which I didn't have. They might have reported my card to your site just to make it difficult for me (?) anyway the card works well everywhere else and did worked in Cisinau just before I got your message. Please, I rely on you. Frederic Nebut mastercard [protected] valid 12/24 (the card is issued in Sweden and i am in Ukraine)

Today I booked a hotel through BOOKING.com/CE Amsterdam
Trying to cancel date same as booking date [protected]
Their Confirmation Number [protected] and PIN : 123058
I tried to cancel this reservation today and even called the hotel directly. At Booking they said that they went through a partner and no one has the partner's phone number and none can cancel…please help
Check it date was to be: 2-18- to 2-20, 2023
My Name: Michael Adams
[protected]@me.com

I used you site to book a hotel for me 1/16/23-1/17/23 @all suite hotels on miami beach..you gave me a $87.44 price for room..when i hit send to book, it came back room not available anymore...You deducted the money out of my account without getting me the room.. You left my account with no cash..Im on a budget and now its says 7-12 business days to get back THE money you STOLE from my account..

I went to Allsuites direct website and the room you said was not available IT WAS AVAILABLE FOR SAME PRICE ON THERE WEB SITE... \

YOU TOOK MY FUNDS AND NOW AND WILL NOT RETURN FOR 7-12 DAYS...I NEED FUNDS TODAY...

I WILL AVAOID USING YOUR SERVICE ANYMORE...WHY WERE MY FUNDS TAKEN OUT OF MY ACCOUNT IF ROOM WAS NOT BOOKED..THIS IS AND SHOULD BE ILLEGAL...

Why did you take money out and not get me my room? You left me in a bad way..Your customer service is terrible.

I made a booking via booking.com that they also used via Expedia even though I tried to book directly on the website on Taj Hotel Cape Town it redirected me to booking.com website. I wanted to make a date change by one day as I had a flight delay, I called the hotel and I called Expedia and they were both happy to make the change but needed confirmation from booking.com to make the change as I booked it directly through them. The customer agent refused to do so, I told her I tried directly on the website and email confirmation I sent and my last resort was clashing which I did for almost two hours speaking to all three parties involved. Both the hotel and Expedia were happy to assist and very helpful it was just booking.com that refused to make any notifications or changes I asked if I could speak to a team leader or manager and the agent refused, I asked if she could transfer me to another agent and she refused, I tried to make various solutions and she refused Any requests I tried to make even though I wasn’t irate or upset in my tone I was very calm. She was rude and sarcastic and I even recorded the call. I will never in my life use booking.com again I do not trust them and no one else should as you can see by all these reviews online. It was a simple request that the other parties agreed to, and booking.com did not want to help

I did a booking on Booking.com site for a flight. I am getting replies and communications from GO TO Gate site which I have never asked for.

They are refusing to refund my ticket although the website said refundable with fees.

I have always booked on Booking .com since years for any family flights or hotels reservations.

Customer reference 40-[protected]

The property was OK, not as clean as w expected but the problem was that common areas were in full construction mode with noise, smell and dirt. My complaint for a refund or consideration for loss of enjoyment went nowhere, they just said that the property does not offer a discount - I do not think this is fair representation of our interest for the service fee they receive,

Also: the lengthy and well documented review with numerous pictures was not replied to and was edited down to mostly nothing and from five or six pictures they left on the review just one.

Who gave them the right to edit reviews they do not like?!?!

I called booking.com to see if I could get a senior discount on my reservation. What I got was hacked. My reservation was cancelled and they wanted me to go buy a card and send them 440.00. I have tried to contact Booking.com and get my reservation reinstated. I havent been able to get someone to help me with that. My dates are for Laquinta Inn by wyndom Melbourne, Florida. March 14th to march 21.

Booked an apartment for a long weekend in September 2022. on arrival we were unable to enter the apartment. the pin number wouldn't work. we went to a restaurant to eat and drink still trying to contact the owner. the owner did not respond. in the end our phones died and we had to sleep in the car overnight. the next day we were able to re charge our phones on a local cafe and booking.com found us alternative accommodation. we are very upset at having to sleep in the car - we are both in our 60's with dodgy knees. the apartment was double booked and this in not acceptable

Mali Mali - false advertising // very disappointed
Stayed at Mali Mali from the 4th Jan - 7th Jan
They state game viewing available, yet the only vehicle available is broken and needs repairs. There is nothing to do at Mali Mali other than sit by a dirty pool.

Rooms: Mattress is a thin foam on a cement base VERY VERY UNCOMFORTABLE.
Pictures on the website is clearly false/old.. ARC OLD! The paint has faded and looks old.
So many Stairs, not suitable for old people or people with Back/knee problems
NOT A LODGE, More like a B&B advertising false, none of below available directly from the lodge, have to drive far distances to get any of the below services.

