CiCi's Pizza
reviews and complaints

Pizza was delivered from doordash between 9 and 10 last night. Close to closing hours for CiCis. It was a stuffed crust Hawaiian pizza and looked like it had been dropped. The crust was torn off of it and placed to the other end of the pizza. It just looked played over. We did not eat it. I took it back today when they had opened again. The GM Terrance was very rude and dismissive of my concerns. He stated he was not going to remake my pizza because it was from last night. And that I would have to contact door dash to get a refund which will take up to 5 business days. I feel disrespected and belittled. I frequent this CiCis with my family. It’s sad to say we won’t be back as long as he’s there. Thanks for understanding.

Store: 275

address: 2288 Gunbarrel Rd, Chattanooga, Tn 37421

phone: [protected]

Date & time: 04/14/2023, 4:30pm est

Clerke01

My wife & I were going to get one BBQ pork pizza and an Apple pie pizza to go. We tried to call in the order but could not get anyone to answer, instead a recorded message kept answering saying the mailbox was full. So we drove to the store to place the To Go order. I ordered one Large BBQ pork pizza and one medium Apple Pie Pizza. The girl who took my order was nice. She was small build, young African-American. She had extremely long finger nails and wore a bandana on her head. I paid for the order via a charge card. I thought the charge was unusually large ( $39.29) but when I order home delivery pizza from other pizza franchises, the price was similar. She brought me the pizzas, paid with charge card, got the receipt and left. While I was driving back home with wife, I told her the cost. She was surprised and made a comment how Ci Ci pizza use to be $5.00 a pizza. No more was said until we got home and she reviewed the receipt and saw where we were charged for two of each type of pizzas. Frustrated, I proceeded to locate a complaints website to lodge a complaint and dispute the charge on my credit card website.

March 27, 2023 around 7:15pm arrived at CiCi’s Pizza Plaza Ave. Pizza on buffet was already dried out/out. Waited for fresh pizza that didn’t seem to come till I got a refund after minutes. Other customers stood at buffet while employees acted like they didn’t notice them. Floors nasty, tables nasty, every employee had an excuse. Boy cleaning salad bar just wiped lettuce on floor in front of customers. When asked by customer so that’s how you clean. He stated yeah. Manager stated she’s gotten on him beefier. So why is he still working there? Need to stop hiring rude kids and hire managers that knows how to manage a business. Whole restaurant needs to shut down.

I wont go into complete details because of legality reasons. What I will say is I was hired from what I understand to be management/prep but that wasn’t the case. Starting my first day I was only given one work shirt. I supplied my own gloves and or hair nets along with common kitchen tools to prep with. I was told I could buy my own knife for me to be able to my job. All my measurement pitchers or spoon were busted. My scale scared me because it was only a matter of time before it electrocuted her. I wasn’t allowed to take any breaks and they put me as part time on my paperwork so i couldn’t earn the benefits. I was fussed at for asking for the binder that tells you storage temperature etc. said it was only for managers. Top it all of I’m a 34 year old white with tattoos lesbian woman who is married to a Spanish woman for six years now. My store manager, the regional manager and one other man completely disregarded me and my feelings. One wouldn’t speak to me at all and made some very disrespectful comments like they will think we sell drinks at Cicis bro have tattoos. I have never been so offended or treated like that. I have managed pizza places since I was 16 and this is by far the worst. I’m retaining an attorney as of today because once again the are treating as if I don’t matter. I have pictures and witnesses

While I was there I witnessed Misty ( she's a manager) yell at an employee who recently started about 2 weeks ago over taking a picture of his schedule I think it's highly unprofessional and disrespectful to cuss at ur employees especially if they have mental disabilities such as this employee does as well as b hypocritical ...as a manager she cannot be doing what she just yelled at her employee for

I was a manager at Hardees which closed its doors on Wednesday so I know how a manager should act and her behavior wasn't it

Have not been to a CiCi's in years. They used to be very good so I decided to go into the one in Orange Park, FL on 9/14/22 at 12:52 pm. The pizza were very limited and old looking, the salad bars had nill to nothing on it, the soup was nothing but broth(empty) and the pasta was almost gone and what was left was all dried out. I asked if they would be refilling everything and was told yes but they never did. I asked for a pizza with olives, bacon and pineapple and 20 minutes later I had to ask the girl where the pizza was. She said they forgot and would make it right now. I was running out of time so when it was done I too it to go. It was thrown together and barely cut. Had pieces of onion and so kind of meat on it. Nasty. Oh and the desert pies never did come out. I also checked the price online and it showed it being $5 and change yet I weas charged $8.45. I barely ate anything and what I did eat was not good. I would like a refund. I will never eat in a CiCi's again. as I said, used to be good. Not any more.

