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Bob Evans
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1.1 595 Reviews

Bob Evans Complaints Summary

14 Resolved
577 Unresolved
Our verdict: If considering services from Bob Evans with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Bob Evans reviews & complaints 595

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5:13 pm EST
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Bob Evans Very poor food quality!!

Bob Evan’s is NOT a good choice for your Thanksgiving meal! The dressing had the same consistency as the mashed potatoes, both seemed to be (just add water) with zero taste. I have been there before with very good results but today’s visit has left me very disappointed. I’m sure it was due to the extreme amount of business on a Holiday but I never dreamed the food quality would suffer to that extreme. My experience was with the Elizabethtown, Kentucky location #2046 @ 15:39 on 11/23/23

This will go down in history as a $40.25 lesson of where NOT to eat on a holiday!

Claimed loss: $40.25 of horrible food!!

Desired outcome: Inform customers of the poor food quality at this location!

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1:01 pm EST
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Bob Evans “Family Size” Green Beans With Ham

Placed a pickup order including a “family” size green beans with ham for $12.99 which I picked up this morning.. 11/21/2023. Please see the photo of what I received. I called and was told there wasn’t an error and that what one gets for that size/price. 😳 I am beyond disappointed. I’ve always found good value with your products whether dining in or carrying out. This is barely enough for two people. In my opinion, the price isn’t commensurate with the quantity.

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10:50 am EST
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Bob Evans Managers attitude

To whom it may concern:

I have been a favorite of Bob Evans for a long time. I have been ordering from work every Monday and Tuesday for approximately 3 months now. Yesterday I order (Order # [protected]) delivery to the office as usual. Two of us got the soup and sandwich. We ordered the pick two combo, with soup and ½ double cheese pot roast dip. Our delivery order did not have the dip (gravy). I called the West Mifflin store and spoke to the manager Kathy. She stated she could give us the dip the next time we ordered. I asked with the sandwich. Her answer was no just the dip. I thought this was crazy. What are we suppose to do drink the dip with our next order? She was very rude and said I could bring the sandwiches back and she would make new ones with the dip. I advised I do not have a car that is why I ordered delivery. She blamed the delivery driver, but the delivery drive was very nice and professional and did not pack the bag. I let her know that we order two times a week from them. She did not seem to care that we ordered there two times a week. Any way that was her offer to give us the dip next time we order and she hung up on me. I am in customer service and her behavior is unacceptable. I have never been treated as badly as she treated me for her employee’s mistake. I did call the corporate office and was issued a refund for the two pot roast sandwiches. But I feel someone needs to address this managers behavior. I am very sad as we love to order from this store but as of now, I will not be ordering from that location again. I also was going to order the thanksgiving farm house feast, but I am going somewhere else now. Please check my order history and you will see I have been a loyal customer. Please call me to discuss this matter at [protected] or [protected].

Thank you,

Elaine Henderson

Desired outcome: Manager needs to be addressed. This is not how to treat loyal customers

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10:24 am EST

Bob Evans Family size mashed potatoes

I buy these every week and this last package just does not look or cook up as usual. Lumpy and not creamy at all. Sell by date is 12/13/23. KCL3. [protected]. This is definitely a quality issue. Cannot get a resolution from the company or any contact. I know I can’t purchase them again until the quality is restored.

Diana Friedt

6506 N. US 23

Spruce, Mi 48762

989.471.2040

Desired outcome: Coupon for family size mashed potatoes.

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Moldy potatoes
Crete, US
Nov 24, 2023 7:52 pm EST

Mine were full of mold very disgusting what is going on at your food processing plant?

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5:59 pm EST

Bob Evans Waitress

I was seated for the Veterans Day dinner special at table no. 14 on Nov. 11, 2023 at approximately 3:10 pm. A waitress came to my table and took my order and was to bring me a glass of ice water. When my meal came a different person brought it, with still no water at the table. I ate, without anything to drink. I tried to hail the waitress, but she never looked my way the whole rest of my meal. She was continually talking in the back with other employees. The manager actually came to the table in front of me to bring them to go boxes without them even asking. I tried to hail her by saying ma'am twice to no avail. I finally took my plate up to the register and asked for a to go box. And then was telling the manager about this incident. The waitress came up to see how my meal was at the check-out counter, as I was leaving. Way too late. We frequent this Bob Evans for our turkey dinners throughout the year since there is only two of us and we don't cook a big turkey at home.

