Bob Evans

Earlier this year I went to Bob Evans and received cold mashed potatoes and cold & hard biscuits. .
I mentioned the cold potatoes to the server.and the response: Someone else mention it earlier in the day--regarding the potatoes.

I very seldom send food back for fear of what will be the response from the cook and people complain just wanting free something. .

My family and I (party of 8) went there on April 20, 2014 for Easter Dinner, and I can honestly say that I have never had such a poor restaurant experience in my life.

Our wait to be seated was fairly significant (which is understandable due to the size of our party, and that we all desired to sit together), but not to worry, we had entertainment, as the hostess took this opportunity to elaborate on how sad it was that she had to work on Easter, and could not be at home with her five year-old daughter. And then went on to explain that her shift actually ended at four, but had to wait until eight for her husband, who is in back, cooking, to also get off of work. This kept us occupied while we received dirty looks from the staff, but as soon as we were seated, the troubles really began

Our waitress was apparently new, and there was no other wait staff helping her (even though she clearly was not ready to be out on her own). She was not at all familiar with the Bob Evan's menu selection and two people from our party were told that they cannot substitute sides. My brother-in-law had ordered the turkey meal, but did not want the carrots. He had requested to substitute cranberry sauce for the carrots and was told that he cannot because the cranberry sauce is just a little condiment cup and doesn't constitute a side. He finally said just don't put the carrots on the plate (as he did not want them, or another side) - so apparently it was alright to be a short a side, but forbid he have the cranberry sauce as side (even though he was would have been perfectly content with this).

We waited a significant amount of time for our food (in spite of the restaurant having cleared out by this point, with only a few tables remaining - ours being the only “large” party), and once it did arrive, it was completely disappointing.

I had ordered the Blackened Whitefish, which was so overpowered by the saltiness of the seasoning that I was not able to actually taste the fish or finish it. The seasoning was so strong that I could literally take a chunk of my plain (no salt) baked potato and dab it against the fish, and that was still too salty.

My husband ordered the Blackened Steak and he said that the meat itself had a poor texture, that it was swollen like it had been sitting in water.

My sister-in-law had ordered a steak (I'm unsure of the exact dish), but she was unable to eat it due to the overabundance of caraway seeds on her steak (the menu never mentioned the caraway), and of course, her husband was a side-short due to the refusal to substitute sides.

Before our meals had even arrived, we had needed refills - which we had to go ask for, and rarely saw our waitress (especially not when we actually needed anything). At this point, we had been in the store for nearly two hours - needless to say, the baby was getting fussy. Several of us had ordered meals that came with dessert, but the waitress was nowhere to be found even though my son was in a full-on cry at this point (which seems like an obvious queue that the table is really for the check or at least the next course).

No one from our table had complained about the service or food, but at this point, but I was growing increasingly unhappy. I found the manager (hanging out at the drink station with our waitress and other staff) and told him, "Our table needs help, we are not happy. We are not having a good time. The baby is crying, we need our check, dessert, something", and began to walk back to our table, thinking that he would follow. Eventually. Nope.

He went over, consulted w/some other staff members, and apparently must have sent our waitress to our table to take our dessert orders, because there she was. By this time, members of our party were standing, putting on their jackets, as they had already given up on the prospect of getting their dessert.
The waitress had asked what we wanted for dessert (as several of us had ordered the 3 course
meal), but was not sure who/how many were to receive dessert. When we had asked what were the options were, she said, "I don't really know. I guess we have sundae's (which was out of the question as we had already told her that we needed it to go, due to now screaming kid) and brownies and stuff".

We finally settled for the brownies, because that was the easier option. Now, I understand being new, I've worked as a waitress before, and am familiar with not knowing the ropes, menu or much of anything for that matter. But to not know, and for that to be alright is disappointing.If you coming over to the table specifically to take a dessert order and are not familiar with the selection, take a menu – how hard is it?!

At this point, the manager still never came to our table, so my brother-in-law went to him, requesting the corporate number. He was told that he would “get it”. We had time to gather our items, receive our check, etc. before the manager returned with the paper. No apology, no questions, no discussion. Just, “Here’s
the number “. Way to care, [censored].

So at this point, we have the check, and no one has offered anything to help make us feel better about the experience. Nothing. So we pay $80 some dollars for c****y food and horrible service (without being ugly or even complaining). That is a lot of money to pay for a meal that we didn’t even enjoy.

I can honestly say that this was THE worst dining experience in my life. I have never sent anything
back to the kitchen in my life, and I am the type of person that will still tip a lousy waiter(ess) well – but this was just totally unacceptable. I almost feel sorry for our waitress, I know it’s hard being new (although, that isn’t an excuse for a poor personality), but as far as management – I cannot think of enough adjectives to begin to tell you how negatively I fell about this store’s management (or the lack thereof).

