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Bob Evans

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1.1

Overall customer rating from reviews and complaints

Bob Evans earns a 1.1-star rating from 18 reviews and 606 complaints, showing that the majority of diners are dissatisfied with their meals.

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Bob Evans Complaints Page 31 of 31

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9:44 pm EDT
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Bob Evans service

My name is Goldie Roberts and me and my husband Tony ate at Bob Evans in Paintsville kentucky on 4-1-09 . We had to wait forever for our waitress Michelle to take our orders! One of the other waitresses had to bring our order out! my husband had ordered A salad which he didn't even get so we made her take it off the bill! Michelle was to busy talking and flirting with three boys sitting across from us to care about any of her customers! Once I went up and refilled drinks and the rest of the time the other waitress had to do her job! We were not the only ones in her section that wasn't happy. just thought you should know what kind of people you have working for your company! Thanks for letting me vent. Sincerely, Goldie Roberts
39 Fyffe Farm Road
Louisa Ky, 41230
[protected]@yahoo.com

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alice chakos
Bartlesville, US
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Jul 28, 2016 5:00 am EDT

went there for breakfast food was awful and i mean awful i ordered eggs, okay potatoes were overcookedand burnt sausage was good then rye toast burnt i mean burnt husband ordered steak and eggs well same was his potatoes overcooked then there was the steak they served him a piece of ( POT ROAST BEEF) it was a chunk they put on grill and made well done what a bunch of garabge they served later waitress told us cook called off well replacement cant cook restaurant 0065 order 240645 amount $22.38 i paid and left not to return to that one

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Rita L. Wilson
Warren, US
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Dec 31, 2014 3:41 pm EST

As usual got over cooked and inedible food. Don't know why I even bother to order from this company. We don't have a lot of choices in Hillsboro. But I can get over cooked chicken at Walmart or Kroger.

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Reviewer99053
Ashville, US
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Nov 27, 2015 6:43 am EST

11/26/2015 Thanksgiving both Portsmouth stores ran out of turkey before even the dinner hour. New Boston store had been out of the carryout dinners since "last week" after catering a nursing home. How do you run out of turkey on Thxgvng? We were regular customers, at least once a week, but will now spend our money next door at Applebees.

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Reviewer24855
Lewis Center, US
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Nov 08, 2015 9:29 am EST

11/8/15 9:08 a.m. Bob Evans #414 Server Dara L (It was a Man) not sure if Dara is a gentleman. Possible manager. On my way to work stop to pick up breakfast. Not my first time here usually I go there at least 2 times during the week. He was not friendly at all did not speak just said what can I do for you. I Said I want to place a carry out order and he said what are you ordering and I said well I would like a menu to look at and was handed a menu. Placed my order got my food and got to work 22 minutes early to enjoy it. I spent $12.38 on breakfast no receipt number to reference this but there is a 11/8/15 R6 09:08 at the bottom near my order total. I ordered the Border Scrambler Oml breakfast with a side of bacon well done and biscuit. The bacon was perfect, my biscuits was hard my omlet has a few egg shells in them and I had no condiments no ketchup for the home fries no butter or jelly for the biscuit no sour cream for the border. I no this stuff comes with it because this is what I always order. When ordering they always ask do you need any (butter, jelly, sour cream, or would you like a side gravy for the biscuit) never was asked so I assume this would be in there anyway. I called them to complain at [protected] 4 times this morning and no one is answering the phone. They were not busy when I was there waiting, but may be when I tried calling. I don't usually work Sundays but did this as overtime for company because we needed help. So know I'm at work HUNGRY took my Medicine on a Empty stomach because I refuse to eat that. I no how good your food is because I go there to much on my way to work during the weekdays but I'm truly disappointed and I have wasted money on food I can't eat...My name is in your data base because I have used my debit card there before Bernadine O Boysaw, 1342 Manchester Columbus Ohio 43211. My email address is odessaboysaw@gmail.com

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Ruth and Kevin
Ottawa, CA
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Dec 31, 2014 6:41 pm EST

If this is an usual thing to have your food over cooked and inedible why do you keep going back. I get it you are a six year old child and mommy and daddy get to pick where you eat and the food is not really as bad as you say it is you are just fussy.