I brought my three girls to CiCi pizza to ENJOY the buffet. The girls mainly eat the pasta and brownies and sweets. Unfortunately, only a scoop full of pasta left. I was told 45 minutes until anymore would be available. The only sweets available was the apple thing. No brownies or other sweets available per the staff members. Very very limited, when the sign clearly says Hi welcome to unlimited.

Pizza sat at the store for over 30 mins. Called to cancel and was told the district Manger needed to complete that task and it will take 72 hrs. My pizza was supposed to be delivered at 6:39 I called twice and requested to cancel at 6:49 the pizza was still delivered at 7:14pm. I refused the pizza and I can't believe people like this work at the store!

Donald R. George March 18, 2022

4804 Creekside Dr.

Killeen, TX 76543

Cici’s Customer Complaints Department

1080 W Bethel Road

Coppell, Texas 75019

Dear Sir/Ma’am

I am sending this letter to inform you that on Friday 18 March 2022, my wife was extremely hurt by the rudeness of the store manager that was on duty during the 6:39PM hours of operation. The store in question was the Cici’s Pizza located at 832 S Fort Hood St. in Killeen Texas 76541.

The problem specifically concerns the below premises:

On the evening of the date mentioned above, my wife and I took our kids out to eat expecting to experience an uneventful evening while enjoying a meal as a family, we did not expect what transpired as we approached the buffet counter.

As my wife attempted to get a slice of pizza, she was having a tough time because the slices had not been cut all the way through, making it difficult for her to separate the slices. As she broke them apart an individual said “I know that you’re not going to just leave that like that” indicating that she may have touched the second piece to separate them. Caught off guard, my wife then said to him, “Excuse Me?” To which he replied, “I know that you’re not going to just leave that like that after you’ve touched it.”

My wife then said, “I am sorry” and extended her plate for him to put the slice in question on her plate, but instead he grabbed the piece with malice throwing it in the trash while shaking his head publicly humiliating her as he loudly spoke to her as though she was a child. It is important to note that the manager did in front of everyone at the buffet counter including the staff. This interaction caused my wife to put down her plate and walkaway broken as she held back her tears, telling me as she walked away “that’s Ok, I don’t want to eat anymore.”

Seeing that my wife had been so disrespected, by whom we thought was an employee, I walked back towards the cashier to ask for the manager. As I approached the cashier’s point of operation, both my wife and I noticed the same gentleman racing toward the cash register. As I asked to see the manager, he replied “I am the manager.” I attempted to engage him telling him that the way in which he spoke to my wife was uncalled for. The more we talked the more rude, hurtful, disrespectful, and unapologetic he became.

I even attempted to explain to him why his actions were so hurtful and demeaning towards my wife, as my wife suffers from a social anxiety disorder, to which he, with the nastiest of attitudes, then accused me of “trying to make excuses for her.” Seeing that I could not reason with this man, I simply asked for a refund, which he did provide. Upon providing the receipt I also asked for his name, but he refused to give it. I then politely asked him again for his name and he said, “call the health department,” to which I replied, “I am simply and politely asking you for your name,” to which he replied yet again in a sarcastic way “my name is health.” This manager actually had the nerve to do this in front of a line of customers, who stood behind me as they waited for me to receive my refund so that they could be checked in. He was 100 percent unapologetic and treated me as though he was willing to go to any extreme to embarrass me, yet again before handing me my refund receipt.

While it is understandable that my wife may have made a mistake, the mistake was not intentional, and the events of the evening did not need to play out the way in which they did. The way this manager treated my wife, and I were both unprofessional and unacceptable. To think that an employee of Cici’s would be allowed to treat a customer this way and for them to get away with it, is incomprehensible.

The actions of this employee must be addressed in some manner and thus this type of interaction between customer and patron should have never taken place. As much as it is humanly possible and most definitely should not ever be allowed to happen again. This manager, whomever he is, should not be in a public service job if the best he can do is to publicly humiliate and disrespect his patrons.

If the information I have provided, thus far is not clear enough, I would be happy to meet with you face-to-face should you wish to discuss any solution in person. I am also more than willing to speak to one of your regional managers the next time they are in the Killeen, Fort Hood area. In fact, I would appreciate the opportunity to speak with someone and to provide them with additional information and written proof that my wife suffers with the above-mentioned social anxiety disorder.