No one made you take a management position, so the way I see it, step-up and do your job. If I’m managing a store and a customer comes over and tells me they are not happy, that means they need attention. They’ve come to me, that means they expect me to do something about it. Even small gestures such as discounts,
coupons or at least some kind words can help ease the sting of a bad encounter and reassure customers that this time was the rare exception, and not the rule.

I understand that no one wants to be working on Easter Sunday, but the bottom line is that, you are here. You can either enjoy that awesome family’s patronage (and generous tip) or you can ruin the meal for them. Since the Elkview store decided to opt for the later, I am writing this letter to you. I have never submitted a complaint to a restaurant before (and we’re talking hair in food, snotty attitudes and dirty conditions), but the treatment we received Sunday was just mind-blowingly horrible.

Sadly, this is a loss for everyone, as my husband and I were actually contemplating making a weekly treat for my family to dine at your store. We now have no desire or reason to return to the Elkview Bob Evan’s and will not recommend it to anyone as a result of the poor management. It is a loss for Bob Evans as we do have quite a large family (extended, as well as nuclear), and have frequented the restaurant when they come in from other states and countries. I would not feel comfortable bringing them this Bob Evans, as who knows what treatment they will receive.

I would like a response, if for no other reason than to let me know that our (dis)satisfaction is important to someone, as it sure the hell isn’t the Elkview Management.

This is the information we were given (on a post-it note) by the manager:

Bobeveans.com
Eric Briles - Manager
[protected]
Corporate
Waitress - Alecia

i visited your bob evans store on wednesday 7/24/2013, the food was great, the prices were ... fair. but after ordering our food, we heard screaming coming from the kitchen, alot of screaming and could hear it word for word she said "i'm going to bring a gun and blow your brains out", after that i asked our server who it was, and she said it was another server named Jacki Brummet, and she was talking to a manager who was there, i don't know about you but that made me and my family fear for our own lives, if this is the type of people you hire. either way, i've written many many complaints on many sites, and sent one into their corporate headquarters itself, and as just a precaution i've reported this terrorist threat to the police, hopefully they do something about this woman, i'd hate for her to serve my food. DO NOT GO TO LOGANSPORT bob evans unless you are ok with being shot.

My husband, after working full time for Bob Evans Farms Restaurant for 19+ years, was told on Saturday that he would be dropped to part time at 29 hours a week with no benefits anymore! This is an outrageous way to take care of your long time employees! I will never and I do mean NEVER eat there again nor let any of my family or friends even consider eating there ever again!

The company is giving military discounts of 10o/o. Why not give seniors a discount. I know they give seniors in ohio discounts, they should give seniors with aarp cards the same discount, it is only fair. Yours, raymond onion

While dinning in the Bob Evans Farms a future employee was training on a laptop 2 seats back from us, video up very loud, making sounds like a bird hitting the wall behind us. How annoying it became! No one from the staff did something to stop him.

The waitress and the manager told me that the recipe for the meatloaf had been changed. The meatloaf that I ordered today was terrible, both in texture and taste.
It tasted as if it had been made of a fine ground meal and not meat. No meat taste at all. I have had this item several times at this same restaurant and liked it enough to continue ordering this meal, but unless you go back to the old recipe or another Good One I will never order it again.
The manager offered me a substitute or another item and I took it.
Restaurant number 479
Please check this out. Judith Highley a regular customer.

Poor service. I was extremely disappointed as I hadn't experienced poor arrive from this restaurant before. I made my complaint and was sent coupons in the value of $20. Wow! The story doesn't end there...so today(8/6/12) I decide to utilize those certificates. The service was fine. The waitress was attentive but within 20 minutes of eating there my fiance and I had become very I'll. We became quite nauseous first an then the vomiting and diarrhea came as well. It didn't stop there. With all those symptoms also came a great deal of abdominal pain. Needless to say...I will never eat at Bob Evans again!

So about 10 days ago we(my fiance, my 1 year old and myself) went to Bob Evans on 21st and Shadeland Ave.. To begin, we were being seated but someone not in any type of uniform. As we were being seated we weren't asked what where we'd prefer to sit we were told where we were sitting. And as we asked if we could sit elsewhere the "host" proceeded to tell us it would not be a good idea dues to food always being brought through the area. An area in which we were securely out of harms way. Irritated, he sat us in our preferred seating. So we wait to get our drinks as well as our taken. We received our drinks and then waited for quite a while to have our order taken and then decided it was a ridiculous length of time to wait and needed to go based also on our schedule. As we proceed to check out and pay for our sodas the same man who sat us was practically yelling to another employee "what was our problem" and so on. We felt we were being harassed for THEIR