Kevin Hayenga

[protected]

Email, [protected]@hotmail.com

Desired outcome: A compensated meal with attention to customer. This way I can enjoy my visit.Possibly training the waitresses in customer service with management oversight.

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11:11 am EST
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Bob Evans Server

Today is Veterans Day 2023. I was fortunate enough to share a breakfast with my Brother and fellow service Veterans at the Bob Evans Store in Brannon Crossing, Nicholasville, Ky. Upon enjoying our breakfast, I was distracted by the Rude, mean, disrespectful, treatment of the two elderly Veteran Gentleman beside me, by one of the Servers in this restaurant! I witnessed her basically yelling at them and stating she “wasn’t going to keep coming back over here, I’m too busy”! The gentleman’s face turned red and he was close to tears. I told her she was out of line and I was extremely offended by her treatment of these gentlemen! She rolled her eyes at me as if to say, I wasn’t of any importance either. We requested a manager, one did come, I told her I was filing a corporate complaint if this woman was not fired on the spot. She proceeded to pay for their breakfast and the server was still present when we left!

It’s Veterans Day! That is how you treat Americas finest! The whole restaurant was disgusted! I want her fired. And I want proof it has been done. Bob Evans 121 Marlene Drive, 40356.

Shame on this place for allowing her to serve one more person!

I look forward to hearing from you with details of the resolution

Tamera Rourke

11//11/2023.

Claimed loss: Respect , dignity, human decency,

Desired outcome: Employee Fired,

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9:26 am EST
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Bob Evans Manger Lauralee Zralko

When visiting with my family, I took my granddaughter to the bathroom and see a young lady passed out. I called for assistance immediately and called for mangers, come to find out it was a drug over dose and it’s there assistant manger Lauralee Zralko. I came the following weekend with my family again to see Lauralee still working there. That is not safe and drug testing should be mandatory!

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11:31 am EDT
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Bob Evans Restaurant #166 10-28-2023 12:38pm

This was no doubt the worst food and zero service ever. We were traveling to a wedding and have eaten at this same Bob Evans numerous times. We waited an hour on our food and then didn't even get what we ordered. Neither my wife or myself could eat the dried up, grease soaked bacon.. Waitress never even returned after serving this crappy food.. Never had water or coffee refill.. Sad service.. Never even brought our bill? I actually went to cashier to pay.. Cashier asked if everything was ok.. I told her how terrible it was and she just smiled and took my 38.89------II normaly tip 20 to 25 percent.. but I left only 5 dollars tip on table against my better judgement.. We probably eat twice a month at Bob Evans Restaurants and normaly have good food.. We know this is not the norm? PS My wife was Mgr 10 years at Perkins and 13 yrs at Lone Star and was amazed at your mgr here yelling orders across the room to servers and cooks? We never will return to this Bob Evans Restauarant location again.

Claimed loss: 38.89

Desired outcome: 38.89

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8:59 am EDT
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Bob Evans Service

We recently went to the Bob Evans located at 4985 E. Silver Springs Blvd, Ocala, FL 34470 Friday, October 27, 2023 for dinner. We had our two little grandsons with us. We went in, put in our name and waited - not long. Hostess went to seat us at a table and the waitress stated "I can't" then proceeded to have a discussion with the hostess out of earshot near the table we were going to sit at. Needless to say we were then seated at another table near that one with a different waitress. We waited and waited, finally I went up and asked who our waitress was. Finally she appeared to take our order.

In the meantime the table we were to have orginally with the waitress who said "I can't" had other customers seated at it! She was nice as pie to all her customers at that table as well as her others.

This is not the only issue with this restaurant. At times you have to wait because kitchen is backed up, food served cold, etc.

Our grandsons like this place because of the potato soup or they can get breakfast at night. But at this point we will not return to this particular location due to the rudeness of the staff and the way it is run.

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2:01 pm EDT
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Bob Evans Slow service

I went to Bob Evans store #543 in Triadelphia, WV /27/2023 We arrived at 2:40 pm. There was only 3 other tables taken. The girl came over to us and said no boths were available for us. I looked around and saw plenty of seating open. so we waited for a while. Then the girl came back over to us and said she only had one waitress. It was getting late and we were going to leave then she said we could sit down. It was 3:40 pm when we got seated. We got our food at 4:00 pm. The food was really good. We arn't complaing about the food. Just this place must have poor management. I hope your company could fix this pproblem beacause we love your restaurants. Thanks for listening to me. My name is Bonnie Macek

email address is geo.[protected]@frontier.com

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11:29 pm EDT
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Bob Evans Payroll, sexaul harassment, leaking of confidential info, and more

