Bloomingdale's review: Gold & diamond star of david necklace

On 2/3, I ordered 2 necklaces (and one bra), order #[protected]. I am writing this complaint as I have been put on hold to speak with a supervisor-I have been waiting 20 minutes. The bra and ONE necklace were delivered on 2/7. The delivered necklace had knots in the chain which addresses you quality service-another issue. I called customer service-said they would do a search and would receive a refund in 5 days. On 2/10, I ordered another necklace-I have two daughters and these were Valentine presents. I subsequently received a do not respond email which essentially said I was a liar since you were not crediting me. I called customer service again and was assured I would receive a credit within 5-7 days. This morning I received the exact email as the first-did a search and sorry, but we will not refund your money - in other words, we are stealing the $521.63. Today I called customer service again and was given the same exact script as last time and asked to speak with a supervisor. I have now been on hold for 26 minutes-clearly to get rid of me. I could stay on hold all day and no one will respond. I am taking this to the appropriate authorities since you do not do anything to help and you have pocketed by $521.63. I have been a great customer for many years!