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JBlazey
Massillon, US
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Jan 28, 2014 6:17 pm EST

Miss Kansas idk where to begin with ALL that is wrong with you mentally. Either you are not a parent. Or you are not a "Miss" as I have a difficult time believing even a woman with no children, grown or not, would encourage the objectivication of young women. What is wrong with Steve looking or leering at these ladies ? 1.) As attractive as I have found some guests or servers in my store, I would NEVER and I mean NEVER display an act of character weakness such as this manager did by STARING. 2.) BOB EVANS is a FAMILY restaurant. Corporate would NEVER train a manager (and our training is extensive including Respect & Diversity training, Corporate Law & Governance, Food Safety, business management, etc..) ..to treat customers and their families this awful horrible way. 3.) This manager has issues that apparently lie deeper than any interviewing District Manager could have picked up on. All managers go through a back ground and criminal check which must be flawless to work for this Company. Steve certainly appears to have a sociopathic complex, which makes him more than likely an extremely proficient liar during his interview process. I sure hope these folks take this complaint to Corporate because Bob Evans truly strives to hire only the BEST managers. I am embarrassed for your experience on this day. As for Miss Kansas, or whoever you are, if you make any creepy comments to MY children I don't care if they are 18 or not. Come see me at my store. 895 Commercial Parkway Dover, OH 44622. My name is Jason Bontrager. I am the Assistant General Manager. And I will break you in half if you looked at my children the wrong way bud .

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Shirley
Atlanta, US
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Oct 06, 2008 8:38 am EDT

What does it take to be a manager at Bob Evans. Last evening we were on our way back from down south where there are a lot of Cracker B arrels. We had eaten at several of them and when we got back to Ohio/Wva we decided to eat at Bob Evans because we really enjoy your food. We stopped at #0103 restaurant in Vienna, Wva. We sat for 15 minutes waiting for someone to wait on us then we sat there for another 30 minutes waiting on our food once someone did take our order. We received everything at the same time when we did receive it - rolls, salad, meal, etc. We asked to speak with a manager and when she came to our table we told her how we felt about the service and we weren't the only ones unhappy. There were a couple other tables in the same situation. Jessica was our server. The manager just said well I am sorry I will give you 20% off your bill. This is not the point - why wasn't this server qualified to do the job. She just walked around wasting time = like picking up a cup, picking up a tip and piddling around while customers were getting irritated. When we got up to the register to pay our bill several folks were there complaining about Jessica. When we paid our bill the manager was at the register and even tho she had told us she would take 20% off the bill that wasn't done either . But like I ssaid, this was not the point. This manager really didn't care about her employees or customers.

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Carole Cruse
Marion, US
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Aug 04, 2013 12:00 pm EDT

I don't quite know how to make this complaint, so am just going to say this.,
For several years now there is a group of about 10 to 12 people from church that go to early 8:30 service, then at 9:30 we go to Bob Evans for breakfast., we have never had any trouble with getting in, ordering, or getting our food without much delay until, about the past 5 or 6 months, (ever since the remodeling was done)service is not good at all, and the orders plus trying to pay at the register is a joke., this morning was the straw that broke the camels back I guess. The waitress, really not all her fault, but it was the kitchen we think., we got in at 9:45, did not get our food until about 10:30 or so, and then 2 people never did get theirs., orders were not right either., never once did the manager come by to see if everything was ok or nothing., she is a joke too., it seems as though the right hand doesn't know what the left hand is doing.
I personnaly think that it is the Mgrs responsibility to keep track with what is going on in her restaurant.

I am sorry, I normally don't complain about things of this matter, but we all agree that management should know what is going on in the Marion, Il Bob Evans Restaurant

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Miss Kansas
US
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Jun 21, 2011 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did the manager reach in his pants and groan while looking at your daughters? In most parts of the world, 16 and 18 year old women are married with a couple of kids. If you don't want any one to look at your daughters put them in burkhas. However, it is probably more to do with WHO was looking. Had "Steve the Manager" been 22, athletic, and good-looking you probably would have thought it a compliment to your good genes that he took notice of your daughters. You might have even given him your daughters' cell phone numbers. Give poor "Steve the Manager" a break! He came into puberty when the halls of his high school were swarming with teenage pheromones, and it was considered acceptable (and probably even desirable) that he would take notice. Poor "Steve the Manager" is probably prematurely aged and lonely due to his crappy job. Were your daughters 6 and 8, then you would have a legitimate gripe. They are 16 and 18, pumping out pheromones, and looking fine. The usual clientele of Bob Evans is 50+, and he probably doesn't make even $10/hr. Bob Evans gets what they pay for, and so did you. He wasn't expecting two nubile young women to come into his restaurant. The poor guy was powerless to their charms. Take it as a compliment and shrug it off. To make matters worse, you didn't leave poor Chris a tip. Or is it that he didn't notice you, and you feel cheated?