Yes you read it right several employees missing time ranging from a few minutes a shift to in a few cases the complete schedule shift adjustments by GM or other management. Along with at least 2 times that an employee wasn't paid at all. On one occasion a shift leader was seen opening the check looking at It. Then preceeded to rip the check up walk to dish tank threw pieces on a rack and send the pieces threw dishwasher. When the employee came In to pick up check the was informed by the GM at the time that someone got in safe and took his check. When the employee then asked what was going to happen to this person the response was and I quote "they are mad that you was hired I'm at more than. They make and they was upset. The employee then asked when he would get a replacement check the GM responded with"I think you should just let that check go" which I shouldn't have to explain the legal problems with that. Was then followed by a and If you try and get a replacement check it would be the only check they would ever receive from. Them there is so much more from the preped foods best by date sticker being changed since they expired other then throwing it way. They would make employee use it anyway to the mold growing in the walk in cooler, to the management and front iof house getting drunk and the clock while open. but again if you said or mentioned any of that to the DM or HR everyone in the entire restaurant would know what, who, and when you made the report which again should have been confidential information. I watched numerous people get black balled, cars vandalized, and hours cut til they had no choice but to quit. And as if this isn't enough 3 different male managers being accused of sexaul harassment charges filed and then swept under rug. I have more information to relay but we will start with just this and see of anyone responds to this. As not to waste anymore of my time writing what I presume will get sane response as the other complaint launched against the bob evans in terre haute. the most recent advents being an a new alcoholic GM with a serious anger management problems. That slams doors in employee faces or other illegal things. The sad thing is when I started they 7 years ago the company did care and tried to fix issues. I don't know what you could possibly do to fix this. But just as a precaution so I know this can't be swept under another rug I'll be posting this across multiple multimedia accounts after 7 days I feel that should be plenty of time for you to respond to these claims. I what eagerly to see your response to this. I imagine that I will get same outcome as all others who made their complaints. Only difference is what kind of backlash can they do since I don't presently work there.

Desired outcome: I honestly don't have any idea or clue how you will address this or if you even will

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1:27 pm EDT
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Bob Evans Bad experience with front "hostess"

Hi I would like to lodge a complaint against your restaurant on 266 highland road, macedonia ohio 44056. My mother, my daughter and arrived at the restaurant around 11:20 on sunday 10/22, we gather at this location every sunday to eat following service and have been doing so for many years. We have met quite a few familiar faces and seen some go as well. We are familiar with waiting and don't mind, but the past few weeks we noticed the young lady who has been seating people was taking people of head of us, last week it was two sets of people and this week three sets, well after we had waited 45 minutes and someone else was set ahead of us, we spoke up and was told it was about table size, well that made sense for the set of 5 just seated but the 2 sets of 3 before then did not. I asked for and spoke to a manager who was trying to be very accommodating, but as she spoke to me the young lady began whispering, laughing and running to tell her friends and they all began looking at me, all this was happening at the front. I will say I did lose my cool a little at the nonchalant and juvenile way the "hostess" acted as I was speaking to the manager. I send this email, because customer service is so important, and I am asking only to be treated fairly and to say our young people should really be taught the art of treating people with respect while they work. We have loved frequenting this restaurant over the years but feel the generation of people they have working in the front, this young lady, for example of whom I did not get her name, needs training in this area. We wound up leaving today 10/22 after waiting almost an hour with a bad memory of a place that has brought is so much joy. I will say I did lose my cool at the nonchalant and juvenile way the "hostess" acted when I was speaking to the manager.

Desired outcome: Awarenss and possible training

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5:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bob Evans - No product no service

On Oct. 21, 20223 my wife and I entered in the Bob Evans restaurant in Troy, Ohio at 4:00 pm and we were waiting to be noticed and seated. As I waited I realized they were not that busy, and there was no one at the front counter willing to greet us. I observed at least (3) employees whom I feel made some sort of eye contact with me, but never acknowledged...

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9:56 am EDT

Bob Evans Corporate contact

Called four different numbers provided for Bob Evans corporate contact numbers. Each number lead you to some person who cannot understand English and when they try to speak it, I cannot understand them. Ask for supervisor three days in a row at different times I was told every time they are in a meeting. Since I could not speak to a supervisor or someone who could speak and understand English clearly, I called the Health Department on three different stores. One in Kalamazoo, Michigan on Westnedge Avenue. One in Florence Ky. on US 42. one in Fort Wright, Kentucky on orphanage Road. All three bathrooms had urine on the floor and did not look like they were cleaned for months. When I complained about a puddle down the floor they brought in a caution, wet floor sign. The next day I went back the floor was still puddled with urine.