Rooms really of poor standard, broken table/dressers. Decking outside the room broken/lose, lose stones, I personally fell and injured myself, I have photos, and videos
Limited packing space, not worthy of R2000 per night stay, I wouldnt even give Mali Mali a 1 Star. Breakfast portions are very small, cannot even offer a filter coffee ONLY a packet of coffee milk/sugar/coffee this coffee is full of preservatives. What about the people who do not take sugar or milk?

Stayed 3 Nights ONLY.. instead of the 7 night stay!
Malaria Area, yet they have a pond & 3x non-working water fountains full of stagnant water that is a maleria mosquito breeding ground!
The Activities are as follows: (NOT AVAILABLE DIRECTLY FROM "LODGE"
Bush Walk (Ndlovumzi Nature Reserve)
Game Drive (Ndlovumzi Nature Reserve)
Big 5 Game Drive
Moholoholo Wildlife Rehabilitation Centre
Blyde Canyon Boat Safari
Wildlife Quad Bike Ride (approximately 80min)
Wildlife Quad Bike Ride Passenger
Graskop Gorge Package 1
Graskop Gorge Package 2
Graskop Gorge Big Swing Add On
Elephant Interaction
Kruger Park Day Drive (1 to 7 People)
Flying Safari 10min
Flying Safari 20min
Flying Safari 30min
Flying Safari 60min
Flying Safari Blyde Canyon 60min
Flying Safari Hoedspruit, Blyde, Graskop & Back
Helicopter Ride (1 to 4 people)
Hot Air Balloon Ride
Spa Treatments For The Ladies:
Swedish Massage 60 min
Deep Tissue Massage 60min
Aromatherapy Massage 60min
Destress Back, Neck & Shoulder Massage
Hot Stone Massage
Couples Massage
Face Treatment 45min
African Head Massage 30min
Hand & Foot Massage 30min

The only good thing about the stay was the couple/Hosts whom had only been at the lodge in a working capacity for less than a week, they went out of their way to make our stay as pleasant as they could. "lodge" didnt even have tupperware for a picnic breakfast takeaway! Thank You Chantelle & Sinjin for your hospitality!

Please also note that I have been charged R210 for dinner, Desert was supposed to be included yet we didnt even receive a desert on either 2 occasions of making use of your restaurant!

I booked a return flight with booking.com to LHR from Melbourne in August of 2022. Part of the outbound journey was cancelled by Royal Brunei airlines, which meant I had to rebook the outbound part of my trip directly with another airline.

Booking.com said I was eligible for a refund and confirmed as much in an email to me. However, I have now been waiting since August of 2022 for my refund. Booking.com says the refund is down to Royal Brunei airlines and Royal Brunei says the refund will come from Booking.com. I have repeatedly contacted both parties but I'm getting nowhere.

18/11/2022. MCO - SAPPHIRE FALLS
We booked a taxi from airport, specifically asking for a car seat for a one year old
On arrival at MCO, the taxi company phoned to check timing. I then asked him to confirm a car seat and he said no but he would go and get one, half an hour later he arrived with no car seat. You can imagine our distress at not being able to secure our grandchild in a proper seat for the 40 minute journey

We paid extra to make sure we had the right travel option and are disappointed that this did not happen.
This is my second message on this subject
I am looking for compensation for this failure.
I look forward to hearing from you.

I wish to lodge a formal complaint re a recent booking we had with Collinade Hotel London (London Elizabeth Hotel)

Our accommodation was for 19 nights. Booking no 2920.193.725.
Amount Eng2701.74.
To be paid at Property.
Hotel debited our account on 29th September, we queried but no answer
We accepted this
On arrival 12th November we were charged the usual eng50 holding fee which was Ok

Upon checked our account the next day we were charged the further amount for accomodation duplicating the dealing.

We immediately asked the hotel for a refund which they said would be in our account the next day
Despite asking for the next 19 days nothing, we had to go to our bank.
The matter is still not resolved.

This hotel should not be allowed to trade with reputable companies they are obviously using our funds illegally as they dont belong to them.

I am reporting this to you as I dont want to see other people being caught up they same way.
I have sent several messages to you but no reply.
I hope this matter can be resolved as it has left a bad taste and makes us loath to deal with you in future.

Have been a customer for many years.

