Bob Evans Restaurant — bad customer service
I was at this Livonia Michigan Store (# 87 ) on November 13, 2010. I had family in from Kansas City, Missouri and we had a party of fifteen people. I personally selected Bob Evans for breakfast over a local IHOP Restaurant located directly across the street.
When we arrived at Bob Evans around 11:00 a.m. the store was quite busy and had several large parties of African American families dining there including ourselves. The party that left just prior to us being seated was a party of 50 African Americans. As a result a significant amount of money was spent with Bob Evans that day by the African American community.
Right from the onset we had problems with our service after being seated. First and foremost throughout our whole time there we were never approached by the manager on duty who appeared to be an African American male with glasses and wearing a University of Michigan shirt. Our waitress did her best to help all of us but this was made more difficult due to the fact that all of the children in our party were seated at a separate table at the back of the restaurant. Other employees including an African American buser on duty and a Caucasian waitress in the next section over were very helpful and gave our server a lot of assistance. But again the manager never came over. The first problem we had was with two orders of pancakes that were literally raw and soggy. The server had these taken back but told us that they had a new cook who had been making the pancakes raw all day. Again we never had a manager come over and apologize. I personally ordered coffee and an omelet and other than my first cup of coffee no one ever came back to the table and offered me more coffee until the server returned well after we had all finished our food. At one point I got up and went to the server station and attempted to pour my own coffee but the only pot out was empty. I also ordered wheat toast with my order but was brought white toast and the server apparently never realized her mistake so I just kept it. However I was not even brought this toast until I reminded her that I had ordered toast. I also wanted condiments with my omelete like hot sauce but never received any as the server never returned to the table until long after I had finished eating. Despite all of this we did not blame the server or complain and paid our full checks which totaled over $150 in total (only two of which are included).
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