Had an issue when booking and had a representative on the phone to adjust the reservation within 4 minutes of booking online. The online rep says there is nothing they can do, no one they can forward you to and direct you to an online form. The form says if you need help within 48 hours to call... so i called back and asked what they can do besides direct me to the form and each time I asked that I was hung up on.
Recommendation: find the actual company they are going to book with and book there, DO NOT USE