I booked a flight for Jan 2,2023 to attend a conference in Boston for 6 am to arrive at 1 pm so that I could pick up my rental car Abdul drive for an hour to Worcester Massachusetts to check into my room by 5 pm. The conference was rescheduled for January 9th so I called to reschedule the flight but the rep rescheduled the flight for 2:45 pm and I arrive in Boston at 7:45 pm but I would have missed my rental and my check in at 5 pm for my hotel room. I had to purchase another ticket to get to worechester Massachusetts on time. The customer service reps from booking.com all read me the same script with no resolution and I have not gotten any refund. I was told for an entire week that the call to listen to the audio was escalated and no one called me back. Horrible customer service. U never use this site they leave there customers stranded and do not care

We arrived at our pre-paid stay after a horrendously long journey via the tunnel on 27th December at Gites du Villiers in Saint Josse France. It was 8pm at night (I had sent a message to the property to say we would be later than planned). We have two dogs and it was torrential rain. We found the property - BEHIND LOCKED GATES. I repeatedly rang the number given and just kept getting an anwerphone message. Eventually a French man from across the road came to us and said the property had shut down and that we weren't the first people this had happened to.

We went and found a hotel (one tiny bedroom - I had booked a house at Gites du Villiers).

To my absolute horror, I received an email from BOOKING.com in the early hours of 28th December saying the host had cancelled our booking/could no longer accommodate us, and suggested an alternative hotel...

This is simply sub-standard service and I expect more - such as an explanation as to why it is still possible to book Gites du Villiers (suggesting other people will be treated as shoddily as we have been).

I am absolutely outraged - I am a Genius 2 level member and have used you for years, but sadly I am nervous about ever booking through you again.

I booked an apartment in Rome for February 2023 in November 2022. The booking was non-refundable.

In January I was told that the property had made an error in the price and it would now cost me double to stay there or I could cancel. Booking.com cancelled this without my authority and told me there was nothing they could do. They wouldn't put me through to a manager or offer any incentive to re-book.

I had spoke to the property several times since my reservation and at no time did they mention anything about the price.

If I have agreed to a non-refundable price then the host should also be bound by the same and honour the price I have paid also.

The service I received from booking.com has been awful and would not recommend at all.

I have a confirmed reservation for two people for the dates of 05/01/2023 to 07/01/2023 at 260 Golden Mile Beach B&B (St Helena bay). We attempted to check into the guest house at 13:45 today, January 5, 2023, only to discover that no one was present and that we had been locked out.

I repeatedly tried to call the number ([protected]), but each time the phone just rang and went to voicemail. More than four hours went by while we waited outside the property, but no one arrived. I asked the neighbor next door, but they were also guests and had no idea who owned the property.

At 18h00, I decided to leave the guest house and go to the local South African Police Station to obtain an affidavit stating that I had been at 260 Golden Mile Beach B&B (St Helena Bay) and was unable to gain access to the property.

Please find the affidavit, a screenshot of the calls, and photos taken at the property attached.

Booking.com finance department have accused me of not paying commission invoices since September. They have been successfully using the direct debit from my bank account until then. There has been no fault from our side, the bank account is active and in credit. When the issue first arose I did as customer service asked and reinstated the same bank for the direct debit and paid the first outstanding invoice by direct bank transfer.

Booking.com have still not acnowledged this payment despite sending them screenshots of proof of payment and continue to send threats. I have tried to pay the two subsequent invoices by bank transfer but my bank does not recognise their bank details to match with their account holder name. I have tried using their exact instruction and varied it with spaces in every way I can.
I have spoken to Customer Services several times. They continue to be polite, apologise, admit they cannot speak to finance themselves only pass on our messages. I cannot find a way to directly contact Finance either.

I am close retirement age and am having to use my pension money now as Booking.com have cut off my ability to advertise on their website due to this issue which is no fault of my own. I have offered to pay by credit card customer services assured me that they would send alternative ways to pay but they still send the same robotic email with the bank information which is not allowing me to pay. I have lost business now close to £5,000.00.

I am a host and have not been paid out by booking.com since my first guest checked out on 20 Dec 2022. I have brought this to their attention via many messages. A different agent responds to me saying that i should be patient. Policy states, hosts are paid out within 10 days. this period has gone.

i had a further booking, these guests checked out on 29th Dec and i am deeply concerned that i wont be paid out for this booking. In total I am due 10 nights.

I have threatened them with attorneys but without any support on their side. Please advise - what is the next step i can take to escalate the matter.

Made a booking thru Booking.com for two nights for a two bed appartment from 28 December until 30 December at Sun City Vacation Club, however on arrival at Sun City Vacation Club I was informed that I had been scammed and that they do not deal thru Booking.com. Booking.com are therefore flighting accommodation for which they have no right to do so. I have thus paid R12 240 for accommodation which was not provided.

Note I have tried loading the confirmation email and receipt but to no avail.

We made reservations at Aeolian ranch - paid money. On the 29 dec when we went to check in - the owner started talking to my minor daughter seated in the car without our presence or permission. Even though we assured them that only two people will stay in the room, they called us “we dont let homeless people in “ and did not let us stay. The place is a dump - unhygienic, congested with mess all over - we were just stuck and had made the reservation. the owners were very rude and did not honor their commitment yo provide room.