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chilliboy
Zanesville, US
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Mar 01, 2011 11:11 pm EST

ive been at bobs 22 years and i can tell u bobs dont care about anyone just $

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9:45 am EDT
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A guest at the hotel where I work comes to town child in college here.I gave good customer service to our guest so I was given a Bob Evans gift card they are located next to my place of employment. Giftcard value $10.00 so that I could have lunch on them. When I tried to use it the value was 1.81 cents. I was so embarrassed as I sent a manager of another...

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7:20 pm EDT

Bob Evans did not have advertised special on menu

On Friday, Aug. 22, 2008 the Bob Evans Restaurant in Plainfield, IL were out of the featured meal of Baby Back Ribs when I ordered them at 5:50 PM. They were advertised to be abailable after 4:00 PM. It was too early for them to be out of the ribs. I will probably will not stop there again.

C. A. Bangs

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5:25 am EDT
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Why is the decaffinated coffee so bitter? It tastes like it has been at the bottom of the pot for hours. We frequently eat at Bob Evans and I don't recall the coffee having this unpleasant taste .

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6:13 am EDT
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Bob Evans unhappy about the new kind of chicken salad

Sunday July, 20th we had dinner at BobEvans restaurant on Glenway #342. Everything was great except my chicken salad sandwich. It was not the regular chicken that I have been having there for the last few years.

I have been eating your chicken salad or chicken salad plate for a long time.

What I received was nothing like I expected. It was very juicy and had other items in it that were not there before. There were tiny pieces of something green [maybe pickle relish] and also something red.

It had little or no taste at all. Please let me know if this is what you will be serving.

If all possible change back to the old chicken salad. I know I will not order it any more if it doesn't change back to what you usually serve.

Thanks for listening to me.

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Deborah Brand
Oak Park, US
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Mar 15, 2020 8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered wildfire chicken salad and Cobb salad to go. When arrived home to eat it found each salad had large chunks of salad from the middle of head of lettuce—unable to eat. The salads both didn't seem to be of quality as in the past. We love Bob Evans but very disappointed today. (3/09/20)

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lindajt1951
Charleston, US
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Jan 15, 2020 5:07 am EST

On Jan. 1st I placed a delivery order online and received the wrong order. Manager said she would reimburse my card and has not gotten it yet. would like to know when it will be. order # [protected] at 506 pm. paid with mastercard 2694 of which belongs to my sister my phone # [protected]. email xolindat@yahoo.com . manager name is olivia

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Lisachell
Bluefield, US
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Jan 01, 2020 12:37 pm EST

Ordered the Christmas dinner picked it up got home getting ready for every to be served and the meatloaf was burnt and the rolls we order most family gathering there and this was the worst I have ever got and it the biggest family meal that can be ordered for holidays I just think something to be done compisate for this awful experience thank you

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rmgnoel
Bay City, US
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Dec 15, 2019 2:53 am EST

Containers pardon my language s**k! Comes in PERFECTLY SEALED BOX.. but open it up and most of them have been broke and cracked...biscuits are PERFECTLY SEALED all the time...

how can we work together and fix this very important issue...I love biscuits and gravy but will only buy jimmy dean because of this...

Thank you

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John O'Shea
Poughkeepsie, US
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Nov 24, 2019 3:41 pm EST

I purchased one of your microwave mashed potatoes and I noticed there were some dark, hard particles in the food. We've never experienced something like this with your food. We've been buying your products for years and after this, we are not buying your products anymore.

John O'Shea
34 Shamrock Circle
Poughkeepsie, NY 12603
[protected]

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Jwsalso
Moores Hill, US
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Nov 23, 2019 5:47 am EST
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Less than 2 bites of roast beef.

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Biscuits
Grand Rapids, US
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Oct 26, 2019 9:19 pm EDT
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Sat at the counter and ordered 2 eggs over easy and biscuits. After 16 minutes, I was informed that it would be 22 minutes for biscuits. That is a poorly managed place when it takes 16 minutes let only almost 40 because you run out of biscuits.

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Nope1966Nope
Bedford, US
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Oct 07, 2019 11:55 pm EDT

Why would you make paying customers wait for 30 minutes instead of cleaning tables? Staff just standing around. Wow. We left along with others and went to Cracker Barrel where tables are cleaned immediately.

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Jsw2
Lewisburg, US
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Sep 29, 2019 12:32 pm EDT

Sex offenders and abusers should not be aloud to work here! he's the cook and a disgusting one at that...

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Sierra Clark
Dayton, US
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Sep 29, 2019 2:17 am EDT

This was the second one brought to me and looked terrible and had no filling and was very nasty. It didn't taste done and very clumpy, and only had 2 pieces of strawberries on it.

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