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4:38 pm EDT
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Bob Evans Service

My friend and I were just in Bob Evans early afternoon Monday 10/9/23 around 12:00. We had to wait a little while to be seated. When we finally got seated. The server came to take our drinks and she brought our drinks. She then took our order. Over a half hour went by and I noticed everyone else had gotten their food but us. Some of them had the same server as us. I finally got her attention and asked her about our food. First she said they were still working on it. I then told her it has been over a half hour. She said she would check. Another 5 minutes another server, and not the original server, came to our table and told us that our food order had been slided. I tried to ask her what she meant. She never really gave me a good answer. I just took it the other server didn't turn in our order. What really upset me was that they let us sit there and the original server didn't come back to our table. The other server told us she was new. We didn't know that. She then said everyone makes a mistake. That's true but you own up to it. She knew I was upset so she really shouldn't have said that. Then she said the drinks were free. Well they messed up on the food order and not the drinks. Not very good customer service.

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11:37 am EDT

Bob Evans Food quality

Good morning, we're long-time fans of BE. We've even traveled to OH to the Farm! We ate at the restaurant at 625 Commercial Dr, Lansing MI last evening. The food was not good. I could not find a customer comment card. The potatoes were runny, I LOVE your potatoes, I go there just for your potatoes, I buy them in the store to have at home. The gravy was gelled on top. The coleslaw was not green, it was soggy and not "crisp" in any way. The chicken breast was less than 1/4 of an inch thick. I have never seen a piece of chicken so thin before. I wish I'd had a ruler to accurately measure it for you. They were not busy, as we went there close to 7 p.m. They couldn't seat us until they cleaned a table. They were cleaning them as people arrived. You couldn't get a refill on the drinks and dinner was served w/o the vegetable because the waitress said, "I'll bring it out later, they're microwaving the corn." I guess I never thought of BE's heating my food up in the microwave before. Nothing about our meals was satisfactory and we are long-time supporters.

Desired outcome: Check out this restaurant and what they're serving for yourself.

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8:21 am EDT

Bob Evans Temperature in Restraurant

Almost every restaurant we have been in is freezing. We complained but are told they have no control over the thermostat. Yesterday we went to a restaurant at 960 E Dublin Granville Road, Columbus, Oh 43229. We took a thermometer with us and it was only 63 degrees in there. The cold air hit you when u walked in the door. The host at the front counter agreed with us but said nobody would change it. It is very hard to eat and enjoy your meal when u are freezing.

Desired outcome: Turn up the heat!

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2:53 pm EDT
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Bob Evans Microwaveable mashed potatoes

Opened the container and heated it up and I see a bunch of these big brownish green chunks in the potatoes, that look like huge hard boogers, I know this is not pepper. I took some out to look at them and cut them. They were hard and disgusting looking. I cannot eat this stuff, it looks so nasty. How can they sell stuff like this! Right down disgusting!

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8:22 am EDT
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Bob Evans Food received

My husband and I visited the Lancaster, Ohio location on September 29th at 2:00pm, placed our order which we didn't receive until approximately 2:45 (after a couple who arrived about ten minutes after us received theirs) only for my dinner to be barely warm with the exception of my mac and cheese.

Our order was very simple; I ordered a dinner bell plate of hand-breaded chicken, mac and cheese and mash potatoes/gravy and my husband ordered the Wildfire Chicken Salad w/fried chicken. The salad was fine as well as my mac and cheese however, both my chicken and potatoes/gravy were luke-warm at best.

My husband asked if I wanted to let our server know however, after waiting so long to receive our order I didn't want to possibly wait even longer for a hot dinner or something simply "warmed up".

When we left I was asked by the cashier was everything alright to which I replied to and explained why, after asking if they were short staffed and told no, we're very slow today it's the kitchen. I paid for our food and asked for a manager who, after telling her of our experience replied "Sorry about that!"

We honestly could have gone to McDonald's and received better service and the manager (sorry I didn't capture her name from her nametag) seemed as though she couldn't care less about our experience even when I told her we wouldn't be back for a very long time!