i went to bob evans on south high in columbus ohio warning the manager gets very offended and will want you to leave and argue you down and will not give you a refund if you have a complaint i ordered the turkey and dressing it came to me and the turkey looked like rubber on 2 ice cream scoops of dressing which it was all nasty the turkey had curled up and there was so much fat on the meat it was pulling and pulling from my fork i lost my appetite the macaroni and cheese was awful the banana nut bread was wet ill never eat there again it made me sick they asked me if i wanted a refill on my drink to go then the manager kept coming back trying to make me leave the elderly people next to me where also mad about their meal also and they also had a complaint which didnt work for her she was not very nice to either of us she told me she assurred my food was made rightand then asked me if i ate it she said she would only adjust my bill and not return my money she gave me 5 dollars off a 17 dollar bill wqhich i had no desire to pay it was all nasty to the condition of the resturaunt to the attitudes of the workers including the manager her clothes looked very dirty i would give them a rating of 1 maybe a 0 and whatever happened to real food in a real resturaunt this never would have gotten by the real bob evans i myself could do a better job at running that resturaunt but im sure they wouldnt want me there i would inspect every order before giving them to the public they should be ashamed of themselves and their district manager should pay them a visit to check out whats goiung on there something is not right

My name is Brenda Young and my daughter works at the Bob Evans store #2025 in Columbia City, Ind.
On Saturday my ONLY brother passed away . Angie
is th GM at that store, and her GAM (Mike Meyer)has refused to help her so she will be able to go to the funeral. The funeral is on Thursday at 11:00am. That is the day she is to work. She is willing to work one of her day off, so she can have just the day of the funeral off. He will not work with her so she can be there to support for me. She even told him that she would come in and work 5:00pm on Thursday after the funeral, and he still refuses to do anything . I think that people that will not help out in a time when family is very inportant isn't much of a person. This is very important for me to have her there, since her brother is able to be there.

One late evening I was dining my local Bob Evans and my friend a manager there gave me a quick tour . When we passed the area where the dishes were washed i noticed the waitresses' scraping the filthy plates! I found it somewhat disgusting and when i questioned it he told me it was a policy to have their waitresses clean and stack their own dirty dishes. I had time to watch them briefly as they scurried back and forth no one even was washing their hands. And I thought it was their job to bring my food and take my order cleaning my plates seems like it would be someones job that does not handle my food I will think twice before returning to a bob evans.

Seriously dis-satisfied with the quality and quanity of the Bob Evans Suasage Gravy (product # 4736). I have boughten this in the past numerous times, and unfortunately this time, the gravy was very greasy and had hardly any sausgae in the gravy. I hope this was a mistake, because if this has changed, I will no longer by buying this product.

I was at Bob Evans on Tuesday 9-15. My meal came to 14.83 but there computer was not working properly so my card was swiped 4 times and low and behold on my bank statement I was charged 3 times for 14.83 and once for 11.83. I have contacted the managers of this store numerous times and they assured me the amounts would be removed but as of this date they were not. I am livid. I think Bob Evans need to revamp their computer system and train their employees on the proper use of this equipment. I will never eat at Bob Evans again. Why is it such a big deal to remove charges when it was not a big deal to charge them to my account.

store 146 We frequent Bob Evans 2 to 4 times a month. On 7-5-09 at 9a.m.we walked in and asked the hostess to seat us with Trish (our favorite waitress). She looked at the stations, came back and seated us. A few seconds later a different waitress came to our table. I asked if Trish was going to wait on us. She said her station must have been full is it ok if I wait on you? Initially I said ok and she served us coffee. As she walked away I started to think why didn"t the hostess tell us Trish wasn't available and give us the option to wait untill she had something available? I ended up talking with the manager and she did give us Trish and moved our table. The reason I am voicing concern is because the hostess lacked communication and disregard for the customers wishes. Just wanted to share this information. Thank you, by the way Trish is an outstanding employee/waitress!
Terry Lubrano

My name is Goldie Roberts and me and my husband Tony ate at Bob Evans in Paintsville kentucky on 4-1-09 . We had to wait forever for our waitress Michelle to take our orders! One of the other waitresses had to bring our order out! my husband had ordered A salad which he didn't even get so we made her take it off the bill! Michelle was to busy talking and flirting with three boys sitting across from us to care about any of her customers! Once I went up and refilled drinks and the rest of the time the other waitress had to do her job! We were not the only ones in her section that wasn't happy. just thought you should know what kind of people you have working for your company! Thanks for letting me vent. Sincerely, Goldie Roberts
39 Fyffe Farm Road
Louisa Ky, 41230
[protected]@yahoo.com