Before closing, I would like to add that the restaurant manager was not wearing a mask, no gloves, and no name tag. The restaurant was dirty, the floor was sticky, crumbs covered the tables and chairs and that my wife had to wipe down our seating area before we could sit down. In addition, we noticed several small children servicing themselves doing the same thing that the manager criticized my wife for. The whole experience left not only my wife distraught but my entire family as well. As for the way the manager made us feel, it took an hour or more to get my youngest daughter to stop crying and left our sons and my oldest daughter broken and speechless. The event was so traumatizing that it brought back childhood memories that my wife has been trying to overcome for years. I would also like for you to know that this was the very first time since we have been married that my wife was willing to attempt trying to serve herself without my help.

The medical condition from which she suffers is very much real and now she feels as though all the progress she has made over the years has been lost, leaving her with a sense of failure and belief that she may never overcome her anxiety. And to think that all of this need not have happen if only the manager was able to communicate with us in a respectful manner. The actions of this manager were not only bad for the company but for all the patrons who visit this establishment.

All I ask at this point is that you please do whatever is necessary to address this problem as soon as possible. Thank you in advance for your time and consideration and for hearing me out. Finally, please feel free to contact me at the above address if you have any questions. You may also contact me using the information found below:

Respectfully

Donald R. George

Email: [protected]@yahoo.com

First off this is the 2nd time I have been disappointed by the Cicis at 10822 North Freeway Houston,TX 77037. The lady manager is dry and rude and last time she wouldn't get off her cell phone to help customers. The food was in short supply and the salad bar was in desperate need of help but she wouldn't get off the phone. This time I walked in for a buffet to go and she said they didn't sell that. I told her I wanted a salad and she said they didn't have the containers. She said my only option was to buy a medium or large pizza to go. I walked out. Horrible customer service.

El servicio pésimo siempre con las cajeras cierran alas 9 verdad pues llegamos alas 8:17 y resulta que solo para llevar como si ellas pagaron por nuestra comida la verdad es muy mal de su parte no sirve este cici's pizza

On the 6th of December I walked into the Ci Cis locatinon on 64 Tyler Texas. I ha an coupon on my phone up and ready stateing one free buffett with the purchase of one adult buffet and drink. My wife and our woman friend was with me. I told the casheer who was apparently not born in the united states that the two women behind me wanted the buffet and I wanted bone out chicken wings. I was even pointing my thumb back at myself saying each time that I wanted chicken wings.When she was done she said mine was free and I was thinkinking she meant drink. I got to the table and saw a charge for two buffets instead of one . My wings was bone in and my poppers that i ordered had no peppers in them. When I ordered my poppers I turnt the card around saying just like the picture. She said something about extra toppings would be extra. But I did not think I was loseing my peppers. In my opinion you should not show peppers dripping from the bread in the picture if they are not included in the $3.99 price. Going back to the buffet why would I want that? I dont even like pizza.
My contact info is Kevin Rader 20252 Holly Hills dr. Larue Texas 75770 phone [protected]

Hello my family and I went there December 4th 2021. When we walked in the lady did not speak I had to speak to her 1st to order. When we went to the buffet there was hardly any pizza. We waited to see if more was gonna be made there wasn't any made we had to ask and when we asked it was only half the pizza. The staff working didn't seem like they wanted to be there due to the fact of them always making minimum food. The pizza was dry with no sauce very disgusting and cold. When we would ask for a certain pizza they Would always do half not the whole thing. There was no dessert at all.. My kids and my husband went to play in the arcade which which did not work but sure enough took the money when we told the staff about it they did not refund us. If arcade is not working the staff should know to put a sign or at least advice the guest there. One of my daughters found a hair on her pizza which was very disgusting. Later that night we all had a stomach ache which led to having stomach problems for the whole weekend. We had just came from seeing the Christmas lights. My self thinking that this was gonna be a good dinner was the worst mistake being the 1st time we've ever been there. Service was horrible we ended up getting sick. The very worst experience ever we just ended up leaving very upset.

Hi my name is Mrs. williams I came to cici's on 12/5/2021 at 6:15 with my family and it was guest with no mask coughing not one time did y'all employee say anything to him he keep coughing not washing his hands and keep going to the bar getting food I don't think that is right to other people that's I. The restaurant! We don't know if it's Covid or not and I have my family and 2 month old baby with me!

the dining room guy named john was being really rude to me and my son I asked him where do I put my plates bc it was my first time there and he said well you should know I'm tired of this and walked away awhile he was walking away he said [censored]ing people are stupid and that made me pissed but I could tell that he was all there so I didn't say anything.