Thank you,

Cheryl Conkle

701 Washington Ave

Lancaster, OH 43130

[protected]

Desired outcome: I would like compensated for our meal that we paid $28.88 before tip...beyond terrible and the lack of concern was unbelievable. Don't ask how everything was if you don't care because it's simply lip service.

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8:09 pm EDT
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Bob Evans Mashed sweet potato 22oz

We love the mashed potato and mashed sweet potato and the convenience the

prepackaged product provides.

A recently purchased Mashed Sweet potato (sell by Oct 28,2023) was microwave cooked per instructions but the consistency of the product was like thick soup. Way to watery to serve as a potato.

Not servable and was discarded.

Was only stored in refrigerator for 2 days before cooking

Desired outcome: Is there some way you can replace this product?

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Bob Evans In-depth Review

Overall Rating: I would give Bob Evans a solid 4 out of 5 stars.

Location and Accessibility: Bob Evans is conveniently located in a central area with easy access from major roads. The restaurant has ample parking space available.

Menu Variety and Quality: The menu at Bob Evans offers a wide variety of options, including classic American dishes and comfort food. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Customer Service: The customer service at Bob Evans is exceptional. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to accommodate special requests or dietary restrictions.

Ambiance and Atmosphere: The ambiance at Bob Evans is cozy and inviting. The restaurant has a warm and rustic feel, with comfortable seating and a relaxed atmosphere.

Pricing and Value for Money: The prices at Bob Evans are reasonable for the portion sizes and quality of the food. The restaurant offers good value for money, especially considering the generous portions.

Cleanliness and Hygiene: Bob Evans maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, with a focus on cleanliness in the dining area and restrooms.

Speed of Service: The service at Bob Evans is generally quick and efficient. The staff works diligently to ensure that orders are taken promptly and food is served in a timely manner.

Special Offers and Promotions: Bob Evans frequently offers special promotions and discounts, such as daily specials and seasonal menu items. These offers provide customers with additional value for their money.

Online Presence and Ordering Options: Bob Evans has a user-friendly website that allows customers to view the menu, place online orders, and make reservations. The restaurant also offers delivery services through third-party platforms.

Dietary Accommodations: Bob Evans is accommodating to dietary restrictions and offers options for vegetarian, gluten-free, and other special dietary needs. The staff is knowledgeable about the menu and can provide recommendations for specific dietary requirements.

Parking Facilities: Bob Evans has ample parking facilities available, making it convenient for customers to visit the restaurant.

Waiting Times: The waiting times at Bob Evans can vary depending on the time of day and the popularity of the restaurant. However, the staff works efficiently to minimize waiting times and ensure a smooth dining experience.

Reservation Policy: Bob Evans accepts reservations for larger parties or special events. It is recommended to make a reservation in advance to secure a table during peak hours.

Payment Options: Bob Evans accepts various payment options, including cash, credit cards, and mobile payment methods.

Special Events and Catering Services: Bob Evans offers catering services for special events and occasions. They can accommodate large groups and provide customized menus to suit specific preferences.

Staff Friendliness and Knowledge: The staff at Bob Evans is friendly, welcoming, and knowledgeable about the menu. They are always willing to provide recommendations and answer any questions customers may have.

Child-Friendly Amenities: Bob Evans is a child-friendly restaurant, with a kids' menu and amenities such as high chairs and coloring activities to keep children entertained.

Alcohol and Beverage Selection: Bob Evans offers a selection of alcoholic and non-alcoholic beverages, including beer, wine, and specialty drinks. The beverage menu complements the food options well.

Takeout and Delivery Services: Bob Evans offers takeout and delivery services through third-party platforms. This is convenient for customers who prefer to enjoy their meals at home.

Loyalty Programs and Rewards: Bob Evans has a loyalty program that rewards frequent customers with exclusive offers, discounts, and special promotions.

Social Responsibility and Sustainability Efforts: Bob Evans is committed to social responsibility and sustainability efforts. They source ingredients locally when possible and strive to minimize waste and energy consumption.

Business Hours and Availability: Bob Evans is open for breakfast, lunch, and dinner, with extended hours on weekends. The restaurant is available for dine-in, takeout, and delivery services.

Accessibility for Individuals with Disabilities: Bob Evans is accessible for individuals with disabilities, with wheelchair ramps and accessible seating options available.

Overall Recommendation: I would highly recommend Bob Evans for a delicious and satisfying dining experience. The restaurant offers a great variety of menu options, excellent customer service, and a cozy atmosphere.

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Phone numbers

+1 (866) 616-6464 +1 (866) 525-5214 More phone numbers

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