I placed an order online on 12/15/2012 for 2 items of fine jewelry, a necklace and a ring. On December 24 I received one of the items, the necklace, but not the second item, a ring. On December 26, 2012 I notified Bloomingdale's via phone and was told I would receive the second item, the ring, within 48 hours. It is now the end of the year, December 31, and still no ring. I called customer service and was told that the ring was not shipped. I asked to speak to a supervisor and after holding the line for 12 minutes, the line mysteriously dropped. I called back and was put on hold again...you get the picture.
As a marketing manager, I also understand this company is involved in fraudulent practices. For instance, when you place an order by phone and your call goes smoothly and the order is completed within a certain amount of time you are then mysteriously selected to participate in a brief survey. When your call takes longer or there are issues to be resolved, you are then never selected. This is a non ethical way to boost their customer satisfaction ratings!
Bottom line. I want my ring!